Is Vilkas Down Right Now? Check if there is a current outage ongoing.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Installing latest patches. These should install in the background and not cause any major downtime to the shops.

Looks like we have managed to block enough of the scraping traffic (for now)

Servers are a bit overloaded because of huge amount of scraping traffic from china.

Looks like it was just fluke in the network. We will continue monitoring.

We are investigating intermittent connectivity issue.

The network issues should now be resolved by the datacenter.

There is an intermittant network connectivity issue in the datacenter affecting some of our hosts. This connectivity problem causes "heavy traffic" messages on pageloads. The datacenter is working on the issue.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

Service has been restored, performance might be affected for a while

The issue has been identified and a fix is being implemented.

We are currently investigating partially degraded service on Vilkas Suite shops.

Updated Suite shops to ePages version 7.97.0. This was installed in the background and not cause any major downtime to the shops. Release Notes - Fixed an issue where new Belgian VAT IDs did not get through VAT ID validation

Installed latest patches to Suite Shops. These were installed in the background and dit not cause any major downtime to the shops. Release Notes Shipit - Fixed an issue where there was an error if delivery order document had product data of a product that had been deleted from the shop. MobilePay - Set "Order creation occurs: after payment" as default - Fixed an issue where the order paid with MobilePay did not get paid status. - In addition to the hover text, added a stationary text about the payment not being activated yet to the order list view. - Improved error message for a phone number not filled in correctly

This incident has been resolved.

Installed latest patches to Suite shops. These were installed in the background and did not cause any major downtime to the shops. Release Notes Matkahuolto - Updated the new MH logo. Paytrail - Paytrail API now supports negative items in the payment request, so added support for a lot of different discounts that can now be added to the payment information.

Upgraded Now shops to ePages version 7.97.0. This was installed in the background and not cause any downtime to the shops. Release notes - Fixed an issue with Google Analytics bug when product quantity was a decimal - Implemented Product Reviews section in marketing menu & Rate Compass page - GSS - Ads SDK upgrade v17 Additionally, the user interface was updated to version 3.23: Release Notes - Updated Delivery + Payment Icons - Implemented Language Switch in Burger Menu (Mobile) - Improved mobile outer block spacing and column spacing - Fixed an issue where icon's border was outside the blue boundary when link text is inserted. - Implemented Language Switch in Header (Desktop) - Added Link Picker to Text Editor - Automatic redirect to localization of user's preferred browser language

Installed latest patches. These were installed in the background and did not cause any major downtime to the shops. Release Notes Matkahuolto - Fixed an issue where the extra service for VAK deliveries was not default to the label if the label was fetched on general page of the order. Shipit - Added new texts to the template when a new shipping method is added. - Refactored pick up location selection. Google Shopping product portal (Vilkas) - Added de_DE locale - fixed URLs

We are still investigating the root cause for the inciden. After completing our investigation, we will publish a postmortem report. We appreciate your patience and understanding during this process. Should you have any immediate questions or concerns, please contact our support team. Thank you for your continued support.

Shop are now operational

Shops are getting back up, we are monitoring the situation

Fixes are being applied

Vilkas Now shops have a problem and we are working on it.

This incident has been resolved.

Upgraded Now shops to ePages version 7.94.0. This was installed in the background and it did not cause downtime to the shops. - Fixed DHL shipping tracking link in order details is too long and an error message is generated - Fixed trror on tax calculation - Fixed translation error on the sign in page - Fixed eBay integration issue where product titles not visible in MBO - Fixed an issue where invisible attributes became visible - Fixed an issue where the window for the category selection in the product details was too small Some fixes may not be relevant for your shops/websites.

Everything looks good, sorry for the small disturbance.

Monitoring a bit after the installation

We are installing a security update to our infrastructure and the installation affects multiple services.

Upgraded Now shops to ePages version 7.84.0. This was installed in the background and it did not cause downtime to the shops. Release Notes - PayPal Checkout: Fixed an issue with method "instanceOf" - Fixed an issue where empty master product list priced combined with customer discount caused an error - Chaged order document article number darker colour to be more readable

Release Notes - Fixed price text preview MBO: Illegal division by zero - EBAY: deprecated request header: X-EBAY-C-MARKETPLACE-ID - Fixed an issue with MBO: Google Tag Manager, unable to save settings in marketing page - REST API: improved the customers GET request Now Shops User Interface Updated to version 3.11 Release Notes - Fixed an issue where [mobile] click search icon did not load search result page and search - Added contrast color to the text of all buttons - Added Product Data Sheet Link to Cart

Some Now shops have certificate issues and show error message when accessed.

