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The incident with Outlook calendar har been resolved. If you dont see the app anymore under settings you need to reinstall it under Apps within Upsales. Thank you for your patience.

We're experiencing degraded performance in the Office 365 Calendar integration. Our developers are investigating the issue

This incident has been resolved and Upsales is working as normal

We are continuing to investigate this issue.

Some customers may currently be having problems reaching our system. We’re currently working to resolve this issue.

This incident has been resolved.

We’re actively working to resolve the issue and restore full functionality as soon as possible.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently experiencing an issue affecting the functionality of the Insights and Report Centre. Our team is actively investigating the cause of the issue and working to resolve it as quickly as possible. We apologise for any inconvenience this may cause and will provide further updates as soon as we have more information. Thank you for your patience.

The issue impacting some users' ability to sign in and others experiencing slow performance in Upsales has now been resolved. Our team identified the cause and implemented a fix, and all systems are operating as expected. We apologise for any inconvenience caused and thank you for your patience during this time. If you continue to experience any issues, please don't hesitate to reach out to our support team.

A fix has been implemented and we are monitoring the results.

Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will provide updates as soon as we have more information.

Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will provide updates as soon as we have more information.

This incident has been resolved.

The Operators in Sweden has informed us that there are currently a peak due to high traffic causing delay in delivery of SMS and DLRs.

This incident has been resolved.

Microsoft 365 Status: Some services are slow or not fully working, which may affect Upsales users with Office 365 calendar and email integrations. Microsoft is working on fixes and monitoring stability. Follow updates on Microsofts website: https://portal.office.com/servicestatus

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We will be performing maintenance of Insights today between 17:15-17:30

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some users may be experiencing that doing actions in Upsales is slower than usual. We’re aware of the issue and are working to fix it.

This incident has been resolved.

We are currently experiencing an issue that is impacting the Fortnox integration within Upsales. This means that data synchronization between the two platforms may be interrupted. For more information please visit https://status.fortnox.se/

This incident has been resolved.

We are writing to inform you of a temporary disruption in our provider's 2-Factor Authentication (2FA) text notification service for users. Our provider are currently experiencing difficulties sending verification codes to users.

The maintenance is completed.

This is to inform you that scheduled maintenance for Insights will be conducted today on September 16, 2024, between 17:10 and 17:30. During this time frame, there may be interruptions in accessing or updating data on the Insights platform. Maintenance Details: Date: September 16, 2024 Time: 17:10-17:30 Purpose: Routine maintenance to enhance system performance and stability. Expected Impact: Users may experience temporary unavailability or slow response times during the maintenance window.

This incident has been resolved.

We are monitoring the external DNS issues.

We have observed an issue with the DNS of certain internet service providers, leading to connectivity problems for some users. This has affected the ability of these users to access Upsales.

We are continuing to work on a fix for this issue.

Some users may be experiencing that logging in to Upsales is slower than usual. We’re aware of the issue and are working to fix it.

This incident has been resolved.

Users that are using 2FA as a login method might be experiencing delays with the text message that is sent. See below from our provider: 2024-08-28 12 12:19:00 – We are still experiencing an ongoing disruption affecting SMS delivery. Our technicians are working urgently to resolve this. We will provide an update as soon as we have more information to share. We apologize for the impact this may have on you. 2024-08-28 10:45:00 – We are currently experiencing an ongoing disturbance that may affect SMS delivery, causing potential delays. We are actively working to resolve this. We will update you as soon as the issue is resolved. 2024-08-28 14:54:00 -We would like to inform you that the SMS delivery has significantly improved. The majority of the traffic is now back to normal, but a small amount is still affected. We are actively working to resolve the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some users may be experiencing that Upsales is slower than usual. We’re aware of the issue and are working to fix it.

This incident has been resolved.

Some users may be experiencing that Upsales is slower than usual. We’re aware of the issue and are working to fix it.

