Is Vindicia Down Right Now? Check if there is a current outage ongoing.

The issue has been resolved, and monitoring is complete. The Portal 2.0 dashboard is now operational.

The issue still persists, and we are continuing our investigation. Our team is working diligently to determine the root cause.

A fix has been implemented and we are monitoring the results.

The issue has been identified, and a fix is being implemented.

We are continuing to investigate this issue and are working diligently to identify the root cause.

Portal 2.0 Retain Analytics Dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Vindicia is declaring a Staging security maintenance window on Tuesday, June 3, 2025 between 10:30 UTC to 11:00 UTC.We do not anticipate any disruption to service during this process.If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

The issue still persists, and we are continuing our investigation. Our team is working diligently to determine the root cause.

A fix has been implemented and we are monitoring the results.

The issue has been identified, and a fix is being implemented.

We are continuing to investigate this issue and are working diligently to identify the root cause.

Portal 2.0 Retain Analytics Dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Vindicia will deploy Retain 2025.05 to PRODUCTION from Wednesday, May 28th, 2025 at 13:00 UTC until Thursday, May 29th, 2025 at 18:30 UTCWe do not anticipate any disruption to service during this process.The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotesIf you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Vindicia has scheduled a maintenance window for production, which will take place from 09:30 AM UTC to 10:30 AM UTC on Thursday, 29th, 2025. During the maintenance window, users may experience brief periods of service degradation, during which the Portal Dashboard might be temporarily unavailable.If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Vindicia will deploy Subscribe 2025.05 to Production from Wednesday, May 28th, 2025 at 13:00 UTC until Thursday, May 29th, 2025 at 04:00 UTCWe do not anticipate any disruption to service during this process.If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Vindicia is declaring a Staging database maintenance window for Subscribe and Retain on Monday, May 26th 2025 between 06:00 UTC and 07:00 UTC.During this maintenance window there will be up to 60 seconds of Service degradation between 06:00 UTC and 07:00 UTC.If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Vindicia will deploy Retain 2025.05 to STAGING from Tuesday, May 20th, 2025 at 13:00 UTC until Wednesday, May 21st, 2025 at 18:30 UTCWe do not anticipate any disruption to service during this process.The release notes can be retrieved from the Knowledge Base at https://docs.vindicia.com/category/releasenotesIf you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Vindicia will deploy Subscribe 2025.05 to STAGING from Tuesday, May 20th, 2025 at 13:00 UTC until Wednesday, May 21st, 2025 at 04:00 UTCWe do not anticipate any disruption to service during this process.If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

We are pleased to share that batch processing delays have now been resolved. The batch billing processing is now running as expected and transactions are being processed at the expected throughput. Thank you for your patience and continued trust in us.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are experiencing longer than usual processing of batch files today. Please note that clients pulling data may notice that not all expected transactions are completed. No data has been lost and we will provide further updates as the system catches up on batch processing. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

We are pleased to share that batch processing delays have now been resolved. The batch billing processing is now running as expected and transactions are being processed at the expected throughput. Thank you for your patience and continued trust in us.

We are experiencing longer than usual processing of batch files today. Please note that clients pulling data may notice that not all expected transactions are completed. No data has been lost and we will provide further updates as the system catches up on batch processing. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We have identified some issue during our monitoring phase. Our engineers are investigating it with high priority and will update this post as soon as more information becomes available.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Production - Retain Portal search is experiencing intermittent performance issues when searching for transactions. File Upload and Analytics are not affected by this change. All merchants are impacted. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

The issue has been resolved now, and Portal is also available.

We are continuing to investigate this issue.

The Portal 2.0 is currently unavailable for the production environment. Vindicia is currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com

We have completed the monitoring, and the Portal 2.0 dashboard is now operational.

The issue has been resolved, and the Portal 2.0 dashboard is now available. We are currently monitoring the results.

The Portal 2.0 dashboard is currently unavailable. Vindicia engineers are working on the problem and will provide updates on any developments. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or contact support@vindicia.com.