There were interruptions in the network traffic between 22:34 and 00:30. This was caused by a denial of service attacks that were not done towards our services but still caused interruptions in the network traffic of our services as well. We apologize for the inconvenience caused by the disturbance.

ePages version 7.78.0 was installed on the background to Now shops Release Notes - Fixed an issue where VAT for Northern Ireland is incorrectly calculated - Created Data layer on checkout pages - Fixed translations of "ShippingAndPaymentInformation" Additionally user interface of the Now shops was updated to version 3.7 Release Notes - Fixed an issue where Google Search Console, entries for crossselling products, field image was missing - Fixed an issue where logo disappeared - Enabled cookie-free YouTube embeds with video content elements - Introduced data layer for better GTM handling - Fixed an issue where multilingual shop defaulted to wrong language in Google search - Introduced a new content element "FAQ expander" - Improve responsiveness behaviour of themes over view page

Now Shops upgraded to ePages version 7.70.0 Release Notes - Adjusted discounts in order documents and emails - Fixed an issue where there was missing data in documents when bulk mode was used - Fixed an issue with incorrect conversion of the strike price of the product in the administration - Show filter search on category pages - Fixed an issue with Invoice: Line break was missing between product number and coupon - Removed Duplicate Category Button - Order confirmation emails: Layout adjustments for different sized names or descriptions - Fixed an issue with epagesJ: error when managing indexes

Release Notes - Three line header - Customer specific percentage discounts on products - Edit images of the image gallery

Upgraded Now shops to ePages version 7.64.0 and installed latest patches. This was installed in the background and did not cause any downtime to the shops.

In the enterprise environment there were problems earlier today. The issues have been resolved, so this issue is now closed. More details will be added when we get a more detailed report from our data center.

A problem has been detected and it's currently being investigated.

This incident has been resolved.

Vilkas website is being updated to a new platform.

The issue is with Chrome and Chromium based browsers like Edge. Workaround is to use Firefox browser because with that the lists work normally or use smaller page size with product and order lists that fits on the screen. The issue has been reported to ePages with detailed information and they are investigating it further. As soon as they are able provide a fix for the issue, we will install it to the shops.

With the newest ePages version 7.58.0 there seems to be a problem with the Suite admin lists where you can not scroll down the lists like order or product lists. This is under investigation and will be fixed as soon as possible. Workaround is to use smaller page size and to use the search to access the order and products while the problem persists.

This incident has been resolved.

We are currently investigating this issue.

Some connection issues have been detected on load balancer. This might cause some issues in shops but most likely it is not noticeable in shop use.

Installation was done on the background and there was no downtime with the shops. ePages updated to version 7.56.0 Release Notes - Fixed a bug where description text broke when tab was used in a sorting list - Added info text to the situation where an order is created from the admin and there is no default payment methods The following Vilkas patches were installed at the same time. Klarna Checkout - Onboarding statuses and widget will now be hidden if merchant changes merchant id manually. - Fixed a problem where some of the return form fields were shown greyed out Avarda - Added bubble help for payment statuses - Now the warning that a payment is not activated is hidden if the merchant has activated the payment in Avarda's site and have updated status to the shop. Klarna Payment - Now pricing id is updated to Klarna if merchant has changed version from v2 to v3 and shop type is changed. Pakettikauppa - Added an info text for error "UNABLE_TO_SEND_TRACKING_NUMBER_MAIL"

Upgraded to ePages version 7.55.0. This was installed in the background and did not cause any downtime to the shops. Release Notes - Updated Amazon Authentification - Fixed a bug with PayPal where the customer was redirected back to basket if an error code 10486 (funding failure) was given. Now the merchant is redirected back to PayPal. - Earlier change that allowed order generation in situations where a product ran out of stock while in payment caused native die errors in some situations. Added a check if LineItemPayment is defined Also installed latest patches to Now shops Release Notes Paytrail - Fixed a problem where with certain bulk discounts could cause a rounding mismatch and give an error "Missing or invalid payment total price" Klarna Checkout - Updated to support new Klarna onboarding process

Release Notes * Customer settings were re-designed and divided to four sections * Enhanced the customer settings wizard to use the new customer settings components * Better user experience when returning from Verifone to MyVilkas * Created help texts for filling the VAT ID and improved the error message if filling VAT ID failed * Added a cookie consent banner with a link to the privacy policy page on Vilkas website * Updated the text on login attempt failure. * A block feature added to the backend that blocks users with too many failed login attempts.

