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app.triplewhale.com is unavailable due to an outage with a third party service provider.

This incident has been resolved.

We are currently investigating a delay in Meta data. Meta data is currently updating once per hour. We’re working to restore the regular 15-minute update frequency soon.

This incident has been resolved.

We are currently investigating a delay in Meta data. Meta data is currently updating once per hour. We’re working to restore the regular 15-minute update frequency soon.

This incident has been resolved.

We’re aware that some accounts may be experiencing delays in Web Analytics data on the Summary Page. Our team is actively investigating and working to resolve the issue.

This incident has been resolved.

We’re aware that some accounts may be experiencing delays in Web Analytics data on the Summary Page. Our team is actively investigating and working to resolve the issue.

At 7:21 AM EST, we observed elevated latency with Summary Page metrics, with some requests taking significantly longer than expected. The issue was identified and resolved within 15 minutes.

At 6:11 AM EST, we observed elevated latency, with some requests taking significantly longer than expected. The issue was identified and resolved within 13 minutes.

±1h delay in Facebook API delay this morning (around 3:19 AM EST), which may have temporarily impacted real-time accuracy. This has since been resolved and the connection is back to normal.

Between the hours of 1:30 AM EST and 4:00 AM EST, Klaviyo native data within Triple Whale was delayed. This was resolved and the data has all caught up in real time.

Between 9:01 AM and 9:09 AM EST, some users experienced delays in metrics loading within the app. The issue was identified and resolved, and all data is now displaying as expected. Impact: • Metrics data was delayed but remained accurate. • No data loss occurred. Resolution: Our team identified the cause and implemented a fix to restore normal loading speeds. We are monitoring to ensure continued stability.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. As of 9:24 AM EST, the comparison data on the Summary Page of the Triple Whale app was not loading.

Between the hours of 9:08 AM EST - 9:25 AM EST, the Triple Whale app (Summary Page, Pixel Pages, and all other app data) experienced slow loading speeds resulting in no data loading within the app. The development team was made aware of these loading issues and was able to resolve the issue. The app is now fully caught up on speed, no data was lost during this time, and we are continuing to monitor the resolution.

No data was lost during this time, but the outage was rather just not seeing the pages (all pages within the app) load with data. This was resolved within 2 hours from when the query errors started. Because of this issues, agents have been temporarily removed from the app for all users. Agents will continue to be under maintenance until this can be resolved fully. System has been fully stabilized since 02:05 UTC (22:05 EDT). Agents remain non-functional until further notice. We were completely down from 01:58 until 02:03 UTC and shard 0 was down from about 00:15 til 02:05 (8:15pm til 10:05 EDT)

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating a delay with the Triple Pixel order attribution.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

There is currently a 30-minute delay in Triple Pixel data. Our team is aware of the issue and actively working to resolve it as quickly as possible to ensure data is up to speed. 🚀

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some pages are loading slower than usual. Our team is aware and actively working to resolve the issue. We appreciate your patience and will share updates as soon as possible. This is impacting all pages within the app. There is no indication of any data lost during this time, and the pixel should still be tracking your purchases.

This incident has been resolved.

Moby and Agents are temporarily unavailable due to an OpenAI outage. We're actively monitoring the situation and will provide updates as soon as it's resolved. 🐳

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating a slight delay in the Summary Page metrics delayed, specifically with the integrated channels connected.

This incident has been resolved.

Triple Pixel data and event tracking are currently delayed by about an hour. Our team is actively working on a fix. Thanks for your patience! 🐳

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

The team is investigating the issue

Users may have experienced high latency from the Triple Whale app from 8:26-8:41AM EST

The incident has been resolved.

The Triple Whale app is currently unavailable

Between 7:27:48 PM EST and 7:37:03 PM EST, there was an issue with the data fetcher for all integrations, causing an outage within every page of the Triple Whale App. This has since been recovered in full. There was no loss of data and rather an outage with data importing in the app.

The Triple Whale app experienced a 10-15 minute outage. The team has since identified and remediated the issue.

The issue has been resolved.

Facebooks ads data is currently delayed. The team is aware of the issue and working to implement a fix.

There was a temporary outage related to Shopify webhooks which is now resolved. Pixel live orders should now be up to date.

We have identified a delay in Pixel live orders. We are currently investigating the issue.

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are aware of an issue where order values are showing with no value on the Pixel page. Please rest assured that our team is actively working to resolve this as quickly as possible.

Between 5:41 AM EST and 5:57 AM EST, some users experienced issues with data not loading on the Pixel and Summary Page. Additionally, Moby Chat was intermittently unavailable during this time. The issue has been identified and resolved. All systems are now fully operational. Resolution: Our team identified the root cause and implemented a fix. Data integrity was not impacted, and all features are functioning as expected. We apologize for any inconvenience this may have caused.

Reported at 11:25 AM EST and resolved by 11:34 AM EST. Clickhouse was down, which was impacted the load time of the app for most metrics. Banner was put up in the app, to alert customers that we are aware of some issues with data loading. It did only impact a small amount of the data request, so was a minimal outage (maybe 2% of the request). This was resolved and all data was recovered--meaning nothing was lost.

