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We are currently investigating this issue.

This incident has been resolved. We apologize for the inconvenience.

Trimble Help is currently down. We are aware of this issue and our teams are working to resolve this as quickly as possible. Please check back for more updates.

This incident has been resolved. We apologize for the inconvenience.

Trimble Help is currently down. We are aware of this issue and our teams are working to resolve this as quickly as possible. Please check back for more updates.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

Dear Jobpac Connect Customers,We will be installing a hotfix to fix the following issues on 31st May 2025 at 11 PM AEST for which Jobpac will be unavailable for 1 Hour.Module - Accounts Payable[Fix] PTRS report doesn’t show a value in the Paid Amount column.- Issue# 118037Module - Payroll[Fix] Tax is being duplicated for employees being terminated when doing Payroll Processing for NZ payroll.- Issue# 118008Module - WUI[Fix] System parameter code does not show in the System Parameter Amendments History screen.- Internal IssueModule - WUI[Fix] TID fix to URL.- Internal IssueThe system will not be available from 11PM AEST - 12AM AEST and we have taken all necessary precautions to ensure there is no impact due to these fixes.ThanksTrimble Jobpac Connect Team

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue where users are unable to Access HR Management for Spectrum or seeing a Blank Screen when accessing. Cases are being tracked under issue 118038

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue where users are unable to Access HR Management for Spectrum or seeing a Blank Screen when accessing. Cases are being tracked under issue 118038

The scheduled maintenance has been completed.

Scheduled maintenance is still in progress. We will provide updates as necessary.

The scheduled maintenance is still in progress. We are almost there with all the updates but we will need a little more time to ensure all services are working as they should.We thank you for your patience.Regards,Trimble Jobpac Team.

Scheduled maintenance is currently in progress. We will provide updates as necessary. Please note that the update is running a little behind schedule because of which we have extended the outage by a further 2 hours.

Dear Jobpac Connect Customers,Please be advised that scheduled maintenance of the Jobpac Connect infrastructure will be conducted by our team. This procedure is in accordance with our ongoing commitment to software enhancement and to providing an optimal user experience.The maintenance is scheduled to commence on Sunday, May 25th, at 06:00 AM Australian Eastern Standard Time, and is anticipated to extend for a duration of approximately six hours. During this period, access to Jobpac Connect will be unavailable.The maintenance activities will encompass the implementation of security and other essential patches at the infrastructure level. This includes updating the operating system and related frameworks to their most current versions, a process that will augment both the performance and the reliability of the application.All necessary precautions have been take to mitigate any potential disruption to your business operations. However, should you have any inquiries regarding this maintenance window, please do not hesitate to contact our support team.We appreciate your cooperation in this matter.Sincerely,The Jobpac Connect Team

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

Dear Valued Jobpac CustomersThis notification is to inform you of a change to the release schedule for Jobpac Connect Release 2025.1.0The original release date was scheduled for Saturday, 17th May. We have made the difficult decision to postpone the release, and the new anticipated release date is Saturday, 24th May, between the hours of 6 pm and 12 am (AEST)Reason for the Delay:To ensure we deliver a product that meets your expectations and our quality benchmarks, we require some additional time to address an issue in the area of New User Invitations for VPID.Impact of this Delay:We understand this delay may impact your schedule, and you may need to provide additional internal communications to your users around the new Scheduled Maintenance window. We sincerely apologise for any inconvenience this may cause.It is important to note that access to the current version of Jobpac Connect will remain unaffected.Next Steps & Our Commitment:Our team is working diligently to finalise Jobpac Connect Release 2025.1.0 and ensure it is ready for release on the new date.We will keep you updated on our progress and will notify you immediately if there are any further changes to the schedule.We will provide updates on the Jobpac System Service Status Page and in the What’s New in-product message on the Jobpac Connect landing page.We appreciate your understanding and continued support. If you have any questions or concerns, please don't hesitate to reach out to your account manager or our support team.Sincerely,

The Jobpac Connect 2025.1.0 Major Release is currently scheduled for release to all Jobpac customers on Saturday, 24th May. Jobpac will be unavailable between 6pm and 12am (AEST) during this scheduled maintenance window.This Jobpac update will include approximately 25 new features, and we are also excited to be launching Jobpac Mobile, with its first feature for Time Entry, in line with Jobpac 2025.1.0.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

This incident has been resolved.

We continue to work with Microsoft to actively resolve the issue. In the interim, we have rolled back the recent AVD update, which was identified as the source of performance issues affecting some customers. If you continue to experience performance issues while using AVD to access your application, please submit a support ticket for further assistance.

We are currently investigating a performance issue affecting some VEC and PCC customers. Our team is actively collaborating with Microsoft to resolve the problem. We will provide further updates as they become available.

This incident has been resolved.