Some users experienced that Upsales was slower than usual for 10 minutes

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some users may be experiencing login issues Upsales is at the moment. We are aware of the issue and are working to fix it.

This incident has been resolved. Your connection against the Fortnox app might have been broken. To fix this issue you need to re-authenticate the Fortnox app under your settings in Upsales. For more information check https://status.fortnox.se/.

This incident has been resolved. We have added measures so this particular issue will not occur again.

The issue has been identified and we are doing our best to resolve the issue as soon as possible.

This incident has been resolved.

We are currently experiencing issues with Insights. We have identified the issue and are working on a solution.

The issue is now resolved

Some customers may experience degraded performance using our chat functionality. To get in touch with us, please email us at support@upsales.com or give us a call at +468 505 806 01

This incident has been resolved.

We are continuing to investigate this issue.

Some customers may currently be having problems reaching our system. We’re currently working to resolve this issue.

This incident has been resolved.

We want to inform you that we are upgrading Insights performance. During this process, there will be a temporary interruption in the service. ETA for this upgrade is roughly 20-25 minutes and will start 11:40 today (Thursday, 26/10). We apologize for any inconvenience caused and appreciate your understanding.

This incident has been resolved.

A fix has been implemented and we are monitoring the results, Upsales should be available for all users

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Some customers may currently be having problems reaching our system. We’re currently working to resolve this issue.

The issue has been successfully resolved, and we have taken the step of personally reaching out to each of the impacted customers.

We have identified an issue with the subscription module, which resulted in the creation of duplicate orders for a small number of customers during the day. At this moment, we are unable to pinpoint the specific customers who have been affected by this issue. To prevent further duplication, our dedicated team of engineers has taken prompt action by temporarily pausing the automatic creation of orders. Rest assured, these orders will be generated as soon as a fix is in place. Thank you for your patience and we apologize for any inconvenience caused

This incident has been resolved.

Users may experience issues using insights inside of Upsales. Our engineers are aware of the issue and are working towards a solution.

This incident has been resolved.

We have received confirmation from PE Accounting that the issue has been fixed on their end and we've restored sync against "our reference" and "approver" from our end.

Yesterday morning (31/8) PE released a change in their API which caused issues in the integration between Upsales and PE. The issue caused users not being able to sync order to PE due to a new limitation on sending the user on the order to the field "our reference" in PE. PE confirmed a rollback of this change and it is estimated to be done on Saturday (2/9). Meanwhile we have made a small change in the integration meaning that user will not sync to "our reference" and "approver" in PE. This can be set manually in PE during the time we await the completion of the rollback.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some users may be experiencing Upsales being slower than usual. We’re aware of the issue and are working to fix it.

On Monday morning, August 21, 2023, the Upsales API experienced an unexpected period of unavailability due to an expired SSL certificate. The certificate expired at 0:16 CEST and was renewed at 08:10 CEST. This incident resulted in disruptions to service for users who were attempting to access the API during that time. We have taken immediate action to solve the issue, and steps have been taken to prevent similar incidents in the future.

This incident has been resolved.

We are currently experiencing degraded performance in the Fortnox application, resulting in delayed updates in Upsales. This only affects some customers. Thank you for your patience and understanding as we work to resolve this promptly.

This incident has been resolved.

We are currently experiencing degraded performance in the Fortnox application, resulting in delayed updates in Upsales. This only affects some customers. Thank you for your patience and understanding as we work to resolve this promptly.

