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We are continuing to investigate this issue.

We have identified an issue with custom Trust domains caused by 3rd party issue. The service is currently experiencing errors and can not be accessed. Our team is actively working with the 3rd party to resolve the issue, and we will provide an update as soon as possible.

We have identified an issue with deactivating individual test items, affecting all customers. Our team is investigating the root cause and will provide an update as soon as possible.

This incident has been resolved, and the Gusto HR integration should be functioning as expected.

A fix has been deployed, and we are monitoring the issue.

We have identified an issue affecting customers using the Gusto HR integration. A fix has been implemented and is currently being deployed. We will continue to monitor the status and provide updates as they become available.

This incident has been resolved, and the Gusto HR integration should be functioning as expected.

A fix has been deployed, and we are monitoring the issue.

We have identified an issue affecting customers using the Gusto HR integration. A fix has been implemented and is currently being deployed.We will continue to monitor the status and provide updates as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the issue affecting custom Trust domains has returned, caused by a third party issue. Trust pages with a custom domain are currently experiencing errors and can not be accessed. Our team is actively working with the 3rd party to resolve the issue, and we will provide an update as soon as possible.

This incident has been resolved, and custom trust domains are now functioning as expected.

We have identified an issue with custom Trust domains caused by 3rd party issue. The service is currently experiencing errors and can not be accessed. Our team is actively working with the 3rd party to resolve the issue, and we will provide an update as soon as possible.

This issue has been resolved.

There has been an issue identified that results in items being unable to be deactivated from computer related tests. The team is working on a fix and will share updates as they become available.

This issue has been resolved.

The issue has been identified, and our Engineering team is working on a fix.

We have identified an issue where the 'Chat with us' button in app to contact Support does not work. In the meantime as a workaround, you can reach out Support team by emailing us at support@vanta.com. Our team is investigating the root cause and will provide an update as soon as possible.

This incident has been resolved.

A fix has been implemented by the Linear team, and they are monitoring to ensure stability. We will continue to monitor on our end as well and provide updates as they become available.

We have identified an issue affecting customers using the Linear integration for Task tracking. The Linear team has reported an incident that is, in turn, impacting the functionality of the Vanta integration. Their status page can be found here: https://linearstatus.com/ We will continue to monitor Linear's status and provide updates as they become available.

We've deployed the fix and verified that ownership status is being reported correctly.

We've identified an issue with the display of owner active status across Vanta. We've identified the root cause and we're deploying a fix.

This incident has been resolved.

We have identified an issue impacting some customers using the Azure integration for Vulnerability scanning that has caused the Vulnerability scanning is enabled (Azure) test to unexpectedly flip to a status of 'Needs remediation.' Our team is investigating the root cause and will provide an update as soon as possible.

This issue has been resolved, users should now be able to deactivate vulnerability records on the associated tests.

We are continuing to investigate this issue.

There has been an issue identified that is resulting in an error when attempting to deactivate vulnerabilities from the associated tests. The team is working on a fix and will share updates as they become available.

This issue should now be resolved.

Our team has identified the root cause and is working on a fix.

We have identified an issue with PDF-rendering in the app impacting some customers. An error is received when attempting to load PDF files in the Trust Center, Policies page, and Vendors page. Our team is investigating the root cause and will provide an update as soon as possible.

This has been resolved, and chat should be functioning as expected.

Our third-party Vendor has confirmed additional impact to incoming messages via chat - at this time, both the sending and receiving of messages via chat are experiencing delays. We'll continue to share updates here as we have them to provide.

We have identified an issue where there are delays sending outgoing messages via chat due to an ongoing issue with a third-party vendor and will be temporarily disabling chat. Please contact support@vanta.com by email so we may best assist. Our team will provide an update as soon as possible.

This incident has now been resolved.

We have identified an issue that is causing an error when attempting to assign an inventory owner or scope resources for Vulnerability integrations affecting all customers using a Vulnerability integration with Vanta. Our team is investigating the root cause and will provide an update as soon as possible.

Our Engineering team has implemented a fix and this issue is now resolved. Please don't hesitate to reach out to our Support team if you continue to encounter any issues with the Identity provider linked to Vanta test.

Vanta engineers have identified the issue and are working to implement a fix. We'll continue to provide updates as they become available.

