Is VanillaSoft Down Right Now? Check if there is a current outage ongoing.

Our telephony provider for our call centre is currently experiencing a temporary service disruption. Their engineers are currently investigating the cause. Your Customer Support team is still available via email (support@vanillasoft.com) or by chat via your support portal on the VanillaSoft platform. Thanking you in advance for your patience during this service disruption. VanillaSoft Customer Support

The slowness and latency issues are fully resolved. Thank you for your patience and understanding.

A fix has been deployed, and we are seeing improved performance on the VanillaSoft platform. We will continue to monitor. If you encounter any further issues, please contact our Customer Support Team. We apologize for any inconvenience this may have caused. Thank you VanillaSoft Customer Support Team.

Our engineers have identified the root cause and are currently working on deploying a fix as soon as possible. We will continue to provide updates as more information becomes available. Once again, we appreciate your patience.

We are currently experiencing slowness and latency issues across the VanillaSoft platform. This may affect your ability to access certain features or result in delayed system responses. Our engineering team is actively investigating the root cause and working diligently to implement a resolution as quickly as possible. We sincerely apologize for the inconvenience this may cause and appreciate your patience and understanding as we work to restore optimal performance. We will continue to provide updates as more information becomes available. — The VanillaSoft Support Team

The HUD and HUD group, including some of the HUD functionality issues, have now been resolved. This also includes reports of latency issues related to logging into our VoIP portal and portal navigation. We apologize for the inconvenience and once again thank you for patience and understanding. If you encounter any further issues, please do not hesitate to reach out to our Customer Support Team.

We have implemented a fix and are currently monitoring. If you are experiencing any further issues, please reach out to our Customer Support team via chat or at 972-200-0179, option 2. Thank you

Clients are still reporting intermittent latency issues with loading HUD or HUD Groups. Some clients that are currently logged in are now stating that some of the HUD functionality such as supervised/blind transfers are not functional. Our engineering teams are continuing to work on resolving these issues and getting the service back and running as soon as possible. Thank you for your patience and we apologize for this continued disruption.

The team has identified the root cause and are working on a resolution. We apologize for the delays and appreciate your continued patience.

We are continuing to investigate the cause of the HUD issues, which include HUD not loading and HUD groups not displaying for some clients. We are aware of the impacts to you and your business, and we appreciate your patience. If you have any questions, please reach out to our Customer Support team via chat or our contact center at 972-200-0179, option 2.

We are currently investigating reports that some clients are unable to load their HUD through the Clarity Portal. Our engineers are engaged, and we will provide an update as soon as possible. We understand the urgency behind this and are actively working on a resolution. We apologize for the inconvenience and thank you for your patience

Dear clients, This is to inform you that we have successfully completed the required maintenance. All systems and phones are operational. Thank you for your patience and understanding. The Customer Support Team

Scheduled Maintenance Notification: Major Network Upgrades on Friday, January 24th, and Saturday, January 25th Dear Valued Customer, We want to inform you about a scheduled network maintenance activity that may affect your VanillaSoft VoIP service. Our vendor, CounterPath (Alianza), will be performing significant upgrades to the systems supporting your service. This work is essential to enhancing the reliability and performance of your VoIP platform. Below are the key details to help you prepare: What’s Happening? We will be upgrading the network infrastructure for the servers that power your VanillaSoft VoIP services. These upgrades will improve system stability and ensure a better experience for you in the future. When Will This Happen? The maintenance will take place during the following times: Friday, January 24th, 2025: 11:00 PM ET – 2:00 AM ET Saturday, January 25th, 2025: 11:00 PM ET – 2:00 AM ET Each maintenance window is expected to last approximately three hours. How Will This Impact You? During these times, you may experience intermittent disruptions to your VoIP service, including periods where calls and other functionalities are temporarily unavailable. Good news: If you are already logged into your VoIP app before the maintenance begins, you should still be able to make and receive calls. However, some interruptions may occur as we upgrade critical systems. We recommend planning around these maintenance windows if you anticipate needing uninterrupted service during this time. What Happens Next? If you have any questions or concerns about this maintenance or experience any issues after the upgrades are complete, please don’t hesitate to reach out to our Customer Support Team. We are here to help and will ensure that everything is running smoothly for you. Thank You! We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding as we work to improve your service. Thank you for choosing VanillaSoft. Warm regards, The Customer Support Team