This incident has been resolved.

We are continuing to investigate this issue.

Portal 2.0 dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

This incident has been resolved.

Portal 2.0 dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you need to run reports, please continue to use Reports 1.0 as a workaround. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

This incident has been resolved.

We are continuing to investigate this issue.

Retain dashboard "Summary Analysis", "Submission Analysis" and "Captured Analysis Summary" tabs showing understated revenue for Submitted transactions for some merchants. Other functionality of the Dashboard is working as expected. Our engineers are investigating the issue. We will update this trustpost once the issue has been corrected. We appreciate your patience. If you have questions, please post a ticket at https://clientsupport.vindicia.com, or send email to support@vindicia.com.

The issue has been now resolved and Portal 2.0 is now available. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.

We have identified the fix for the ongoing issue and are implementing a permanent solution. As part of the resolution process, the portal 2.0 will be unavailable from September 13, 2024, 10:30 AM UTC to September 13, 2024, 11:30 AM UTC. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.

Portal 2.0 has been restored. The retain portal and dashboards are functioning properly. The Subscribe dashboards may have stale or missing data. The team is working on addressing the Subscribe dashboards and will update as needed. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.

Subscribe Portal 2.0 (https://portal.vindicia.com/) is currently in maintenance mode. Our engineers are actively working to resolve the issue. We will notify you once the maintenance is complete. Thank you for your patience. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.

Portal 2.0 has been restored. The retain portal and dashboards are functioning properly. The Subscribe dashboards may have stale or missing data. The team is working on addressing the Subscribe dashboards and will update as needed. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.

Subscribe Portal 2.0 (https://portal.vindicia.com/) is currently in maintenance mode. Our engineers are actively working to resolve the issue. We will notify you once the maintenance is complete. Thank you for your patience. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.

This incident has been resolved.

Report 2.0 is currently unavailable since Wednesday, August 21st, 2024 at 11:36 AM UTC. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you need to run reports, please continue to use Reports 1.0 as a workaround. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

This incident has been resolved.

Report 2.0 is currently unavailable since Wednesday, August 07th, 2024 at 13:30 UTC. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you need to run reports, please continue to use Reports 1.0 as a workaround. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

This incident has been resolved.

Certain Production Portal users may receive 403-Forbidden error when accessing Retain/Subscribe Dashboards. All other Retain/Subscribe reports are working properly. Our engineers are currently investigating the issue with high priority and will update this post as we gather more information. if you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

The issue has been resolved. Chase Paymentech has confirmed that the problem has been rectified on their end.

Only Merchants using Chase Paymentech are impacted by this issue. We are experiencing longer than normal processing times for Chase Paymentech some transactions. Vindicia is working with Chase Paymentech to get additional updates. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or email support@vindicia.com.

We would like to inform you that the issue is been resolved. If you have any questions, please contact support@vindicia.com

Retain Transaction Rest API service is experiencing performance degradation in staging. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Our engineering team has completed the monitoring and the reports 2.0 are operational.

A fix has been implemented, and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our Engineers are working diligently to address Reports 2.0 issue. We will keep you informed on our progress. Meanwhile, you can use the Report 1.0, while we address this issue. We thank you for your patience. If you have any questions please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Due to a technical problem, Production will not generate Reports 2.0 from the time period of March 29, 2024. Vindicia Engineers are addressing the issue and will keep you informed of any changes. If you have any questions please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

This incident has been resolved.

Portal report 1.0 Issue has been resolved. No issues with new reports and we are working on backlogs. If you have questions, please post a ticket at https://clientsupport.vindicia.com, or send email to support@vindicia.com.

We are experiencing a longer than expected delivery time for one time reports run from the Vindicia merchant portal. Our engineers are looking into the problem. As soon as performance returns to normal, we will update this advisory. We appreciate your patience. If you have questions, please post a ticket at https://clientsupport.vindicia.com, or send email to support@vindicia.com.

