Is Vimeo OTT Down Right Now? Check if there is a current outage ongoing.

Vimeo OTT is currently Operational

Last checked 2025-06-14T13:41:48.605Z from Vimeo OTT's official status page

Historical record of incidents for Vimeo OTT

Jun 12, 2025

Report: "Playback outage"

Last update 2025-06-12T18:54:56.824Z

investigating2025-06-12T18:54:33.287Z

We are continuing to investigate this issue.

investigating2025-06-12T18:00:18.000Z

Video playback is not working for most users.

Jun 10, 2025

Report: "DRM playback issues on Android and iOS"

Last update 2025-06-10T11:18:45.062Z

investigating2025-06-10T11:18:45.059Z

We are currently investigating this issue.

May 31, 2025

Report: "Promo codes cannot be applied on checkout page"

Last update 2025-05-31T03:03:09.529Z

resolved2025-05-31T03:03:09.514Z

The fix we released resolved the issue. Promo codes are working on the checkout page again.

monitoring2025-05-31T02:55:03.996Z

A fix has been released and we are monitoring the results.

identified2025-05-30T22:12:47.562Z

We've identified the root of the issue and working on implementing a fix.

May 30, 2025

Report: "Promo codes cannot be applied on checkout page"

Last update 2025-05-30T22:12:00.000Z

Identified2025-05-30T22:12:00.000Z

We've identified the root of the issue and working on implementing a fix.

May 29, 2025

Report: "Issues with data in Viewership Report"

Last update 2025-05-29T19:32:15.492Z

resolved2025-05-29T19:32:15.476Z

This incident has been resolved.

identified2025-05-22T22:12:10.802Z

The scope of the data discrepancies has been fully identified and the remaining fixes are in progress. Viewership data is fully caught up through April 24. Some discrepancies remain in the data between April 25 and May 21. These are being corrected on an ongoing basis, and we expect to have them fully resolved by May 28.

investigating2025-05-09T18:43:22.491Z

The issue with viewership data has been identified and is currently being addressed by our developers. We're hoping to have a resolution by the end of next week. We’ll provide another update here once the issue is resolved.

investigating2025-05-07T18:03:00.410Z

We continue investigating ongoing issues affecting both the Viewership Report and Subscribers Report.

investigating2025-04-04T20:05:44.272Z

We are continuing to investigate this issue.

investigating2025-04-04T20:04:19.334Z

The issue with Subscribers Report data (from 3/28) has been resolved. We are still investigating an issue with data in the Viewership report. We will update you here when we have more information.

investigating2025-04-01T18:57:12.303Z

We have identified a decline in available data in the Subscribers Report after March 28, 2025 and will investigate that along with the Viewership Report data discrepancies. We will continue to provide updates as we investigate the issue.

investigating2025-03-28T21:33:09.547Z

The issue with Subscribers Report data has been resolved. We are still investigating an issue with data in the Viewership report. We will update you here when we have more information.

investigating2025-03-28T18:56:24.960Z

We have identified issues with a decline in available data in the Subscribers & Viewership Reports after March 24, 2025. We are investigating and will update you here when we have more information.

May 21, 2025

Report: "Optimization Issues on Uploads and live recordings"

Last update 2025-05-21T10:01:27.047Z

resolved2025-05-21T10:01:27.028Z

This incident has been resolved.

monitoring2025-05-21T08:53:30.135Z

A fix has been implemented and we are monitoring the results.

identified2025-05-21T07:20:49.475Z

The issue has been identified and a fix is being implemented.

investigating2025-05-21T07:20:08.740Z

Our developers are currently investigating an issue where some videos are getting stuck in an "optimizing" state after upload. We'll provide updates as soon as we have more information.

Report: "Optimization Issues on Uploads and live recordings"

Last update 2025-05-21T07:20:00.000Z

Identified2025-05-21T07:20:00.000Z

The issue has been identified and a fix is being implemented.

Investigating2025-05-21T07:20:00.000Z

Our developers are currently investigating an issue where some videos are getting stuck in an "optimizing" state after upload. We'll provide updates as soon as we have more information.

Report: "Urgent Scheduled Maintenance"

Last update 2025-05-21T05:00:00.000Z

Scheduled2025-05-21T06:00:00.000Z

We will be performing scheduled database maintenance required by our cloud service provider during off-peak hours for US/EU customers. While we do not anticipate any service disruptions, our main database may experience brief impacts in the event of unforeseen complications.