We continue to work with Microsoft to actively resolve the issue. In the interim, we have rolled back the recent AVD update, which was identified as the source of performance issues affecting some customers. If you continue to experience performance issues while using AVD to access your application, please submit a support ticket for further assistance.

We are currently investigating a performance issue affecting some VEC and PCC customers. Our team is actively collaborating with Microsoft to resolve the problem. We will provide further updates as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently Investigating an issue for HR Management for Spectrum users receiving error: Your Connection is not Private Error is being tracked under issue 117894

This incident has been resolved.

We are aware of issues being caused by the presence of an MFA padlock over a VFP Enterprise even after configuring MFA within your TrimbleID profile. To resolve this issue please log out of VFP, clear your browser cache, close down all browser windows then restart your browser and attempt a fresh VFP login.

This incident has been resolved.

Maintenance on Viewpoint Help is completed.

During this maintenance, you can access Help at help.trimble.com.

Viewpoint Help is undergoing maintenance right now and is not accessible. We will provide an update as soon as the maintenance is completed.

Dear Jobpac Connect customers, We have installed a fix for the below issue today. Module - Accounts Payable. Issue# 117238 - Docket Matching issues an incorrect warning message about the total dissection amount being less than the invoice amount when the amounts are equal. Kind Regards Jobpac Connect Team

Dear Valued Trimble Viewpoint Customers The implemented fix is working as expected and with no further examples of any issues we are now marking this as Resolved. Should you encounter any further issues in relation to this please do not hesitate to reach out to us directly. Kind regards

Dear Valued Trimble Viewpoint Customers A fix has been implemented and we are watching this closely with SAP. Accordingly, we are moving the status of this issue to Monitoring. Should you experience any ongoing issues with your forms please do not hesitate to reach out to us directly. Kind regards

Dear Valued Trimble Viewpoint Customers Working with our supplier SAP we have identified the issue and are now working on a fix for this. Once this is in place, we will update this page accordingly. Thank you for your understanding and patience. Kind regards

Dear Valued Trimble Viewpoint Customers A small number of our customers are experiencing issues with the JOM Output Manager and as a result they are not able to load, print and distribute their forms. We apologise for any inconvenience and are working with our partners to ensure this is resolved as quickly as possible. We will provide further updates via this page, however, in the interim, if you do experience any issues with forms, please create a case so we can track it and communicate directly with you. Thank you for your patience Kind regards

Dear Valued Trimble Viewpoint Customers The Viewpoint Customer Portal should now be accessible to all customers. The privacy error has been resolved and access has now been re-established. Thank you for your patience during the unexpected outage. Kind regards

Dear Valued Trimble Viewpoint Customers The Viewpoint Customer Portal is currently not accessible to some customers. Customers are receiving a 'Privacy error' When trying to access the page via support.viewpoint.com/s/ However, some customers are able to access the page via viewpoint.my.site.com/s/. You may want to try via this link and see if that works for you. We apologise for any inconvenience and have escalated this to the relevant stakeholders. As soon as we have an update we will post it via this page. Please note all Trimble Viewpoint Products for Australia and New Zealand are operational. Kind regards

Dear Valued Jobpac Connect Customers Thank you to all our customers for your ongoing patience as we navigated our way through this issue. Since this issue was first discovered we have been working with all available resources to not only fix the underlying issue as quickly as possible but also ensure we carried out a constant sweep of the database using our intelligence-based integrity checks. In addition, we have been working 1 on 1 with our customers who were impacted by edge-cased issues in isolation and pleasingly not prevalent across the broader customer case. We have managed to work through January without any suggestion that the broad-reaching nature of this issue still exists, with only the edge-cased issues mentioned above evident. Given this, we have moved the status of the Issue to Resolved. Please note we are making this change with careful consideration and with full disclosure that we continue to work with affected customers though the volume has slowed down significantly. In addition: - The Underlying Issue has been fixed and showing the required robustness - We continue to carry out our integrity sweeps building in more intelligence as it comes to hand - The previously mentioned ‘SC Claim to AP Transaction Reconciliation Report’ is currently being tested and progressively being rolled out across the customer base. We know this has been a difficult time for our customers and we do not take this lightly. Our appreciation for your patience and continued trust in us has been incredibly welcome. Kind regards

Dear Valued Jobpac Connect Customers Thank you to all our customers who joined our webinar this morning for our Jobpac Subcontract Claims Incident Update. For our customers who were not able to attend, or if you would like to rewatch the webinar, you can access the recording at the link below. https://drive.google.com/file/d/1XUCoptzPZNQs077nS4hAIIhdetdO7yJh/view?usp=sharing You are also able to access the webinar recording plus other information via: https://support.viewpoint.com/s/jobpac We will also be updating our What's New page with the recording link and will advise once this has been done. Thank you again to our valued customers. As always if you have any further questions or would like more information please do not hesitate to reach out. Kind regards