On June 14th we experienced an outage for customers using our Single Sign On feature following a routine system update. Making them unable to log in. We were made aware of the issues 08:37 and started working on a solution at 08:40. This outage affected customers that are using our Single Sign On feature and we apologize for the inconvenience it may have caused. The service has now been restored. # What happened? Upsales CRM consists of multiple services that communicate with each other. For system updates we are releasing new updates to multiple services at the same time. The update contained changes to functionality that is executed upon logging in to the system which didn’t work for customers using Single Sign On. At first investigation the problem seemed to be external from Upsales service as there was errors related to one Single Sign On provider in the logs of the system. When more customers with different providers reported similar issues and us being unable to directly find a fix we decided to execute a rollback of the release. However while this rollback seemed to have executed properly it failed to execute across all of our services. Leadning the non-working service still running the latest version of the code. The error rates was quite low after the faulty rollback leading the team to believe that the problem had been mitigated. Afterwards we discovered that the rollback hadn’t completed successfully and did it again which brought back service for the affected customers. # Timeline 08:30 - The faulty code was released in production 08:37 - The team was first notified that users was unable to log in with Single Sign On 09:34 - A rollback of the release was executed. However leaving the system in a bad state with part of the system running an old version and other parts running the new version 11:53 - A second rollback was executed to revert the remaining parts of the system to an older version 11:59 - Incident fully mitigated # Where do we go from here? ## Actions already taken * To avoid this happening again we have updated our rollback routines so a faulty rollback will be fully visible for the engineers. ## Long term actions * We will review our routines regarding how long a new faulty release will be in production before deciding to execute a rollback * We will invest in improving our monitoring and alerting to quickly identify issues related to log-ins

This incident has been resolved

Some customers may experience issues logging into Upsales if you are using Single Sign-On. Our engineers are aware of the issue and are working towards a solution.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Some users may be experiencing that Upsales is slower than usual. We’re aware of the issue and are working to fix it.

This incident has been resolved.

We are continuing to work on a fix for this issue.

Users may experience issues creating orders inside of Upsales. Our engineers are aware of the issue and are working towards a solution. This only applies to customers using the Fortnox integration

This incident has been resolved.

Users with the subscription addon may experience issues with visibility of custom fields. Our engineers are aware of the issue and are working towards a solution.

This incident has been resolved.

The issue has been identified and we are looking at a solution.

Some users may be experiencing issues with certain functionalities in Upsales. We’re aware of the issue and are working to fix it.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some customers may currently be having problems reaching our system. We’re currently working to resolve this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some customers may currently be having problems reaching our system. We’re currently working to resolve this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some users may be experiencing that Upsales is having performance issues. We’re aware of the issue and are working to fix it.

This incident has been resolved.

A fix has been implemented and we're monitoring the results

The issue has been identified and we're working and a fix will be released soon

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're experiencing degraded performance in the Office 365 Calendar Sync, this may result in appointments taking longer to sync. Our developers are investigation the issue

This incident has been resolved.

A fix has been implemented and we're monitoring the results. It will take a few hours for the integration to work in real-time

We're experiencing degraded performance in the Office 365 Calendar Sync, this may result in appointments taking longer to sync. Our developers are investigation the issue

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some users may be experiencing slowness accessing parts of the site. We’re aware of the issue and are working to fix it.

The incident have been resolved - if you are still experiencing issues you may need to re-connect the integration towards Fortnox by going to App Directory. Click on Fortnox and click on Log in to Fortnox

We're getting reports of customers having issues with the integration to Fortnox and are investigating the issue

This incident has been resolved.

We're currently experiencing degraded performance in the Office 365 Calendar Sync, this may result in appointments taking longer to sync

This incident has been resolved.

The problem has been solved but there's still a bit of delay, we're expecting normal operation in a couple of hours

The issue has been identified and we're working on a solution

This incident has been resolved.

We are continuing to work on a fix for this issue.

We're currently experiencing degraded performance in the Office 365 Calendar Sync, this may result in appointments taking longer to sync

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Some users may be experiencing slowness accessing parts of the site. We’re aware of the issue and are working to fix it.

Between 2022-02-15 07:30 and 2022-02-18 12:35 Upsales had a bug that could remove data in your own fields (custom fields) on companies even though you as a user did not want it. The data in your custom fields could disappear if the customer journey status was updated to a new status. The bug is fixed and our development team has restored data from our backups that was removed. As many integrations use their own fields to match companies between external systems, we ask you to be aware of any duplicates in the systems you have integrated with Upsales.