In progress2025-05-21T05:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 15, 2025

Report: "App Playback Performance Issue"

Last update 2025-05-15T18:03:09.604Z

resolved2025-05-15T18:03:09.587Z

This incident has been resolved.

investigating2025-05-15T17:57:00.107Z

We are continuing to investigate this issue.

investigating2025-05-15T17:54:49.246Z

Hello, We are currently experiencing an issue affecting playback on apps. Our team is actively investigating and working to resolve the problem as quickly as possible. We apologise for the inconvenience and appreciate your patience. We will provide updates here as soon as we have more information. Thank you for your understanding.

Report: "App Playback Performance Issue"

Last update 2025-05-15T17:57:00.000Z

Update2025-05-15T17:57:00.000Z

We are continuing to investigate this issue.

Investigating2025-05-15T17:54:00.000Z

Hello,We are currently experiencing an issue affecting playback on apps. Our team is actively investigating and working to resolve the problem as quickly as possible.We apologise for the inconvenience and appreciate your patience. We will provide updates here as soon as we have more information.Thank you for your understanding.

May 14, 2025

Report: "Intermittent Playback Performance issues"

Last update 2025-05-14T23:03:02.665Z

resolved2025-05-14T23:03:02.647Z

This incident has been resolved.

monitoring2025-05-14T22:08:12.975Z

A fix has been implemented and we are monitoring the results.

identified2025-05-14T22:01:33.782Z

The issue has been identified and a fix is being implemented.

investigating2025-05-14T21:32:34.019Z

We are continuing to investigate this issue.

investigating2025-05-14T21:22:00.182Z

We are currently investigating this issue.

Report: "Intermittent Playback Performance issues"

Last update 2025-05-14T21:22:00.000Z

Investigating2025-05-14T21:22:00.000Z

We are currently investigating this issue.

May 13, 2025

Report: "Playback Outage for users in Spain"

Last update 2025-05-13T06:24:01.954Z

resolved2025-05-13T06:24:01.933Z

This incident has been resolved.

monitoring2025-05-12T06:13:14.860Z

We are currently monitoring an issue with La Liga Blocking Cloudflare IPs in Spain. As a result of this block, a significant number of sites hosted by Cloudflare are not reachable from within Spain. Currently, services are operational, but the block may cause issues again during the La Liga games.

May 12, 2025

Report: "Playback Outage for users in Spain"

Last update 2025-05-12T06:13:00.000Z

Monitoring2025-05-12T06:13:00.000Z

We are currently monitoring an issue with La Liga Blocking Cloudflare IPs in Spain. As a result of this block, a significant number of sites hosted by Cloudflare are not reachable from within Spain.Currently, services are operational, but the block may cause issues again during the La Liga games.

Report: "Playback Outage for Users in Spain"

Last update 2025-05-12T05:11:06.509Z

resolved2025-05-12T05:11:06.491Z

This incident has been resolved.

monitoring2025-05-11T22:56:14.426Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-11T20:16:41.439Z

Hello, We are currently experiencing a playback outage affecting users specifically in Spain. Our engineering team is actively investigating the root cause and working on a resolution. We will provide updates here as soon as we have more information.

May 11, 2025

Report: "Playback Outage for Users in Spain"

Last update 2025-05-11T20:16:00.000Z

Investigating2025-05-11T20:16:00.000Z

Hello, We are currently experiencing a playback outage affecting users specifically in Spain. Our engineering team is actively investigating the root cause and working on a resolution.We will provide updates here as soon as we have more information.

May 8, 2025

Report: "DRM content is Buffering"

Last update 2025-05-08T13:48:58.483Z

resolved2025-05-08T13:48:58.465Z

This incident has been resolved.

monitoring2025-05-08T13:37:36.925Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-08T13:06:03.901Z

We are currently investigating an issue with DRM content buffering

Report: "DRM content is Buffering"

Last update 2025-05-08T13:06:00.000Z

Investigating2025-05-08T13:06:00.000Z

We are currently investigating an issue with DRM content buffering

Apr 16, 2025

Report: "Issues loading Vimeo OTT sites"

Last update 2025-04-16T21:37:02.235Z

resolved2025-04-16T21:37:02.219Z

This incident has been resolved.

monitoring2025-04-16T17:46:57.659Z

A fix has been implemented and we are monitoring the results.

investigating2025-04-16T15:59:04.839Z

We are currently investigating this issue.

monitoring2025-04-16T15:52:41.280Z

Users may encounter an error loading OTT sites on the web. A fix has been implemented and we are monitoring the results.