We have identified an issue where the Identity provider linked to Vanta test is in a "Needs attention" state with an Error fetching data due to duplicated records of users being pulled in from a connected Identity provider integration. This also may impact users being out of sync with the Identity provider due to the error fetching data. This is affecting a subset of customers using an Identity Provider integration. Our team is investigating the root cause and will provide an update as soon as possible.

This incident has been resolved, and Azure fetches and connections should be functioning as expected.

Our team has identified the issue and is working on a fix. Note that newly created Azure connections should no longer be impacted.

We are experiencing an issue where fetches from Azure and new Azure connections created since Friday February 21 are not behaving as expected, leading to delays in fetching fresh data. We are actively working to resolve the issue. Our team is investigating the root cause and will provide an update as soon as possible.

We have confirmed that the issue has been resolved based on our monitoring. Access to create OAuth access tokens for the REST API is now fully operational.

We have identified an issue where customers outside of North America are unable to create OAuth access tokens for the REST API, affecting customers in the EU and AUS regions. Our team has identified the root cause, a fix has been applied and we are currently monitoring the situation to ensure stability. We will provide further updates as needed.

Our AI provider has detected and resolved the issue, and Vanta AI features are now executing successfully.

We have identified an issue where AI features are impacted due to failing API calls to AI providers. This affects any customers using Vanta AI features. Our team is investigating the root cause and will provide an update as soon as possible.

This incident has been resolved, and the Documents page should be functioning as expected.

We have identified an issue where customers are unable to click into Documents on Documents page affecting all customers. Our team is investigating the root cause and will provide an update as soon as possible. As a temporary workaround, please search for the document on https://app.vanta.com/tests which will allow you to access the document.

This incident has been resolved, and creating Jira tickets should be functioning as expected.

We have identified an issue where Jira tickets cannot be created affecting customers using the Jira integration. Our team has been identified the issue and we are implementing a fix.

This issue has been resolved. The correct status of the tests should reflect once the test is refreshed. If you see that the test hasn't been updated recently, you also have the option to initiate a manual refresh.

Policy approval tests are currently returning incorrect results for policies whose approvals were imported from external sources. We are working on a fix and will post updates here as soon as they become available.

This incident has been resolved, and the being able to view the integrations and accounts on the Access Page should be functioning as expected.

We have identified an issue where our customers are unable to view their connected integrations and accounts in the Access Page.

This is resolved, if you continue to run into issues integrating Entra (Office 365) please reach out to support@vanta.com so we may better assist.

We have identified an issue where customers are unable to link Entra (Office 365) affecting customers who do not currently have the Entra (Office 365) integration connected. Our team is investigating the root cause and will provide an update as soon as possible.

This incident has been resolved, and the Access Accounts Page should be functioning as expected.

An issue was discovered that is causing the Access Account Page in Vanta to not load for customers. The team is looking into a fix now and will post updates here on the progress.

On Tuesday, we introduced a change that made it possible for users to see erroneous information in test names, descriptions, and remediation instructions. This erroneous information may also have been reflected in tasks and notifications sent from the Vanta platform. On Wednesday, we implemented a fix for this issue and the issue should now be resolved.

Our Engineering team has implemented a fix for this issue and this should now be resolved. The team has also invalidated the test history for the duration of the incident for customers impacted.

Our Engineering team has identified the issue and is working on implementing a fix.

We have identified an issue with Jira data refreshes that has caused the 'Records of security issues being tracked (Jira)' test to show as 'Needs attention' which is impacting all customers using the Jira integration for task tracking. Our team is investigating the root cause and will provide an update as soon as possible."

This incident has been resolved.

We have identified an issue with our Paylocity integration where fetch requests are failing resulting in no data being returned, affecting all Paylocity integration users. Our team is investigating the root cause and will provide an update as soon as possible.

This incident has been resolved and the vulnerability test history has been invalidated for the time of impact for affected customers.

We have identified the issue and implemented a fix, refreshing Azure vulnerability data should now be returning accurate vulnerability information. Our team will be working to invalidate the vulnerability test history for the time of impact for affected customers.

We have identified an issue impacting customers using Azure as a vulnerability scanner where refreshing Azure vulnerability data returned no results which caused invalid test results during that period. This also impacted any open remediation timelines for Azure vulnerabilities. Our team is investigating the root cause and will provide an update as soon as possible.