Our engineering team found that the SFTP connectivity is with internal merchant users only and there is no impact on Litle SFTP in staging environment.

Vindicia is having SFTP connectivity issues to Litle in Staging. We are blocked on processing transactions and refunds for only the merchants connected to Litle. Our Engineering is working with Litle tech support to resolve connectivity issue on a priority. If you have any questions, please open a ticket a https://clientsupport.vindicia.com or send an email to support@vindicia.com

The issue has been resolved now.

Vindicia is experiencing a login issue on Portal that is impacting the Staging environment. Users accessing the Staging portal are encountering issues. We are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

The issue has been resolved now.

Users who are set for MFA login are unable to access the SLM Staging portal site due to a technical issue. Our Operation team is actively examining this problem as a top priority and will update this page as additional information becomes available. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

This incident has been resolved.

The fix has been implemented and we are monitoring the SLM Production environment.

SLM Production environment is experiencing performance degradation. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Vindicia Retain Portal performance is back to normal.

We have noticed an improvement in the query responses. The search function for a narrow date range is functioning well, and we are currently refining other scenarios.

Our Engineers are currently investigating this issue with high priority, and we will keep updating the status until issue is resolved.

Our Engineers are working to fix the issue and we will keep updating status until issue is resolved.

Vindicia Retain Portal is experiencing intermittent performance issues when searching for transactions. File Upload and Analytics are not affected by this issue. All merchants are impacted. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are observing issues while processing Account Updater Responses from the payment processor Litle/Vantiv since 05:40 AM UTC. Our Engineers are currently investigating this issue. Please note that this will only affect customers who utilize Litle/Vantiv as a payment processor. We will share the further update on the progress.

Vindicia has successfully processed the scheduled CyberSource transactions for today.

Due to an issue at Cybersource, Vindicia is experiencing intermittent longer than normal processing times for some CyberSource transactions. Vindicia is working with CyberSource to get additional updates. Only Merchants using CyberSource might be impacted. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or email support@vindicia.com.

The last batch has been successfully processed.

We have received the last batch from Chase Paymentech and currently being processed. We will continue to monitor it closely and provide updates.

Vindicia completed processing successsfully all the Chase Paymentech files we received. We are waiting for Chase Paymentech to provide the last batch. We will continue to monitor it closely and provide updates.

Vindicia received Chase Paymentech files and started processing the transactions We are monitoring it closely and expect processing to be completed in the next few hours, we will keep you updated as the transaction processing progresses.

Only Merchants using Chase Paymentech as their Payment Processor might be impacted by this issue. We are experiencing longer than normal processing times for some Chase Paymentech transactions. Vindicia is working with Chase Paymentech to get additional updates. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

The incident has been resolved. We are monitoring it.

Portal 2.0 is experiencing an issues. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

This incident has been resolved.

We are getting connectivity issues for Chase Paymentech in a Staging environment on Wednesday, Sept 6th, 2023. Our Network team is in touch with the Chase Paymentech team to get further updates. Please note that Only those Merchants using Chase Paymentech as their Payment Processor will see issues in processing batch and online transactions. This issue will only affect batch transactions (transaction renewals), not real-time transactions. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Portal report 1.0 & 2.0 Issue has been resolved. If you have questions, please post a ticket at https://clientsupport.vindicia.com, or send email to support@vindicia.com.

We are experiencing a longer than expected delivery time for scheduled and one time reports run from the Vindicia merchant portal. Our engineers are investigating the issue. We will update this alert once performance is back to normal. We appreciate your patience.

This incident has been resolved. If you have any questions please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Due to a technical problem, Production will not generate Reports 2.0 from the time period of August 23, 2023. Vindicia Engineers are addressing the issue and will keep you informed of any changes. The Reports 1.0 platform will allow users to create reports for this time frame. If you have any questions please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Staging Portal Report 2.0 Issue has been resolved. If you have questions, please post a ticket at https://clientsupport.vindicia.com, or send email to support@vindicia.com.

