Veracode

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Historical record of incidents for Veracode

Report: "Scheduled Maintenance"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The Veracode Platform will be temporarily unavailable from 8:00 am Eastern until 12:00 pm Eastern on Saturday May 31st, 2025 for system maintenance. During this time, customers will not be able to submit new scans for any product. Please note that running scans will not be impacted. If you have any questions or concerns, please contact Veracode Support at support@veracode.com.

Report: "Degraded Platform Performance"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

Work performed overnight has improved performance in the Platform. Some reports are delayed as the Platform continues to catch up. Scan results will not be delayed. Veracode Engineering continues to monitor performance of the Platform.

investigating

We are continuing to investigate this issue with delayed scan results.

investigating

We are continuing to investigate this issue with delayed scan results.

investigating

We are continuing to investigate this issue with delayed scan results.

investigating

We are continuing to investigate this issue with delayed scan results.

investigating

We are continuing to investigate this issue with delayed scan results.

investigating

We are continuing to investigate this issue with delayed scan results.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating this issue.

Report: "Veracode Platform Down in US region"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and platform services are available. We continue to monitor for any further disruptions.

identified

The issue has been identified as an infrastructure availability issue. Engineering and Operations are engaged in resolving the issue. An update will be provided at 9:30am EDT.

investigating

We are currently investigating this issue.

Report: "Veracode Docs Unavailable"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

Veracode Docs is still unavailable. We are working with partners on a remediation.

identified

The issue has been identified and a fix is being implemented.

Report: "Policy Evaluation Degradation"

Last update
resolved

The investigation revealed that this is a not a recent degradation, but a problem caused by previously known issues in policy evaluation. Veracode will continue to provide fixes for policy evaluation delays in the normal course of sustaining engineering. Customers that believe that they are seeing policy evaluation issues should contact Veracode Support. This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue. Next update when there is significant progress on determining the root cause, or at 1:30PM EDT.

investigating

Policy evaluation is degraded in US Commercial resulting in some customer policy compliance status updates being delayed. The root cause is being investigated. An update will be provided at 12:30PM EDT

investigating

Investigating the issue.

Report: "Application Service Degraded Performance in API and UI"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating this issue.

Report: "Veracode Fix is experiencing issues in the US region"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue. Next update in 30 minutes.

investigating

We are continuing to investigate this issue. Next update in 30 minutes.

investigating

We are continuing to investigate this issue. Next update in 30 minutes.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating this issue.

Report: "SCA Agent Based Scanning unavailable on Windows hosts."

Last update
resolved

This incident has been resolved.

monitoring

Windows Hosts using Agent based SCA scanning WITH Defender enabled would have been impacted. A fix has been implemented and Veracode is monitoring.

identified

The issue has been identified and a fix is being implemented.

Report: "Slow navigation of static scans in the Veracode Platform"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

Report: "Veracode Fix Unavailable"

Last update
resolved

On January 30, 2025 from approximately 9:45am to 10:00 am EST Veracode Fix was unavailable in the U.S. due to unexpected service disruption during a infrastructure update.

Report: "Veracode Fix Unavailable"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue. Fix is now in a degraded state.

investigating

We are currently investigating this issue.

Report: "Static Application Scans taking longer than normal to complete"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

Report: "Degraded static scan performance"

Last update
resolved

Static scans experienced higher than normal wait times for completion.

Report: "Degraded static scan performance"

Last update
resolved

This incident has been resolved.

monitoring

All systems have been restored and the scan backlog is processing.

identified

We have started to process scans again, it will take time for the backlog to clear.

investigating

We have shut down processing of scans to address the issue.

investigating

Issue continues to be investigated. Scans still processing slower than expected

investigating

Issue continues to be investigated. Scans still processing slower than expected

investigating

Issue continues to be investigated. Scans still processing slower than expected.

investigating

Investigation is continuing, static scans continue to process slowly.

investigating

We are currently investigating this issue.

Report: "Degraded static scan performance"

Last update
resolved

This incident is resolved. If you have any other questions or concerns, please contact Veracode Support at support@veracode.com

monitoring

Veracode Engineering has successfully implemented a fix, and we are currently monitoring the results.

investigating

Veracode Engineering continues to investigate the issue. The next update will be available by 6:15 PM EST

investigating

Static application scanning taking longer than normal.

Report: "Degraded static scan performance"

Last update
resolved

From 5am - 7am EST some customers may have experienced delayed or degraded static application scans.

