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This incident has been resolved.

We are currently aware of an issue where some customers are receiving a 403 error when attempting to Save & Continue during a step of their reconciliation. Our technical team are investigating this matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.

A fix has been deployed to address the 403 error, therefore we advise customers to proceed with the reconciliation whilst we continue to monitor the system.

We are currently aware of an issue where some customers are receiving a 403 error when attempting to Save & Continue during a step of their reconciliation. Our technical team are investigating this matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our technical team is currently investigating an issue related to data processing. Uploads are experiencing delays but are being safely received and stored. Therefore, we recommend not attempting repeat uploads and wait until you receive an email notification confirming that your upload has been successful. We will provide another update once we have identified the cause and are working on a fix. Thank you for your patience.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Our technical team are currently investigating an issue related to data processing which is affecting a subset of customer uploads. Affected uploads are being safely received and stored but will not show in your account until the problem is resolved. We recommend not trying repeat uploads and waiting until you receive an email notification letting you know that the upload has been successful. We will provide another update once we have identified the cause and are working on a fix.

This incident has been resolved.

We have deployed the fix to address the issue. Thank you for your patience whilst we worked on solving this. We will continue to monitor the system to ensure everything runs smoothly.

We have successfully identified the cause of the issue that's affecting our services. Our team is currently implementing a fix to resolve this. We will continue to provide updates on our progress and notify you once the issue has been fully resolved.

We’re currently aware of an issue where users receive a 401 Unauthorized error when a contact is not assigned to a company/engagement on the Validis platform. This error will only appear for users uploading with on-premise accounting packages using Validis API. Customers uploading through the Validis portal are not affected. The workaround for this issue is to add an SME contact to the engagement via API or through the Validis portal. Our Support team can assist with applying the workaround, please contact support@validis.com. We are actively investigating this as an urgent priority. Apologies for the inconvenience, we will continue to provide updates via this status page.

This incident has been resolved.

A fix has been implemented to address the issue and we are monitoring the results.

Our technical team are currently investigating an issue related to data processing for the NetSuite Connector. We advise you not to attempt any NetSuite uploads until you receive an email notification from our team advising that the issue has been resolved. Apologies for any delays and inconvenience caused whilst we look into this issue.

This incident has been resolved.

We are currently aware of an issue where some customers are unable to download the vClient when attempting an upload. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologies for any inconvenience caused.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The technical team has identified the issue and is continuing to work on a solution. Meanwhile customer's using the Sage 50 connector should now be able to upload their data. We will continue to provide updates.

We are continuing to investigate this issue.

We are currently aware of an issue where some customers experiencing errors with their desktop connectors. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologies for any inconvenience caused.

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To ensure you continue to receive the best security and performance, we have implemented several enhancements in our latest Validis extension version for the Cloud version of Microsoft Business Central 365. In order to take advantage of these improvements, we kindly ask that a user with the Administrator role uninstalls your existing Validis extension and downloads the latest version before your next upload. Steps to Update: 1. Open your Microsoft Business Central 365 Cloud and navigate to Extension Management 2. Uninstall the Validis extension currently on your Microsoft Business Central 365 Cloud environment. 3. Download and install the updated Validis extension. Following these steps will help maintain a smooth integration and ensure continued compatibility with future uploads. If you have any questions or need assistance, please feel free to reach out to our support team

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently aware of an intermittent issue where some customers are receiving an error when trying to view data or start their month-end reconciliation through the Validis Portal. We advise affected users to sign out, refresh their browser, and try again. Our technical team is continuing to investigate this issue as a high priority. We apologize for any inconvenience caused.

We are continuing to investigate this issue.

We are currently aware of an intermittent issue where some customers are receiving an error when trying to view data or start their Month End Reconciliation through the Validis Portal. We advise affected users to wait a couple a of minutes before refreshing their browser and trying again. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.

We appreciate your patience during this update process. If you encounter any issues or have any questions, please do not hesitate to contact our support team.

Our technical team would like to inform clients that we'll be upgrading our Microsoft Business Central 365 extension. New users are unaffected, however some existing users may need to reinstall the extension for future uploads. If you require any assistance, please contact the Support team.

