Is Truckstop Down Right Now? Check if there is a current outage ongoing.

Due to a vendor outage, some customers may experience intermittent errors on Truckstop Go mobile app or features using location services on the web. We are working with the vendor to resolve as quickly as possible.

Due to a vendor outage, we are currently unable to update customer accounts including new users, purchasing new services, or suspending/cancelling accounts. We are working with the vendor to resolve as quickly as possible. Customer log-in or usage of the load board is not impacted by this outage.

This incident has been resolved.

We’re aware that some customers may encounter delays or a spinning wheel when attempting to use the Hot Prospects tool in the Load Board. Our team is actively working to resolve the issue and will provide updates as soon as possible.

This incident has been resolved.

We’re aware that some customers may encounter delays or a spinning wheel when attempting to use the Hot Prospects tool in the Load Board. Our team is actively working to resolve the issue and will provide updates as soon as possible.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Rate Analysis will be undergoing planned maintenance on Friday, May 30th starting at 9:00 am CT through 5:00 pm CT. Users may experience issues running bulk rate requests resulting in delays completing the requests.

This incident has been resolved.

We are aware that some customers may be experiencing issues with posting loads via integration to the Loadboard. Our team is actively working to resolve this issue.

This incident has been resolved.

Truckstop Go is currently unavailable for download on the Google Play Store. We recommend that Android users do not uninstall the app at this time, as it cannot be re-downloaded until availability is restored. Our team is actively working with Google to resolve the issue and restore our account so the app can be republished. We’ll provide updates as soon as we have more information.

This incident has been resolved.

We are aware that some customers may be experiencing issues with posting loads via integration to the Loadboard. Our team is actively working to resolve this issue.

This incident has been resolved.

Truckstop Go is currently unavailable for download on the Google Play Store. We recommend that Android users do not uninstall the app at this time, as it cannot be re-downloaded until availability is restored.Our team is actively working with Google to resolve the issue and restore our account so the app can be republished. We’ll provide updates as soon as we have more information.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Rate Analysis will be undergoing planned maintenance on Friday, May 23rd starting at 9:00 am CT through 5:00 pm CT. Users may experience issues running bulk rate requests resulting in delays completing the requests.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are aware of a vendor issue affecting performance on the Load Board, particularly when entering location fields such as city and state on the Load Search and Load Post screens. This may result in slowness or delays when using these features. We will continue to monitor the situation and provide updates as the vendor addresses the issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are aware that some RMIS carriers may currently appear as noncertified due to TIA Watchdog errors indicating that response history is missing. We are actively working with TIA to resolve the issue and will update certified statuses as soon as the data is restored.

We have received the FMCSA’s March SMS data and successfully published it to RMIS. Please note that Saferwatch has not yet been updated with the March data. April’s SMS data is not yet available. According to the FMCSA, their target moving forward is to release monthly SMS data by the 15th of each month. We will continue to provide updates as new data becomes available.

Updated CSA scores and SMS measures are currently delayed due to data set issues from FMCSA. We are working closely with the FMCSA and are reviewing the FMCSA's latest update of missing files to begin our CSA calculation process and promptly update RMIS and SaferWatch. We appreciate your patience during this delay.

We have received the FMCSA’s March SMS data and successfully published it to RMIS. Please note that Saferwatch has not yet been updated with the March data. April’s SMS data is not yet available. According to the FMCSA, their target moving forward is to release monthly SMS data by the 15th of each month. We will continue to provide updates as new data becomes available.

Updated CSA scores and SMS measures are currently delayed due to data set issues from FMCSA. We are working closely with the FMCSA and are reviewing the FMCSA's latest update of missing files to begin our CSA calculation process and promptly update RMIS and SaferWatch. We appreciate your patience during this delay.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Customers using AT&T are unable to receive their MFA sms codes to login due to a provider outage. Please select a different verification method to login.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are awaiting the FMCSA’s update. As of their last communication, their team expects to upload the SMS reports this week, barring any delays. We appreciate your patience and understanding. Thank you for your continued partnership.

We previously received corrected January data and have successfully updated RMIS and Saferwatch. However, we are still awaiting February's data from the FMCSA, which was expected to be published in early March. Our team is actively monitoring the situation and will begin processing the new data as soon as it's available. We appreciate your patience and understanding. Thank you for your continued partnership.

We are currently awaiting a corrected data set from the FMCSA and remain in active communication with them. Once the FMCSA publishes the updated data, we will begin our CSA calculation process and promptly update RMIS and Saferwatch. Thank you for your continued partnership.