Report: "The application list failing to load for customers in our US commercial region"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Engineering is continuing to investigate the issue. Next update will be at 4:30 am EST

investigating

We are currently investigating this issue.

identified

Veracode Engineering has identified the issue and is working to implement a fix. The next update will be available by 3:30 a.m. EST.

Report: "Intermittent Upload Issues for new Static Scans"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We are continuing to work on a fix for this issue. An update will be provided at 7:15PM EDT

identified

We are continuing to work on a fix for this issue. An update will be provided at 6:30 PM EDT

identified

The issue has been identified and a fix is being implemented. An update will be provided at 6:00 PM EDT

investigating

We are currently investigating this issue. An update for this issue will be shared at 5:30PM EDT.

Report: "Intermittent Upload Issues for new Static Scans"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we will continue to monitor the issue.

investigating

Veracode Engineering is actively investigating an issue that is intermittently impacting the ability to upload new files for a new static scan. If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 1:30pm EST.

Report: "Elevated errors from Findings Service"

Last update
resolved

The error rate has recovered and services are healthy. Additional monitoring will continue in the background.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We have identified a potential cause an are working on a resolution. Next update 2:00 EDT

investigating

We are continuing to investigate this issue. We will update will update again by 1:30 EDT.

investigating

We are continuing to investigate this issue. We will update will update again by 1:00 EDT.

investigating

We are currently investigating an issues with elevated error rates coming from Findings Service.

Report: "Service Interruption to Platform"

Last update
resolved

This incident is resolved. If you have any other questions or concerns, please contact Veracode Support at support@veracode.com

monitoring

Veracode Engineering has successfully implemented a fix, and we are currently monitoring the results.

investigating

Veracode Engineering is actively investigating an issue that is impacting the ability to log into and navigate the platform, as well as utilizing various APIs. If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 9:15am EST.

Report: "Static Scan Performance Degradation"

Last update
resolved

This incident is resolved. If you have any other questions or concerns, please contact Veracode Support at support@veracode.com

monitoring

Veracode Engineering identified additional fallout from the incident this morning where scans were not completed. We are in the process of resolving the scans and closely monitoring the results. For customers that were impacted by the incident, there is no action required from your end as Engineering is resolving the impacted scans. If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 10:00am EST.

Report: "Static Scan Performance Degradation"

Last update
resolved

This incident is resolved. If you have any other questions or concerns, please contact Veracode Support at support@veracode.com

monitoring

Veracode Engineering has successfully implemented a fix, queues are starting to drain and we are currently monitoring the results.

investigating

Veracode Engineering is actively investigating an issue that is impacting Static Scans. Customers might see a delay with their Static Scan completion times. If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 5:00am EST.

Report: "Static Scan Performance Degradation"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Veracode Engineering continues to investigate the issue. The next update will be available by 9:00pm EST

investigating

Veracode Engineering is actively investigating an issue that is impacting Static Scans. Customers are able to kick off static scans, however, would experience a delay viewing their Static Scan results. If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 8:00pm EST.

Report: "Degraded Platform and UI Performance"

Last update
resolved

This incident is resolved. If you have any other questions or concerns, please contact Veracode Support at support@veracode.com

investigating

Veracode Engineering is actively investigating an issue that is causing a degraded performance to a subset of users when navigating the Platform UI or making various API calls. If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 6:00pm EST.

Report: "Dynamic Scan Impact to Viewing Scan Results"

Last update
resolved

This incident is resolved. If you have any other questions or concerns, please contact Veracode Support at support@veracode.com

identified

Veracode Engineering continues to implement the fix to resolve the issue.

identified

Veracode Engineering continues to implement the fix to resolve the issue. The next update will be available by 6:30pm EST.

identified

Veracode Engineering has identified an issue impacting a subset of Dynamic Scans where customers are unable to view results and configure scans. Please be advised that any new scans submitted after 1:25pm EST are not impacted by this incident. There is no action required by customers to resolve this issue as Veracode Engineering are taking necessary steps to resolve the issue. If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 5:00pm EST.

Report: "Dynamic Analysis Scan Results"

Last update
resolved

The incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

Veracode Engineering is actively investigating an issue that is impacting the ability to view some Dynamic Analysis scan results. Please note this does not impact the ability to kick off scans. If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 6:15pm EST.

Report: "Static Scans failing for non-compiled languages"

Last update
resolved

The incident is resolved and the platform is stable.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The fix is still in progress. Based on discoveries made during the fix, the incident title has been updated to reflect that the issue impacts any non-compiled language. For example: JavaScript, Python, PHP, etc.

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue.

investigating

Veracode Engineering is actively investigating an issue that is impacting Java Script prescan results. If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 7:00 AM EST.

