upstart

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Historical record of incidents for upstart

Report: "Scheduled Maintenance"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We're planning a maintenance of our production services which may impact the availability of the Upstart application (including Powered By Upstart sites). The maintenance will run for up to 1 hour and we will be using this time to upgrade components of our system.We expect the application to continue to be available to end users throughout the window, but are notifying you in advance in the event that issues occur during the upgrade. We'll post an update once it's complete.

Report: "Rate Check Errors"

Last update
resolved

This incident has been resolved.

investigating

Applicants are experiencing an elevated level of errors while checking their rate. We are actively investigating and working to mitigate this issue.

Report: "Upstart Issue"

Last update
resolved

Our product experienced unexpected downtime beginning at 3:26 PM PT. The product was restored as of 5:15 PM PT. We are continuing to monitor site health will be reaching out to affected applicants.

Report: "Product Downtime"

Last update
resolved

Our product is currently experiencing unexpected downtime. We are actively investigating and working to mitigate this issue.

Report: "Upstart.com Unavailable"

Last update
resolved

This incident has been resolved.

monitoring

Our upstream service provider has restored service and we are now monitoring recovery of the Upstart website.

investigating

As of approximately 12:14 PDT, portions of the Upstart website became unavailable due to an outage of an upstream service provider. We are engaging with that provider to restore service as soon as possible.

Report: "Upstart Issue"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

Our product is current experiencing issues beginning at 9:15 AM PT. We are currently investigating the problem and will send update as we work on a resolution.

Report: "Upstart Issue"

Last update
resolved

This incident has been resolved.

identified

Our product is currently experiencing some issues as of 11:42AM PST which is resulting in some users being unable to complete the application process.

Report: "Upstart Issue"

Last update
resolved

Our product experienced unexpected downtime beginning at 12:37 PM PT. The product was restored as of 12:56 PM PT, but we are continuing to monitor site health and identify root cause.

Report: "Upstart Issue"

Last update
resolved

Our product experienced unexpected downtime beginning at 7:16 AM PT. The product was restored as of 7:31 AM PT, but we are continuing to monitor site health and identify root cause.

Report: "Upstart Issue"

Last update
resolved

We're happy to report that the recent issue has been resolved and all services are now stable. Thank you for your patience.

monitoring

Our product experienced unexpected issues, beginning at 8:58 PM PT. The product was restored as of 09:08AM PT, we are continuing to monitor site health and identify root cause.

Report: "Upstart Issue"

Last update
resolved

Our service encountered an unexpected downtime related to login functionality that began at 11:20 AM Pacific Time and lasted until 11:30 AM Pacific Time. The issue has been addressed and resolved, and login operations have returned to normal.

Report: "Upstart Issue"

Last update
resolved

This incident has been resolved as of 1:29PM Pacific.

investigating

Our product is reporting api experiencing unexpected downtime beginning at 1:30 PM PT. We are investigating the issue.

Report: "Upstart Issue"

Last update
resolved

Our product experienced unexpected downtime beginning at 1:02 PM PT. The product was restored as of 1:20 PM PT, but we are continuing to monitor site health.

identified

Our product is experiencing unexpected downtime beginning at 1:02 PM PT. We are investigating.

Report: "Product Downtime"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

Our product is currently experiencing unexpected downtime. We are actively investigating and working to mitigate this issue.

Report: "Product Downtime"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Our product is currently experiencing unexpected downtime. We are actively investigating and working to mitigate this issue.

Report: "Product Downtime"

Last update
resolved

This incident has been resolved.

investigating

Our product experienced unexpected downtime between 3:34 PM PST and 3:51 PM PST. We are currently monitoring the situation.

Report: "Product Downtime"

Last update
resolved

Our product experienced a short, unexpected interruption in service due to a third-party partner forcing a software upgrade on part of our underlying infrastructure. The issue has been completely resolved, and is not expected to occur again.

Report: "Product Downtime"

Last update
resolved

Our product experienced a brief interruption in service. The issue has been identified and resolved.