We would like to inform you that the FMCSA's SMS update for January carrier measurements contained issues. As a result, we are currently unable to process the latest CSA scores and SMS measures. We are actively working with the FMCSA who expects to post an updated data set soon. Once we have the data from the FMCSA, we will begin our CSA calculation process so that we can publish the scores and measurements to RMIS and Saferwatch. We appreciate your understanding and patience during this time. Thank you for your continued partnership.

This incident has been resolved.

Currently, customers are unable to access Identity Verification Center or send invites to carriers to verify identity through IDV. This issue does not impact access to any Truckstop products.

This incident has been resolved.

Currently, Brokers and Shippers are unable to submit DTP (Days to Pay) form. If needed, you can contact Days to Pay directly and receive a manual form to complete https://truckstop.com/days-to-pay-information/.

This incident has been resolved.

A fix has been implemented. The data is being reprocessed and then updates should be available.

We are aware of an issue where bulk uploads for Rate Analysis are getting stuck in a processing state for some customers. Our team is actively working to identify the issue and restore full functionality.

This incident has been resolved.

We are aware of FMCSA Data Delays causing delays in SaferWatch alerts and related emails. Our system is currently processing the data, and updates will be sent as soon as they are available.

This incident has been resolved.

We are aware that load searches may not be working on the load board for some customers. Our team is working to resolve this as quickly as possible.

This incident has been resolved.

We are aware of an issue where some customers are being prompted to update the Truckstop Go mobile app but are unable to complete the update. If you encounter this issue, please try closing the app completely and relaunching it. Our team is actively investigating and will provide updates as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified an issue with the expanded Carrier API response in RMIS and Carrier Status in ITS Dispatch, which is causing parsing errors and leading to account suspensions due to repeated calls. We will be implementing a fix that may require some customers to reconnect. We appreciate your patience and will provide further updates as needed.

This incident has been resolved. Load views counts during the outage may be inaccurate.

A fix has been implemented and we are monitoring the results.

We are aware that is currently an issue that is preventing load views from being updated. We are working to resolve as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our team is aware that some customers may experience intermittent issues when searching for or posting loads. We are actively working to resolve the issue

This incident has been resolved.

We are aware of an issue with the IRS e-Services system affecting TIN Matching files. As a result, RMIS is currently unable to validate W-9 TIN Matches. However, this delay does not impact the Risk Assessment System or incoming registrations.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are aware that some customers may receive an intermittent error while using the load board. If received, please refresh the page and try again. The team is working on a resolution.

This incident has been resolved.

We are aware that some customers are experiencing slowness when attempting to use the Truckstop Load Board due to a vendor issue. We recommend using the Truckstop Go mobile app to avoid this slowness. Our team is aware of the issue and is working with the vendor to resolve it.

We are aware that the SaferWatch daily alerts are delayed at this time. Our team has resolved the issue and alerts will begin again as we process through the backlog.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are aware that some SaferWatch customers are unable to login to the Saferwatch website. The team is aware of the issue and is working to resolve it as quickly as possible.

This incident was caused due to a vendor issue and has now been resolved.

A fix has been implemented and we are monitoring the results.

We are aware that some customers are experiencing slowness when attempting to login to their Load Board. Our team is investigating the issue and working diligently to resolve.

This incident has been resolved.

We would like to inform you that the FMCSA implemented significant updates to its data over the weekend, resulting in changes for all carriers. As a result, you may notice an increased volume of updates over the next few days. We appreciate your understanding and patience during this time. Thank you for your continued partnership.

This incident has been resolved.

We are aware that some Basic Carriers accounts may see a white screen after logging in on the web. We are working to quickly resolve.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

As a point of clarification, this delay is not impacting the Risk Assessment System and is not impacting registrations coming in.

We are aware of an issue with IRS e-services system which is affecting TIN Matching files. Currently, RMIS is unable to validate W9 TIN Matches.

This incident has been resolved.

We are aware that RMIS customers may see outdated CSA scores for carriers. We are actively working to resolve.

This incident has been resolved.

We are aware that Risk Factors customers may have missing or stale data. We are working to resolve as quickly as possible.

Risk Factors, Saferwatch and RMIS are up to date with all files. Service has been restored, and this incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

FMCSA has reported the following update: L&I data will return to its prior delivery format. The next anticipated delivery of this data is scheduled for December 20, 2024. We will continue to keep our customers updated as FMCSA addresses these delays.

We are aware that some customers are experiencing delays in receiving updated Licensing & Insurance data in SaferWatch and RMIS due to FMCSA not updating its data since December 8, 2024. Our team is monitoring the situation and is ready to process new FMCSA data as soon as it becomes available.

This incident has been resolved.

We are aware that some customers are currently unable to upload files for use in Load Posting and RMIS. Our team is aware of the issue and is working to resolve it.

This incident has been resolved.

