Historical record of incidents for Vimeo
Report: "Processing Delays"
Last updateWe are currently investigating an issue with video processing and creation delays in a single region.
Report: "AI translations and Highlights are down"
Last updateAI translations and highlights services are not working for all users. We have identified the problem and are working towards a resolutions.
Report: "Degraded Service"
Last updateWe are continuing to investigate this issue.
We are currently investigating an issue with degraded service across various parts of Vimeo.
Report: "VideoJi.cn Assets Not Loading"
Last updateWe are investigating an issue where assets for videoji.cn domains are not loading properly.
Report: "DRM playback issues on Android and iOS"
Last updateWe are currently investigating this issue.
Report: "Vimeo site is down"
Last updateLogged in users are not able to access Vimeo site including Vimeo support contact form. Site is accessible for logged out users and on mobile apps.
We are currently investigating this issue.
Report: "Increased Error Rates"
Last updateThis incident has been resolved. All systems have returned to normal status.
Error rates have returned to normal levels, but there are some delays related to video and transcript processing which will be alleviated shortly as those systems catch up.
Mitigating measures have been successful. We will continue to monitor.
We have identified the issue and are deploying mitigating measures.
We are currently investigating an issue with increased error rates on vimeo.com
Report: "Enterprise phone support is down"
Last updateThis incident has been resolved.
We are currently investigating the issue.
Report: "Enterprise phone support is down"
Last updateWe are currently investigating the issue.
Report: "Increased Error Rates"
Last updateWe are currently investigating an issue with increased error rates on vimeo.com
Report: "Video playback issue on the website"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue with video playback on vimeo.com site. Video player embed on other sites are operational.
Report: "Video playback issue on the website"
Last updateWe are currently investigation on issue with video playback on vimeo.com site. Video player embed on other sites are operational.
Report: "Unable to Log into Vimeo via Facebook and publish to Facebook"
Last updateThis incident has been resolved Note: Some customers may need to disconnect and reconnect with Facebook in order to re-enable publishing.
A fix has been rolled out for both logging in with Facebook and publishing to Facebook. We are monitoring the results. A note that some customers may need to disconnect and reconnect with Facebook in order to re-enable publishing.
We are currently investigating this issue.
Report: "Videos getting stuck in upload pending state"
Last updateOn Wednesday, May 21, 2025, from 1:45 to 5:00 AM EDT, Vimeo users experienced delays in video uploads, transcoding jobs, transcriptions, and related tasks. A small number of transcoding jobs failed during this time and were successfully reprocessed later in the morning. The incident was the result of delays in processing status notifications for new uploads. In response to this outage, we've implemented new systems to alert us of notification backlogs sooner. We've also implemented server-side changes to make the affected service more resilient to atypical behavior.
This incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified, and a fix is being implemented.
Some users are experiencing videos getting stuck in the upload pending state for direct uploads. This is being investigated as a priority.
We are currently experiencing an outage where recorded videos are stuck in the upload pending state. This issue is being investigated as a priority.
Report: "Unable to Log into Vimeo Account via Facebook"
Last updateWe are currently investigating this issue.
Report: "Unable to Log into Vimeo via Facebook and publish to Facebook"
Last updateWe are currently investigating this issue.
Report: "Recorded videos stuck in upload pending state"
Last updateWe are currently experiencing an outage where recorded videos are stuck in the upload pending state. This issue is being investigated as a priority.
Report: "Videos getting stuck in upload pending state"
Last updateWe are currently experiencing an outage where recorded videos are stuck in the upload pending state. This issue is being investigated as a priority.
Report: "Scheduled maintenance"
Last updateWe will be performing scheduled database maintenance required by our cloud service provider during off-peak hours for US/EU customers. While we do not anticipate any service disruptions, our main database may experience brief impacts in the event of unforeseen complications.
Vimeo Site, API and Player will be affected
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Report: "Intermittent Playback Performance issues"
Last updateOn Wednesday, May 14, 2025, from 5:15 to 5:46 PM EDT, Vimeo users experienced issues with video playback, along with delays in uploading, transcoding, transcription, and other features. Users might have seen a blank screen, a video stuck on the first frame, or an error message when they attempted to play a video. The incident was triggered by a bug introduced in a core playback service, which caused it to crash repeatedly. This unintentional loop stressed a separate internal service, which triggered delays in our job processing and subsequently affected uploads and transcoding, among other services. The underlying cause was not immediately apparent, and initial mitigation attempts didn’t resolve the issue. Once the cause was identified, we rolled back the deployment that contained the bug, which restored normal functionality. To help prevent a recurrence, we’re making the affected service more robust and exploring fallback mechanisms in related services to reduce their dependency on it.