Dear Valued Jobpac Connect Customers Jobpac Connect remains operational We are almost through resolving the reported GST and Retention issues and continue to fine-tune and run our integrity sweeps continuously. Please note: We have posted a further update on What's New with information regarding the RCA relating to this incident and also a link to register for the Webinar we are holding tomorrow 16th January for our Jobpac Connect customers. You can also access the links directly via the Jobpac page on the Viewpoint Customer Portal at the link below. https://support.viewpoint.com/s/jobpac Kind regards

Dear valued Trimble Viewpoint Customers Jobpac Connect remains operational As per our previous update, a very small number of customers are reporting issues with GST and Retention and we are continuing to assist. Most of these have been resolved though we remain vigilant. Please note: We have posted a call to action on our What’s New page asking that customers review and confirm amounts associated with Subcontract payment runs and Subcontract Payment Authorisations entered or posted between 13 December 2024 and 24 December 2024. In particular, to confirm the correct GST and Retention amounts on such payments and postings. Some guidance to assist you with a process for this will be provided as soon as possible, should you require it. Although our integrity sweeps remain in place and are constantly being refined, we are asking this as a precaution just until we are 100% confident there are no further issues. We greatly appreciate our customers' assistance here. All other details remain the same including the AP Payment Run and SC Posting features remaining enabled for all customers. Thank you for your ongoing patience and support. Kind regards

Dear valued Trimble Viewpoint Customers Jobpac Connect continues to operate with full functionality. We are continually refining our integrity sweeps as we gather more intelligence and will continue to do so until we are absolutely certain no further issues exist. Please note we have had a very small number of customer reporting issues with GST and Retention which we are currently assisting with. Our integrity checks have also been updated to include this. We recommend that customers are able to complete their payment runs as normal though would suggest carrying out additional checks, particularly across these areas. Should you come across any anomalies please log a Support case and we will investigate as swiftly as possible. While we have very high confidence, currently we are not yet at 100% and that is why we are sweeping the system repeatedly with refined integrity checks each time. Should we come across any anomalies we will reach out to customers directly. Kind regards

Dear Valued Jobpac Connect Customers The AP Payment Run and SC Posting features have remained enabled for all customers. A reminder that Jobpac Connect is operating with full functionality for all users. Our integrity checks have been running constantly and this remains our highest priority. As customers return to work from next week (06th January) if you are one of the customers we have contacted directly please do not hesitate to reach out for assistance. The best way would be to create a Support case referencing this Issue (116735) so we can assign resources to assist and track all correspondence centrally to resolution. Likewise, if you come across any potential problems related to this Issue please also create a Support case. We genuinely appreciate the ongoing patience and understanding our customers have shown. Kind regards

Dear Valued Jobpac Connect Customers A gentle reminder the AP Payment Run and SC Posting features remain enabled for all customers. Jobpac Connect is operating with full functionality for all users. We continue to monitor closely and have been running our vigorous integrity checks throughout the day. Should we encounter any anomalies we will reach out to any impacted customers directly and work with them through any issues. We will continue with these checks until we are completely satisfied no further issues are present. Of course, should you come across anything that looks out of place, please do not hesitate to let us know immediately. We genuinely appreciate the ongoing patience and understanding our customers have shown. Kind regards

Dear Valued Jobpac Connect Customers The AP Payment Run and SC Posting features remain enabled for all customers. We continue to monitor closely and will be commencing another round of vigorous integrity checks to ensure we undertake as thorough an investigation as possible. We remain committed to ensuring our valued customers have absolute confidence. The team will reconvene on Friday after the Christmas and Boxing Day public holidays and we will provide further updates then. In the interim, thank you for your ongoing patience and understanding. Most importantly thank you for your custom. Wishing all our customers a wonderful Christmas Kind regards

Dear Valued Jobpa Connect Customers The AP Payment Run and SC Posting features remain enabled for all customers. We remain vigilant and continue to monitor and test until we are confident this has been stabilised and no further issues present themselves. As we have emphasised please ensure you have thoroughly checked your payment run and that your AP Invoices match the Subcontract authorisations. Likewise please take similar care with your SC Postings. If you do happen to come across any anomalies please let us know immediately so we can investigate. All customers have now been cleared to resume normal operations with the exception of a small number we are working with or will be shortly regarding issues that are specific to them. Thank you for your ongoing patience and support. We have genuinely appreciated the understanding shown by our valued customers. Kind regards

Dear Valued Jobpac Connect Customers Please note SC Posting has now been turned back on. Thank you for your patience as we undertook some additional checks. Please note we are reconvening later this morning and will post further updates on this page as soon as possible. Kind regards