Reports 2.0 from the time period of August 24 2023 is impacted in Staging due to some technical issue. Vindicia Engineers are working on the problem and will keep you updated on any developments. Users will be able to generate reports for this period of time from the Reports 1.0 platform. If you have any questions please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com

Litle Batch processing is back to being functional.

Vindicia is experiencing batch processing issues for Litle in Production due to ongoing maintenance at the Litle side. Our Netops team is co-cordinating with Litle Team on the same. Merchants connected to Vantiv will be experiencing issues. Will keep you posted with the latest updates. If you have any questions, please open a ticket a https://clientsupport.vindicia.com or send an email to support@vindicia.com

Portal report 1.0 & 2.0 Issue has been resolved. If you have questions, please post a ticket at https://clientsupport.vindicia.com, or send email to support@vindicia.com.

We are experiencing a longer than expected delivery time for scheduled and one time reports run from the Vindicia merchant portal. Our engineers are investigating the issue. We will update this alert once performance is back to normal. We appreciate your patience. If you have questions, please post a ticket at https://clientsupport.vindicia.com, or send email to support@vindicia.com.

Portal report 1.0 & 2.0 Issue has been resolved. If you have questions, please post a ticket at https://clientsupport.vindicia.com, or send email to support@vindicia.com.

We are experiencing a longer than expected delivery time for scheduled and one time reports run from the Vindicia merchant portal. Our engineers are investigating the issue. We will update this alert once performance is back to normal. We appreciate your patience.

Fiserv support confirmed that major outage is fixed now, connectivity for filedatagateway in Production and staging is restored back and alerts are resolved.

We are getting connectivity issue for FDMS-Filedatagateway Platform, As updated by fiserv support team, "there is Major network outage in Omaha, multiple teams are engaged to investigate on the issue under INC013795137. " our Netops team in touch with Fiserv team to get the further updates. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

This incident has been resolved.

We are continuing to investigate this issue.

PayU has declared an incident where customers may be experiencing problems with our Payments API in SANDBOX for the PayU platform as of April 26, 2023 at 21:56 UTC. Please note that this issue will only affect merchants who are using PayU payment processor. Details regarding this incident can be found on PayU's status page located at https://status.payulatam.com/incidents/lnl9vjw1jx45 If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

The connectivity issue has been resolved.

We are continuing to investigate this issue.

We are getting intermittent connectivity issues for FDMS -File data gateway Platform. Our Network team is in touch with the FDMS team to get further updates. We will provide more updates as they become available. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

This incident has been resolved.

Users who are set for MFA login are unable to access the SLM Staging portal 1.0 and 2.0 site due to a technical issue. Our Operation team is actively examining this problem as a top priority and will update this page as additional information becomes available. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

This incident has been resolved.

The data sync is completed and reports are available now.

We have completed the data clean up and now data sync is in progress. ETA for completion is 9-April.

We have identified the issue and now we are working on the data cleanup. ETA for completion is 4-April.

We are continuing to investigate this issue.

Reports 2.0 from the time period of March 25 2023 will not be generated in Staging due to some technical issue. Vindicia Engineers are working on the problem and will keep you updated on any developments. Users will be able to generate reports for this period of time from the Reports 1.0 platform. If you have any questions please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com

This incident has been resolved.

PayPal has reported a service disruption in its Production environment since 16:50 UTC on Friday, March 31, 2023 Since PayPal is one of the payment methods we support, our merchants and their customers using PayPal payment methods may experience higher-than-normal declines in transactions, during this PayPal service disruption. Please note that this will only affect customers who utilize PayPal as a payment method. Details regarding this incident can be found on PayPal's status page located at https://www.paypal-status.com/incident/production If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

This incident has been resolved.