This incident has been resolved.

Microsoft have implemented a fix and we are currently monitoring the results

Our hosting partner Microsoft Azure is actively investigating the API intermittent issue. We are closely monitoring the situation and will provide updates as soon as more information becomes available. Thank you for your patience and understanding

We are investigating an issue where some Validis UK API customers are experiencing intermittent timeout errors when calling endpoints. Please note that users navigating portals on Validis UK remain unaffected. The issue is related to Microsoft Azure, our technical team is treating this matter with the utmost urgency and is actively working with Microsoft to identify and resolve the root cause. We will continue to provide you updates via this status page. Apologies for any inconvenience caused.

This incident has been resolved.

We are investigating an issue where some customers are experiencing branding customization issues when going through the month end reconciliation product where some descriptions and text are displaying as Validis default. Please note the branding issue does not affect portal logos, colors or the functionality and customers are still able to complete and submit reconciliations.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently aware of an issue where some customers are unable to load Engagements when accessing their portal. Our technical team are investigating as a matter of urgency and we apologise for any inconvenience caused.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our hosting provider for Validis API documentation is currently experiencing an outage. Apologies for the inconvenience, we will provide an update once the issue has been resolved More information can be found here: https://status.stoplight.io/

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Our technical team are currently investigating an issue related to data processing for the Sage 50 UK Connector. Uploads are being safely received and stored, but will not show in your account until the problem is resolved. We recommend not trying repeat uploads and waiting until you receive an email notification letting you know that the upload has been successful. Apologies for the inconvenience whilst we work on a resolution for this issue.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently aware of an issue where customers using the Sage 200 connector are unable to progress to the authentication step. Our technical team are investigating as a matter of urgency and we apologize for any inconvenience caused.

This issue has now been resolved. Apologies for any inconvenience caused whilst we worked to resolve this issue.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

Our technical team are currently investigating an issue related to data processing which is affecting a subset of customer uploads. Affected uploads are being safely received and stored but will not show in your account until the problem is resolved. We recommend not trying repeat uploads and waiting until you receive an email notification letting you know that the upload has been successful. We will provide another update once we have identified the cause and are working on a fix.

Our team has resolved the issue affecting DataShare AU. The issue was related to an ongoing cooling issue at a Microsoft data center in the Australia East region. More information can be found on the Microsoft Azure status page https://azure.status.microsoft/en-gb/status

We are continuing to work on the solution for the Microsoft Azure Services issue

We are continuing to work on a resolution. Our team is making progress working on a solution for the Microsoft Azure Services issue impacting DataShare AU

We are continuing to work on a resolution for the issue.

We are continuing to work on a resolution for the issue

We’re currently aware of an issue with Microsoft Azure Services which is currently impacting DataShare AU. Our team are working to resolve this issue as a high priority.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our technical team is currently investigating an issue related to data processing. Uploads are being safely received and stored, but will not show in your account until the problem is resolved. We recommend not trying to repeat uploads and waiting until you receive an email notification letting you know that the upload has been successful. We will provide another update once we have identified the cause and are working on a fix.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the root cause and are working on a fix to address the issue

We are currently aware of an issue where some Xero uploads are showing differences in the accounts receivables. Our technical team are investigating as a matter of urgency and working on a fix to address the issue. Please note this is not affecting uploads via the Universal Connector. We apologize for any inconvenience caused.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Uploads are being safely received, however, some engagements will experience longer processing times until the problem is resolved. We recommend not trying to repeat uploads and waiting until you receive a notification from the system letting you know that the upload has been successful. We will provide another update once the fix has been deployed.

Our technical team have identified a performance issue related to data processing time. We are currently working on a resolution as a high priority. We will continue to provide further updates.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently aware of an issue where customers are receiving an error when downloading vClient. Our technical team is investigating as a matter of urgency and we apologize for any inconvenience caused.

This incident has been resolved.

We are currently aware of an issue where customers are receiving an error when downloading vClient. Our technical team is investigating as a matter of urgency and we apologize for any inconvenience caused.

This incident has been resolved.

