Historical record of incidents for Vertex Inc
Report: "Vertex Indirect Tax O Series On-Demand Service Disruption"
Last updateWe have resolved a Vertex On-Demand issue which impacted a small number of customers for 5 minutes from 5:09AM ET to 5:14AM ET. All Vertex On-Demand services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Report: "Emergency Maintenance in Vertex Indirect Tax O Series On-Demand"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Vertex will be performing maintenance on Sunday, June 1 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window. Customers with .na1, .eu1, or .oeu in their URL are not impacted by this maintenance.
Report: "Maintenance in Vertex VAT Compliance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Vertex will be performing maintenance on Friday, May 30 from 22:00 UTC – Saturday, May 31 00:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Report: "Maintenance in Vertex Express Returns"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Vertex will be performing maintenance on Friday, May 30 from 6:00 UTC to 10:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Report: "Maintenance in Vertex Indirect Tax Returns North America On-Demand"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Vertex will be performing maintenance on Friday, May 30 from 01:00 UTC to 06:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Report: "Vertex Indirect Tax O Series On-Demand Service Disruption"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
Report: "Vertex Indirect Tax O Series On-Demand Service Disruption"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
Report: "Maintenance in Vertex Indirect Tax O Series On-Demand"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Vertex will be performing maintenance on Sunday, May 25 from 4:00 UTC to 6:00 UTC. Customers might experience an interruption in service during this maintenance window.
Report: "Maintenance in Vertex Indirect Tax O Series Cloud"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Vertex will be performing maintenance on Sunday, May 25 from 4:00 UTC to 6:00 UTC. Customers might experience an interruption in service during this maintenance window.
Report: "Maintenance in Vertex Cloud Indirect Tax"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Vertex will be performing maintenance on Sunday, May 25 from 4:00 UTC to 6:00 UTC. Customers might experience an interruption in service during this maintenance window.
Report: "Maintenance in Vertex e-Invoicing"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Vertex will be performing maintenance on Saturday, May 24 from 22:00 UTC – Sunday, May 25 00:00 UTC. Vertex e-Invoicing users will be unable to access the system during this time.
Report: "Vertex Cloud Indirect Tax - Portal Performance Incident"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in delays when submitting configuration changes within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Report: "Vertex Cloud Indirect Tax - Portal Performance Incident"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in delays when submitting configuration changes within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Report: "Vertex Indirect Tax O Series On-Demand Service Disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
Report: "Vertex Indirect Tax O Series On-Demand Service Disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our monitoring processes indicate that some customers are experiencing brief issues receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Report: "Vertex Indirect Tax Returns On-Demand Performance Incident"
Last updateThis incident has been resolved.
Our monitoring processes indicate some customers are experiencing issues using email authentication when accessing the Returns on-demand application. However, authentication via mobile application is still functional. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Report: "Vertex Certificate Center and Portal Service Disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Report: "Vertex Cloud Indirect Tax - Portal Service Disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Vertex’s incident response team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
Report: "Vertex Cloud Indirect Tax - Portal Performance Incident"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Cloud environment. This may present in the form of delayed configuration changes when submitted. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Report: "Vertex Cloud Indirect Tax - Calc Performance Incident"
Last updateAll Vertex Cloud services have been fully restored. The team will continue to monitor and examine the root cause. If you have any questions, please submit a ticket via the Vertex Community.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
Report: "Vertex Indirect Tax O Series On-Demand Service Disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
Vertex has identified an issue impacting tax calculation for a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
Report: "Vertex Cloud Indirect Tax - Portal Degradation"
Last updateAll Vertex Cloud services have been fully restored. The team will continue to monitor and examine the root cause. If you have any questions, please submit a ticket via the Vertex Community.
