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Vipps MobilePay experienced problems with login into the app and this affected some users and all Vipps Mobilepay services from 13:43 to 15:07 CEST. The incident was resolved.

Vipps Mobilepay experienced issues with ePayments, affecting all users between 12:40 and 13:10 CEST. The service is now fully operational.

Vipps Mobilepay experienced issues with ePayments, affecting all users between 00:30 and 01:00 CEST. The service is now fully operational.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Vipps/MobilePay is experiencing problems with login into the app and this affects some users and all Vipps' / MobilePay services. We are working on resolving the issue, and will send an update as soon as we have new information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Agreement signing and new order placement in the merchant portal are unavailable for Danish merchants between 18:00 to 23:59 PM due to ongoing maintenance at VIRK.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Agreement signing and new order placement in the merchant portal are unavailable for Danish merchants between 18:00 to 23:59 PM due to ongoing maintenance at VIRK.

The landing page for the Recurring API and Subscriptions API (Legacy) was partially unavailable for Danish and Finnish merchants between 12:58 and 14:48. Norwegian merchants were not affected.

The landing page for the Recurring API and Subscriptions API (Legacy) was partially unavailable for Danish and Finnish merchants between 12:58 and 14:48. Norwegian merchants were not affected.

There was a minor issue in our express checkout infrastructure that caused a small hiccup on payments from 09:55 - 10:12. We have reverted the change and the service is back to normal.Apologies for any inconvenience caused

There was a minor issue in our express checkout infrastructure that caused a small hiccup on payments from 09:55 - 10:12. We have reverted the change and the service is back to normal. Apologies for any inconvenience caused

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Agreement signing and new order placement in the merchant portal are unavailable for Danish merchants between 18:00 to 23:59 PM due to ongoing maintenance at VIRK.

For a few minutes, Vipps/MobilePay was experiencing problems with login into the app and this affects some users and all Vipps/MobilePay services. The issue is now identified and resolved

For a few minutes, Vipps/MobilePay was experiencing problems with login into the app and this affects some users and all Vipps/MobilePay services. The issue is now identified and resolved

Merchant Portal is back to operational, and the issue is resolved.

It is back to normal and we are monitoring the status

VippsMobilepay is experiencing problems with Merchant Portal. We are working on resolving the issue, and will send an update as soon as we have new information.

Merchant Portal is back to operational, and the issue is resolved.

It is back to normal and we are monitoring the status

VippsMobilepay is experiencing problems with Merchant Portal. We are working on resolving the issue, and will send an update as soon as we have new information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Vipps/MobilePay is experiencing problems with card payments, and this affects all users. We are working on resolving the issue, and will send an update as soon as we have new information.

We experienced delays in delivering webhooks from 20:47 CET to 21:07 CET. The issue has been fixed. Apologies for the inconvenience.

We experienced delays in delivering webhooks from 14:50 CET to 15:50 CET. The issue has been fixed. Apologies for the inconvenience.

We made a change in the app, so that logins went through a new part of the network, but it didn’t work. We quickly found the problem and started rolling back the change right away. The issue was fixed at 13:27.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

Vipps/MobilePay is experiencing problems with login into the app and this affects some users and all Vipps / MobilePay services. We are working on resolving the issue, and will send an update as soon as we have new information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Agreement signing and new order placement in the merchant portal are unavailable between 06:00 and 18:00 due to ongoing maintenance by a vendor.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

There are problems with core Norwegian payment infrastructure, and this affects all card payments for some users in Vipps. We will send an update as soon as we have new information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

There is currently a delay in displaying payment receipts in the VippsMobilePay app and portal. There is no impact on transaction processing. We are working on the issue. Apologies for the inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

There are problems with our payment infrastructure provider, and this affects all card payments for some users in Vipps. We will send an update as soon as we have new information.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

There are problems with our payment infrastructure provider, and this affects all card payments and Passthrough API's for all users in Vipps. We will send an update as soon as we have new information.

Vipps MobilePay experienced an issue with merchant redirect QR codes via the ePayment API from 15:00 CET yesterday until 13:00 CET today. The issue has been identified and resolved.

Between 11:14 and 12:27 we had an issue in the profile sharing feature of Recurring API. Issue is resolved and agreements are updated to active or expired state

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

There are problems with our payment infrastructure provider, and this affects all card payments for some users in MobilePay. We will send an update as soon as we have new information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

VippsMobilepay is currently experiencing issues with payments via our passthrough API. We will send an update as soon as we have new information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We still have delay in settlements. We are currently working on a fix.

We are continuing to investigate this issue.

Some merchants are currently experiencing delays in receiving their settlements due to an internal issue at Vipps MobilePay. We are working on resolving the issue and payout settlements as soon as possible. We apologize for the inconvenience and will update when we have more information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are continuing to investigate the issue.

We are currently experiencing some delay in the Report API. We are currently investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

There are problems with our payment infrastructure provider, and this affects some Payments in MobilePay. We will send an update as soon as we have new information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

OP in Finland is currently having issues. Merchant Portal login with OP is therefore not available at the moment.

VippsMobilepay had issues with payments via our passthrough API between 11:10 and 11:27 which is now resolved. We apologize for the inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Agreement signing and new order placement in the merchant portal are currently impacted due to an external issue until 23:59 CET

Vipps Mobilepay had experienced problems with eCommerce payments from 6:59 to 7:06 CET, and this affected all users. Issue has been fixed and operations are back to normal.

All settlement payouts have now been made. The issue has been resolved, and operations are back to normal.

A fix has been implemented and we are monitoring the results.

Settlement payouts are delayed for some merchants on gross (Brutto) settlements. We expect these to be paid out tomorrow. We apologize for the inconvenience this may cause. We will provide further updates as they come.

