Udemy

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Last checked from Udemy's official status page

Historical record of incidents for Udemy

Report: "Users are unable to sign up due to an error stating "please enter your full name"."

Last update
resolved

This incident has been resolved.

identified

The sign-up feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it. This is impacting Udemy.com

Report: "Users are unable to sign up due to an error stating "please enter your full name"."

Last update
Identified

The sign-up feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it.This is impacting Udemy.com

Report: ""My Learning" page is degraded"

Last update
resolved

We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

monitoring

The "My learning" page is currently experiencing stability issues - our engineering team is currently working to resolve it. Our ETA for a fix is approximately 5 minutes.

identified

We are continuing to work on a fix for this issue.

identified

We are continuing to work on a fix for this issue.

identified

The "My learning" page is currently experiencing stability issues - our engineering team is currently working to resolve it. This may impact Udemy.com. The symptom is the page is collapsed.

Report: ""My Learning" page is degraded"

Last update
Identified

The "My learning" page is currently experiencing stability issues - our engineering team is currently working to resolve it.This may impact Udemy.com. The symptom is the page is collapsed.

Report: "The search function our site is degraded"

Last update
resolved

We have resolved the stability issues with the search feature on our site and performance is back to normal. We appreciate your patience.

identified

We have resolved the stability issues with the search feature on our site and performance is recovering. We appreciate your patience.

investigating

The search feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it.

Report: "The search function our site is degraded"

Last update
Resolved

We have resolved the stability issues with the search feature on our site and performance is back to normal. We appreciate your patience.

Identified

We have resolved the stability issues with the search feature on our site and performance is recovering. We appreciate your patience.

Investigating

The search feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it.

Report: "Site is degraded"

Last update
resolved

We have resolved the stability issue on our site, and the performance is back to normal. We appreciate your patience.

identified

Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact both Udemy business and Udemy.com Symptoms are intermittent errors and slowness on the site.

Report: "Login feature is degraded"

Last update
resolved

We have resolved the stability issues with the login feature on our site and performance is back to normal. We appreciate your patience.

identified

The login feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it. This impacts Udemy Business.

Report: "Site is degraded"

Last update
resolved

We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

identified

Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This is impacting both Udemy business and Udemy.com. Symptoms are intermittent errors and slowness on the site.

investigating

Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

Report: "Non critical component is degraded"

Last update
resolved

This incident has been resolved.

identified

We are continuing to work on a fix for this issue.

identified

Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact Udemy Business and Udemy.com Symptoms include errors with the Learning Activity trend page and refund requests.

identified

We are continuing to work on a fix for this issue.

identified

Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact Udemy Business. Symptoms include errors with the Learning Activity trend and refund requests.

Report: "Site is degraded"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

Our Udemy.com and Udemy Business sites are experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

Report: "Non critical component is degraded"

Last update
resolved

The issue with the encoding of the videos has now been resolved. We appreciate your patience.

investigating

We are currently investigating an issue with slow encoding for course video assets, which may cause videos uploaded to the platform to take longer to process or potentially fail to upload. We're looking into this, and we'll report back as more information becomes available.

Report: "Facebook login is degraded"

Last update
resolved

We have resolved the stability issues with the logging in with Facebook feature on our site and performance is back to normal. We appreciate your patience.

identified

We're aware of users experiencing issues logging in with Facebook and are looking to resolve the issue as soon as possible.

investigating

We're aware of users experiencing issues logging in with Facebook and are looking to resolve the issue as soon as possible.

Report: "Critical component on our site is degraded"

Last update
resolved

This incident has been resolved.

investigating

The 2-factor authentication & password reset features on our site are currently experiencing stability issues - our engineering team is currently working to resolve them.

Report: "Site is degraded"

Last update
resolved

We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

investigating

Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

Report: "Site is degraded"

Last update
resolved

We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

investigating

We are continuing to investigate this issue.

investigating

Our site is experiencing a stability issue. We're looking into this, and we'll report back as more information becomes available.

Report: "Site is degraded"

Last update
resolved

We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

identified

Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact both Udemy business and Udemy.com. Symptoms are intermittent errors and slowness on the site.

investigating

Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

Report: "Non critical component is degraded"

Last update
resolved

We have resolved the issue where the certificate is not being generated after a course has been completed. Everything is back to normal and we appreciate your patience.

investigating

We are aware of an issue with our Certificates where the certificate is not generating after a course has been completed. We're looking into this, and we'll report back as more information becomes available.

Report: "Site is degraded"

Last update
resolved

We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

Report: "Refund feature is degraded. We know a little more."

Last update
resolved

We have resolved the issues with the refund feature on our site and performance is back to normal. We appreciate your patience.

identified

The refund feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it.