Vertex’s Production Support team has identified a degradation to the Portal application's functionality. A resolution has been identified and is being scheduled for deployment. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
Vertex’s Production Support team has identified a degradation to the Portal application's functionality. A resolution has been identified and is being scheduled for deployment. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
Vertex’s Production Support team has identified a degradation to the Portal application's functionality. A resolution has been identified and is being scheduled for deployment. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
Report: "Vertex Indirect Tax O Series On-Demand Service Disruption"
Last updateWe have resolved the Vertex On-Demand issue. All Vertex On-Demand services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Report: "Vertex Indirect Tax O Series On-Demand Performance Incident"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Our monitoring processes indicate some customers are experiencing calc performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Report: "Vertex Exception Certificate Wizard (ECW) Performance Incident"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Report: "Vertex Indirect Tax Returns On-Demand Functionality Incident"
Last updateWe have resolved the Vertex On-Demand issue. All Vertex On-Demand services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Vertex On-Demand RETURNS environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Report: "Vertex Certificate Center Service Disruption"
Last updateWe have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center Activity Logs functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Report: "Vertex Indirect Tax O Series On-Demand Service Disruption"
Last updateWe have resolved the Vertex On-Demand issue. All Vertex On-Demand services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a potential resolution is being worked on.
Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s incident response team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Report: "Vertex Indirect Tax O Series Cloud - Calc Performance Incident"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Report: "Vertex Indirect Tax O Series On-Demand Performance Incident"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Our monitoring processes indicate some customers are experiencing performance degradations in regards to Tax Journal Extracts. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Report: "Vertex Exception Certificate Wizard (ECW) - Functionality Degradation"
Last updateThis has been resolved for the impacted customers.
Vertex’s production support team has identified a functionality degradation for a small number of ECW customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
Report: "Vertex Indirect Tax O Series On-Demand Service Disruption"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Report: "Vertex Edge Incident"
Last updateThis incident has been resolved.
All systems are functioning as expected.
Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
Report: "Vertex Cloud Indirect Tax - Calc Configuration Performance Incident"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our monitoring processes indicate some customers are experiencing tax calc configuration change performance degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Report: "VAT Compliance (Global Compliance) Performance Incident"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
Report: "Vertex Exception Certificate Wizard (ECW) Service Disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Our monitoring processes indicate that some customers are experiencing an issue with the ECW Portal. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Report: "Vertex Indirect Tax O Series On-Demand Service Disruption"
Last updateWe have resolved the Vertex On-Demand issue. All Vertex On-Demand services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
We are continuing to work on a fix for this issue.
Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community. <a href="https://community.vertexinc.com/">Vertex Community</a>
Report: "Vertex Indirect Tax O Series On-Demand Service Disruption"
Last updateThis incident has been resolved.
ACTION TO CUSTOMERS: In order to regain functionality, On-Demand customers utilizing the *.eu.ondemand.vertexinc.com domain alias have the option to redirect/update any references to it to the new *.eu1.ondemand.vertexinc.com domain alias in their systems. For support with this change, please submit a support ticket via the Vertex Community. Vertex is working to restore the older *.eu.ondemand.vertexinc.com alias, but it will not be available for use for an estimated 24 hours from now.
Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community. <a href="https://community.vertexinc.com/">Vertex Community</a>
Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community. <a href="https://community.vertexinc.com/">Vertex Community</a>
Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Report: "Vertex Indirect Tax O Series On-Demand Service Disruption"
Last updateAll systems are functioning as expected.
A fix has been implemented and we are monitoring the results.
Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Report: "O Series Cloud - Edge Degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
We are continuing to investigate this issue.
Our monitoring processes indicate some customers are experiencing degradation that may be resulting in service interruption with the O Series Cloud Edge service. The Vertex incident response team is actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Report: "Vertex Certificate Center Service Disruption"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex’s Production incident response team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Report: "Vertex Certificate Center Service Disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are continuing to monitor the results.
The issue has been identified and the Incident Response team is working with 3rd party vendors to resolve the issue.
Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex’s Incident Response team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Report: "Vertex Cloud Indirect Tax - Calc Performance Incident"
Last updateThis incident has been resolved. If you have any questions, please submit a support ticket via the Vertex Community.
A fix has been implemented and we are monitoring the results.
Vertex’s Incident Response team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
Report: "Cloud - Vertex Indirect Tax Returns Degradation"
Last updateThis incident has been resolved as of 07-23-2024 at 4:21 PM ET. If you have any questions, please submit a support ticket via the Vertex Community.
We are continuing to apply a known fix for this issue.
We are continuing to apply a known fix for this issue.
We are continuing to apply a known fix for this issue.