Dear Valued Jobpac Connect Customers Thank you for your continued patience and understanding. The AP Payment Run feature has now been enabled for all customers. Please note if you are able to validate your data and are confident that your AP Invoices match your Subcontract Authorisations you can go ahead and make your payments. Alternatively, you can continue to wait until our integrity checks have been carried out and you have been cleared. Regarding our integrity checks, we are working through these as quickly as we are able though there is a significant volume of data to get through. Please keep in mind we are also correcting things as we identify any anomalies. In this regard, we have been focusing on those customers who have been unable to process any of their payments. In addition, as a precaution, we have turned off SC Posting while we undertake some precautionary checks. Once we have confirmation we will turn this back on again and update you via this page. Our deepest appreciation for your understanding and for any disruption this has caused. Please rest assured we are working as quickly as we can to have this resolved. Kind regards

Dear Valued Jobpac Connect Customers Our previous update may have caused some confusion so we want to take this opportunity to clear this up. The 65% of customers we referred to are made up of the combination of customers we have either cleared automatically with our integrity checks having found no issues, or they have requested and we have turned back on their Payment Run Feature. Apologies for any confusion this may have caused. Kind regards

Dear Valued Jobpac Connect Customers Thank you for your continued patience and understanding. We continue to work through our Integrity checks and have so far cleared 65% of our customers. Solid progress is being made. In addition, we have turned on the AP Payment Run feature for many customers on request and continue to work through these. Just as a reminder there is an option to turn this feature on to get you up and running faster. If you are confident that you have thoroughly checked your payment run and your AP Invoices match the Subcontract authorisations that they relate to. You are able to request this via your case ensuring you are confident in your checks. We will of course continue with with our integrity checks post payrun. Alternatively, you can continue to wait for our integrity checks and clearing to take place before resuming your payments. Kind regards

We are continuing to work on a fix for this issue.

Dear Valued Jobpac Connect Customers Thank you for your continued patience and understanding. For additional context, an Issue was found where under some circumstances on some subcontract authorisations with claims against variations, an AP invoice was generated for a higher value than it should be. As a precaution to prevent our customers from making overpayments, a decision was made to disable the AP Payment Run feature. The core Issue has been resolved and we are carrying out our integrity checks and gradually clearing customers as we find no issues with their Accounts Payable. To date, we have cleared approximately 30% of our customers. As an option to get you up and running faster, we can open up the AP Payment Run feature by request, if you are confident that you have thoroughly checked your payment run and your AP Invoices match the Subcontract authorisations that they relate to. If this is something you would like for us to do please let us know via your Support case ensuring you are confident in your checks. We of course will continue with our integrity checks post payrun. If you do not have a case as yet please create one. Alternatively, you are able to wait for our integrity checks and clearing to take place though these may take some time to complete. Kind regards

Dear Valued Jobpac Connect Customers We remain committed and focused on having this Issue resolved as quickly as possible. All available resources across teams are assisting in expediting the required resolution. We are diligently working through this and warmly appreciate the ongoing patience and understanding of our customers. While it may not seem like much has changed, progress is being made and we will continue to work ongoingly until we have a resolution. Kind regards

Dear Valued Jobpac Connect Customers We continue to work through this Issue with the highest priority and all available resources. We genuinely understand the sensitivity and additional impact due to the timing as we approach a time of year were some customers are planning to close for the Christmas and New Year period. Your patience has been greatly appreciated and we apologise for the disruption this has caused. Our focus is to have this resolved as quickly as possible. Kind regards

Dear valued Joboac Connect Customers We are currently urgently working on Issue 116735 relating to a discrepancy between the Accounts Payable amount and the SC-approved values amount. As a precaution, we would ask all customers to hold off any Accounts Payable process payments until further notice. We apologies for any inconvenience this has caused and we appreciate your patience. Once we have an update we will inform our customers via this status page. Kind regards

Dear Valued Trimble Customers The additional measures deployed over the last two days have resulted in greater consistency across our system benchmarks, with no new cases of degraded performance since these measures were implemented. On that basis, we are now moving the status of this Issue to Resolved. However, we will maintain our vigilance and monitor the situation very closely. Of course, should you experience any degraded performance issues please reach out to us directly Your patience and understanding have been genuinely appreciated. Kind regards

Dear Valued Trimble Customers Thank you for your continued patience and understanding. We have deployed additional hardware resources, which has resulted in an improvement in performance and overall stability. Pleasingly, no further cases of degraded performance have been reported since these measures were put in place. However, we remain alert and continue to monitor the situation very closely. We will be deploying a Networking upgrade tomorrow morning, which should assist further, as well as looking at other options to provide additional robustness and reliability. In the interim, if you experience any issues relating to Jobpac Connect speed or stability please ensure you log a Support case so we can assist. Kind regards