Report: "Delayed scan results, errors in platform UI"

Last update
resolved

This incident is resolved. If you have any other questions or concerns, please contact Veracode Support at support@veracode.com

monitoring

A fix has been implemented and we are monitoring the results.

identified

Veracode Engineering continues to implement the fix. The next update will be available by 6:00pm EST.

identified

The issue has been identified and a fix is being implemented.

investigating

Veracode Engineering is actively investigating an issue that is impacting scan results and various UI actions such as creating an application If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 4:00 PM EST.

Report: "Service Disruption to IDE and Pipeline Scanner"

Last update
resolved

This incident is resolved. If you have any other questions or concerns, please contact Veracode Support at support@veracode.com

investigating

Veracode Engineering is actively investigating an issue that is impacting the ability to submit scans for IDE and Pipeline scanner. If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 5:00pm EST.

Report: "Veracode Platform Intermittent failure"

Last update
resolved

AWS systems have recovered. All systems operational.

monitoring

A fix has been implemented and we are monitoring the results.

identified

Due to an ongoing AWS outage, the Veracode Platform is experiencing disruptions which are resulting in the application not being available. We are currently working with AWS on resolving the outage.

identified

The implemented fix has improved status, however the intermittent failures have recurred.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified and a fix is being implemented.

investigating

Veracode engineering is investigating intermittent platform failures.

Report: "Intermittent Pipeline Scanner Failures"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

The issue has been identified, a fix is has been implemented, and we will continue to monitor.

investigating

Veracode engineers are investigating an intermittent failure occurring during pipeline scanning. PIPELINE-SCAN ERROR: The scan failed to complete: there are no results to analyze. Temporary Work Around: The failure occurrence appears to be sporadic, however rerunning the scan should result in a complete scan.

Report: "Unable to access some platform pages and XML API"

Last update
resolved

At 16:00 EDT there was a brief incident that impacted a subset of pages on the Veracode Platform UI and the .do XML APIs. The issue was resolved in approximately 7 minutes. All systems are operating normally at this time.

Report: "Security Labs Availability"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We are continuing to work on a fix for this issue.

identified

Veracode Engineering is actively investigating an issue that is impacting the availability of Security Labs. If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 06:00 EST.

Report: "Degraded performance of Application Service"

Last update
resolved

This incident is resolved. If you have any other questions or concerns, please contact Veracode Support at support@veracode.com

investigating

We are currently investigating this issue.

Report: "Platform availability"

Last update
resolved

This incident is resolved. During the incident, customers would have experienced service disruptions to submitting Dynamic, Static, Pipeline, or SCA scans as well as logging into the Platform UI. If you have any other questions or concerns, please contact Veracode Support at support@veracode.com

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Veracode Engineering continues to investigate the issue that is impacting submitting Static, Dynamic, and SCA scans or accessing the Platform UI. The next update will be available by 11:30pm EST

investigating

We are currently investigating this issue.

Report: "Issues logging into Platform UI"

Last update
resolved

This incident is resolved. If you have any other questions or concerns, please contact Veracode Support at support@veracode.com

identified

Veracode Engineering has identified an issue that is impacting some users from logging into the platform. If you encounter this issue, as a work around, customers can clear their browser cookies and cache to resolve the issue. If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 9:00am EST.

Report: "Service Production Outage"

Last update
resolved

This incident is resolved. If you have any other questions or concerns, please contact Veracode Support at support@veracode.com

monitoring

Our 3rd Party Vendor continues to recover their services. We have started to see our services recover as well and work through our backlog of scans. The next update will be available by 5:30pm EST.

identified

Veracode Engineering continues to work with our 3rd Party Vendor to resolve the issue. The next update will be available by 5:00pm EST.

investigating

Veracode Engineering is actively investigating an issue that is impacting several Veracode core products due to a 3rd Party Vendor outage. Customers would see an impact when attempting to submit a Static, Greenlight, or Pipeline scan. Customers utilizing ISM for their Dynamic Scans would also be impacted as scans would not start. Please note this is not impacting currently running scans. Any scans that have been submitted will not require resubmission. If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 4:15pm EST.

Report: "Issues Logging into Platform UI"

Last update
resolved

This incident is resolved. During the incident, customers would have experienced issues logging into the UI, utilizing various APIs, and various failures to their scans. If you have any other questions or concerns, please contact Veracode Support at support@veracode.com

monitoring

Veracode Engineering has successfully implemented a fix, and we are currently monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue. In addition to users unable to log into the platform, several APIs are being impacted.

investigating

Veracode Engineering is actively investigating an issue that is impacting logging into the platform UI. If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 11:00am EST.