Report: "Issues loading Vimeo OTT sites"

Last update 2025-04-16T15:52:00.000Z

Monitoring2025-04-16T15:52:00.000Z

Users may encounter an error loading OTT sites on the web. A fix has been implemented and we are monitoring the results.

Apr 10, 2025

Report: "OTT Maitenance Window - April 10, 2025"

Last update 2025-04-10T09:31:00.000Z

Update2025-04-10T10:00:00.000Z

We will be undergoing routine database maintenance during this time. While we expect only a short period of downtime across apps, the web, and admin pages, we will do our best to minimize it.

Scheduled2025-04-10T10:00:00.000Z

We will be undergoing routine database maintenance during this time. While we expect only a short period of downtime across apps, the web, and admin pages, we will do our best to minimize it.

In progress2025-04-10T09:31:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 8, 2025

Report: "OTT Maintenance Window - April 8, 2025"

Last update 2025-04-08T14:30:00.000Z

Update2025-04-08T15:30:00.000Z

We will be undergoing scheduled maintenance during this time.

Scheduled2025-04-08T15:30:00.000Z

We will be undergoing scheduled maintenance at this time. We don't anticipate any downtime but may experience some instability across apps, the web, and admin pages.

In progress2025-04-08T14:30:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 7, 2025

Report: "Video playback issues"

Last update 2025-04-07T15:39:52.787Z

resolved2025-04-07T15:39:52.773Z

This issue is now resolved. Thank you for your patience.

investigating2025-04-07T15:13:26.139Z

We have identified issues with video playback on the web and in apps. We are investigating and will update you here when we have more information.

Report: "Video playback issues"

Last update 2025-04-07T15:13:00.000Z

Investigating2025-04-07T15:13:00.000Z

We have identified issues with video playback on the web and in apps. We are investigating and will update you here when we have more information.

Mar 28, 2025

Report: "Issues with data in Viewership Report"

Last update 2025-03-28T21:33:00.000Z

Update2025-03-28T21:33:00.000Z

The issue with Subscribers Report data has been resolved. We are still investigating an issue with data in the Viewership report. We will update you here when we have more information.

Investigating2025-03-28T18:56:00.000Z

We have identified issues with a decline in available data in the Subscribers & Viewership Reports after March 24, 2025. We are investigating and will update you here when we have more information.

Report: "Issues with data in Subscriber & Viewership Report"

Last update 2025-03-28T21:33:00.000Z

Update2025-03-28T21:33:00.000Z

The issue with Subscribers Report data has been resolved. We are still investigating an issue with data in the Viewership report. We will update you here when we have more information.

Investigating2025-03-28T18:56:00.000Z

We have identified issues with a decline in available data in the Subscribers & Viewership Reports after March 24, 2025. We are investigating and will update you here when we have more information.

Mar 20, 2025

Report: "Elevated error rate on branded apps observed"

Last update 2025-03-20T22:37:27.268Z

resolved2025-03-20T22:37:27.253Z

This incident has been resolved.

monitoring2025-03-20T22:18:22.211Z

A fix has been implemented and we are monitoring the results

Report: "Elevated error rate on branded apps observed"

Last update 2025-03-20T22:37:00.000Z

Resolved2025-03-20T22:37:00.000Z

This incident has been resolved.

Monitoring2025-03-20T22:18:00.000Z

A fix has been implemented and we are monitoring the results

Mar 3, 2025

Report: "Subscriber Analytics data delayed"

Last update 2025-03-03T23:21:14.663Z

resolved2025-03-03T23:21:14.649Z

This incident has been resolved.

investigating2025-03-02T17:14:22.769Z

We are currently investigating this issue.

Feb 16, 2025

Report: "Non USD purchases failing"

Last update 2025-02-16T20:32:33.951Z

resolved2025-02-16T20:32:33.928Z

This incident has been resolved.

monitoring2025-02-16T01:03:47.948Z

Hello, We've identified an issue that is affecting the processing of 3DS transactions. A fix has been implemented, and we are closely monitoring the results to ensure everything is working smoothly. We apologize for any inconvenience this may have caused.