Dear Valued Trimble Customers We continue to work through the reported incidents of Degraded Performance with affected customers. For the vast majority of users, Jobpac Connect performance is consistent and stable. However, we remain in contact ongoingly with our partners and have stressed the importance of resolving this as quickly as possible. All available resources are assisting. Please ensure that if you experience any degraded performance issues, even intermittently, you create a case so we can work with you directly. Thank you for your continued patience and understanding and our sincere apologies for any disruptions. Kind regards

Dear Valued Trimble Customers We have had some additional customers reporting degraded performance issues. We are working with our partners with all available resources to have this resolved as quickly as possible. On that basis, we will move the impact of this Issue from Operational to Degraded Performance to reflect the current situation. A gentle reminder that if you do happen to experience any degraded performance issues please create a case so we can work with you directly. Thank you for your continued patience and understanding and our sincere apologies for any disruptions. Kind regards

Dear Valued Trimble Customers We have been vigilantly monitoring our system performance and in constant collaboration with our suppliers. While for the majority of our customer's performance is within the preferred threshold we do have a very small number of users who have reported degraded performance issues. We are investigating these instances as a priority and working with these customers directly. Please note if you do happen to experience any degraded performance issues please create a case so we can work with you directly. Thank you for your continued patience and understanding and our sincere apologies for any disruptions. Kind regards

Dear Valued Trimble Customers We have had some isolated reports of degraded performance this morning which we have been investigating. System performance for this very small number of customers should now be restored. We will continue to monitor our systems diligently to ensure we maintain the optimal level of performance. We will keep the status as Monitoring for the time being and only mark this as Resolved once we are absolutely satisfied. As mentioned, if you happen to experience any degraded performance issues please create a case so we can engage with you directly. Thank you for your continued patience and understanding. Kind regards

Dear Valued Trimble Customers System Performance is showing both better speed and stability since we carried out the optimisation of our infrastructure yesterday. We have had no further examples of degraded performance so we can now move this Issue to Monitoring. Rest assured we remain vigilant and will continually monitor the system to ensure there are no further interruptions. Please note if you do experience any degraded performance issues please reach out to us directly. Thank you for your patience and understanding. We are genuinely sorry for any inconvenience this has caused. Kind regards

Dear Valued Trimble Customers We continue to work with our infrastructure providers and have investigated and tested a number of different scenarios to help us identify the root cause. We have identified several opportunities that should assist and have already carried out one of these changes which have further optimised our infrastructure. We will continue to work through the remaining action items to build more speed and stability in our system. Thank you for your patience and understanding. We are genuinely sorry for any inconvenience this has caused. Kind regards

Dear Valued Trimble Customers We have been working with our infrastructure providers overnight to restore performance. While we have been able to see an improvement we will continue to work with our providers until we are satisfied the performance and stability of the system is where it needs to be. We will therefore keep this issue open until we have the required confidence and assurances in place. In the interim customers should see better speeds today however, if you do encounter any degraded performance issues please do not hesitate to reach out to us. We appreciate your ongoing support and patience. Kind regards

Dear Valued Trimble Customers We continue to investigate this issue as a priority working in direct collaboration with our partners. We have all available resources focused on this so a solution can be remedied as swiftly as possible. As mentioned if you happen to experience any degraded performance issues please create a case so we can engage with you directly. Thank you for your continued patience and understanding. Kind regards

Dear Valued Trimble Customers Some Jobpac Connect users are experiencing slowness. Please note we are investigating the situation as a priority and working to restore normal performance levels as quickly as possible. In the interim, we do apologise for any inconvenience this has caused and thank you for your patience and understanding. If you do experience any degraded performance issues please ensure you log a case so we can ensure all impacted customers are tracked and communicated with directly. As soon as we have further details we will post them on this page Kind regards

A fix has been implemented and we are awaiting results. If you continue to have issues please reach out to support.

We have identified an issue with an Azure AVD agent update affecting our VEC and PCC products. We have already mitigated many customer environments, and are in the process of restoring others.

A fix has been applied for this issue, and the issue should be resolved at this time. If users are continuing to experience issues with accessing the documents module, please let us know by submitting a support case.

