Historical record of incidents for ubank
Report: "Card Management Unavailable"
Last updateThis incident has been resolved.
We're experiencing an issue with card display in the app and are working hard to fix it ASAP. Please know, you can still use your digital and physical card as normal.
Report: "Some payment methods are currently unavailable"
Last updateThis incident has been resolved.
Payments made from ubank using PayID and Osko are unavailable right now. We are working to resolve the issue and will update this page the second it's fixed. All other payment methods, including transfers between your accounts, BPAY, card purchases and ATM withdrawals remain available.
Report: "Cards are unavailable"
Last updateThis incident has been resolved.
Card payments are unavailable right now You won’t be able to use your debit card and digital wallet but you can still pay someone and transfer money using our app. We’ll update this page the second our card payments are fixed.
Report: "Our app’s unavailable right now"
Last updateYour ubank app and online banking are working as normal. Please know any payments from yesterday were processed overnight and can be seen on your account page.
WE’RE BACK! Customers can now use their app and online banking. Our team will continue to monitor closely. Again, we’re sorry for any inconvenience this caused.
Our systems are starting to be restored and our team is continuing to monitor the issue closely.
Like some other banks, we've identified the issue with a third-party vendor and are working with them to resolve it. This continues to affect our app, online banking and Osko payments. We’re sorry for any inconvenience this may cause our customers.
We’re still working on fixing our app and online banking. Osko payments are also currently offline, so some payments in and out of your accounts may be slower. We understand this is really frustrating and we’re sorry for any inconvenience this issue may cause.
We're currently experiencing intermittent issues with our app and online banking. We understand this is frustrating and that some customers who are trying to perform their usual banking activities, like moving their money between accounts, are experiencing difficulties. We’re really sorry for any inconvenience this issue may cause.
We’re working to get it up and running as quickly as possible and we’ll update this page the second it’s fixed.
Report: "Our app’s unavailable right now"
Last updateThis incident has been resolved.
We’re working to get it up and running as quickly as possible and we’ll update this page the second it’s fixed.
Report: "Issue with card payments"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We have identified an issue with some card payments. Some card payments may be intermittently declined.
Report: "New customers are unable to join us or apply for Home Loans right now"
Last updateThis incident has been resolved.
We’re working to resolve this as quickly as possible and we’ll update this page the second it’s fixed.
Report: "New customers are unable to join us or apply for Home Loans right now"
Last updateThis incident has been resolved.
We’re working to resolve this as quickly as possible and we’ll update this page the second it’s fixed.
Report: "Card payments are unavailable right now"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
You won’t be able to use your debit card and digital wallet but you can still pay someone and transfer money using our app. We’ll update this page the second our card payments are fixed.
Report: "Our app’s a little bit slow right now"
Last updateThis incident has been resolved.
We’re working to resolve this and we’ll update this page the second it’s back to normal.
Report: "New customers are unable to join us or apply for Home Loans right now"
Last updateThis incident has been resolved.
We’re working to resolve this as quickly as possible and we’ll update this page the second it’s fixed.
Report: "Our app’s unavailable right now"
Last updateThis incident has been resolved.
We’re working to get it up and running as quickly as possible and we’ll update this page the second it’s fixed.
Report: "Our app’s unavailable right now"
Last updateThis incident has been resolved.
We’re working to get it up and running as quickly as possible and we’ll update this page the second it’s fixed.
Report: "Our call centre’s unavailable right now"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
One of our technology providers is currently down, which means we’re unable to take calls at this time. We’ve escalated the issue and are working with them to resolve it as soon as possible. We’re sorry for any inconvenience.
Report: "Our call centre’s unavailable right now"
Last updateThis incident has been resolved.
One of our technology providers is currently down, which means we’re unable to take calls at this time. We’ve escalated the issue and are working with them to resolve it as soon as possible. We’re sorry for any inconvenience.
Report: "New customers are unable to join us or apply for Home Loans right now"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We’re working to resolve this as quickly as possible and we’ll update this page the second it’s fixed.
Report: "New customers are unable to join ubank right now."
Last updateThis incident has been resolved.
We’re working to resolve this as quickly as possible and we’ll update this page the second it’s fixed.
Report: "Our call centre’s unavailable right now"
Last updateThis incident has been resolved.
Unfortunately we’re experiencing a few issues with our contact centre right now. While we’re working on it please email us at service@ubank.com.au or try back a little later. You can keep up to date on our system status at status.ubank.com.au
Report: "Cards are unavailable"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
Card payments are unavailable right now You won’t be able to use your debit card and digital wallet but you can still pay someone and transfer money using our app. We’ll update this page the second our card payments are fixed.
Report: "New customers are unable to join ubank right now."
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We’re working to resolve this as quickly as possible and we’ll update this page the second it’s fixed.
Report: "Our app’s unavailable right now"
Last updateThis incident has been resolved.
We’re working to get it up and running as quickly as possible and we’ll update this page the second it’s fixed.
Report: "Our app’s unavailable right now"
Last updateThis incident has been resolved.
We’re working to get it up and running as quickly as possible and we’ll update this page the second it’s fixed.
Report: "Some instant payments may be delayed right now"
Last updateThis incident has been resolved.
Some app payments made yesterday between 3pm and 5pm are currently being processed and may not be displayed to customers in app / online banking - the issue has been identified and will be rectified soon
We are continuing to investigate this issue.
We are continuing to investigate this issue.
You may not be able to use your debit card and digital wallet or make instant payments using our app. We’ll update this page the second our card payments are fixed.