Vertex’s Incident Response team has identified an issue with a subset of Cloud Tax Returns customers which may result in a delay in configuration changes and returns generations. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
Report: "Vertex Cloud Indirect Tax - Calc Performance Incident"
Last updateAll Vertex Cloud services have been fully restored. The team will continue to monitor and examine the root cause. If you have any questions, please submit a ticket via the Vertex Community.
Our monitoring processes indicate some customers are experiencing tax calc performance degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Report: "Vertex Cloud Indirect Tax - Calc Service Disruption"
Last updateVertex Cloud tax calculation may have experienced disruptions from 15:35 ET to 15:51 ET. Please contact Vertex support with any questions.
Report: "Vertex Cloud Indirect Tax - Portal Degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Vertex’s incident response team has identified a degradation to the Portal application's functionality. Configuration changes may be delayed during this time. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
Report: "Vertex Cloud - VAT Compliance Reporting Degradation"
Last updateThis incident has been resolved. Customers can attempt to regenerate any failed reports at this time.
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in degraded VVC (VAT Compliance) report generation. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Report: "Vertex Indirect Tax O Series On-Demand Service Disruption"
Last updateWe have resolved the Vertex On-Demand issue. All Vertex On-Demand services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. If you have any questions, please submit a support ticket via the Vertex Community.
Report: "Vertex Indirect Tax O Series On-Demand Service Disruption"
Last updateWe have resolved the Vertex On-Demand issue. All Vertex On-Demand services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community. <a href="https://community.vertexinc.com/">Vertex Community</a>
Report: "Vertex Indirect Tax O Series On-Demand Feature Degradation"
Last updateThis incident has been resolved.
VOD Production Support and Engineering have identified the issue and is in-progress implementing a solution
VOD Production Support and Engineering are investigating a business blocking feature degradation resulting in the VOD Returns extract failing for a limited number of customers.
Report: "Vertex Cloud Indirect Tax - Performance Incident"
Last updateThis incident has been resolved. If you have any questions, please submit a support ticket via the Vertex Community.
Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers. If you have any questions, please submit a support ticket via the Vertex Community.
Report: "Vertex Cloud - Taxlink Degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the system.
We are continuing to investigate this issue.
Our monitoring processes indicate that some customers are experiencing an issue using the Taxlink Connector service.. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Report: "Vertex Accelerator for Oracle Cloud ERP"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Vertex Certificate Center Service Degradation"
Last updateThis incident has been resolved. If you have any questions, please submit a ticket via the Vertex Community.
A fix has been implemented to allow for the processing of backlogged sync jobs which is in progress now. New sync jobs are processing as expected. If you experience issues with newly generated jobs or do not see previously submitted jobs as completed, please submit a ticket via the Vertex Community.
The issue has been identified and a fix is being implemented. If you have any questions, please submit a ticket via the Vertex Community.
We are continuing to investigate the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Report: "Vertex Indirect Tax O Series On-Demand Service Disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Report: "Vertex Indirect Tax O Series On-Demand Service Disruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented. Only impacting EU customers EU.ondemand.Vertexinc.com
Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Report: "VOD Q Series Payroll - Degradation"
Last updateWe experieced an issue at 14:07 UTC that was resolved at 14:28 UTC. During this time you may have seen service degradation.
Report: "Vertex Cloud Indirect Tax - Portal Performance Incident"
Last updateAll Vertex Cloud services have been fully restored. The team will continue to monitor and examine the root cause. If you have any questions, please submit a ticket via the Vertex Community.
Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers. If you have any questions, please submit a support ticket via the Vertex Community.
Report: "Vertex Indirect Tax O Series On-Demand Service Disruption"
Last updateWe have resolved the Vertex On-Demand issue. All Vertex On-Demand services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers. If you have any questions, please submit a support ticket via the Vertex Community.
Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers. If you have any questions, please submit a support ticket via the Vertex Community.
Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers. If you have any questions, please submit a support ticket via the Vertex Community.
Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers. If you have any questions, please submit a support ticket via the Vertex Community.
Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Report: "Vertex Indirect Tax O Series On-Demand Service Disruption"
Last updateWe have resolved the Vertex On-Demand issue. All Vertex On-Demand services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.