We are aware of an issue affecting some users' ability to access Documents in Team. We have escalated this issue to the development team for a resolution. You can subscribe to this incident or issue 116925 to be notified once this issue is resolved.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

Dear valued Trimble Viewpoint Customers We have had no further reports of user access issues and will now mark this one as resolved. Please note that if you encounter any further problems please do not hesitate to contact us directly. Thank you again for your patience and any inconvenience caused. Kind regards

Dear valued Trimble Viewpoint Customers For users who are still unable to access Jobpac Connect please reach out via your Support case for further assistance. We have some additional troubleshooting steps to help recover your access however due to potential differences in security policy setup this is best done on a customer-by-customer basis. We apologise for any additional inconvenience and hope to have these users back up and running shortly. Kind regards

Dear valued Trimble Viewpoint Customers We have resolved this issue and have now set the status to Monitoring. Our Cloud Operations team has now fixed this issue and users can now access Jobpac Connect. Please note this was the result of an unanticipated change that was done by the domain registrar and was totally unanticipated. If any users are still not able to access Jobpac Connect please try to clear your cache and then restart your PC. If the problem still exists please reach out to us directly. Thank you for your understanding and patience and our apologies again for any inconvenience caused. Kind regards

Dear valued Trimble Viewpoint Customers Some customers are not able to access Jobpac Connect. Please note we have identified the source of the issue and working with our domain partners to restore access as quickly as possible. If you are not able to log in please create a Support case so we can capture all impacted customers. We apologise for any inconvenience and prioritising to have access restored as soon as possible. Kind regards

This incident has been resolved. If you continue to experience any issues, please contact our support team.

We are aware that some Vista customers may be experiencing difficulty logging in to their systems due to an Azure outage in the South Central region. Microsoft is actively working to resolve this issue. We anticipate full system access to be restored for all impacted customers shortly. We apologize for any inconvenience this may cause.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

The issue has been resolved. If the invoices that were stuck in an error haven't processed yet, please retry the batch by going to Team > Accounts Payable > Retry All Errored, which should push the invoices to Spectrum now that the issue is resolved.

We are aware of an issue with invoices not sending to Spectrum from Automatic Invoicing, and are working to resolve this. For updates, please check back here or subscribe to issue 116513 on the Viewpoint Customer Portal.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating the issue and it is being tracked under issue 116266. This is currenlty only impacting the use of "Login with Trimble ID". If we do have users that can access with Classic Login (Sign in with Classic ID), we recommend using this method at this time.

Dear Valued Trimble Viewpoint Customers We have had no further issues reported and so we can now mark this issue as Resolved. Thank you again for your patience. Kind regards

Dear Valued Trimble Viewpoint Customers We have applied a fix and have confirmation users are able to access Jobpac Connect via SSO. We will monitor the situation closely to ensure there are no further issues. Thank you again for your patience and again our apologies for any inconvenience caused. If you are still having problems accessing via SSO please do not hesitate to reach out. Kind regards

Dear Valued Trimble Viewpoint Customers Some SSO users are not able to log into Jobpac Connect. We have escalated this to our Service Partner and investigating with the highest priority. We are hopeful we can have the issue resolved very soon. In the interim, our apologies for any inconvenience this has caused our impacted customers and we genuinely appreciate your patience. If you are impacted and have yet to log a case please do, so we can capture all impacted customers. Further updates will be provided via this page. Kind regards

This incident has been resolved.

For any users experiencing issues with login, can you ensure that you are using this link and not one that's been given to you or that you've saved or searched for please: https://n3g.4projects.com/

This incident has been resolved.

We are investigating failures concerning file uploads, reporting & bulk downloads.

This incident has been resolved.

Dear Valued Trimble Viewpoint Customers We have identified the problem and have implemented the required fix. Our Single Sign On Customers should now be able to log into Jobpac Connect without issue. However, should you still experience any problems please let us know. Thank you again for your patience and understanding. Kind regards

Dear Valued Trimble Viewpoint Customers Some customers with Single Sign On (SSO) are unable to log in to Jobpac Connect. We are investigating this with the highest priority and we hope to have this resolved as quickly as possible. If you are impacted please log a case so we can capture all impacted customers and communicate with you directly. In the interim, we apologise for any inconvenience and we genuinely appreciate your patience. We will provide further updates via this page. Kind regards

Dear Valued Trimble Viewpoint Customers After monitoring the applied fix across the afternoon and no further reported issues, we are updating the status of this incident to Resolved. Thank you for your patience and understanding. Kind regards

Dear Valued Trimble Viewpoint Customers A fix has been implemented and we are closely monitoring to ensure no further issues occur. We recommend that users first log out and then log back in. However, if after doing this you still encounter any issues please do not hesitate to reach out to us. Thank you again for your patience and understanding. Kind regards

Dear Valued Trimble Viewpoint Customers We continue to investigate this issue at the highest priority with our service provider, using all available resources. We genuinely appreciate your patience and apologies for the inconvenience caused. Just a reminder that if you have been impacted and have yet to log a support ticket please do so. Please stay tuned for further updates via this page. Kind regards

Dear Valued Trimble Viewpoint Customers Some Jobpac Connect users are experiencing degraded performance issues and are unable to log in. We are investigating with the highest priority and hope to restore access as soon as possible. In the interim our sincere apologies for any inconvenience and we thank you for your patience. If you are being affected please log a support ticket so we can capture all impacted customers and communicate through the case. Further updates will be posted via this page. Kind regards

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved, and Viewpoint Help is now accessible. Thanks for your patience.