We received confirmation that all service are now operational. If you continue to experience issues, please contact our customer support team. Thank you

Our engineers are still working towards a resolution with Oracle Cloud. We will continue to keep you updated. We apologize for any inconvenience this may cause.

The VoIP engineers are still working on these issues. Click to Dial may be impacted; however, manual inbound and outbound dialing should still be working. We will continue to update as they become available. Thank you for your patience and understanding.

Our VoIP engineers are currently investigating an issue with Oracle Cloud affecting some of our Clarity services since around 4:20 PM EST (21:20 GMT). Some inbound and outbound calls may be impacted as a result of this outage. Some may also be experiencing "Failed to Establish" when attempting to place an outbound call. Our Engineering Team is currently working with the provider to bring the services back online.

SMS Deliverability and Voicemail Drop Issues Resolved Status: Resolved We are pleased to inform you that the issues affecting SMS deliverability and Voicemail Drop functionality have been fully resolved. If you experience any further issues, please contact our support team for assistance. Thank you for your understanding

Our engineers have resolved the SMS and VM Drop issue. They will continue to monitor performance to ensure stability and deliverability. Thank you for your patience and understanding. We apologize for any inconveniences this may have caused.

Status Page Update: SMS and SMS Deliverability Issues Status: Investigating We are currently aware of an issue affecting SMS functionality and deliverability. Our team is actively investigating the root cause to resolve this matter as quickly as possible. Impact: Some clients may experience delays or failures in sending and receiving SMS messages. Deliverability rates for outgoing SMS may be lower than expected. We understand the importance of this service and apologize for any inconvenience this may cause. Further updates will be provided as we progress in our investigation and work toward resolution. Thank you for your patience and understanding. If you have any questions or concerns, please don’t hesitate to contact our support team or visit our status page for more updates. .

Our VoIP engineers are now confirming that the Portal is operational and that calls are being placed and received without any issues. Again, we apologize for the inconvenience and thank you all for your patience and understanding. If you require any further assistance, please contact our customer support team.

We have received an update from our VoIP engineers that the VoIP Portal is functional and calls are coming in. If you are still experiencing any issues, please contact the customer support team.

We have received reports that some clients are unable to log into the VoIP Portal, unable to place or receive calls. Our VoIP engineers are currently investigating. We apologize for the inconvenience and thank you for your patience.

The issue impacting clients’ ability to view or retrieve call recordings due to a load balancer failure affecting Oracle servers has now been fully resolved. Clients can now access call recordings through the Clarity portal without disruption Clients should now be able to view and retrieve call recordings without any issues. If any residual issues are experienced, we recommend clearing the browser cache and refreshing the Clarity portal. For further assistance, please reach out to our support team.. We apologize for any inconvenience this incident may have caused and thank you for your patience as we worked toward resolution. For any remaining questions or concerns, please contact our support team.

Our VanillaSoft VoIP team continues to investigate the cause of the inability to access call recordings on Clarity. Clients continue to experience issues accessing or retrieving call recordings due to an ongoing load balancer configuration issue affecting Oracle servers. Our teams are actively working to resolve this, but as of now, there is no estimated time for resolution (ETA). Current Update: Our VanillaSoft VoIP engineering teams have been investigating the root cause associated with the load balancer failure impacting connectivity to the Oracle database servers where call recordings are stored. The issue remains unresolved as we work on restoring full service. We apologize for the ongoing inconvenience and appreciate your patience as we work to resolve this issue. Our support teams are available for further assistance. Please stay tuned for additional updates.