We are currently aware of an issue where customers are receiving an error when downloading vClient. Our technical team is investigating as a matter of urgency and we apologize for any inconvenience caused.

This incident has been resolved.

We are continuing to investigate this issue.

We’re currently aware of an issue preventing some users from accessing DataShare. Our Product Team is investigating this as a priority. Apologies for the inconvenience - we’ll update you as soon as we have any news.

Microsoft has now resolved the networking incident. DataShare users should now be able to access their portals, engagements and upload data as normal. More information can be found here - https://status.azure.com/en-gb/status

Microsoft has identified the underlying cause and taken steps to recover impacted services. During this time DataShare customers may experience intermittent issues accessing their portal engagements and uploading data. More information can be found on the Microsoft Status Page: https://status.azure.com/en-gb/status We will continue to provide you with further updates.

We’re currently aware of an issue preventing some users from accessing DataShare. This is due to the ongoing incident related to Microsoft services. Microsoft Azure is experiencing a networking issue impacting connectivity to Azure for a subset of users. They are actively investigating and we will share updates as soon as more is known.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Receivables and Payables data is still available via the portal Extract files. Users can download the Extracts from the menu by going to Standard Reporting Packs > Extracts We are continuing to investigate this issue as a high priority.

We are currently aware of an issue where Receivables and Payables Ledger portal reports are not loading in the DataShare portal. Our technical team is investigating as a matter of urgency and we apologize for any inconvenience caused.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our technical team is currently investigating an issue related to portal access UK customers are currently experiencing an error when attempting to log into portals using their credentials We will provide another update once we have identified the cause and are working on a fix.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our technical team is currently investigating an issue related to Single Sign-On Relationship Managers & Auditors on portals with Single Sign-On enabled are currently experiencing an error when attempting to log in using a SSO link. Please note that SME Users attempting to upload and submit data on portals with SSO enabled remain unaffected We will provide another update once we have identified the cause and are working on a fix.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our technical team are currently investigating an issue related to data processing affecting all US clients. Uploads are being safely received and stored, but will not show in your account until the problem is resolved. We recommend not trying to repeat uploads and waiting until you receive an email notification letting you know that the upload has been successful. We will provide another update once the issue is resolved.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Our technical team have identified an issue related to upload notification emails Uploads are being received and successfully processed, however some users will not receive a notification of a successful upload. Users performing an upload are still able to log into their account to monitor the status of their upload. We are currently working on resolving the issue as a high priority. Apologies for any inconvenience or delays caused.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

DataShare Canada customers are currently unable to access the DataShare platform. We are aware of the issue and are working on it urgently. We will continue to provide further updates through this status page.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Our technical team have identified an issue related to data processing for the MS Dynamics NAV Connector. A subset of customers uploading data using the MS Dynamics NAV accounting package are seeing differences in their aged balances. We are currently working on resolving the issue as a high priority and recommend not repeating uploads until you have been notified that the issue has been resolved. Apologies for any inconvenience or delays caused

This incident has been resolved.

Our technical teams are currently investigating an issue related to customised portal branding. Affected users can access and upload data to their portal but not see portal specific logos or colours We will provide a further update once we have further information

Our technical team have resolved the issue related to adding multiple Contra entries Please let us know if you still have any issues using the Contra functionality, and we’ll investigate further.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Our technical team have identified an issue related to Contra entries in the Month End Reconciliation product Customers experiencing this issue receive an error when attempting to add multiple Contra entries to their reconciliation. We are currently working on resolving the issue as a high priority. Apologies for any inconvenience or delays caused

Our technical team have resolved the Xero issue related to the classification of transactions and have successfully reprocessed data for the affected users. Please let us know if you still have any issues using the Xero Connector, and we’ll investigate further.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Our technical team have identified a Xero Connector issue related to the classification of transactions Customers experiencing this issue are seeing incorrect period classification of cash transactions between the DataShare Month End Reconciliation product and Xero. The current workaround is to use the Universal Connector to upload data for the Month End Reconciliation. Our technical team are currently working on resolving the issue as a high priority. Apologies for any inconvenience or delays caused.

This incident has been resolved.