Report: "Rate Check Errors"

Last update
resolved

This issue was resolved at 3:30pm PDT.

investigating

Applicants are experiencing an elevated level of errors while checking their rate. We are actively investigating and working to mitigate this issue.

Report: "Product Downtime"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Our product is currently experiencing unexpected downtime. We are actively investigating and working to mitigate this issue.

Report: "Rate Check Errors"

Last update
resolved

This incident has been resolved.

investigating

Applicants are experiencing an elevated level of errors while checking their rate. We are actively investigating and working to mitigate this issue.

Report: "Product downtime"

Last update
resolved

The upstream dependency API outage has been resolved, and Upstart website functionality is considered fully restored. This incident is now considered resolved.

identified

The cause of the issue has been identified as an upstream dependency API outage. We are continuing to actively investigate, and are working to mitigate this issue where possible.

investigating

Our product is currently experiencing unexpected downtime. We are actively investigating and working to mitigate this issue.

Report: "Product Downtime"

Last update
resolved

This incident has been resolved.

investigating

Our product is currently experiencing unexpected downtime. We are actively investigating and working to mitigate this issue.

Report: "Product Downtime"

Last update
resolved

Our product experienced unexpected downtime between 8:18 PM and 8:25 PM PT due to a database change. The issue has been resolved and the system is now performing normally.

Report: "Upstart Issue"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

The Upstart product is experiencing an unexpected downtime. We are currently investigating the issue.

Report: "Upstart Issue"

Last update
resolved

Our product experienced unexpected downtime beginning at 5:57 PM PT. The product was restored as of 6:29 PM PT, but we are continuing to monitor site health and identify root cause.

Report: "Reporting API Maintenance"

Last update
resolved

Maintenance has been completed. All fields on the /applications endpoint are now operational.

identified

Data for certain credit report fields on the /applications endpoint is currently unavailable while we perform maintenance. All other fields and endpoints remain operational. We will provide an update on the availability of these fields once maintenance is complete.

Report: "Product Downtime"

Last update
resolved

This incident has been resolved.

monitoring

The upstart.com platform experienced unexpected downtime from 1:35PM PT, and was restored at approximately 1:52PM PT. We have identified the root cause, and are continuing to monitor site health.

Report: "Upstart Issue"

Last update
resolved

Our third-party service provider has reported that the majority of their resources affected by the earlier degradation are in full recovery. Since approximately 6:00AM PST, we have observed error rates and site latency return to normal levels on the Upstart platform.

monitoring

The Upstart platform started experiencing issues related to service degradation with an (upstream) third-party service provider at approximately 4:10AM PT. Our third-party service provider identified the issue and began implementing remediation. By approximately 6:00AM PT, error rates on the Upstart platform were decreasing back to normal levels. We are continuing to monitor the recovery of our third-party provider, and will provide updates as our service provider works to fully resolve the issue.

investigating

The Upstart product is currently experiencing issues. We are actively investigating and working to mitigate this issue.

Report: "Product Downtime"

Last update
resolved

This incident has been resolved.

monitoring

Our product experienced unexpected downtime beginning at 9:20 AM PT. The product was restored as of 10:11 AM PT, but we are continuing to monitor site health and identify root cause.

Report: "Upstart Issue"

Last update
resolved

Our service provider has reported full recovery of all degraded services. From approximately 7:30AM PST to 1:30PM PST yesterday, the Upstart platform experienced elevated error rates, specifically with a small set of borrowers performing manual document submission. Error rates have returned to normal levels on the platform.

monitoring

Our service provider has reported that mitigation has taken place, and recovery is in progress. As of approximately 1:30PM PST, we have seen error rates on the Upstart platform return to normal levels. We will continue to monitor our service provider's recovery, and will provide further updates when recovery is fully complete.

monitoring

The Upstart platform is currently experiencing issues related to service degradation with an (upstream) third-party service provider. At the moment, end-user impact appears limited to a small set of borrowers during manual-document submission. We will continue to monitor the situation, and provide updates as our third-party service provider works to resolve the issue.

investigating

The Upstart product is currently experiencing issues. We are actively investigating and working to mitigate this issue.