Report: "Non critical component is degraded"

Last update
resolved

The issue with our subscriptions page where it wasn't loading has now been resolved. We appreciate your patience.

investigating

We are continuing to investigate this issue.

investigating

We are aware of an issue with our subscriptions page where it is not loading. We're looking into this, and we'll report back as more information becomes available.

Report: "Practice Test - Non critical component is degraded"

Last update
resolved

The issue with our practice tests where they couldn't be submitted has now been resolved. We appreciate your patience.

investigating

We are aware of an issue with the Practice test feature. This impacts both Udemy Business and Udemy.com (Marketplace). Symptoms are it is not possible to save the answers on the Practice Test. Please try reloading your browsers for the duration of this incident. We are looking into this and working on a resolution.

Report: "Critical component on our site is degraded"

Last update
resolved

We have resolved the stability issues with the site and performance is back to normal. We appreciate your patience.

investigating

We’re aware of an issue with the site at the moment and are working to rectify the problem at the moment, next update should be within 10 minutes.

Report: "Critical component on our site is degraded"

Last update
resolved

We have resolved the stability issues with the payments feature on our site and performance is back to normal. We appreciate your patience.

investigating

The payment feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it.

Report: "Site is degraded"

Last update
resolved

We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

identified

Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact Udemy Business and Udemy.com. Symptoms are some courses and videos are not loading on the site.

identified

We are continuing to work on a fix for this issue.

identified

Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact Udemy.com. Symptoms are some courses and videos are not loading on the site.

investigating

Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

Report: "Site is degraded"

Last update
resolved

We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

identified

We are continuing to work on a fix for this issue.

identified

Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact both Udemy business and Udemy.com Symptoms are intermittent errors and slowness on the site.

investigating

Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

Report: "Site is degraded"

Last update
resolved

We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

identified

The business.udemy.com page on our site is currently experiencing stability issues - our engineering team is currently working to resolve it. This impacts Udemy Business, the page doesn't load.

investigating

Business.Udemy.com is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

Report: "Site is degraded - Slow loading on the site"

Last update
resolved

We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

identified

Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact both Udemy Business and Udemy.com. Symptoms are intermittent errors and slowness on the site.

investigating

Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

Report: "Site is degraded"

Last update
resolved

We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

identified

Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact Udemy.com users Symptoms are homepage is not loading.

investigating

Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

Report: "Non critical component is degraded"

Last update
resolved

We have resolved the localized text appearing in English issues but some users may experience issues. If you are still experiencing this please contact support.

monitoring

We have temporarily resolved the localized text issues on our site, but some users may experience issues. We are continuing to monitor. We appreciate your patience.

investigating

This may impact both Udemy Business and Udemy.com. Symptoms are localized text is appearing in English.

investigating

We are aware of an issue with our translation where text appears in English even for localized content. We're looking into this, and we'll report back as more information becomes available.

Report: "Site is degraded"

Last update
resolved

We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

identified

Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact both Udemy Business and Udemy.com. Symptoms are intermittent errors and slowness on the site.

investigating

Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

Report: "Critical component on our site is degraded"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

The video uploading on our site may take longer than usual processing times - our engineering team is currently working to resolve it.

Report: "Site is degraded - Slow login experience for users"

Last update
resolved

We have resolved the issue on our site, and performance is back to normal. We appreciate your patience.

investigating

Our site is experiencing slower than usual login experience. We're looking into this, and we'll report back as more information becomes available.

Report: "Critical component on our site is degraded - Course enrollment"

Last update
resolved

We have resolved the stability issues with the course enrollment feature on our site and performance is back to normal. We appreciate your patience.

monitoring

The enrollment feature on our site is currently experiencing stability issues - our engineering team is currently monitoring the fix. This may impact both Udemy Business and Udemy.com. Symptoms are delayed enrollments.

identified

This may impact both Udemy business and Udemy.com Symptoms are delayed enrollments.

investigating

The course enrollment feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it.

Report: "Site is degraded"

Last update
resolved

We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

monitoring

Our site is currently experiencing a stability issue - our teams are currently monitoring the fix. This may impact both Udemy Business and Udemy.com. Symptoms are [intermittent errors and slowness on the site.

identified

Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact both Udemy business and Udemy.com Symptoms are slowness on the site.

investigating

Our site is experiencing a stability issue - The site is slow to load or giving an error We're looking into this, and we'll report back as more information becomes available.

Report: "Critical component on our site is degraded"

Last update
resolved

We have resolved the stability issues with the course enrollment feature on our site and performance is back to normal. We appreciate your patience.

identified

This may impact both Udemy business and Udemy.com Symptoms are delayed enrollments.

investigating

The course enrollment feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it.