Report: "Customers are unable to apply for Home Loans right now"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
Customers are unable to apply for a ubank home loan right now. We’re working to resolve this as quickly as possible, and we’ll update this page the second it’s fixed.
Report: "Recent transactions are taking a while to appear"
Last updateThis incident has been resolved.
But don’t worry, any transactions you’ve made have gone through and your account balances are up to date. We’ll update this page the second the transactions appear in the app.
Report: "One Time Password (OTP) issue"
Last updateThis incident has been resolved.
ubank is aware of some customers not receiving SMSs for one-time passwords. We are working hard to fix this and apologise for any inconvenience caused.
Report: "Our app’s unavailable right now"
Last updateThis incident has been resolved.
We’re working to get it up and running as quickly as possible and we’ll update this page the second it’s fixed.
Report: "New customers are unable to join us or apply for Home Loans right now"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Our app’s unavailable right now"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Our app’s unavailable right now"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
But don't worry, any transactions you've made have gone through and your account balance is up to date. We'll update this page as soon as transactions appear in the app.
We are continuing to investigate this issue.
We’re working to get it up and running as quickly as possible and we’ll update this page the second it’s fixed.
Report: "Recent transactions are taking a while to appear"
Last updateThis incident has been resolved.
But don't worry, any transactions you've made have gone through and your account balance is up to date. We'll update this page as soon as transactions appear in the app.
Report: "Recent transactions are taking a while to appear"
Last updateThis incident has been resolved.
But don't worry, any transactions you've made have gone through and your account balance is up to date. We'll update this page as soon as transactions appear in the app.
Report: "New customers are unable to join us or apply for Home Loans right now"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We’re working to resolve this as quickly as possible and we’ll update this page the second it’s fixed.
Report: "New PayID registrations are currently unavailable."
Last updateThis incident has been resolved.
We’re working to resolve this as quickly as possible and we’ll update this page the second it’s fixed.
Report: "Our app’s unavailable right now"
Last updateThis incident has been resolved.
We’re working to get it up and running as quickly as possible and we’ll update this page the second it’s fixed.
Report: "Customers are unable to apply for Home Loans right now"
Last updateThis incident has been resolved.
Customers are unable to apply for a ubank home loan right now. We’re working to resolve this as quickly as possible, and we’ll update this page the second it’s fixed.
Report: "Outbound NPP payments not working"
Last updateThis incident has been resolved.
Payments made from ubank using PayID and Osko are unavailable right now. We are working to resolve the issue and will update this page the second it's fixed. All other payment methods, including transfers between your accounts, BPAY, card purchases and ATM withdrawals remain available.
Report: "Customers are unable to apply for Home Loans right now"
Last updateThis incident has been resolved.
Customers are unable to apply for a ubank home loan right now. We’re working to resolve this as quickly as possible, and we’ll update this page the second it’s fixed.
Report: "New customers are unable to join us right now"
Last updateThis incident has been resolved.
We’re working to resolve this as quickly as possible and we’ll update this page the second it’s fixed.
Report: "Issues with card payments"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified an issue with some card payments. Some card payments may be intermittently declined and cards do not appear in the app. We are working to resolve the issue and we’ll update this page the second it’s fixed.
We have identified an issue with some card payments. Some card payments may be intermittently declined.We are working to resolve the issue and we’ll update this page the second it’s fixed.
Report: "New customers are unable to join us right now"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We’re working to resolve this as quickly as possible and we’ll update this page the second it’s fixed.
Report: "Our app’s unavailable right now"
Last updateThis incident has been resolved.
We’re working to get it up and running as quickly as possible and we’ll update this page the second it’s fixed.
Report: "Some instant payments may be delayed right now"
Last updateThis incident has been resolved.
Fast payments made between 7:15pm - 11:46pm on 12 Oct 2022 are delayed. This issue is network wide and is impacting most banks. We’re working to resolve the issue and any payments made during this time will reach your account. Thanks for your patience.
Report: "Some instant payments may be delayed right now"
Last updateThis incident has been resolved.
Fast payments made between 7.15pm - 11.46pm on 12 Oct 2022 are delayed. This issue is network wide and is impacting most banks. We’re working to resolve the issue and any payments made during this time will reach your account. Thanks for your patience.
Instant payments into and out of your account may be delayed right now. We are working to resolve the issue and any payments already made will reach your account. All other services remain available and we’ll update this page the second it's fixed.
Report: "New customers are unable to join us right now"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We’re working to resolve this as quickly as possible and we’ll update this page the second it’s fixed.
Report: "Internet Banking unavailable for original ubank customers"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
Original ubank customers won't be able to log in to Internet Banking from your browser, however you can continue to use your ubank app to do your banking. We'll update this page the second it's fixed.
Report: "Internet Banking unavailable for some customers"
Last updateThis incident has been resolved.
Internet Banking is unavailable for some customers right now. You won’t be able to log in to Internet Banking from your browser, however you can continue to use your ubank app to do your banking. We’ll update this page the second it’s fixed.
Report: "Our app’s unavailable right now"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We’re working to get it up and running as quickly as possible and we’ll update this page the second it’s fixed.
Report: "Our app’s unavailable right now"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We’re working to get it up and running as quickly as possible and we’ll update this page the second it’s fixed.
Report: "PayID payments may be delayed"
Last updateThis incident has been resolved.
Instant payments into your account may be delayed right now. We are working to resolve the issue and any payments already made will reach your accounts. All other services remain available and we’ll update this page the second it's fixed.