This incident has been resolved, and the Rippling integration should be functioning as expected. If your Rippling integration is unlinked or experiencing issues, please attempt to re-link it. If issues persist, please reach out to support@vanta.com so we may better assist.

We're getting close to remediating this incident, and will share updates as we have them to provide.

We're continuing to work with Rippling to resolve this issue.

We have identified an issue where Rippling integration fetches are currently unavailable due to a vendor outage affecting all customers using Vanta's Rippling integration. Our team is investigating the root cause and will provide an update as soon as possible.

This incident has been resolved.

We have worked with Justworks to restore these termination dates. This may trigger offboarding alerts for some customers. Admins are recommended to go into Vanta to confirm offboarding completion for these impacted employees.

We are impacted by a data error from our Justworks integration, starting as early as October 2, 2024 for some customers where Justworks no longer reported the termination date in their API response. Instead, personnel who were offboarded during this time would show as Inactive in Vanta. This status does not trigger offboarding tasks in Vanta.

This incident is being marked as resolved with the prior update regarding the changes to the Justworks API.

We have identified the issue, Justworks recently made a change to intentionally exclude non-US based personnel from their API. They are internally discussing reintroducing non-US based personnel to the API, however, there is no timeline provided on if or when they will be reintroduced. Within Vanta, we integrate with Justworks to understand personnel lifecycles. Due to non-US based personnel being previously available via Justworks’ API, HR data was linked to personnel in Vanta. When they were then subsequently missing, or present with partial records in the case of personnel who moved abroad during their employment, Vanta interpreted this to mean their employment had ended. This caused these records to show as ‘Inactive’ on the People page. If you have non-US based personnel and are impacted by this issue, please reach out to support@vanta.com and provide a list of emails associated with their records in Justworks and we'll be on standby to assist with next steps.

We are experiencing some issues with the Justworks Integration, and the engineering team is actively looking into it. Personnel who are linked to Justworks may temporarily be unable to log in. We will post updates as soon as they're available.

This incident has been resolved, and Vanta AI features should be functioning as expected.

Our vendor has largely recovered. Vanta engineers are actively monitoring the situation to ensure stability and will continue monitoring until the issue is fully resolved.

We have identified an issue Vanta AI features are currently unavailable due to a vendor outage affecting all customers using Vanta AI features.

Vanta has been working a fix, and fetches should start succeeding over the weekend. If your OpenAI integration became unlinked, you will need to click "Reconnect" and input an Admin API key and an Organization ID.

We have identified an issue with the OpenAI integration due to an update to their API that is causing the integration to become unlinked. Reconnection of the integration will not be possible until this issue is fixed. This is impacting all Vanta customers who utilize the OpenAI integration. Our team has identified the issue and is working to resolve this as quickly as possible. We appreciate your patience while the team works on a resolution.

This incident has been resolved, and Trust Center should be functioning as expected.

We have identified an issue where Trust Center customers may see intermittent errors while loading related configuration pages in the Vanta app. Our team is investigating the root cause and will provide an update as soon as possible.

The issue with the Snowflake integration has been resolved.

Customers may be unable to make new Snowflake connections. Snowflake data may not refresh for existing connections in Vanta as well. Our team is working on this and will post further updates when available.

This incident appears to be resolved with Rippling MDM. Please reach out to Vanta Support at support@vanta.com if you are still experiencing issues.

A Fix from Rippling has been released and we're seeing a number of the issues be resolved. We'll continue to monitor the situation to confirm the fix was successful.

Rippling has identified the root cause of the issue, and is now working releasing a fix.

We've successfully Identified the issue, and are working on a solution. We've determined that Rippling is transiently not returning some metadata we use to filter device scoping in Vanta.

We are currently having trouble getting MDM computers from Rippling. We're investigating the root cause of this issue and should have an update soon.

This incident has been resolved, and email delivery should be functioning as expected.

A fix has been implemented and email delivery times are beginning to return to expected levels. The team will continue to monitor.

The team identified an issue with the latest fix and reverted it. A new fix has been published to mitigate the message delay issue. ETA to land in production ~45 minutes.

The fix has been deployed and will be live in around one hour.

Vanta's vendor for email delivery has identified the issue and is rolling out a fix for the message delays.

We have identified an issue Vanta's vendor for email delivery is experiencing an incident, customers may see delays in email delivery including login links affecting all Vanta customers. This started happening around 15:38 PDT, and most recently they shared at 16:29 PDT saying they're still investigating.

