Is Vee24 Down Right Now? Check if there is a current outage ongoing.

Following updates from Microsoft a few hours ago we have been monitoring our services and believe that they should be working normally now. We will post more information about the outage when we can. If any users have any problems with either the Agent app or customer LiveHelp, please contact support@vee24.com.

Microsoft has implemented some networking configuration changes and performed some failovers to alleviate the server issues. We are currently monitoring to see if this has improved reliability of our service.

We are continuing to investigate this issue.

We believe the current issues we are experiencing with the Agent App and LiveHelp are part of wider issues affecting Azure services. We are continuing to monitor this and investigate any mitigation measures we can implement,

We are currently experiencing some server-related issues affecting both our Agent app and the LiveHelp service. We are currently investigating.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating this issue.

At 09:30 UTC, a routine routing configuration management process did not complete as expected. This led to a problem with routing some of our engagements to their correct endpoints, and also availability checks coming back as false when this was not the case. Due to a data-caching layer we implement, this did not manifest itself to our client base until around 10:00 UTC. As the issue became visible to clients, we started to work on a rollback process within our database back-end. We were able to verify the successful rollback on the failed routing configuration process and the resuming of normal system operation at 10:40 UTC. We've investigated the root cause in our routing configuration management process and will apply remedial measures to prevent future occurrences.

After testing we now consider this issue to be resolved. We will post more information about the cause of the outage soon.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are looking into an issue with agent availability and call display in Monitoring.

At 06:11 UTC on Tuesday, 16th of July 2019, one of our web servers started to exhibit problems processing incoming requests. This server is part of a two-node load-balanced set. The other node continued to work as expected. This led to a problem with around 50% of all engagements connecting correctly. This would have manifested itself as icons in VeeStudio showing as red and communication with customers not working. The issue was identified at 07:50 UTC and, after applying the appropriate fix, the issue was fully resolved by 07:53 UTC. At this point, 100% of all engagements were connecting correctly again. The issue was caused due to a bug in the version of the Microsoft SignalR library we are using \(2.2.2\) – more details of this bug can be viewed here : [https://github.com/SignalR/SignalR/issues/4036](https://github.com/SignalR/SignalR/issues/4036) As a result of this incident, Vee24 will undertake an internal assessment of the impact of upgrading to version 2.2.3 of the SignalR library.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified some additional issues which are affecting the website, preventing the site from loading. Investigation is ongoing.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Some agents are reporting issues taking calls from customers. We are currently investigating.

Monitoring has concluded and the incident is now confirmed as resolved.

A fix has been implemented. We are continuing to monitor system stability to confirm final resolution.

We are continuing to investigate this issue.

We are currently investigating this issue.

The 11.0.0 update to our US environment has been re-scheduled to next week. We will post confirmation of the new date and time soon.

We can confirm that the new dates for this update will be 28th September for the UK and EU regions, and 5th October for the US region.

Due to some issues found during testing we have postponed the US and EU updates of our services to version 11.7.2. We will post new maintenance alerts once the new dates have been confirmed. Regards, Vee24 Support Team

This incident has been resolved.

The 11.8.1 updates planned for tomorrow (22nd Novemer) have been postponed. We will post a new schedule soon.

We believe this incident to be resolved. If you experience an further issues, please contact Vee24 technical support by logging a ticket at support.vee24.com or email support@vee24.com.

Microsoft has updated with a rollback notice on the change that was causing the issue and we are currently monitoring. https://status.azure.com/en-gb/status/history/

LiveHelp users may be currently experiencing drops in service at this time. This may result in drops in connection during engagements. This is related to some issues with Microsoft's server and network infrastructure - https://status.azure.com/en-gb/status

We have not observed any additional issues related to the original problem with our hosting service.

The issue with our hosting service has been mitigated from about 10.30 UK time. Clients should not be having any issues, although we are continuing to monitor.

Update: this service performance issue may also be affecting US clients.

Hello. One of our hosting services (Azure) is currently experiencing service issues within Europe. This will potentially be affecting our UK users; customers may experience difficulty using LiveHelp and starting engagements. As of now US clients should not be affected. We are monitoring the situation and will share more information when we have it.