Our VanillaSoft VoIP Team is currently investigating reports that some VanillaSoft clients are unable to view or retrieve call recordings in their Clarity Portal. This issue was identified as a result of a load balancer failure affecting the Oracle database servers where the recordings are stored. We apologize for any inconvenience caused by this disruption and appreciate your patience as we worked to restore full service functionality. For further assistance, please reach out to our VanillaSoft support team.

The intermittent SMS and VM Drop deliverability issues have been resolved. It has been confirmed that these issues were caused by issues on the Oracle Cloud. We apologize for the inconvenience this outage may have caused. If any further issues arise, please contact our support team.

Our VoIP engineers have identified that there are currently intermittent issues with Oracle's systems and permission that is impacting SMS and VM Drop deliverability. SMS and VM Drop services are working; however, while Oracle is working on a resolution, you may experience some degradation of services. We will continue to actively monitor the situation. Thank you for your patience and understanding.

The engineers have identified the cause of the issue and are currently working on implementing a fix. SMS and VM Drops may be working intermittently while the fix is being deployed. Once again, while the team is working diligently to resolve, please use the VM Drop workaround by dialing 99 then the number of the VM message you wish to send. (1-9). Thank you for your continued patience.

We continue to investigate the issues with our engineering team and partners. We are working quickly to resolve this issue. Reminder: For clients who are currently experiencing issues with VM Drop, there is a workaround. The current workaround would be to do manual VM Drop by dialing 99 then the number of the VM message you wish to send. (1-9). Thank you for your patience. Please reference the status page for more information.

We are currently investigating with our VoIP engineers reports of SMS failing and VM Drops not sending. This is may be impacting some clients intermittently. For clients who are currently experiencing issues with VM Drop, there is a workaround. The current workaround would be to do manual VM Drop by dialing 99 then the number of the VM message you wish to send. (1-9). We are continuing to work with our engineers to resolve your issues. Thank you for your patience. Please reference the status page for more information.

We are pleased to inform you that the outage affecting SMS/HUD/VM Drop has been resolved. We apologize for any inconvenience this outage may have caused and thank you for your patience and understanding. Should you experience any further issues, please do not hesitate to contact our support team. Thank you for your cooperation.

For clients who are currently experiencing issues with VM Drop, there is a workaround. The current workaround would be to do manual VM Drop by dialing 99 then the number of the VM message you wish to send. (1-9). We are continuing to work with our engineers to resolve your issues. Thank you for your patience. Please reference the status page for more information.

We are currently experiencing a partial outage affecting the following services: SMS HUD VM DROP Issue: Some of our clients are reporting that they are unable to utilize the services marked above ETA for Resolution: Our team is investigating the issue and we will provide an estimated time for resolution as soon as possible. We apologize for the inconvenience and appreciate your patience as we work to resolve this matter. Updates will be provided on our status page: https://status.vanillasoft.com/

Email deliverability issues are now resolved. Please reach out to the Customer Support team should you are still experiencing issues. We thank you for your patience and apologize for any inconveniences this may have caused.

We have received reports that some of our users are experiencing delays relating to email deliverability. Our engineers have identified the issue and implemented a resolution. As the system resumes its sending capabilities, it may take some time for our email system to process through the backlog. Your patience and understanding will be greatly appreciated. Our engineers will continue to monitor emails until all emails are marked as successfully delivered. If you have any additional questions or concerns, please reach out to our Customer Support Team at 972-200-0179 option 2 or via email at support@vanillasoft.com. We apologize for any inconvenience these delay may have caused.

We are pleased to inform you that SMS and VM Drips are now fully functional. We apologize for any inconvenience this outage may have caused and thank you for your patience and understanding. Should you experience any further issues, please do not hesitate to contact our support team.

The issue has been identified and a fix is being implemented.

