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Last checked 2025-06-14T13:47:06.457Z from Unloc's official status page

Historical record of incidents for Unloc

Jun 12, 2025

Report: "Google Cloud global outage"

Last update 2025-06-12T18:50:17.092Z

monitoring2025-06-12T18:00:51.000Z

Google Cloud is currently experiencing a global outage. This affects several of Unloc's core services.

Nov 9, 2023

Report: "Partial outage related to Google Secret Manager"

Last update 2023-11-09T08:31:01.492Z

resolved2023-11-09T00:00:00.000Z

Some of Unloc's core functionality was affected by this; mainly related to creation of new keys and refreshing of existing keys. This issue was resolved by Google within 90 minutes.

Jun 22, 2023

Report: "Trouble with the unloc.app domain"

Last update 2023-06-22T07:15:17.402Z

resolved2023-06-21T17:30:00.000Z

This incident was resolved at 21:25. Due to domain registration issues, no web traffic could be routed to the unloc.app domain. The Unloc website, the Unloc APIs, incoming email, Unloc Control Center were all unavailable during this period. The Unloc app was only limited impacted. Door opening and key sharing worked as usual, with some limitiations. The main impact was that IP-based locks could not be operated. Bluetooth locks were fully operational.

Nov 12, 2021

Report: "We are experiencing problems with our solutions"

Last update 2021-11-12T12:54:57.609Z

resolved2021-11-12T12:54:57.594Z

The issue with Google Cloud infrastructure components has been resolved for all affected products

monitoring2021-11-12T12:01:43.150Z

Our platform provider, Google, has reported the issue has been fixed. We'll continue to monitor the issue.

identified2021-11-12T10:08:37.127Z

Google is working on the issue, see the status for the incident here: https://status.cloud.google.com/incidents/A1HUEnN25xk8XiSmjmsj

investigating2021-11-12T09:46:48.899Z

Our platform provider, Google is experiencing some issues region wise at the moment. This may affect the Unloc API and Unloc app's functionality. We are continuing to monitor the issue and will update when we know more.

investigating2021-11-12T09:09:53.692Z

We are currently investigating the issue.

Jun 23, 2021

Report: "Some Salto-locks are experiencing problems"

Last update 2021-06-23T05:43:19.241Z

resolved2021-06-22T14:30:13.000Z

This incident has been resolved.

investigating2021-06-22T13:41:14.025Z

A backend system controlling Salto locks in some buildings is currently having an issue. This means that the usage of Salto keys in these buildings may not be working. We are currently investigating the issue together with our partners.

Jun 17, 2021

Report: "System outage"

Last update 2021-06-17T12:56:15.681Z

resolved2021-06-11T19:00:00.000Z

Due to a faulty configuration change in our system, our solutions was unavailable for around two hours. The issue was resolved by rolling back the faulty configuration change. Measures to detect and resolve these types of error faster is being applied.

Apr 23, 2021

Report: "Futurehome not currently functional"

Last update 2021-04-23T05:32:28.585Z

resolved2021-04-23T05:32:28.566Z

This incident has been resolved.

monitoring2021-04-20T14:14:56.371Z

Futurehome currently has an issue with their backend. This means that onboarding with Futurehome, and using keys for Futurehome-connected locks will not work. Futurehome is currently investigating the issue.

Jun 23, 2020

Report: "Trouble with SMS login."

Last update 2020-06-23T19:15:21.004Z

resolved2020-06-23T19:15:20.991Z

This incident has been resolved.

identified2020-06-23T12:29:29.019Z

Some users are experiencing trouble with SMS login.

Jun 22, 2020

Report: "Problem with domain names"

Last update 2020-06-22T07:02:39.257Z

resolved2020-06-22T07:02:39.240Z

This incident has been resolved.

investigating2020-06-22T06:58:45.703Z

The issue has been resolved.

investigating2020-06-22T04:25:34.037Z

We are currently investigating an issue with our domain names.

Mar 2, 2020

Report: "Push messages is currently not available to all users."

Last update 2020-03-02T15:37:45.044Z

resolved2020-03-02T15:37:45.027Z

This incident has been resolved.

identified2020-03-02T15:37:09.092Z

We are continuing to work on a fix for this issue.

identified2020-02-21T08:30:38.000Z

The issue has been identified and a fix is being implemented.

Nov 13, 2019

Report: "Problems with "key missing" / "nøklene mangler""

Last update 2019-11-13T17:14:32.542Z

resolved2019-10-25T10:31:22.579Z

This incident has been resolved.

monitoring2019-10-24T13:37:16.177Z

A fix has been implemented and we are monitoring the results.

identified2019-10-24T10:11:52.378Z

We are aware of the issue and working on a fix.

monitoring2019-10-24T09:14:03.354Z

We are continuing to monitor for any further issues.

monitoring2019-10-24T09:08:33.161Z

A fix has been implemented and we are monitoring the solution.

identified2019-10-24T07:16:42.254Z

Some of our users are experiencing trouble with downloading and accessing their keys. We are aware of the probelm and are working as quickly as possible to fix it. We are sorry for the inconvenience this may cause and will inform our users as soon as the issue has been fixed.

Report: "Error 2002 or "Fetching data""

Last update 2019-11-13T17:14:32.491Z

resolved2019-10-28T11:59:59.481Z

The problem has been fond and solved. It should work without problem.

monitoring2019-10-28T10:21:17.327Z

A fix has been implemented and the results are being monitored

identified2019-10-28T08:04:09.553Z

More details in help article: https://help.unloc.app/en/articles/3186980-error-when-trying-to-use-key

identified2019-10-28T07:53:46.249Z

The issue has been identified and a fix is being implemented.