Report: "Partial Product Downtime"

Last update
resolved

Our product experienced an unexpected partial downtime today between 8:58AM PT and 9:22AM PT, due to issues with one of our cloud service providers (Cloudflare).

Report: "Emergency Maintenance"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating this issue.

Report: "Product Downtime"

Last update
resolved

Our product experienced high end user request latency between 1:10 and 1:52 PM PT. The issue has since been resolved. We're closely monitoring the system and investigating root cause.

Report: "Product Downtime"

Last update
resolved

Our product experienced unexpected downtime and high request latency between 11:17 and 11:27 AM PT. The issue has since been resolved. We are closely monitoring the system and investigating root cause.

Report: "Product Downtime"

Last update
resolved

Our product experienced unexpected downtime between 9:05 and 9:14 AM PT. The issue has since been resolved. We're closely monitoring the system and investigating the root cause.

Report: "Product Downtime"

Last update
resolved

Our product experienced unexpected downtime from 17:31 PST to 17:59 PST. The issue has since been resolved and we are monitoring the site closely.

Report: "Application Form Downtime"

Last update
resolved

A UI bug was introduced that prevented a subset of applicants from being able to submit the Upstart application from 8:22AM to 8:28AM PT on August 24th.

Report: "Product Downtime"

Last update
resolved

The root cause was identified as high utilization in our primary database. A reboot of the instance was required to restore health. The system is operational as of 4:31 AM Pacific.

investigating

Our product is currently experiencing unexpected downtime as of 3:24 AM Pacific. We are actively investigating and working to mitigate this issue.

Report: "UI Issues Across Multiple Pages"

Last update
resolved

On 7/23/20 between 11:17 AM PT and 12:52 PM PT, a configuration error in an A/B test led to UI issues across the Upstart platform. Depending on the page, the issue prevented new applications from being created, prevented returning applicants from resuming, and displayed UI bugs and blocking dialogs to home screen visitors. Upon halting the test, the issue was resolved.

Report: "Product Downtime"

Last update
resolved

Our product experienced unexpected downtime today between 14:14 and 14:35 PT due to issues with one our cloud service providers (Cloudflare)

Report: "Rate Check Errors"

Last update
resolved

On June 18th from 17:11 to 18:03 PM PT, applicants encountered an error page while checking their rate. The issue has since been been resolved and we are monitoring the site closely.

Report: "Stand alone application form inaccessibility"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

The application form was inaccessible for stand alone programs from 11:37-11:47am ET. We have identified and resolved the issue.

Report: "Intermittent Errors"

Last update
resolved

From 6:05PM to 6:12PM Pacific users of our product experienced an elevated rate of errors while using various parts of the platform. We have identified and resolved the issue.

Report: "Product outage impacting referral traffic originating at upstart.com"

Last update
resolved

From 11:08 - 11:17 AM Pacific, there was a product outage impacting referral traffic originating at upstart.com. Standalone PBU sites were not impacted.

Report: "Product Downtime"

Last update
resolved

Our product experienced unexpected downtime from 2020-02-09 19:55PST to 2020-02-09 20:07PST.

Report: "Rate Check Errors"

Last update
resolved

Applicants experienced an elevated level of errors while checking their rate today between 11:17 AM and 11:33 AM PT. The underlying issue has been remediated and the system is currently performing normally.

Report: "Rate Check Errors"

Last update
resolved

Applicants experienced an elevated level of errors while checking their rate today between 10:47 AM and 11:19 AM PT. The underlying issue has been remediated and the system is currently performing normally.

Report: "Product Downtime"

Last update
resolved

This incident has been resolved.

monitoring

We identified an issue in our web application connecting to our caching infrastructure hosted by AWS. Our product is currently functioning normally, but we are monitoring the system closely.

investigating

Our product is currently experiencing unexpected downtime. We are actively investigating and working to mitigate this issue.

Report: "Rate Check Errors"

Last update
resolved

Applicants experienced an elevated level of errors while checking their rate starting at 8:20 PT. The issue was fully resolved as of 8:43 PT.

Report: "Product Downtime"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Our product is currently experiencing unexpected downtime. We are actively investigating and working to mitigate this issue.