We are continuing to work on resolving the SMS and VM Drop failing issues. We have engaged our internal and external engineers in order to restore both services. As mentioned in an early post, if you are using the VM Drop services, you are still able to do so manually by dialing 99 then the number of the VM message you wish to send from your list between the numbers 1 through 9. ex: 991= VM Drop message 1 We apologize for any inconvenience this interruption may have caused and thank you for your patience and understanding. We will continue to update our status page as soon as information becomes available. https://status.vanillasoft.com/

While our team is looking into a resolution for the VM Drop, the current workaround would be to do manual VM Drop by dialing 99 then the number of the VM message you wish to send. (1-9). We are still engaged with our engineers to identify the cause of VM and SMS failures. We appreciate your continued patience.

We are continuing to investigate this issue.

We are currently investigating reports that some of our clients SMS and VM Drops failing to send. Our engineers have been engaged. It is affecting only a subset of clients are the moment. We appreciate your patience and will keep you updated with any new developments. For the latest updates, please visit our status page: https://status.vanillasoft.com

Service Outage Resolved We are pleased to inform you that the issues affecting VS Connect- SIP Errors 503 has been resolved. Issue: Clients were reporting SIP 503 Errors when logging into VS Connect Impact: Some users are having issues logging into their VoIP Phones Resolution: Due to some inclement weather in some of the states, it had affected some of the ISP providers (Spectrum). Clients are asked to reset their local routers and attempt to log back into their VS Connect. We apologize for any inconvenience this outage may have caused and thank you for your patience and understanding. Should you experience any further issues, please do not hesitate to contact our support team at 972-200-0179 option 2.

We are currently investigating issues affecting the following services: VS Connect-SIP 503 Errors Issue: Clients are receiving a SIP 503 Error when attempting to log in Impact: This error is affecting some of the VanillaSoft users ETA for Resolution: Our team is investigating the issue, and we will provide an estimated time for resolution as soon as possible. We apologize for the inconvenience and appreciate your patience as we work to resolve this matter. Updates will be provided on our status page: https://status.vanillasoft.com/

We are pleased to inform you that the latency issues affecting vanillasoft.net have been resolved. Thank you for your patience, and we apologize for the inconvenience.

We are currently experiencing latency issues on vanillasoft.net. Issue: Clients are reporting slow responses when navigating on vanillasoft.net. When moving from one page to the next within the application, it is not responding. ETA for Resolution:** Our team is investigating the issue and we will provide an estimated time for resolution as soon as possible.

The inbound and outbound dialing issues have now been resolved. Clients are reporting that they are able to place and receive calls without issues.

We are continuing to monitor for any further issues.

Our engineers have confirmed that inbound and outbound dialing are now operational. We will continue to monitor the situation.

The Clarity Portal is now operational. We are still investigating the inbound and outbound dialing issues. Our engineers are continuing to investigate the root cause. We will send another update shortly. Once again, we thank you for your patience.

We are currently investigating a possible outage on our VoIP and Clarity Portal. This is impacting inbound and outbound dialing as well as accessing the Clarity portal website. Our engineers have been informed and are currently investigating the root cause. We apologize for this inconvenience, and we appreciate your patience

SIP 503 errors are now resolved. VoIP services are operational.

Our engineers have confirmed that the sip errors and registration issues are fully resolved. You may need to restart your VoIP services in order to place and receive calls. If you require any further assistance, you can reach out directly to our support team by calling 972-200-0179 Thank you for your patience and we appreciate your business.

Our engineers have identified the issues and are currently implementing a resolution. We will update once again shortly.

Our engineers are continuing to investigate the cause of the SIP errors and registration issues. We will send another update as soon as our engineers deploy a resolution. Once again, we thank you for your patience.

We are aware of VoIP issues that are creating a SIP 503 error. Our engineers have identified the issue and are currently working on its resolution. We appreciate your patience and apologize for this inconvenience. We will update as soon as it is resolved.

The fix has been deployed and is holding. All services are operational.

We have identified an issue with the VanillaSoft servers that is causing long load times and preventing some users from using the platform. A fix is being worked on and will be deployed shortly.

Our VoIP services are now operational.

Our engineers have identified the issue and have implemented a workaround. Our engineers are currently monitoring the system and will provide an update upon resolution. Again, we thank you for your patience and understanding.