The Viewpoint Help site is not accessible. We're investigating the issue and will provide an update when the issue is resolved. Sorry for the inconvenience.

This incident has been resolved.

All invoices that were in the queue have made it to the next step of the process. We will continue monitoring through tomorrow morning for any further issues.

A hotfix has been implemented. The system will need some time to work through a large queue of invoices, but invoices are starting to move into the next step of the upload process. We will be monitoring while invoices process.

A potential source of the issue has been identified, and a hotfix is being worked on to attempt to resolve the issue.

We have received reports of invoices getting stuck during the upload process in Automatic Invoicing. We have escalated this issue to the development team and the issue is being investigated. For updates, check the status site here or search for issue 115952 on the Customer Portal.

This incident has been resolved.

The issue has been identified for the Azure Virtual Desktop Services and a fix is being implemented. Services are being restored and we'll continue monitoring results.

We have identified a global issue with Azure Virtual Desktop Services. We are currently investigating in conjunction with Microsoft and will know more soon. Please subscribe to updates for alerts on changes to the status of this issue.

This incident has been resolved.

A fix has been implemented and Azure services have been restored. We're continuing to monitor the situation.

We're investigating customer reports of a potential issue connecting to Microsoft Azure services from AT&T networks. More details will be provided as they become available.

This Azure incident has been resolved.

A fix has been implemented and we are continuing to monitor results.

The issue has been identified and we are working quickly to apply a fix to restore services, please stay tuned for more updates.

Starting at approximately 14:30 UTC on 11 September 2024, we received customer reports alerting us to an issue impacting the Azure Virtual Desktop service across multiple regions. We are aware of this issue, and we are currently investigating. Further details will be provided as information becomes available.

This incident has been resolved.

The issue has been identified, and we are working to resolve the issue.

The Traqspera Android app is currently experiencing issues. We are investigating the issue and will update you as soon as the root cause has been identified.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

Viewpoint Help is currently down. We are aware of this issue and our teams are working to resolve this as quickly as possible. Please check back for more updates.

The issue with documents has been resolved at this time.

We are aware of an issue with users receiving an error when attempting to access documents in Team, as well as an issue with users accessing public folders. The issue has been escalated to the development team for investigation. For updates, check here or see issue 115752 on the Customer Portal.

This incident has been resolved.

We are continuing to investigate this issue.

Resolved

Resolved

PC - Mobile; We are currently investigating this issue.

The issue with emails has been resolved, and all emails that were previously stuck should have sent out by now.

We are aware of an issue with some emails, such as project invite emails and RFI emails, for Viewpoint Team and Analytics. These emails are not being received, or are very delayed from when they were sent. We have escalated this to our development team for a resolution. For updates, check back here, or look for issue 115647 on the Customer Portal.

Dear Valued Trimble Customers Performance for Jobpac Connect has returned to normal. Thank you for your patience and understanding. If you encounter any further degraded performance issues please do not hesitate to let us know. Our apologies for any inconvenience this has caused to your teams. Kind regards

Dear Valued Trimble Customers Some Jobpac Connect users are experiencing slowness with Jobpac Connect. We genuinely apologise for the inconvenience and are investigating this with our service partners as a priority. In the interim, if you are affected please log a case so we can track impacted customers. We will provide further updates here. Thank you for your patience and understanding. Kind regards

Dear valued Trimble Viewpoint customers We have resolved the issue regarding the AP payment run. Thank you for your patience and understanding. Kind regards

Dear valued Trimble Viewpoint Customers We have identified the issue and are now working towards a solution. If you have logged a case please note we will be reaching out to you via the case shortly to provide an update directly to you so please stay tuned for that to come through. In the interim thank you again for your patience and understanding. Kind regards

Dear valued Trimble Viewpoint customers We continue to investigate the AP Payment run which is not operational for some customers. This is our absolute highest priority with all available resources assisting. If you are impacted and have yet to log a case please do so to ensure we capture everyone affected. In the interim thank you for your patience and understanding. We will provide further updates as information comes to hand Kind regards

The AP payment run is currently not operational for some customers. We are working on this issue at present. If this is affecting you, please log a case and we will get back to you as soon as we have any updates. Thank you for your patience and understanding while we work on this issue.

At this time the incident has been resolved for all Viewpoint products. You may receive additional communications pertaining to your environment if applicable.

We are continuing to bring systems online with guidance provided by Crowdstrike and Microsoft. At this point 80% of systems are online. 100% of systems will be online by Monday.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Viewpoint for Projects services in the UK & EU regions have been restored. Performance may be degraded for some functions. We are continuing to work on Field View and will post further updates as soon as they are available.