The Moby service was temporarily unavailable. A fix was been applied and the issue is now resolved.

This incident has been resolved.

If your store uses shipping profiles based on "Worldwide" shipping costs, you may notice gaps in data, which can affect your net profit calculations. We're aware of this issue and actively working on a fix.

This incident has been resolved.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix has been implemented. We’re aware of a 60-minute+ delay in Shopify data updating on the Triple Whale Summary page. The team is actively investigating and working to bring updates back to real-time. This is only impacting the Summary Page of the app, while the Pixel or attribution is not impacted.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and we are working to implement a resolution.

We are currently investigating an issue with Shopify data being delayed. The delay seems to be impacting data updating for the last hour or more.

A bug in the Triple Whale app caused an outage for roughly a 1 hour period. The issue was identified and a fix was applied shortly thereafter.

A fix has been applied and the issue is now resolved.

We are investigating an issue with Pixel data not loading.

This incident has been resolved.

We're currently experiencing an issue with ad spend data not displaying on the Triple Pixel Page and Attribution dashboards. The Ad Spend is showing correctly on the Summary Page from the native integrations, but the spend is missing on the attribution boards.

This incident has been resolved. Thank you for your patience!

The issue has been identified and we are pushing a resolution.

Ad Spend Data Notice: We're currently experiencing an issue with ad spend data not displaying in dashboards, including both the Summary Page and Pixel page. This is impacting all integration channels connected to your account.

Template Reports on the 3.0 dashboard failed to load (Custom reports and standard pages were unaffected). A fix was deployed and the issue is now resolved.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Total Impact section on the Pixel page is currently loading slower than expected. Our team is aware of the issue, and we're actively investigating the issue. You can expect improvements shortly, and we'll update you once everything is back to normal.

The fix has been applied successfully. App services are fully restored.

app.triplewhale.com is currently unavailable. We have identified the issue and are applying the fix. We expect services to be available again very soon.

The fix has been applied successfully. Summary, PIxel Page, and Moby are now fully operational.

A fix has been applied and we are monitoring the results

We are investigating an issue with significantly increased load times for the Summary Page, Pixel Page, and Moby.

We identified that the issue on the Plans page, where only the current package was displayed instead of all available options, was caused by a bad deploy. This has since been resolved, and the Plans page is now functioning as expected.

The fix has been released and we have confirmed that Facebook data is now available.

Facebook data is currently unavailable. We are aware of the underlying issue and will be releasing a fix shortly.

This incident has been resolved.

WooCommerce data is not updating as expected within the Summary page. Our team is aware of the issue and actively working towards a fix.

The incident has been resolved. Important Note: Throughout this incident, your data remained secure and uncompromised. There was no impact on the integrity of your data—only temporary delays in loading it.

A fix has been implemented and we are monitoring the results.

We are currently experiencing a gateway connection issue that is leading to slower-than-usual load times within the app. Our team is actively investigating the root cause and working diligently to resolve the issue as quickly as possible. The issue has been identified and we are progressing with a fix for the problem.

On October 4th, between 11:08 and 11:15 AM EST, users experienced issues with loading both the Summary Page and Pixel Page within Triple Whale. During this time, the platform was temporarily down and unable to display data. The root cause was traced to an outage that occurred just before and during the crashloop, which in turn affected the Clickhouse Gateway. Our development team quickly resolved the issue, and within minutes, full functionality was restored. All historical data has been successfully retrieved and backfilled into affected accounts. This incident has been fully resolved, and the platform is now operating as expected.

Earlier today, we experienced some delays in our pixel system, which may have impacted attribution reporting for a brief period. We’ve taken steps to resolve the issue and ensure this doesn’t happen again. Now, even if a component of our system experiences issues, pixel data and attribution reporting will continue as expected without delays. Thank you for your patience as we work to maintain a smooth experience. Any data that has been impacted will be backfilled in the attribution tables. This has since been resolved and was a small impact (between 2% - 5% for a very limited subset of users).

We experienced an issue where the Pixel Page was unavailable when selecting a single-day date range. This incident occurred between 03:00 and 05:30 Israel Time (8:00 PM – 10:30 PM EST). Our team has resolved the issue, and the Pixel Page is now functioning as expected. We apologize for any inconvenience caused and appreciate your understanding.

Approximately one hour ago, we experienced an outage lasting around 20 minutes. During this period, some users may have noticed slower performance and an increase in error messages. The issue has since been resolved, and the app is fully operational. We apologize for any inconvenience this may have caused and appreciate your understanding. This incident has been resovled.

Approximately one hour ago, we experienced an outage lasting around 20 minutes. During this period, some users may have noticed slower performance and an increase in error messages. The issue has since been resolved, and the app is fully operational. We apologize for any inconvenience this may have caused and appreciate your understanding.

This incident is resolved, we are continuing to monitor.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are currently investigating the issue. We wanted to inform you that Facebook Metrics may currently be delayed on your Triple Whale Summary and Pixel pages. Rest assured, we are working with our integrations team to resolve this issue as quickly as possible. Thanks!