Our engineers are currently investigating a major outage affecting all inbound, outbound, and SMS traffic. This outage is also affecting call center call routing. We will provide an update as soon as the team is able to identify the root cause. We apologize for any inconvenience, and we thank you for your patience.

Our VoIP audio for inbound and outbound has been restored. Thank you for your patience, and we apologize for any inconveniences that this may have caused.

Our VoIP services are currently experiencing intermittent audio issues affecting inbound and outbound calls for some clients. We are actively investigating and hope to have this resolved

Our VanillaSoft VoIP services are now operational. Thank you for your patience and understanding.

Our engineers have identified and addressed the issues causing the SIP errors. Dialing and receiving calls have been re-established. The team will continue to monitor.

We are investigating reports of a possible service outage affecting some of our VoIP services. Our engineers are currently working on addressing and resolving these issues.

Our engineers were able to identify the root cause of the degradation and systems are now operational.

We are investigating reports of performance degradation for some of our VoIP service which is only impacting some of our clients. Our engineers are currently working on addressing and resolving these issues.

The VoIP call issues that have been reported by some of our clients have now been resolved. All Dialing and Call Center functionalities have been restored.

The VanillaSoft Support team is aware of the call issues that are happening to some of our customers. We have isolated the problem and are working on a resolution. Affected Components -Inbound Dialing -Outbound Dialing -Call Center

This incident has been resolved.

Voicemail drops, HUD and SMS are currently experiencing rolling outages impacting some customers. We are currently investigating and working to resolve the issue as soon as possible.

The VanillaSoft team were monitoring an intermittent call connection issues that occurred between 10:00am and 10:45am EDT this morning. The issue was related to a file access problem that has been recovered. The problem was sporadic and not happening system wide. Outbound call and audio issues have now been resolved.

We are currently investigating "no ringing on outbound calls" with our VanillaSoft VoIP Systems. Calls are still connecting to the intended party. There may be some clients that are currently experiencing no audio afterwards. This issue is only affecting a subset of client and may be intermittent. We will continue to monitor and provide an update once a resolution has been established.

Service remains stable. We continue to monitor but consider this issue resolved.

Service has been restored, but we are still monitoring the situation.

We are currently investigating intermittent VoIP connectivity problems that are impacting some customers.

This incident has been resolved.

Our VoIP partner is currently having an outage. The issue is under investigation and looking to resolve it as soon as possible.

This incident has been resolved.

Our VoIP partner is currently experiencing intermittent service issues that are impacting inbound and outbound calls. We are actively investigating and hope to have this resolved shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our Google Cloud hosting center is currently experiencing some network issues that are being investigated and that are impacting performance. We will update as soon as possible.

This incident has been resolved.

At around 12:50pm EST, there was an outage with VanillaSoft due to our cloud hosting provider, Google Cloud, experiencing networking issues with their global load balancer. Google has identified the issue, and all appears to be back to normal - the outage lasted about 15 minutes, We will continue to monitor the situation.

All systems are officially operational. This brief outage is resolved. We thank you for your patience.

Phone lines have been restored. We continue to investigate the root cause of the incident, while also testing that all features are fully functional.

VanillaSoft VoIP is currently down for all customers. The team is aware of the issue with working diligently to restore service. We will update with timelines and updates as they become available.

This incident has been resolved.

Our softphone provider (Counterpath) has had a data center outage this morning causing our VS Connect softphone login service to fail. They believe they have identified the issue and are currently in the process of restoring the service. VoIP services were not impacted, so service would be uninterrupted for users who were logged in before the issue began. If you would like to read details on the outage, please go to https://support.counterpath.com/hc/en-us/articles/360057898473-Data-Center-Outage-Oct-17

Our VS Connect (VoIP) services were restored to the production servers yesterday (Friday October 2nd). All services, including voicemail drops and the creation of new lines, are now working normally.