We are continuing to work urgently on patching impacted systems and will restore service as soon as possible.

We are continuing to work with a 3rd Party vendor to patch impacted infrastructure and will post further updates here as soon as they become available. Please accept our apologies for the operational impact this outage is having and rest assured our Engineers are working to resolve this matter and restore services as quickly as possible.

The underlying root cause has been identified.

We are continuing to investigate this issue.

We are currently investigating this issue.

**Notification: Recent Service Outage and Recovery Impacting Customers Located in the US Central Azure Data Center**  ‌ Valued Customers, Starting at 21:56 UTC on 18 July 2024, some customers may have experienced issues due to an outage of multiple Azure services in the Central US region impacting service operations, connectivity and availability. Trimble Viewpoint services have been restored however Microsoft is still working on open issues that may have further impact. Microsoft and Trimble are conducting a comprehensive root cause analysis, and findings will be disseminated once the investigation is complete.  We apologize for any inconvenience this may have caused. We understand the importance of providing your organization with a reliable service and are working with Microsoft to implement measures to prevent similar issues in the future. We will provide further updates on this page. If you require further assistance at this time, please reach out to our support team. Thank you for your understanding and continued support. ‌ Best regards, Trimble Hosting Team

This incident has been resolved.

We are aware of an issue with logging in / connecting to Team, Analytics, Trimble Construction One, Vista Web, Vista, Spectrum, and Trimble Work Center. We have identified that this is due to an outage with Microsoft Azure and our developers are working with Microsoft to resolve this. To follow this issue, please see issue 115343 in the Viewpoint Support Portal or check for updates here.

All services have been restored at this time.

Microsoft has implemented a fix for the affected customers. Services are starting to come back online, and full service should be restored within one hour.

Customers using Virtual Machines in Central US may experience connection failures when trying to access some Virtual Machines hosted in the region. For updated information regarding the issue, please reference issue #115343 in the Viewpoint Support Portal and subscribe to updates at status.viewpoint.com to be alerted when resolved.

An outage with our Azure services has been identified.

A fix has been implemented and this incident is now resolved.

The issue has been identified and the fix is being implemented. Subscribe to updates to be notified when the issue is resolved.

We are currently investigating an incident with PC Mobile. Subscribe to updates at https://status.viewpoint.com/ for up-to-date information.

The issue with emails should be resolved at this time, and emails from earlier should have sent out.

We are aware of an issue with TC1 and Team invites not sending out. Email notifications for Issues and RFIs are also not sending out. Our development team is working toward a resolution. To follow this issue, you can simply check here (status.viewpoint.com) or see issue 115135 on the support portal.

This incident has been resolved.

There is an ongoing issue where sending invoices to an ERP (Vista or Spectrum) are causing a timeout error. We are working to resolve this prompty. We will provide updates on status.viewpoint.com and via Issue 115075 as soon as possible.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

There is currently an outage in the Trimble Work Center. Users are experiencing "https://workcenter.apps.trimble.com/error" when accessing. WE are currently investigating the issue.

The issue preventing invoices from transferring from Automatic Invoicing to the ERP has been resolved. If you still have invoices in the Completed tab with the "Timeout error - No resolution received from the ERP for invoice #, - Please retry/send again." error, using the 'Retry all errored' button for each batch with those errors should push the invoices over to the ERP. Note that if you have already manually entered the invoices in your ERP, you will likely see a new error indicating duplicates in the ERP.

There is an ongoing issue where sending invoices to an ERP (Vista or Spectrum) are causing a timeout error. We are working to resolve this prompty. We will provide updates on status.viewpoint.com and via Issue 114973 as soon as possible.

The issue resulting in a "Moniker was not created yet." error when loading paginated reports has been resolved. If you have uploaded a custom report and it is still displaying the error message, you can resolve this with one of the below methods: 1. Edit the report within Analytics to make a small change to the description of the report, then save the change. 2. Delete the report and re-upload it.

There is an ongoing issue where newly-uploaded Paginated Reports are not binding to the data source correctly and are producing a "Moniker was not created yet." error when attempting to open the report. We recommend avoiding uploading new reports while we work to resolve this promptly. We will provide updates here and via Issue 114862 on the support portal as soon as possible.

This incident has been resolved.

A fix has been implemented on all known impacted environments and we are monitoring results. If you continue to experience problems logging in to Vista Web using Viewpoint ID, please submit a critical support case referencing issue 114841.

We are continuing to deploy the correction to the impacted environments.

A fix has been identified and corrections are in the process of being deployed to the impacted environments.

We are continuing to work on a fix for this issue.

Some customers have reported an issue while trying to use VPID to log in to Vista Web. We are currently working to resolve this issue and will share updates as soon as we have more information available (including on issue 114841).