Access has been restored to vReview and our team will continue to monitor the system for any changes

Our technical team are currently investigating an issue where users are unable to access reports on DataShare UK We are actively working to resolve this issue as a high priority and will provide another update once we have identified the cause. Apologies for any inconvenience caused

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our technical team are currently investigating an issue related to data processing for DataShare UK Uploads are being safely received and stored, but will not show in your account until the problem is resolved. We recommend not trying repeat uploads and waiting until you receive an email notification letting you know that the upload has been successful. We will provide another update once we have identified the cause and are working on a fix.

This incident has been resolved.

We are no longer seeing upload processing issues for DataShare UK Our technical team are actively monitoring the system and we will continue to provide you with updates through this channel Apologies for any inconvenience or delays caused by this issue

Our technical team are currently investigating an issue related to data processing Uploads are being safely received and stored, but will not show in your account until the problem is resolved. We recommend not trying repeat uploads and waiting until you receive an email notification letting you know that the upload has been successful. We will provide another update once we have identified the cause and are working on a fix.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are seeing an issue with DataShare Connect (vClient) that is affecting Internet Explorer and Edge web browser Affected users receive a 'No configuration found on your computer' error message after downloading and installing vClient We advise users who encounter the above error message to use either a Google Chrome or Firefox web browser. The technical team are actively working to resolve this issue as a high priority. Apologies for any inconvenience caused

This incident has been resolved.

The issue affects a subset of users that have contras. The team is still investigating with a high priority. Please raise a ticket with the help desk if you are unable to submit your reconciliation.

We are continuing to investigate this issue.

We are seeing that some users are currently unable to submit their reconciliations. The technical team are actively working to resolve this issue as a high priority. Apologies for any inconvenience caused.

The portal accessibility issue has now been resolved. Users can now access their portals using all web browsers.

The technical team are continuing to investigate the issue with the error code showing: "ERR_CERT_REVOKED". Our current work around is to use Google Chrome and the new Microsoft Edge web browsers.

We are currently investigating an related issue where some users are experiencing portal accessibility.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Our technical team have identified a DataShare UK issue related to a subset of scoped vClient uploads for the Pegasus, Navision and Great Plains connectors. Affected users will receive the following message when launching vClient: 'Object reference not set to an instance of an object' We are working on a fix as a high priority and recommend affected users notify our support team via email. We will provide another update once we have implemented a fix for the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We’re currently aware of an issue preventing users from accessing the Month End Reconciliation product. Our technical team are currently investigating this as a high priority. We will provide another update once we have identified the cause and are working on a fix. Apologies for any inconvenience this is causing you

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

UK customers are experiencing performance issues when navigating through the Reconciliation Product. We are aware of the issue and are working on it has a high priority.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

DataShare UK customers are currently not able to access their portals. We are aware of the issue and are working on it urgently.

This incident has been resolved.

We are continuing to investigate this issue.

DataShare US customers are currently unable to access their portals. We are aware of the issue and are working on it urgently.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

DataShare CA customers are currently unable to access their portals. We are aware of the issue and are working on it urgently.

This incident has been resolved.

We are currently experiencing a service interruption where emails sent to the datashare-support@validis.com are not being forwarded to our CRM. This issue was identified this morning and we believe emails sent to the help desk since the 29th September have not been responded to. Requests can still be raised via the DataShare help site https://datashare-support.validis.com/hc/en-gb/requests/new and DataShare customers can still also call into the support desk without issue. We are working to resolve this as quickly as possible and all outstanding tickets are being worked on in date order. Apologies for the inconvenience this has caused.

This incident has been resolved.

A fix has been implemented and we are currently monitoring the system. Email notifications are now being received by affected users and we will be processing through a backlog of emails from the past 72 hours. Apologies for any inconvenience caused by this issue

Our technical team have identified the cause of the issue and are currently working towards implementing a solution over the next couple of days. Apologies for any inconvenience caused, we will update you as soon as we have further information.

We are continuing to investigate this issue.

We are currently investigating a DataShare UK issue where some users are not receiving email notifications. Our technical team is looking into this and we will update you as soon as we have further information.