Jan 29, 2025

Report: "Issues with connection between Vimeo and Vimeo OTT (live events, video imports)"

Last update 2025-01-29T02:51:33.034Z

resolved2025-01-29T02:51:33.019Z

This incident has been resolved.

monitoring2025-01-28T19:19:56.471Z

A fix has been implemented and we are monitoring the results.

investigating2025-01-28T18:12:56.074Z

We are continuing to investigate this issue.

investigating2025-01-28T18:08:56.608Z

The ability to add videos from Vimeo to OTT is also impacted. We are continuing to investigate this issue.

investigating2025-01-28T18:01:57.060Z

We have identified issues with going live to Vimeo OTT using the Vimeo Events workflow. We are investigating and will update you here when we have more information.

Dec 18, 2024

Report: "Degraded DRM playback"

Last update 2024-12-18T13:42:32.512Z

resolved2024-12-18T13:42:32.498Z

This incident has been resolved.

investigating2024-12-16T22:15:25.492Z

We are currently investigating this issue.

Dec 10, 2024

Report: "Playback issues"

Last update 2024-12-10T20:17:23.192Z

resolved2024-12-10T20:17:07.356Z

This incident has been resolved.

investigating2024-12-10T19:38:24.983Z

We are currently investigating this issue.

Nov 26, 2024

Report: "Video playback issues on Google Chrome, Firefox and Android devices"

Last update 2024-11-26T20:58:11.673Z

resolved2024-11-26T20:58:11.659Z

This incident has been resolved.

investigating2024-11-26T20:33:22.000Z

We have identified issues with video playback on the web in Google Chrome, Firefox, and on Android devices. We are investigating and will update you here when we have more information.

Nov 25, 2024

Report: "Video playback issues on the web"

Last update 2024-11-25T17:45:03.609Z

resolved2024-11-25T17:45:03.591Z

This incident has been resolved.

monitoring2024-11-25T17:13:36.554Z

A fix for the issue with video playback has been implemented and we are monitoring the results.

investigating2024-11-25T16:21:07.545Z

We have identified issues with video playback on the web. We are investigating and will update you here when we have more information.

Nov 4, 2024

Report: "High Error Rates"

Last update 2024-11-04T03:10:16.512Z

resolved2024-11-04T03:10:16.494Z

This incident has been resolved.

monitoring2024-11-04T01:40:09.954Z

A fix has been implemented and we are monitoring the results.

investigating2024-11-04T01:40:05.109Z

We are continuing to investigate this issue.

investigating2024-11-04T01:24:13.362Z

We are currently investigating this issue.

Nov 1, 2024

Report: "Issue with DRM playback"

Last update 2024-11-01T00:53:41.920Z

resolved2024-11-01T00:53:41.904Z

This incident has been resolved.

monitoring2024-11-01T00:36:41.149Z

A fix has been implemented and we are monitoring the results.

identified2024-10-31T23:28:11.699Z

The issue has been identified and a fix is being implemented.

investigating2024-10-31T22:35:56.374Z

We are currently investigating this issue.

Oct 26, 2024

Report: "Vimeo OTT site instability"

Last update 2024-10-26T21:21:54.886Z

resolved2024-10-26T21:21:54.867Z

This incident has been resolved.

monitoring2024-10-26T21:05:36.799Z

A fix has been implemented and we are monitoring the results.

identified2024-10-26T19:21:35.029Z

We are continuing to work on a fix for this issue.

identified2024-10-26T19:18:03.571Z

The issue has been identified and a fix is being implemented.

investigating2024-10-26T19:16:45.572Z

We are currently investigating instability on Vimeo OTT platform. We are investigating and will update you here when we have more information.

Sep 20, 2024

Report: "Intermittent playback issues"

Last update 2024-09-20T19:14:19.342Z

resolved2024-09-20T19:14:19.327Z

This incident has been resolved.

monitoring2024-09-20T17:22:16.966Z

A fix has been implemented and we are monitoring the results.

investigating2024-09-20T17:04:55.000Z

We are currently investigating Intermittent playback issues.

