Is Unit Down Right Now? Check if there is a current outage ongoing.

We are currently experiencing degraded performance for some of our onboarding and Remote Deposit Capture services due to a Google Cloud Platform (GCP) outage. Specifically, several of our third-party providers responsible for checks and KYC are impacted, which may result in delays or partial failures during onboarding flows and check deposit Our team is actively monitoring the situation and will provide updates as we learn more from GCP and our affected providers. Thank you for your patience.

This incident has been resolved.

We are continuing to investigate this issue.

Unit is experiencing issues with Visa DPS. Some card authorizations are subject to stand-in processing.

We are continuing to investigate this issue.

Unit is experiencing issues with Visa DPS. Some card authorizations are subject to stand-in processing.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're experiencing an elevated level of API errors on Sandbox and are currently looking into the issue.

We're experiencing an elevated level of API errors on Sandbox and are currently looking into the issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

VeryGoodSecurity has implemented a fix, and we are currently monitoring the results.

This would affect card creation and revealing sensitive card information to end customers.

This would affect card creation and revealing sensitive card information to end customers.

The scheduled maintenance has been completed.

Visa will be undergoing scheduled maintenance during this time.

Visa DPS is scheduled to install changes for the January 2025 Debit Maintenance Release beginning at 06:00 GMT January 24, 2025.During the maintenance window, a brief (up to five-minute) service interruption may occur for traffic flowing through DPS for authorization. As a result, customers may experience stand-in processing (STIP).All DPS systems and applications will remain available for the duration of the maintenance window. However, MVS System in-flight transmissions of batch files and reports may be delayed, resulting in files, card orders, and reports being received later than normal, but within the expected file delivery timeframes.

We will be undergoing scheduled maintenance during this time.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Unit will conduct maintenance on the Production environment on March 23rd between 3:00AM-5:00AM EST. This maintenance will include proactive measures to support the performance, security, and stability of our infrastructure. During this maintenance period, brief intervals of unavailability or diminished performance may arise in the Production environment.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Unit will conduct maintenance on the Sandbox environment on March 16th between 3:00AM-5:00AM EST. This maintenance will include proactive measures to support the performance, security, and stability of our infrastructure. During this maintenance period, brief intervals of unavailability or diminished performance may arise in the Sandbox environment.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are experiencing downtime across the system. The team is investigating

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are experiencing downtime across the system. The team is investigating

This incident has been resolved.

Our vendor implemented a fix. We are monitoring the results.

We are currently working with our vendor to resolve the issue.

This incident has been resolved.

The issue is resolved and we are continuing to monitor.

We are continuing to investigate this issue.

We have partially resolved this issue and are continuing to investigate.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue causing some requests to timeout.

We investigated a high rate of card declines coming from Visa. This is resolved.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

This issue is only impacting Production - Sandbox is operational.

We are currently investigating the issue.

This incident has been resolved.

We experienced some downtime between 12:46-1:01 PM EST A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We experienced downtime between approximately 10:13-10:21 AM EST. A fix has been implemented and we are monitoring the results.

We experienced downtime between approximately 10:51-10:57 AM EST.

This incident has been resolved.

We are currently investigating this issue with payment creation.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix has been partially implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our card creation service is degraded, we are looking into it.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

Visa had an issue preventing card activation between 1:50-3:20 PM EST. Visa resolved this issue. There was no effect on authorizations or transactions during this time.

This issue is resolved.

A fix has been implemented and we are monitoring the results.

Our team identified an issue with a vendor preventing the Dashboard UI from loading.

We've experienced degraded performance, affecting the ability to retrieve customer and account information.

Unit experienced intermittent connectivity issues with Visa between 7:59-8:38 AM EST. Some card authorizations were subject to stand-in processing, and some processed normally.

This incident is resolved. Any affected account creation requests have now succeeded.

We have identified an issue with account creation that causes some attempts to fail and are working on a solution.

This incident has been resolved.

Our team is currently investigating an issue with Sandbox webhook delivery.

Unit experienced a temporary connectivity issue with Visa between 4:30-4:41 PM EST. Some card authorizations were subject to stand-in processing.

Unit experienced intermittent connectivity issues with Visa between 7:30-8:40 AM EST. Most card authorizations processed normally, but some were subject to stand-in processing.

Unit experienced intermittent connectivity issues with Visa between 3:25-3:40 PM EST. Most card authorizations processed normally, but some were subject to stand-in processing.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We experienced brief downtime across multiple services

We detected an issue preventing some ACH payments from being sent out on the afternoon of Tuesday November 14th with Blue Ridge Bank. Our team is working to ensure all affected payments are processed promptly. We expect minimal to no effect on the settlement timeline.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing degraded performance with multiple endpoints, leading requests to timeout. Our team is actively investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We identified an issue with the Freeze Card endpoint. Our team is working to identify a solution.

Unit experienced degraded performance with the GET /authorizations endpoint from 13:34-13:46 UTC. This affected both production and sandbox.

We experienced brief downtime across multiple services from 4:06-4:26 AM EST. The issue has been resolved.

We detected an issue preventing some ACH payments from being sent out on the afternoon of Monday October 16th with Blue Ridge Bank. Our team is working to ensure all affected payments are processed promptly. We expect minimal to no effect on the settlement timeline.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Identified slowness in Sandbox with intermittent failures, affecting the Dashboard and API response times. Investigation is in progress.

We identified and solved an issue that caused an ACH processing delay. This affected some originated ACH debits with a clearing date of 8/8/23.

Unit webhooks were temporarily delayed in production for about 20 minutes. Our team identified and fixed the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are experiencing intermittent connectivity issues with Visa DPS. Card transactions may have been subjected to lower limits and therefore declined, or went through despite insufficient funds in the account.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're experiencing an elevated level of API errors and are currently looking into the issue.

We are currently investigating this issue.

This issue was resolved.

A fix has been implemented and we are monitoring the results.

We are aware of an ACH connectivity issue with Blue Ridge Bank and a third party vendor causing a delay with received ACH payments. We are working to resolve the issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are experiencing intermittent connectivity issues with Visa DPS. Card transactions may have been subjected to lower limits and therefore declined, or went through despite insufficient funds in the account.

This incident has been resolved.

AWS is experiencing degraded contact handling in the US-EAST-1 Region. This may affect areas such as applications, check deposits, and documents. https://health.aws.amazon.com/health/status

We experienced degraded performance related to card transactions programmatic authorizations between 02:56 and 03:23 ET. During this time card transactions may have been subjected to lower limits and therefore declined, or went through despite insufficient funds in the account.

We experienced connectivity issues with Visa between 11:29-11:39 AM EST. Card transactions may have been subject to stand-in processing.

While migrating to newer infrastructure, we experienced an elevated level of errors with customer token verification. This issue has been resolved.

This incident has been resolved.

We are currently investigating this issue.

We've identified an issue that affected the search of customers' accounts on Production and Sandbox between 07:05-07:40 ET. The issue has been resolved.

This incident has been resolved.

We are continuing to investigate this issue.

We are experiencing intermittent connectivity issues with Visa DPS. Card transactions may have been subjected to lower limits and therefore declined, or went through despite insufficient funds in the account.