All VanillaSoft VoIP services were restored last night to a backup server, with the exception of some limitations outlined below. We are working diligently with our partners to have the full service resolved as soon as possible, and anticipate reverting back to our regular servers tomorrow - Friday, October 2nd. VM Drop: Your VM (voicemail) Drop recordings are currently unavailable. In order to use VM Drop before we switch back to our regular servers, you will need to create new temporary recordings. Once we do switch back to our regular servers, all of your original recordings will once again be available, but any new temporary recordings you create will be lost. Call Recordings: You will still be able to record calls and they will be available once we move back to the regular server. However, while we are on the backup server you may not be able to access your previous call recordings until the system is fully restored. New Lines/Features: The provisioning of new VoIP/SMS lines is currently disabled. Additionally, any new changes made to VoIP settings during this period while we are working from a backup server, such as call paths/forwarding/other features, will be lost when the production server is restored. We understand the impact this has on your business, and appreciate your patience during this process.

All VoIP services have been restored, with the exception of the CMV HUD, which is currently being worked on.

We are currently experiencing a VoIP outage that is impacting all of our clients using CMV VoIP. CMV is aware of the issues and are working toward a resolution as soon as possible. We thank you for your patience and understanding.

The backlog of undelivered emails is now fully processed. Oracle appears to have officially resolved their issues, as per the guidance we previously shared. The email delivery issue is fully functional again. We are marking this incident as resolved. Thank you for your patience.

The Oracle engineers have just informed us that the backlog causing these delays should now be resolved. However, it may take some time for the delayed emails to correctly reach their destination as the backlog clears.

VanillaSoft's mail service provider, Oracle, is currently experiencing intermittent email delivery delays. They are aware of the issue and have engineers working on a resolution. This only impacts users who do not have an SMTP configuration established.

All issues with the Gryphon DNC service have been resolved.

We are currently having problems communicating with the Gryphon DNC service. This will cause routing issues for any customers using Gryphon DNC.

This issue has been resolved. Please note the instructions (as described in the last update) in case you encounter the problem.

This morning we became aware of an issue in which older versions of VS Connect (the VanillaSoft softphone from CounterPath) are unable to connect to the CounterPath server. If you are affected, you will see an error message stating, “the data received from this license server appears to be corrupted”. This issue can be resolved by uninstalling your VS Connect phone, and then installing the latest version which can be found here: https://support.vanillasoft.com/hc/en-us/articles/360001655151-Download-and-Login-to-VS-Connect If your organization does not use the VS Connect softphone this issue does not affect you and no action is required.

Our VoIP service is once again fully functional. Any recordings or voicemails made yesterday between 3:40pm and 10:00pm ET are in the process of being restored, and should be available later today. Call reports may temporarily be inaccurate while the call records are updated on the main servers. We would suggest waiting until tomorrow to run reports to ensure their accuracy.

Some users are experiencing an outage with our VoIP service. Our VoIP provider is actively investigating the issue.

Our testing has found no further issues.

We are continuing to monitor for any further issues.

We believe that we have identified the root cause of the intermittent latency issues that were experienced by some customers today. We will continue to monitor closely to validate.

We have seen intermittent, regional access issues that we are looking into. We will continue to monitor, but it does not seem to be impacting all regions.

VanillaSoft is now up and running on secondary servers, and testing is showing that everything is working well.

This incident has been resolved.

We have switched over to our Google backup servers, which are located in a region that is currently not impacted by Google’s outage. VanillaSoft appears to be back to normal, but we will continue to monitor. Thanks for your patience.

Our Google hosting platform is experiencing a regional outage. We are in communication with Google’s engineers as they work towards a resolution. We will update as soon as we know more.

VanillaSoft is back online but we are awaiting confirmation from Google that the issue is fully resolved. In the interim we will continue to monitor.

We are currently investigating a possible outage with Google. We will update as soon as we know more.

Google has confirmed that the issue has been resolved.

VanillaSoft is back up and running, but we are still waiting for an update from Google to confirm that the issue has been permanently resolved.