Installed User Interface version 2.21 to Now shops. Release Notes - Adapted CSP settings which should help with issues displaying Smartsupp widget - You can not change the background colour of a content element - You can not add a button in text editor - Added separator line as content element - Show "outdated browser-warning" also for Edge in the storefront

Upgrading to ePages version 7.54.0. This should install in the background and not cause any downtime to the shops. Release Notes - Changed admin forgot your password email to be sent from shop email address - Swedish merchants can now export their products to the Swedish amazon marketplace. - Fixed a problem where old orders could not be edited if the merchant has customized a tax matrix and then reset it to the default values. - Improved Dutch street address translation in the order process. - Added a message that urges merchants to switch to new Stripe integration - Fixed a problem where order was not created if product ran out of stock while the customer was in payment. Now the paid order is created ignoring the settings for not selling under stock level. - Fixed a problem where native die error was shown if a shopping cart with a deleted product was opened. Now a warning text is shown in the basket that the product needs to be removed to continue with the order. - Fixed wrong Finnish translation for "Search" in the admin main menu - Fixed logo size in order documents - Updated Dutch translations for PayPal

One database in the cluster was experiencing locking issues which prevented some of the database operations.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

A problem has been detected and it's currently being investigated.

This incident has been resolved.

Restarted processes at load balancer, connections seems to be good now. We will continue monitoring.

We are investigating a network problem in our data center. Further information will come soon.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Problems detected installing newest ePages patch. Native die errors are shown. We are investigating the problem and will fix it as soon as possible.

This incident has been resolved.

Two servers need to be rebooted and this causes some outage in Suite shops.

Now shops upgraded to ePages version 7.46.0. This was installed in the background and did not cause any major downtime to the shops. Release Notes New feature: Minimum order value - It is now possible to set a minimum order value, which is especially important for merchants selling products at a low price point. Amazon.nl added for dutch merchants - Amazon has launched the marketplace in the netherlands. Dutch merchants can now export their products to the dutch amazon marketplace, and don´t need to make do with the german one. Google verification - Fixed a problem with Google site verification where it was not possible to verify it for shops without an own domain. Filter search price range changed to be exact - Price ranges in the filter search used to have a certain fuziness, so that the result would contain products that are slightly outside of the definition. We have removed this fuziness, and made sure that only products appear, that are within the defined range.

Upgraded to ePages version 7.45.0. This was installed in the background and did not cause any downtime to the shops. Release Notes - Fixed a problem where the shop logo would be displayed too large on order document pdfs and encroach on the text. - Fixed a problem where wrong number if orders were displayed on the home page. - One of the themes has a White font on a dark background. This caused attached pdf documents, TaC, Returns policy, etc.. to have a white font on white background. The font color has been changed for pdfs.

Updated to ePages version 7.44.0. This was installed in the background and did not cause any major downtime to the shops. Release Notes - Fixed a problem with the theme Uptown where the registration page had white text on white background. - There are new tutorial videos available: "Payment" in German and English, "Content" and "SEO" in French. - Fixed a problem with order search in the administration where searching with status "Returned" would return all orders. - An info text has been added to the setting of the product image zoom. It was not clear to merchants that the product image zoom needs a minimum image size to work. - Due to changes on eBays side, in some cases there would be no display of payment methods on ebay orders in the shop administration. We implemented a fallback.