Avalara has reported a service degradation of their Avalara AvaTax (Tax Calculation Service) starting on March 31, 2023, at 4:19 PM UTC This incident may impact our customers who utilize Avalara as their tax calculation engine. Details regarding this incident can be found on Avalara's status page located at https://status.avalara.com/incidents/8j5dg8m36j3y If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

This incident has been resolved.

We are continuing to investigate this issue.

We are experiencing a longer than expected delivery time for scheduled and one time reports run from the Vindicia merchant portal. Our engineers are investigating the issue. We will update this alert once performance is back to normal. We appreciate your patience.

The Avalara performance issue has been resolved. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

We are seeing performance improvement with Avalara services. Currently, we are monitoring it further. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

We are observing a performance degradation with Avalara / AvaTax tax service within the Production environment. We're currently checking on the issue and will update this post as soon as we have information to share. If you have any related questions or comments, please submit a ticket at https://:clientsupport.vindicia.com or email support@vindicia.com

The Avalara performance issue has been resolved. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

We are seeing performance improvement with Avalara services. Currently, we are monitoring it further. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

We have encountered a performance degradation with Avalara / AvaTax tax service within the Production environment. We're currently checking on the issue and will update this post as soon as we have information to share. If you have any related questions or comments, please submit a ticket at https://:clientsupport.vindicia.com or email support@vindicia.com

Vindicia SLM Production performance issue has been resolved. The system is back to normal. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

We are currently investigating the issue as the issue is back again

We are continuing to monitor for any further issues.

We are seeing performance improvement in batch billing processing. Currently, we are monitoring the system. However, we will recover the backlogs of the transactions. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Vindicia SLM production is experiencing performance degradation which is impacting batch billing processing and API. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

This incident has been resolved.

We are getting connectivity issues for Chase Paymentech in a Staging environment on Monday, Feb 27th, 2023. Our Network team is in touch with the Chase Paymentech team to get further updates. Please note that Only those Merchants using Chase Paymentech as their Payment Processor will see a delay in processing batch transactions. This issue will only affect batch transactions (transaction renewals), not real-time transactions. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

Reports 2.0 and our Vindicia Portal Dashboards data issue has been resolved in Production. If you still face any issue, please post a ticket at https://clientsupport.vindicia.com, or send email to support@vindicia.com.

Our engineering team has identified the solution for the Production data issue on our Reports 2.0 and Vindicia Portal Dashboards. The ETA for the resolution is planned for February 21st. In the meantime, we recommend using Reports 1.0. If you have questions, please post a ticket at https://clientsupport.vindicia.com, or send email to support@vindicia.com.

Please note that users will be able to generate reports using the Reports 1.0 platform.

We are experiencing incomplete data on Reports 2.0 and our Vindicia Portal Dashboards in the Production environment since Feb 1 UTC. Our engineers are investigating the issue. We will update this trustpost once the issue has been corrected. We appreciate your patience. If you have questions, please post a ticket at https://clientsupport.vindicia.com, or send email to support@vindicia.com.

This incident has been resolved.

A fix has been implemented and we are currently monitoring the results.

Portal 2.0 is experiencing intermittent issues. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.

This incident has been resolved.

Portal report 1.0 & 2.0 Issue has been resolved. No issues with new reports and we are working on backlogs. If you have questions, please post a ticket at https://clientsupport.vindicia.com, or send email to support@vindicia.com.

We are experiencing a longer than expected delivery time for scheduled and one time reports run from the Vindicia merchant portal. Our engineers are investigating the issue. We will update this alert once performance is back to normal. We appreciate your patience. If you have questions, please post a ticket at https://clientsupport.vindicia.com, or send email to support@vindicia.com.

This incident has been resolved.

Due to a technical problem, Production will not generate Reports 2.0 from the time period of January 19, 2023. Vindicia Engineers are addressing the issue and will keep you informed of any changes. The Reports 1.0 platform will allow users to create reports for this time frame. If you have any questions please post a ticket to https://clientsupport.vindicia.com or contact support@vindicia.com.