Sep 16, 2024

Report: "Invalid SSL Certificate Errors"

Last update 2024-09-16T00:15:31.716Z

resolved2024-09-16T00:15:31.698Z

This incident has been resolved.

monitoring2024-09-16T00:15:14.918Z

A fix has been implemented and we are monitoring the results.

identified2024-09-16T00:13:21.444Z

The issue has been identified and a fix is being implemented.

investigating2024-09-16T00:12:07.809Z

We are currently investigating this issue.

Sep 10, 2024

Report: "Video Transcoding may be experiencing delays"

Last update 2024-09-10T17:02:42.184Z

resolved2024-09-10T17:02:42.168Z

This incident has been resolved.

monitoring2024-09-10T14:31:22.181Z

A fix has been implemented and we are monitoring the results.

identified2024-09-10T14:13:49.508Z

This issue has been identified and a fix is being implemented.

investigating2024-09-10T14:05:23.292Z

We are currently investigating this issue.

Aug 13, 2024

Report: "Issues with playback"

Last update 2024-08-13T18:06:58.050Z

resolved2024-08-13T18:06:58.033Z

This incident has been resolved.

monitoring2024-08-13T17:42:19.412Z

A fix has been implemented and we are monitoring the results.

investigating2024-08-13T17:26:54.109Z

We are currently investigating this issue.

Aug 8, 2024

Report: "Degraded performance on OTT"

Last update 2024-08-08T17:15:22.863Z

resolved2024-08-08T17:15:22.848Z

This incident, which began at 12:50 EDT, has been resolved.

monitoring2024-08-08T16:59:41.589Z

A fix has been implemented and we are monitoring the results.

Jul 26, 2024

Report: "Continue Watching not updating across platforms"

Last update 2024-07-26T18:34:17.815Z

resolved2024-07-26T18:34:17.804Z

This issue is now resolved. Thank you for your patience.

monitoring2024-07-17T13:37:17.971Z

We are experiencing an issue with the OTT platform, where the "Continue Watching" row is not updating across platforms. Our team has identified the problem, implemented a fix, and is monitoring the results.

Report: "Viewership Data Outage"

Last update 2024-07-26T18:32:51.088Z

resolved2024-07-26T18:32:51.073Z

This issue is now resolved. Thank you for your patience.

identified2024-07-26T13:48:53.327Z

We are continuing to investigate issues with with viewership data not being reported accurately. We'll provide updates to this issue as more information is available.

monitoring2024-07-26T13:28:21.886Z

Hello, We are currently experiencing an issue with the OTT templated Viewership Reports. Our team has identified the problem and is actively investigating. We will provide updates as soon as more information is available.

monitoring2024-07-10T14:56:57.321Z

A fix has been implemented and we are monitoring the results.

investigating2024-07-10T14:45:55.803Z

Report: "Unable to load Vimeo OTT admin pages"

Last update 2024-07-26T14:01:54.490Z

resolved2024-07-26T14:01:54.475Z

This issue is now resolved. Thank you for your patience.

monitoring2024-07-26T13:51:01.158Z

A fix has been implemented and we are monitoring the results.

investigating2024-07-26T13:23:08.485Z

We have identified issues with loading Vimeo OTT admin pages. We are investigating and will update you here when we have more information.

Jul 23, 2024

Report: "OTT Live events are not saving after events end"

Last update 2024-07-23T05:18:42.458Z

resolved2024-07-23T05:18:42.446Z

This incident has been resolved.

investigating2024-07-22T21:38:12.049Z

We are investigating an issue with OTT Live events not saving after the event has ended. We are investigating and will update you here when we have more information.

Jul 22, 2024

Report: "Issues creating URL and Stream Keys for OTT Live events"

Last update 2024-07-22T14:30:57.333Z

resolved2024-07-22T14:30:57.322Z

This issue is now resolved. Thank you for your patience.

identified2024-07-22T14:03:49.565Z

We have identified issues with creating URL and Stream Keys for OTT Live events as expected. We are investigating and will update you here when we have more information. As a workaround, please try pressing the "Create URL and stream key" button repeatedly until the information populates.

Jul 11, 2024

Report: "Continue Watching not updating across platforms"

Last update 2024-07-11T21:05:11.845Z

resolved2024-07-11T21:05:11.828Z

This incident has been resolved.

monitoring2024-07-10T16:07:10.451Z

A fix has been implemented and we are monitoring the results.

investigating2024-07-10T14:47:24.695Z

Hello, We are currently experiencing an issue with the OTT platform where the "Continue Watching" row is not updating across platforms. Our team has identified the problem and is actively investigating. We will provide updates as soon as more information is available.