Report: "IDE Scans may return fewer results than expected"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The IDE Scan team has discovered an issue that may cause fewer than expected results to be returned for IDE scans. They have identified the cause and are working on a fix. Next update in one hour.

Report: "Static Pipeline Scan outage"

Last update
resolved

This incident is resolved. If you have any other questions or concerns, please contact Veracode Support at support@veracode.com

monitoring

Veracode Engineering has successfully implemented a fix, and we are currently monitoring the results.

identified

Veracode Engineering continues to implement the fix for 4:15pm. The next update will be available by 4:15pm EST.

identified

Veracode Engineering has identified an issue that is impacting Static Pipeline scans from completing. Customers who encounter this error would receive a 400 error response. If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 3:15pm EST.

Report: "Security Labs Partial Outage"

Last update
resolved

This incident is resolved. If you have any other questions or concerns, please contact Veracode Support at support@veracode.com

monitoring

A fix has been implemented and we are monitoring the results.

identified

Veracode Engineering has identified an issue that is impacting a customer's ability to start or resume a lab. Please note you can still login and administrate teams, users, and roles. If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 3:30pm EST.

Report: "Dynamic Analysis Outage"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Veracode is aware of an issue accessing Dynamic Analysis and is currently investigating. We will update shortly.

Report: "Platform Performance Degradation"

Last update
resolved

This incident is resolved. If you have any other questions or concerns, please contact Veracode Support at support@veracode.com

monitoring

Veracode Engineering has successfully implemented a fix, and we are currently monitoring the results.

investigating

Veracode Engineering is actively investigating an issue that is impacting Platform Performance Degradation. This also can impact API response times. If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 12:00pm EST.

Report: "Results Processing Delay"

Last update
resolved

This incident has been resolved.

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified and a fix is being implemented.

investigating

Veracode engineering is investigating an issue which is resulting in a delay in the results processing.

Report: "Results Processing Delays"

Last update
resolved

This incident has been resolved.

monitoring

The fix is working as intended and we are clearing the backlog of delayed scans. New scans submitted at this time will have no delay.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The team is generating a fix for the identified root cause.

identified

The team is continuing work on a resolution for the scan results delay. We will provide an update in 1 hour.

identified

The team has identified the issue and is working towards a resolution. We will provide an update in 1 hour.

investigating

Veracode engineering is investigating an issue which is resulting in a delay in the results processing.

Report: "Security Labs availability"

Last update
resolved

This incident has been resolved.

monitoring

We are no longer seeing the intermittent availability issues in Security Labs. Veracode Engineering will continue to monitor.

investigating

Veracode Engineering is actively investigating an issue that is impacting the availability of Security Labs. If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 06:00 EST.

Report: "Security Labs Partial Outage"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Veracode Engineering is actively investigating an issue that is impacting the ability to launch a lab within Security Labs. Please note this does not impact the ability for a customers to complete administrative functions around reporting or managing users. If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 12:15pm EST.

Report: "Platform Service Degradation"

Last update
resolved

This incident is resolved. If you have any other questions or concerns, please contact Veracode Support at support@veracode.com

monitoring

We have recovered and are currently monitoring the results.

investigating

Veracode Engineering continues to investigate the issue. The next update will be available by 8:00am EST

investigating

Veracode Engineering is actively investigating an issue that is impacting the Platform UI. Customers might be experience intermittent 5xx errors. If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 7:30am EST.

Report: "Degraded Performance"

Last update
resolved

This incident is resolved. If you have any other questions or concerns, please contact Veracode Support at support@veracode.com

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Veracode Engineering continues to investigate the issue. The next update will be available by 12:00pm EST

investigating

Veracode Engineering continues to investigate the issue. The next update will be available by 11:00am EST

investigating

Veracode Engineering continues to investigate the issue. The next update will be available by 10:00 EST

investigating

We are continuing to investigate this issue.

investigating

Veracode Engineering is actively investigating an issue that is impacting UI and static scan performance. If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 09:30 EST.

Report: "Platform UI Errors"

Last update
resolved

This incident is resolved. If you have any other questions or concerns, please contact Veracode Support at support@veracode.com

monitoring

Veracode Engineering has successfully implemented a fix, and we are currently monitoring the results.

investigating

Update: customers might also encounter errors when attempting to submit a static scan through the UI

investigating

Veracode Engineering is actively investigating an issue where users are encountering sporadic error messages when navigating the Platform UI. If you have any further questions or concerns, please open a ticket with Veracode Support at support@veracode.com. Thank you for your patience as we actively work to resolve this issue. The next update will be available by 5:00pm EST.