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Delayed job processing is causing emails and other notifications to be delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Delayed job processing is causing emails and other notifications to be delayed"
Last updateWe are currently investigating this issue.
Report: "Intermittent Playback Performance issues"
Last updateWe are currently investigating this issue.
Report: "Guest Speaker Page Unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Guest Speaker Page Unavailable"
Last updateWe are currently investigating this issue.
Report: "Reduced playback and API availability"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Report: "Reduced playback and API availability"
Last updateA fix has been implemented and we are monitoring the results.
Report: "AskAI - Partial outage"
Last updateThis incident has been resolved.
We are experiencing a partial outage on AskAI with intermittent errors. This is currently being investigated.
Report: "AskAI - Partial outage"
Last updateWe are experiencing a partial outage on AskAI with intermittent errors. This is currently being investigated.
Report: "AskAI, Video Details, Chapters, and Highlights features are down. Customers can't create Summary, Chapters, or AskAI"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "AskAI, Video Details, Chapters, and Highlights features are down. Customers can't create Summary, Chapters, or AskAI"
Last updateWe are currently investigating this issue.
Report: "Issue with Vimeo on Demand analytics (subscriptions) and billing."
Last updatePromotions - Single promo codes and batch promo codes are now functional, though we are aware that some users may still be experiencing issues. We are continuing to monitor the situation closely to ensure full stability for all sellers. We are also progressing on VIP access codes. Analytics - Active subscriber counts are now visible. We are actively investigating additional issues with subscriber analytics.
We are continuing to investigate this issue. Single promo codes are now working. We are actively working on batch promo codes and VIP access codes.
We are currently investigating the issue.
Report: "Transcript generation is affected"
Last updateThis incident has been resolved.
A fix has been implemented, and we are monitoring the results.
We are currently investigating this issue.
Report: "Transcript generation is affected"
Last updateWe are currently investigating this issue.
Report: "Sidebar not loading when selecting "My Library""
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue where the "My Library" is not loading when signed into Vimeo.com. Team Libraries are still loading.
Report: "Sidebar not loading when selecting "My Library""
Last updateWe are currently investigating an issue where the "My Library" is not loading when signed into Vimeo.com. Team Libraries are still loading.
Report: "Playback Issues"
Last update# **Summary** From March 26, 2025 to April 7, 2025, some users experienced intermittent issues with video playback. If users tried to play videos, they may have seen a “Sorry, this video does not exist” error message. The incident on April 7th 2025 also impacted live events and the OTT player. Early attempts to solve the problem were unsuccessful before normal operations were restored. The root cause was an underlying player service suffering from performance issues and inefficient load balancing. Traffic surges pushed this service over a healthy capacity, leading to elevated error rates. # **Resolution** The March 26th outage is the first one that triggered an alert from the Vimeo availability alerting function. Work had already begun on replacing an aging component of the player infrastructure and the timeline for deployment of that update has been accelerated. In the meantime, changes to the underlying RPC layer have improved performance allowing the infrastructure to handle existing loads more efficiently. # **Prevention** To prevent similar incidents from occurring in the future, we are updating the architecture of our internal player services to improve latency and connection handling. This improvement is already in internal testing and should be deployed fully by the end of April. We are also inspecting our incident management process in order to address any future issues much more quickly.
This incident has been resolved.
We are currently investigating this issue.
Report: "AI features : Chapters, summary, Q&A & Highlights is slow/not responding"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "AI features : Chapters, summary, Q&A & Highlights is slow/not responding"
Last updateThe issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "AI features : Chapters, summary, Q&A & Highlights (Azure OpenAI is slow/not responding)"
Last updateWe are currently investigating this issue.
Report: "Playback Issues"
Last updateWe are currently investigating this issue.
Report: "VOD Analytics Failing for Non-Enterprise users"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "VOD Analytics Failing"
Last updateWe are currently investigating this issue.
Report: "VOD Analytics Failing for Non-Enterprise users"
Last updateWe are currently investigating this issue.