We have delays in settlement reports for some merchants on gross settlement. We are working to address the issue and will update when we have more information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Vipps is experiencing problems with login into the app and this affects some users and some Vipps' services. We are working on resolving the issue, and will send an update as soon as we have new information.

We experienced problems with payments from 12:19 to 12:29 CET, and this affected all card payments for some users. The issue has been fixed and operations are back to normal.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some merchants are currently experiencing delays in receiving their settlements, which were scheduled for today, due to an internal issue at Vipps MobilePay. We are working to address the issue and payout settlements as soon as possible. We apologize for the inconvenience and will update on this issue when we have more information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are experiencing problems with merchants missing information about their settlement payouts in Merchant portal. We are working on resolving the issue, and we will send an update when we have new information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing delay in delivering webhooks. We are working on resolving the issue, and will send an update as soon as we have new information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

VippsMobilepay is experiencing problems with login into the app and this affects all users and all services. We are working on resolving the issue, and will send an update as soon as we have new information.

On 14th Jan 2025, we identified a bug in Recurring API that affected the agreement sign up flow from 11:54 to 16:01. During this period, agreements with INITIAL charge would have failed. These agreements were never activated, so the customer would have thought no payment happened. Instead, the initial charges were processed, i.e either reservation was made or the amount captured. The bug was resolved at 16:01. We have identified that around 900 transactions to be cleaned up. On 15th Jan 2025, we cancelled the reservations of 572 transactions. We are working on refunding the 328 transactions that were captured. For the merchants, if there are users who reach out to your customer support stating they were charged incorrectly, and if the transaction happened during the incident time frame 14th Jan 2025, 11:54 to 16:01, please let them know that Vipps Mobilepay are working on fixing this. As on 16th January 10.32 CET, all affected transactions are corrected.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

There are problems with our payment infrastructure provider, and this affects all card payments for some users in Vipps. We will send an update as soon as we have new information.

Vipps experienced problems with eCommerce payments between 15:30 and 15:45 CET, affecting some users. The issue was addressed, and we will provide further updates if new information becomes available.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Some merchants are currently experiencing delays in receiving their settlements, which were scheduled for today, due to an internal issue at Vipps MobilePay. We are working to address the issue and payout settlements as soon as possible. We apologize for the inconvenience and will update on this issue when we have more information.

We experienced delays in delivering webhooks from 14:02 CET to 14:21 CET. The issue has been fixed. Apologies for the inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Due to updates at an external vendor, signing and new order placement in Merchant Portal will be unavailable from 22 November at 15:30 until Saturday, 23 November at 20:00.

Agreement signing and new order placement in the merchant portal are currently impacted due to an external issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Vipps MobilePay is experiencing problems with login into the app and this affects some users and all Vipps MobilePay services. We are working on resolving the issue, and will send an update as soon as we have new information.

Payment status parameters on appswitch for app payments has been changed from 'success' to '100' due to a bug in the new app, but statuses from the api will still be correct. A hotfix for the Mobilepay android app is being made and will be released soon. Some merchants also experienced a "cant recognize this QR screen" on appswitches for ecom_v2 and epayments api. This was due to an issue with flows starting on QRs, and for payments where paymentDescription was empty. These issues were fixed in the backend on thursday/friday.

A new app version (7.44.2) has been released that fixes the issue

Payment status parameters on appswitch for app payments has been changed from 'success' to '100' due to a bug in the new app, but statuses from the api will still be correct. A hotfix for the Mobilepay android app is being made and will be released soon.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Due to an outage with BankID services, login to the Merchant Portal in Norway is currently unavailable. We are actively monitoring the situation and working closely with BankID to restore access as quickly as possible.

We experienced problems with eCommerce payments from 22:04 to 22:12 CET, and this affects some users. The issue has been fixed and operations are back to normal.

We experienced problems with our payment infrastructure provider from 15:01 to 15:13 CET, and this affected all card payments for some users. The issue has been fixed and operations are back to normal.

Between 10:56 - 11:47 CET we had slowness in: • agreement activation, Agreements which were accepted by the user in the app were stuck in PENDING state. • processing on unscheduled (oneoff) payments. Payments were stuck in PENDING or DUE state • This could have caused the landing page and app switch to not take the user back to the merchant domain. • No Agreement activation webhooks sent to the merchant • No unscheduled charge webhooks sent to the merchant • On polling by the merchant, the agreement would have been in PENDING state After 11:47 CET, our systems are back to normal and all the agreements and payments that were stuck are processed. Agreements would have transitioned to either ACTIVATED (on successful charge processing) or EXPIRED (on failed charge processing). Agreement activation webhooks for all the stuck agreements were also sent. Unscheduled payments would have transitioned to either CHARGED or FAILED. Unscheduled charges webhooks for all the stuck charges were also sent.

The issue has been resolved. All scheduled payments were processed and webhooks (Recurring API) and callbacks (Subscriptions API) have been sent

We are currently experiencing issues with Recurring & Facade subscription payment batches, leading to delays in processing scheduled payments. Our team is working to resolve the problem, and we are manually processing the affected charges, so expect a delay. We will provide an update as soon as we have more information. Merchants and partners should note that this may impact retry times for failed payments. Please keep an eye on the status page for updates or reach out to developer@vippsmobilepay.com if you have any concerns

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Vipps is experiencing problems with epayments, and this affects some users. We are working on resolving the issue, and will send an update as soon as we have new information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

There are problems with our payment infrastructure provider, and this affects all card payments for all users in Vipps. We will send an update as soon as we have new information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Vipps is experiencing problems with login into the app and this affects some users. We are working on resolving the issue and will send an update as soon as we have new information.