Google believes they have identified the root cause of the outage and expect to return to normal service shortly. We will update again when we get the next update from Google.

Google has confirmed a multi-region issue. We will update our status as we receive updates from Google.

VanillaSoft is currently offline. This is believed to be a result of issues with the Google Cloud Platform, which we use to host our software-as-a-service. We are actively and aggressively pursuing this issue with Google. Updates will follow soon, once we have confirmed the cause and identified the corrective course of action and associated timelines. We apologize for this downtime and appreciate your patience.

The performance degradation has been resolved. We are actively continuing to monitor it. If anything changes we will issue another status alert. Sorry for any inconvenience. We sincerely appreciate your support and loyalty. #TeamVanillaSoft

The issue has been identified. We have implemented a workaround and are monitoring. More updates to follow.

VanillaSoft is currently experiencing performance degradation. Users may experience slow speeds or have trouble logging in. We are investigating the issue and will provide updates as they become available. All hands are on deck for this one folks. We feel your pain. Hold tight. We want this resolved as soon as possible, just like I’m sure you do, too. We appreciate your patience, and we apologize for any inconvenience.

The Voice Drop feature for ConnectMeVoice VoIP users is back to normal.

The Voice Drop feature for some ConnectMeVoice VoIP users is going to be offline for the rest of the day. A manual workaround to this is to enter 99x (where x is the number assigned to the voice drop) into the phone when the user is ready to leave a voicemail.

This incident has been resolved.

We have had numerous reports from users who are unable to connect to VanillaSoft. Our initial findings have determined this is limited to those users who are customers of Spectrum Internet. From our side, all systems are operational. We will continue to monitor the situation. If you are a Spectrum client and are experiencing these issues, we suggest you contact them directly. If you are not a Spectrum client and you are experiencing any issues, please contact support@vanillasoft.com

The VanillaSoft outage has been resolved as of 4:10pm ET. We apologize for any inconvenience this may have caused you. We do not anticipate any additional issues related to this specific situation however, as always, please contact Support if you require assistance or are experiencing any difficulties.

We are currently looking into an issue with the security certificate that is causing access issues. We will update as soon as possible.

As of 12:10pm ET, the VoIP issues have been resolved. If you are still encountering issues, we recommend you log out of your phone and then log back in again. If that doesn't resolve your issue, please contact support directly at support@vanillasoft.com. We will continue to proactively monitor the situation.

There are reports of some sporadic VoIP issues affecting a subset of users. We are currently investigating the cause. If no immediate resolution is identified, we will move to backup servers to restore service for those impacted. Stay tuned for more updates.

We were informed by Google that their hosting center issues have been resolved. Any outstanding performance issues should be resolved by clearing your browser cache, and then logging into a new browser.

Our cloud provider Google is currently experiencing a networking problem that can lead to performance issues for certain customers. We have also heard that a major internet provider may also be experiencing networking issues. We will provide updates as they become available.

The intermittent slowness issue has been resolved and everything is back to normal.

Some customers have experienced intermittent slowness issues that may result in the occasional resulting or page loading taking longer than usual. We are looking into the issue and hope to have things back to normal very soon.

Comcast appears to have resolved their internet outages. All Comcast subscribers using the VanillaSoft VoIP (CMV) feature should now be fully functional again. If you are still having difficulties, please contact support@ vanillasoft.com or call 1-866-763-8826 in North America.

Comcast Internet customers report reduced VoIP functionality. We have had numerous users call in and share that their VanillaSoft VoIP capabilities are not working. We can confirm that VoIP is fully functional. The issue appears to be limited to customers of Comcast internet, as Comcast is currently experiencing intermittent outages. We are hearing that Comcast is prioritizing network traffic, hence not all internet-based applications will be affected. For example, you may still be able to use VanillaSoft, or surf the internet, because those applications only require a small amount of data. Applications, like VoIP, which require much higher volumes of data are not able to function when the internet connectivity is reduced. We are continuing to monitor this situation and will share updates as we get them.