Report: "Issue with Vimeo on Demand analytics (subscriptions) and billing."
Last updateWe are currently investigating the issue.
Report: "Issue with Vimeo Player"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating the issue.
Report: "china delivery videoji.cn domains are down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "china delivery videoji.cn domains are down"
Last updateWe are currently investigating this issue.
Report: "Video registration forms are not loading"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Video registration forms are not loading"
Last updateWe are currently investigating this issue.
Report: "Issue with Vimeo Player"
Last updateThis incident has been resolved.
We are currently investigating the player.
Report: "Video Editor unavailable"
Last updateThis incident has been resolved.
We are currently investigating an issue with the Editor being partially unavailable for some users
Report: "Video Editor unavailable"
Last updateWe are currently investigating an issue with the Editor being partially unavailable for some users
Report: "Issue with VOD purchases"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
VOD purchases are temporarily paused for maintenance. We apologize for any inconvenience. If you require additional assistance, please refer to our Help Center or Contact Our Support Team.
Report: "Issue with VOD purchases"
Last updateA fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
VOD purchases are temporarily paused for maintenance. We apologize for any inconvenience. If you require additional assistance, please refer to our Help Center or Contact Our Support Team.
Report: "Can't use stock footage in Create Editor has been identified."
Last updateCan't use stock footage in Create Editor has been identified.
Report: "Can't use stock footage in Create Editor has been identified."
Last updateCan't use stock footage in Create Editor has been identified.
Report: "Elevated errors on vimeo.com"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Elevated errors on vimeo.com"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Issue with Vimeo Player"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring results.
Report: "Issue with Vimeo Player"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring results.
Report: "Users cannot access Stock media in the Vimeo Create Editor"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Users cannot access Stock media in the Vimeo Create Editor"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Issue with AI translations"
Last updateThis incident has been resolved.
We are currently investigating AI translation jobs stalling
Report: "Issue with AI translations"
Last updateThis incident has been resolved.
We are currently investigating AI translation jobs stalling
Report: "Issue with Vimeo Player"
Last updateIssue with Vimeo Player from 10:55am to 11:30am EST.
Report: "AI Services Temporarily Unavailable (besides Translations)"
Last updateThis incident has been resolved.
We are currently investigating the issue.
Report: "AI Services Temporarily Unavailable (besides Translations)"
Last updateThis incident has been resolved.
We are currently investigating the issue.
Report: "VOD Single Episode Fulfillment Errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "VOD Single Episode Fulfillment Errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Activity Notifications are currently unavailable. The issue has been identified"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Create API is down"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Text Based Video Editing flows on mobile devices and web are failing"
Last updateThis incident has been resolved.
The issue has reoccurred and been identified. A fix is being implemented.
Report: "Text Based Video Editing flows on mobile devices and web are failing"
Last updateThis incident has been resolved.
The text video editing from mobile, and some flows from Text based trimmer in editor are not working and we're currently investigating the issue.
Report: "Vimeo On Demand Pages Down"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Comment section stuck in loading"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
On the video page, when the comment section is opened, users with Bokeh enabled experience an infinite loading animation.
Report: "AI Translates failing"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently experiencing an outage with AI translations. Our Engineering team is aware of the issue and is investigating. We will keep you updated.
Report: "Broad Website Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Audio tracks upload failing"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
The alternate audio track uploads and AI audio translations fail to be created. This is currently being investigated.
Report: "Intermittent Support Services Issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue with our Support systems. Users may see delays in responses via emails, chat and phones.
Report: "Issue with Browser-Based GIF Creation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating reports of users unable to create GIFs using their browser.
Report: "Playback Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue with Video Playback
Report: "Vimeo player is having sporadic issues"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Vimeo site instability"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Please note that this issue is causing transcoding delays. We are still working on a fix and will continue providing updates here.
We are continuing to work on a fix for this issue.
The issue with instability on Vimeo.comhas been identified and is currently being addressed by our developers. We’ll update here once we fix it.
We are currently investigating instability on Vimeo.com. We are investigating and will update you here when we have more information.
Report: "Mobile users cant upload videos due to missing capabilities"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "Intermittent playback issues"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Unable to submit contact form"
Last updateThis incident has been resolved.
Thank you for your patience and understanding while we are working on a fix for this issue.
Report: "Video Transcoding may be experiencing delays"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
This issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Customers may encounter errors while using the editor."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.