This incident has been resolved

We have identified an issue where some Trust Center pages are failing to load affecting people who have the "Trust collaborator" role. Our team has identified the issue and are working on getting a fix deployed.

Between 7:05 and 7:25 am pacific time it was noted that there were elevated error rates appearing across the Vanta Platform, and notably during the login experience. Since then the issues have been resolved, and further work has been taken to make sure the issue does not reoccur.

This issue has been resolved.

We are aware of a bug in our Audit experience that is preventing auditors from accepting and rejecting evidence, affecting all customers currently in audit. Our team is now actively fixing the issue, and we expect functionality to return soon.

We’re aware of a bug with our Audit experience where auditors are unable to accept and reject evidence - affecting all customers currently in audit. Our team is investigating the root cause and will provide an update as soon as possible.

This incident has been resolved, and the Starter guide and Policies page should be functioning as expected.

We are investigating an issue preventing the Starter guide and Policies page from loading successfully affecting a subset of users. Our team is investigating the root cause and will provide an update as soon as possible.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We've identified an incident affecting the Vanta Web App and Vanta Public API which occurred between 9:56 AM to 10:09 AM PDT on September 10. During the incident, many pages were temporarily unavailable and some requests during this time may have incorrectly logged out the user. This incident has been resolved, and the Vanta Web App and Public API should be functioning as expected.

An issue in which Certn Background Check data was no longer syncing to Vanta has now been resolved. It may take up to 24 hours for existing integrated customers to receive missing or new data. Customers should now be able to connect Certn Accounts again. In the event that you are still missing data, or having trouble connecting please reach out to Vanta Support.

We are currently investigating an issue with Certn in which issues with syncing background checks to Vanta started failing, this started occurring around August 12th.

This issue has been resolved.

We've recently identified an issue affecting some file uploads within Vanta. Attempts to upload files may result in an error and a message asking 'please reach out to support@vanta'. Our team is currently investigating this issue and will post further updates here when available.

The incident has been resolved.

A fix has been implemented. We're continuing to monitor the issue.

We've currently Identified the issue and are working to release a fix.

We are continuing to investigate this issue.

We've recently identified an issue affecting access requests to the Vanta Trust Center. Attempts to approve these access requests result in an error. We're currently investigating this issue!

We identified an issue impacting customers using the AWS integration that in some cases caused the following tests to provide inaccurate test results since August 6, 2024: - S3 Block Public Access feature enabled (AWS) - S3 server access logs enabled - Logging buckets are versioned (AWS) - Only authorized users can access logging buckets - S3 buckets with ePHI data have access logs enabled - User data in S3 is encrypted at rest (AWS) - Storage buckets versioned - Deleting from a logging bucket requires MFA - Inventory items have descriptions - Inventory items have active owners - Inventory list tracks resources that contain user data This issue has been resolved and you should no longer see incorrect test results moving forward. If you have any questions or concerns, please don’t hesitate to contact our Support Team at support@vanta.com.

This incident has been resolved.

We’ve identified an issue with new Rippling connections and are working on a fix.

The issue affecting Confluence Access and Document Syncing is now resolved. For affected customers, this will require a reconnection of the Confluence Integration to continue syncing documents and access accounts to Vanta. Please reach out to Vanta Support if you have further questions, or need additional assistance in reconnecting your integration to Vanta.

We are continuing to work on a fix for this issue.

We have identified an issue with our Confluence integrations that affects both the document sync and access integrations. Some customers may notice stale data while we work to fix the issue.

The issue has been resolved, the questionnaires that were affected will be re-processed. Please reach out to Vanta Support if you see further issues.

We are experiencing elevated failures with Vanta AI for Questionnaire Automation, leading to an decrease in answer suggestions. We’ve identified the root cause and are rolling out a fix.

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

We have identified an issue when installing the Vanta Agent on a Mac device, and it is presenting the error message "The Installation Failed". Our team is investigating the root cause and will provide an update as soon as possible.

This issue has been resolved. Users should now see the approver field for these policies.

We are investigating an intermittent issue where the approver field is not loading for the below policies: Code of conduct Roles and responsibilities Information Security Refreshing the page may mitigate the issue as a temporary workaround. We will post updates as soon as they are available.