We are aware that some customers are seeing a blank screen when accessing the Load Manager. This may impact their ability to post loads and view details of posted loads. The team is aware of the issue and is working to resolve it as quickly as possible.

This incident has been resolved.

We are aware that currently TX and CA intrastate carrier authority data is not up to date in RMIS. The team is working to resolve quickly.

This incident has been resolved.

We are aware that some customers are experiencing slowness when using the Fuel Desk and Load Details summary features due to a vendor issue. The team is working with the vendor to resolve this issue as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware that some customers may not be receiving their authentication codes via SMS as expected due to a vendor issue. Our team is actively investigating the issue and working to resolve it as quickly as possible.

This incident has been resolved.

We are aware that some customers are experiencing slowness and error messages when attempting to login to the Truckstop Load Board and Truckstop Go mobile app. Our team is aware of the issue and is working to resolve it.

This incident has been resolved.

We are currently experiencing a delay in QuickBooks due to a recent software update. Rest assured, all ACH payments will be processed today as planned. However, please be aware that funding may not appear in your account until tomorrow morning. We appreciate your patience as we work through this issue and ensure that your payments reach you as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware that some customers are experiencing delays in onboarding and slowness in our legacy Load Board products, including the onboarding system, Truck Search, and CACCI. Our team is aware of the issue and is working to resolve it.

This incident has been resolved.

We are currently experiencing an issue with our support mailboxes where incoming emails are not generating cases as expected. Please rest assured that we have received all support emails; however, our responses may be delayed while we work to resolve this issue. Our team is aware of the issue and is working to resolve it.

This incident has been resolved.

We are aware that some RMIS customers are currently experiencing delays in accessing the latest census data within Carrier Details and Matrix Engine. The team is working to resolve this issue as quickly as possible.

This incident has been resolved.

We are aware of an issue where some customers may have received an error message stating that their payment was declined when purchasing through Truckstop. This was due to a vendor error, which has since been resolved. We are currently resolving any impacted customer payments and are closely monitoring the situation. Thank you for your patience.

This incident has been resolved.

We are aware that some customers are experiencing errors when attempting to login to their Load Board. Our team is investigating the issue and working diligently to resolve.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware that some RMIS customers are currently unable to send RMIS custom carrier onboarding invitations. We are investigating the issue and working to resolve as quickly as possible.

This incident has been resolved.

RMIS has identified data issues stemming from a disruption in our scanners, which caused some incorrect information from FMCSA. As a result, carrier status information in RMIS may display as “not available,” while showing as “active” on SAFER. We are actively addressing the issue and working to correct the data as quickly as possible to minimize any impact on your business.

We are aware that customers are not currently receiving lane subscription notifications. We are working to quickly resolve the issue with the vendor.

This incident has been resolved.

We are aware that RMIS carriers are currently unable to onboard and verification codes are not working. We are actively working to resolve this issue.

This incident has been resolved.

We are currently experiencing an issue preventing notifications from being sent for new loads that match lane subscriptions defined by customers. Please note that new notifications will not be delivered until this issue is resolved. Our team is actively working on a solution and will provide updates as soon as possible.

This incident has been resolved.

We want to inform you that while IRS processing delays are ongoing, we have implemented a successful workaround that has allowed us to address the backlog. Please rest assured that we are closely monitoring the situation and will continue using this solution as needed. While some delays may still occur, we are doing everything possible to minimize any impact. We will keep you informed as the IRS works to restore full functionality. Thank you for your continued patience and understanding.

A fix has been implemented and we are monitoring the results.

The issue causing delays in receiving W9 results and validating TIN Matches has been resolved. However, as our team works through the backlog, customers may still experience delays in TIN validation. We appreciate your patience as we work to get caught up.

We continue to experience delays in receiving W9 results, which is impacting our ability to validate TIN Matches. Our team is actively working to resolve the issue, and we will provide updates as soon as more information becomes available.

We are aware of an issue with IRS e-services system which is affecting TIN Matching files. Currently, RMIS is unable to validate W9 TIN Matches.

This incident has been resolved.

We are aware that some customers are experiencing inaccurate Risk Factors data, resulting in inaccurate high-risk ratings for some carriers. Our team is aware of the issue and is working to resolve it.

This incident has been resolved.

We are currently aware that Truckstop.com and RMIS.com are unavailable. To access your Truckstop and RMIS products, please visit https://cloud.e.truckstop.com/truckstop-maintenance or app.truckstop.com. Our team is working diligently to resolve the issue and restore service as quickly as possible. Thank you for your patience.

This incident has been resolved.

We are currently experiencing intermittent slowness in some of our legacy Freight Match products, including Truck Searching. Some customers may notice slower-than-normal response times. Our team is actively working to resolve the issue as quickly as possible.