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TurnPoint Software is currently Operational

Last checked 2025-06-14T13:22:54.231Z from TurnPoint Software's official status page

Historical record of incidents for TurnPoint Software

May 15, 2025

Report: "TurnPoint Degraded Performance"

Last update 2025-05-15T03:30:03.069Z

resolved2025-05-15T03:30:03.050Z

This incident has been resolved.

monitoring2025-05-15T00:25:17.307Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-15T00:17:27.685Z

We are aware of issues associated with degraded performance and slow connection speeds

Dec 20, 2024

Report: "Connection Issues"

Last update 2024-12-20T06:19:48.371Z

resolved2024-12-20T06:19:48.357Z

This incident has been resolved.

monitoring2024-12-20T05:56:12.641Z

A fix has been implemented and we are monitoring the results.

identified2024-12-20T05:54:39.517Z

The issue has been identified and a fix is being implemented.

investigating2024-12-20T05:22:44.577Z

TurnPoint is aware of an issue causing slow speeds and in some instances outages of the software. We are currently investigating the issue to determine the causes. Please come back to this page for more information.

Oct 22, 2024

Report: "TurnPoint Pay Customers unable to access platform"

Last update 2024-10-22T01:52:53.090Z

resolved2024-10-22T01:52:50.481Z

This incident has been resolved.

monitoring2024-10-22T01:20:22.918Z

We are continuing to monitor for any further issues.

monitoring2024-10-22T01:20:15.108Z

Our upstream provider has confirmed this issue has been resolved. We are seeing restoration of service for a large number of our customers and expect total restoration within the next 30 minutes. Thank you for your continued patience, this page will be updated in 30 minutes.

identified2024-10-22T00:45:58.913Z

Our engineers continue to work closely with the upstream provider. We will provide another update within 30 minutes. Thank you for your patience.

identified2024-10-21T23:52:31.720Z

We continue to investigate the issue and are working with upstream third-party providers to resolve. We apologise for the continued disruption.

identified2024-10-21T23:33:07.835Z

We are continuing to work on a fix for this issue

identified2024-10-21T22:56:55.830Z

Whilst we have isolated root cause, our engineers are still working with a third party to resolve. We apologise for the ongoing inconvenience and will update this status in 30 minutes. Thank you for your patience.

identified2024-10-21T22:08:29.431Z

We are continuing to work on a fix for this issue

identified2024-10-21T21:42:33.032Z

Our engineers have identified the issue and are currently working on resolution. Thank you for your continued patience.

Jun 26, 2024

Report: "TurnPoint Assist Outage"

Last update 2024-06-26T07:17:08.349Z

resolved2024-06-26T07:17:08.335Z

This incident has been resolved and all services resumed

investigating2024-06-26T06:52:32.114Z

TurnPoint is aware of an outage in the TurnPoint Assist platform - you can access a backup of the software here: https://backup.turnpointcare.com.au/ We are currently investigating the cause

May 27, 2024

Report: "Restricted access to Budgets and Statements"

Last update 2024-05-27T23:22:45.995Z

resolved2024-05-27T23:22:45.967Z

This incident has been resolved.

monitoring2024-05-27T23:11:45.456Z

A fix has been implemented and we are monitoring the results.

investigating2024-05-27T06:56:32.469Z

TurnPoint is aware of a minor issue that is affecting some users of Your Care Portal and their ability to access Budget and Statements pages. An investigation is currently underway to determine and resolve the issue.

Dec 6, 2023

Report: "TurnPoint Assist Outage"

Last update 2023-12-06T23:45:16.792Z

resolved2023-12-06T23:45:16.777Z

This incident has been resolved

monitoring2023-12-06T23:09:32.000Z

TurnPoint is now back online, however we are continuing to monitor the issue. We are also waiting for confirmation from our Server Provider that the issue is fully resolved on their end. If you are still experiencing issues or you have any further concerns please do not hesitate to reach out.

identified2023-12-06T22:51:41.000Z

TurnPoint has now resetablished a connection with the Server. We are seeing downgraded performance and are currently working through those issues. We recommend that you continue to use the backup system whilst we work through the remaining issues. https://backup.turnpointcare.com.au/

identified2023-12-06T22:38:44.122Z

Our team are continuing to work on the issue - Updates will follow as they become available. No ETA is available at this stage

identified2023-12-06T20:33:34.371Z

TurnPoint Software has identified an issue with our server Provider who are currently aware of the issue. They have identified the cause and have begun work to resolve the issue

investigating2023-12-06T19:40:32.000Z

TurnPoint is aware of an outage in the TurnPoint Assist platform - you can access a backup of the software here: https://backup.turnpointcare.com.au/ We are currently investigating the cause

Mar 29, 2023

Report: "System Outage"

Last update 2023-03-29T04:10:46.323Z

resolved2023-03-29T04:10:46.304Z

This incident has been resolved.

monitoring2023-03-29T00:49:55.830Z

A fix has been implemented and we are monitoring the results.

investigating2023-03-28T22:33:49.181Z

We are currently investigating the issue. Please use backup.turnpointcare.com.au

Mar 28, 2023

Report: "Outage"

Last update 2023-03-28T01:27:24.191Z

resolved2023-03-28T01:27:24.173Z

This incident has been resolved.

monitoring2023-03-27T23:43:32.882Z

A fix has been implemented and we are monitoring the results.

investigating2023-03-27T22:51:19.000Z

We are currently investigating this issue. Please use backup.turnpointcare.com.au if you need to access any appointment data

Mar 13, 2023

Report: "DNS System Outage"

Last update 2023-03-13T20:26:46.232Z

resolved2023-03-13T20:26:46.216Z

This incident has been resolved.

identified2023-03-13T02:32:54.564Z

We have identified the cause of the access issues to a data centre outage in Melbourne. To access the system please use www.tpcare.com.au

investigating2023-03-13T00:52:09.413Z

We are currently aware of some users having issues accessing the system due to DNS issues and are working on a solution

Mar 9, 2023

Report: "Outage"

Last update 2023-03-09T23:06:16.884Z

resolved2023-03-08T11:30:00.000Z

Server Outage

Feb 10, 2023

Report: "Outage"

Last update 2023-02-10T03:04:55.218Z

resolved2023-02-10T03:04:55.206Z

This incident has been resolved.

investigating2023-02-10T02:59:51.000Z

Issue has been resolved