Jun 28, 2024

Report: "OTT Live Stream Connectivity Problem"

Last update 2024-06-28T14:25:19.288Z

resolved2024-06-28T14:25:19.271Z

This incident has been resolved.

monitoring2024-06-28T14:19:19.641Z

A fix has been implemented and we are monitoring the results.

investigating2024-06-28T13:46:36.121Z

We have identified issues with going live using the Vimeo OTT live workflow. We are investigating and will update you here when we have more information.

investigating2024-06-28T13:41:24.202Z

We are continuing to investigate this issue.

investigating2024-06-28T13:31:13.036Z

Hello, We are currently experiencing an issue with the OTT live stream failing to connect via the primary RTMP URL. Our team has identified the problem and is actively investigating. We will provide updates as soon as more information is available.

Jun 22, 2024

Report: "Optimization Issues on Uploads"

Last update 2024-06-22T01:27:42.016Z

resolved2024-06-22T01:27:42.003Z

This incident has been resolved.

monitoring2024-06-21T20:28:10.862Z

A fix has been implemented and we are monitoring the results.

identified2024-06-21T16:16:30.594Z

There are issues with some videos stuck in an "optimizing" state after being uploaded. The issue has been identified and is currently being addressed by our developers. We’ll update here once we fix it.

Jun 10, 2024

Report: "Intermittent site issues - Pages may fail to load."

Last update 2024-06-10T19:01:39.616Z

resolved2024-06-10T19:01:39.600Z

This incident has been resolved.

monitoring2024-06-10T18:48:42.369Z

A fix has been implemented and we are monitoring the results.

investigating2024-06-10T18:42:52.510Z

We are currently investigating this issue.

Jun 4, 2024

Report: "Errors going live on Vimeo Live"

Last update 2024-06-04T16:04:59.833Z

resolved2024-06-04T16:04:59.816Z

This incident has been resolved.

monitoring2024-06-04T15:32:22.663Z

A fix has been implemented and we are monitoring the results.

May 24, 2024

Report: "Issues with Vimeo OTT live events"

Last update 2024-05-24T18:02:55.012Z

resolved2024-05-24T18:02:55.000Z

This incident has been resolved.

monitoring2024-05-24T17:48:13.118Z

We are continuing to monitor for any further issues.

monitoring2024-05-24T17:47:45.746Z

A fix has been implemented and we are monitoring the results.

investigating2024-05-24T16:37:08.332Z

We have identified issues with going live using the Vimeo OTT live event workflow. We are investigating and will update you here when we have more information.

May 17, 2024

Report: "New Vimeo Live events Failed to Start."

Last update 2024-05-17T00:50:52.800Z

resolved2024-05-17T00:50:52.784Z

This incident has been resolved.

monitoring2024-05-17T00:10:31.627Z

A fix has been implemented and we are monitoring the results.

identified2024-05-16T23:58:07.449Z

The issue has been identified and a fix is being implemented.

investigating2024-05-16T23:34:41.520Z

We are continuing to investigate this issue.

investigating2024-05-16T23:31:53.823Z

Live events created through Vimeo Live is failing to start. We are currently investigating this issue.

Apr 25, 2024

Report: "Issue starting live streams"

Last update 2024-04-25T17:02:33.488Z

resolved2024-04-25T17:02:33.476Z

The incident has been resolved. OTT live is now fully operational.

investigating2024-04-25T16:10:28.972Z

We have identified issues with starting live events. We are investigating and will update you here when we have more information.

Apr 23, 2024

Report: "Playback Issues"

Last update 2024-04-23T17:41:02.799Z

resolved2024-04-23T17:41:02.786Z

This incident has been resolved.

monitoring2024-04-23T16:59:25.556Z

A fix has been implemented and we are monitoring the results.

identified2024-04-23T16:38:21.072Z

The issue has been identified and a fix is being implemented.

investigating2024-04-23T16:28:23.265Z

We are currently investigating this issue.

Report: "Issue with Video Playback"

Last update 2024-04-23T15:03:05.189Z

resolved2024-04-23T15:03:05.174Z

This issue is now resolved. Thank you for your patience.

monitoring2024-04-23T14:46:11.210Z

A fix has been implemented and we are monitoring the results.

investigating2024-04-23T14:40:53.697Z

We have identified issues with video playback. We are investigating and will update you here when we have more information.