Report: "Site is degraded"

Last update
resolved

We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

monitoring

Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact both Udemy Business and Udemy.com. Symptoms are slowness on the site. Our ETA for a fix is approximately 10 minutes.

identified

Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact both Udemy business and Udemy.com Symptoms are slowness on the site.

investigating

Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

Report: "Site is degraded"

Last update
resolved

We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

identified

Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact both Udemy business and Udemy.com Symptoms are intermittent errors and slowness on the site.

investigating

Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

Report: "Coding exercises & Labs - Non critical component is degraded"

Last update
resolved

The issue with our Labs & Coding exercises features has now been resolved. We appreciate your patience.

investigating

We are aware of an issue with our Labs & Coding exercises features. This issue is affecting both Marketplace and Udemy Business platforms. We're looking into this, and we'll report back as more information becomes available.

Report: "Site is degraded"

Last update
resolved

We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

monitoring

We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

investigating

Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

Report: "Critical component on our site is degraded"

Last update
resolved

We have resolved the stability issues with the video playback feature on our site and performance is back to normal. We appreciate your patience.

investigating

The video playback feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it.

Report: "Site is degraded"

Last update
resolved

We have resolved the stability issue on our site, and the performance is back to normal. We appreciate your patience.

monitoring

We have resolved the stability issue on our site, and the performance is back to normal. We appreciate your patience.

Report: "Site is degraded"

Last update
resolved

We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

identified

Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact both Udemy business and Udemy.com Symptoms are slowness on the site.

investigating

Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

Report: "Non critical component is degraded"

Last update
resolved

The issue with our course certificates not being generated has now been resolved. We appreciate your patience.

investigating

This may impact both Udemy Business and Udemy.com. Symptoms are certificates are not generating successfully.

investigating

We are aware of an issue with our course certificates not generating. We're looking into this, and we'll report back as more information becomes available.

Report: "Non critical component is degraded"

Last update
resolved

The issue with our resources where they could not be downloaded has now been resolved. We appreciate your patience.

investigating

This may impact both Udemy Business and Udemy.com. Symptoms are resources in courses not being downloaded. Or We advise our customers to use our mobile app for the duration of this incident.

investigating

We are aware of an issue with our resources where they cannot be downloaded. We're looking into this, and we'll report back as more information becomes available.

Report: "Site is degraded"

Last update
resolved

We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

identified

Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact Udemy Business. Symptoms are intermittent errors and slowness on the site.

investigating

Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

Report: "Site is degraded"

Last update
resolved

We have implemented a fix for the stability issues on our site, and performance is returning to normal. We appreciate your patience.

identified

Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact both Udemy business and Udemy.com. Symptoms are intermittent errors and slowness on the site.

investigating

We are continuing to investigate this issue.

investigating

Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

Report: "Site is degraded"

Last update
resolved

We have resolved the stability issue on our site, and the performance is back to normal. We appreciate your patience.

monitoring

Hi everyone, a fix has been implemented and the site is back up although it will be slow. Our team is still investigating the trigger and monitoring the site's behavior.

identified

Our site is experiencing stability issues. We're looking into this, and we'll report back as more information becomes available.

Report: "Site is degraded - 500 error"

Last update
resolved

We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

identified

Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. Our logged out page is showing that the site is unavailable. Anyone already logged in is having a normal site experience.

investigating

Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

Report: "Site is degraded"

Last update
resolved

We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

identified

Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact both Udemy business and Udemy.com. Symptoms are intermittent errors and slowness on the site.

investigating

Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

Report: "Certificates - Non critical component is degraded"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

This issue impacts only Udemy Business users. Symptoms are that certificates are generating slowly even after the progress of course is at 100%. At this time there is no workaround available.

investigating

We are aware of an issue with our Certificates where they are generating slowly. Our engineering team is aware of the issue and are working to fix this.

Report: "Site is degraded"

Last update
resolved

We have resolved the stability issues on our site, and performance is back to normal. We appreciate your patience.

identified

Our site is currently experiencing stability issues. Our engineering team is currently working to resolve it. This impacts all our customers. Symptoms are intermittent errors and slowness on the site.

investigating

Our site is experiencing stability issues. We're looking into this, and we'll report back as more information becomes available.

Report: "Android Login Failing & Video Playback Issues"

Last update
resolved

We have resolved the stability issues affecting the login feature and video playback on Android, and performance is back to normal. We appreciate your patience.

monitoring

The login feature and video playback on Android are currently experiencing stability issues. A fix has now been implemented by the 3rd party vendor and we are monitoring the results.

identified

The login feature and video playback on Android is currently experiencing stability issues - our engineering team is currently working to resolve it. This impacts Marketplace and Udemy Business/Marketplace/Udemy Business and was caused by a 3rd party vendor that had a global outage. Our team are currently working through a fix with the vendor. Thank you for your patience.

identified

The login feature and video playback on Android are currently experiencing stability issues - our engineering team is currently working to resolve these.