Installed latest patches to Vilkas features. Release Notes OP Kassa - Changed the initial order to import only import the last 24 hours. If merchant has used OP kassa long without a shop, now the initial import does not import all the order history. - Fixed a problem where ePages could connect a payment method to an order coming from OP Kassa even though it should not have one. Matkahuolto - Added a check if shipping method is missing before trying to use it. Now a proper error message should appear if you try to print a label to an order that has a delivery method selected that has been removed from the shop. Klarna Checkout - Added v3 onboarding to Suite shops that do not use Klarna Checkout yet. Pakettikauppa - Added a check that dispatch type has been defined before using it. Now if you try to print a label with a shipping order that has no dispatch type, it gives a clear error message.

ePages 7.41.0 patch installed Release notes - Added information about Amazon integration changes where the customer information in amazon orders are being deleted from the shop after 30 days. - Fixed a problem where when the customer was trying to buy more items than there is available, the amount of products in the basket did not change automatically. - Fixed a problem where cross selling tab did not show in Catalan language. - Updated eBay integration shipping methods. Some were outdated and some newer ones were missing.

Installing latest patches. These should install in the background and not cause any major downtime to the shops.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

A problem has been detected and it's currently being investigated.

The problem has been resolved. Merchant back office is working normally again.

A problem has been detected and it's currently being investigated. The error FILE_LOCK_FAILED is shown in the merchant back office.

We detected problems with one of the data base servers. This was most likely connected to the earlier load balancing problems and the server needed a reboot. We are sorry for the inconvenience. The problem lasted from 12.11.2019 11:30 to 12.11.2019 11:55

There was a problem with the load balancing that caused short interruptions on the https traffic. Locating the specific problem took longer than normal but when the problem was identified, fixing it was straight forward. Problem lasted from 11.11.2019 23:55 to 12.11.2019 10:20 We are sorry for the inconvenience.

Updates installed in the background. Release Notes Unifaun - Updated the link inside order to match Unifaun side changes so that there is no extra error messages shown. Procountor - Fixed problems in the XML message where all characters were not excaped properly. Klarna KPM - Fixed problem that happened when shop used proces without VAT and payment methods had additional cost set. Klarna Checkout - Fixed a problem where payment calculation was done again to the order when payment was activated. This caused issues if price lists had been changed between payment and activation. - Fixed a problem where extra error was shown when customer added item to basket in one locale and then changed to another locale and opened basket. - Fixed a problem where Klarna Checkout was shown as not added in the first steps in old shops that already used Klarna Checkout - Added a setting to add country selection before delivery method selection in the KCO form. OP Kassa - Fixed an issue where OP-kassa integration prevented shop deletion. Checkout Finland - Fixed a problem where no error message was shown if Checkout onboarding gave 500 error and failed onboarding. Now error is shown. - Fixed a problem where error was shown to customer when Checkout returned payment return message twice. 2ndChain - Fixed a problem where Pakettikauppa pick up location information was not sent to 2ndChain.

ePages Now release notes - Fixed wrong translation in Finnish new registration email - Fixed a problem where energy labels could show after importing products without source file - The Product API now provides the image dimansions along with the URL in order to prevent "page jumps" during loading - The lowest- and highest-price will be only show in the master product. In the variation product the values are always null. - Fixed positioning of SearchBar in UserLostPassword templates on mobile

The problem has been identified and fixed. All servers are now running normally.

There is a server problem in the hosting environment that causes an outage to the Suite hosting shops. It is currently being investigated and will be fixed as soon as possible.

The problem has been solved. All shops are now working normally.

A problem has been detected and it's currently being investigated.

The webshop system is working again normally.

We are still doing corrective actions fixing the problems with the servers but the problems seem to be mostly over.

We are continuing to investigate this issue.

A problem has been detected and it's currently being investigated.

Updates were installed in the background. Release Notes: Klarna Checkout - Fixed a problem where currency symbol changed based on a language. Shipfunk - Fixed a missing translation in a situation where the customer chose to skip selecting pick up location.

The issue has been resolved. The load balancing works normally again. Sorry for the inconvenience.

Problems detected on load balancing of the servers. This is under investigation.

All the problems caused by the patching now seem to have been successfully fixed. Loads have dropped back to normal.

Today hosting was upgraded to ePages version 7.34.0. One of the patches has caused problems and it is generating extra load to the system. Some of the problems generated by the patch has been fixed but the system is still not working normally.

This incident has been resolved. Our Datacenter provider had a network problem that affected all of their services, including ours

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

A network issue has been detected and it's currently being investigated.

This incident has been resolved.

Upgrading to ePages version 7.33.0. This should install in the background and not cause any downtime to the shops.