Historical record of incidents for Unqork
Report: "Exception Cohort (3) Staging Release Delayed"
Last updateThe scheduled maintenance has been completed.
The 5/22/25 Exception Cohort (3) Staging release has been delayed to 5/29/25. The reschedule date has been updated on the Release Calendar.
Report: "GA Cohort (2) UAT Release Delayed"
Last updateThe scheduled maintenance has been completed.
The 5/21/25 GA Cohort (2) UAT release has been delayed to 5/28/25. The reschedule date has been updated on the Release Calendar.
Report: "Early Release Cohort (1) Production Release Delayed"
Last updateThe scheduled maintenance has been completed.
The 5/20/25 Early Release Cohort (1) Production release has been delayed to 5/27/25. The reschedule date has been updated on the Release Calendar.
Report: "503 Errors"
Last updateUnqork continues to observe normal environment operations. If any further issues are observed, please raise a ticket in the Support portal.
Unqork has concluded its investigation and has resolved any intermittent 503 errors experienced by our AWS hosted clients. We are continuing to monitor our systems to ensure the issue has been fully resolved.
Unqork is continuing to resolve the issue for clients experiencing 503 errors. We will provide an update in the next 30 minutes.
Unqork is actively resolving issues for clients experiencing 503 errors. We will continue to provide updates every 30 minutes.
We are continuing to investigate this issue.
We are aware some of our AWS hosted customers are experiencing 503 errors when accessing their environments. We are actively investigating and will provide an update in the next 30 minutes.
Report: "Scheduled 6.82 GA Production Release Delayed"
Last updateThis incident has been resolved.
We apologize but the scheduled 6.82 Production release has been delayed for one day due to an unexpected Unqork technical issue. You can expect the 6.82 GA Production release on Sep 21, 2023.
Report: "Promotions Currently Unavailable"
Last updateUnqork has resolved the issues and all platform functionalities are restored.
Unqork has restored promotions between environments and other affected platform features. We continue to monitor performance to ensure the issues are fully resolved. We will provide further updates.
We continue to investigate and seek resolution for the issue of promotions between environments. It now appears that other platform features may be impacted. We are continuing to assess the scope of the issue and are working towards resolution. We will provide further updates.
We are currently investigating an issue with promotions between environments. All other platform features and functionalities are operating normally. We will provide further updates shortly.
Report: "Potential Issue"
Last updateUnqork has resolved the issue and services to the affected clients has been restored.
Unqork has resolved the issue and is restoring services to the affected clients
Unqork is experiencing outages that are potentially affecting certain client environments. These outages appear to be related to certain certificate issues. We are currently investigating and monitoring. We will provide ongoing updates as more information is made available.
We are aware of a potential issue impacting the platform and are currently performing initial investigation. We will provide further updates shortly.
Report: "Potential Issue"
Last updateThis afternoon, a connectivity issued caused by AWS impacted access to our environments. We can confirm that the issue is now fully resolved. Please see below from AWS: [RESOLVED] Internet Connectivity 1:06 PM PST Between 11:34 AM and 12:51 PM PST, customers experienced Internet connectivity issues for some networks to and from the US-EAST-2 Region. Connectivity between instances within the Region, in between Regions, and Direct Connect connectivity were not impacted by this issue. The issue has been resolved and connectivity has been fully restored. Please reach out to your Unqork Customer Success Manager with any questions.
We are aware of a potential issue impacting the platform and are currently performing initial investigation. We will provide further updates shortly.
Report: "Resolved"
Last updateAWS has confirmed that the vast majority of EC2 instances are now healthy. Unqork has confirmed that the affected environments are accessible. Thank you for your patience. Please reach out to your Unqork representative for any further details or questions.
AWS has reported an outage in us-east-2, and we are currently investigating and monitoring impacts to Unqork customers. AWS has reported that most systems in the region should be recovering. We will provide ongoing updates as more information is made available.
We are aware of a potential issue impacting the platform and are currently performing initial investigation. We will provide further updates within 15 mins
Report: "Resolved"
Last updateWe have resolved the issue. Thank you for your patience.
We have resolved the DNS impact on subdomain records. We are monitoring to ensure continued availability.
We have identified that the root cause of the issue is a DNS impact on subdomain records and our engineers are continuing to work on the resolution. We will continue to provide ongoing updates.
We have identified that the root cause of the issue is a DNS impact on subdomain records and our engineers are continuing to work on the resolution. We will continue to provide ongoing updates.
We have identified and are working on a solution for the issue with automation managing *.unqork.io subdomains. Users may continue to experience difficulty accessing environments temporarily. We will continue to provide ongoing updates.
We are currently investigating an issue with automation managing *unqork.io subdomains and some users may experience difficulty accessing their environments until further notice. Our engineers are actively investigating this issue. We will provide ongoing updates.
Report: "Resolved"
Last updateAWS has confirmed that the issue has been resolved. Thank you for your patience.
We have found this issue to be isolated to non-production environment levels. AWS continues to report increased error rates across various services and we are monitoring. We will provide ongoing updates.
We have found this issue to be isolated to non-production environment levels. AWS continues to report increased error rates across various services and we are monitoring. We will provide ongoing updates.
AWS has reported increased error rates across various services and we are currently investigating and monitoring impacts to Unqork customers. We ask creators to avoid promotions across environments until further notice. We will provide ongoing updates.
Report: "Resolved"
Last updateAWS has confirmed that the issue has been resolved. Thank you for your patience.
AWS continues to report increased error rates across various services and we are monitoring. We will provide ongoing updates.
AWS continues to report increased error rates across various services and we are monitoring. We will provide ongoing updates.
We are continuing to investigate this issue.
AWS has reported increased error rates across various services and we are currently investigating and monitoring impacts to Unqork customers. We ask creators to avoid promotions across environments until further notice. We will provide ongoing updates.
Report: "Resolved"
Last updateDNS updates are fully propagated and the issue is fully resolved. Thank you for your patience.
We have resolved the DNS issue and all environments are fully operational. Some customers may experience intermittent outages as DNS updates are fully propagated.
We have identified and are working on a solution for the issue with the DNS error impacting Unqork.io. While some sites have recovered to 100% we ask users to avoid use of Unqork until further notice. We will continue to provide ongoing updates.
We are currently investigating a platform issue caused by an incorrect change from a DNS provider impacting Unqork.io. During this time please avoid all environments. We will provide ongoing updates.