Apr 19, 2024

Report: "Search Indexing Performance Degraded"

Last update 2024-04-19T22:26:21.252Z

resolved2024-04-19T22:26:21.239Z

This incident has been resolved.

identified2024-04-17T15:41:11.214Z

Our search indexing performance is currently degraded. Newly added videos, collections, and products, as well as changes to metadata, may not be reflected in search results right away. The issue has been identified, and the fix is being implemented.

Apr 17, 2024

Report: "Transcoding Delays"

Last update 2024-04-17T22:44:46.865Z

resolved2024-04-17T22:44:46.853Z

This incident has been resolved.

monitoring2024-04-17T22:03:03.913Z

A fix has been implemented and we are monitoring the results.

identified2024-04-17T21:06:33.625Z

The issue has been identified and a fix is being implemented.

Apr 5, 2024

Report: "PlayReady DRM License Failures"

Last update 2024-04-05T20:05:39.867Z

resolved2024-04-05T20:05:39.854Z

This incident has been resolved.

monitoring2024-04-05T20:03:06.463Z

We are continuing to monitor for any further issues.

monitoring2024-04-05T20:02:33.000Z

Outage resolved.

monitoring2024-04-05T16:29:13.139Z

A fix has been implemented and we are monitoring the results.

identified2024-04-05T15:21:06.331Z

The issue has been identified and a fix is being implemented.

investigating2024-04-05T00:51:37.880Z

We are currently investigating this issue.

Apr 2, 2024

Report: "OTT platform - Live events performance issues"

Last update 2024-04-02T13:22:59.066Z

resolved2024-04-02T13:22:59.054Z

This incident has been resolved.

monitoring2024-04-02T13:07:40.485Z

A fix has been implemented and we are monitoring the results.

identified2024-04-02T12:34:30.333Z

The issue has been identified and a fix is being implemented.

investigating2024-04-02T12:27:37.355Z

We are currently investigating this issue.

Mar 27, 2024

Report: "Viewer Help page doesn't load"

Last update 2024-03-27T17:40:05.450Z

resolved2024-03-27T17:40:05.434Z

This incident has been resolved.

monitoring2024-03-27T16:14:07.105Z

A fix has been implemented and we are monitoring the results.

identified2024-03-27T14:47:08.193Z

The issue has been identified and a fix is being implemented.

investigating2024-03-27T07:48:15.188Z

We are currently investigating an issue with the Viewer help page not loading

Mar 18, 2024

Report: "Intermittent issues loading admin and checkout pages"

Last update 2024-03-18T23:03:04.644Z

resolved2024-03-18T23:03:04.626Z

This issue is now resolved. Thank you for your patience.

identified2024-03-18T18:50:16.319Z

The issue has been identified and is currently being addressed by our developers. We’ll update here once we fix it.

investigating2024-03-18T15:44:09.460Z

We are continuing to investigate this issue.

investigating2024-03-18T15:42:55.139Z

We have identified intermittent issues with loading various admin and checkout pages. We are investigating and will update you here when we have more information.

Mar 15, 2024

Report: "OTT sites experiencing errors. Users unable to load OTT sites."

Last update 2024-03-15T00:54:59.959Z

resolved2024-03-15T00:54:59.944Z

This incident has been resolved.

monitoring2024-03-15T00:34:12.994Z

A fix has been implemented and we are monitoring the results.

identified2024-03-15T00:26:10.199Z

The issue has been identified and a fix is being implemented.

investigating2024-03-14T23:52:20.415Z

We are currently investigating this issue.

Mar 7, 2024

Report: "Elevated error rates on sites with DRM"

Last update 2024-03-07T16:38:46.294Z

resolved2024-03-07T16:38:46.279Z

This incident has been resolved.

monitoring2024-03-07T15:48:04.878Z

There were elevated error rates on playback on sites with DRM enabled. We have released a fix and are monitoring the results.

Mar 6, 2024

Report: "Some OTT Admin pages are not loading"

Last update 2024-03-06T20:54:06.469Z

resolved2024-03-06T20:54:06.454Z

This incident has been resolved.

monitoring2024-03-06T20:02:24.000Z

A fix has been implemented and we are monitoring the results.

identified2024-03-06T19:48:31.801Z

The issue has been identified and a fix is being implemented.