Is Trimble Tekla Down Right Now? Check if there is a current outage ongoing.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform infrastructure related maintenance operations on Saturday, May 31st starting at 8PM EEST. We estimate that the activities will last for about one hour. This might cause a short interruption in the On-premises FlexNet licensing system. We recommend avoiding Tekla Structures license activation and deactivation during the service break.

We have concluded that the issue is now resolved.

We have implemented a solution to mitigate the issue. We are still monitoring the situation.

We are still investigating the issue. Sorry for the inconvenience.

We are currently investigating an outage in the Tekla User Assistance service. Sorry for the inconvenience.

We have determined that the incident is now fully resolved. Thank you for your patience during the incident.

We have identified the issue and restored the availability of the service. We will continue to monitor the status.

We have identified an ongoing interruption in Tekla User Assistance. We will provide updates as soon as we have more information. We are sorry for the inconvenience.

Several interruptions have occurred in the Tekla User Assistance service between October 30 - October 31, 2024. We have identified the issues and we are improving the resilience of the service. We are sorry for the inconvenience.

Tekla Developer Center suffered from multiple short interruptions between October 21 - October 27, 2024. We identified the issues and improved the underlying infrastructure to be more resilient. We are sorry for the inconvenience caused by the interruptions.

2024-10-31 between 13:00 and 14:15 UTC there was an issue in the service database. That resulted in service answering slowly, in some cases the connections to services could not be established. We have identified the cause and can avoid this in the future.

The performance in Tekla Warehouse should be restored. Thank you for your patience.

Tekla Warehouse service is facing performance related issues with authentication and search functionality. Sometimes authentication fails to sign-in, and searching for content items and loading content/collection pages takes a long time. We investigating the problem. Sorry for the inconvenience.

We have determined that the incident is now fully resolved. Thank you for your patience during the incident.

We are continuing to monitor for any further issues.

We have fixed the issue and the availability of the service has been restored. We continue to monitor the status of the service.

We are currently investigating an outage in the Tekla User Assistance service. Sorry for the inconvenience.

On August 22nd, 2024 during our regular monthly maintenance break, we experienced an interruption affecting multiple Tekla Online services. The interruption was caused by an update to the DNS nameservers which resulted in rendering the services unavailable to end users. The interruption was resolved within approximately 30 minutes. We apologize for any inconvenience this may have caused.

This incident has been resolved.

Starting at 06:14 UTC on 09 Aug 2024 the used storage service access was unstable. Based on the monitoring the service was back functioning at 06:48 UTC. This has caused model sharing read-in and write-out with Tekla Structures versions up to 2023 to fail on the mentioned period. The cloud platform provider is investigating the cause for this to avoid it in the future.

The AWS server in the Trimble Connect EU region for Status Sharing is running, updates are reverted.

After AWS server update in the Trimble Connect EU region for Status Sharing on Tue July 16th we have an unexpected downtime, we will work towards fixing it for 1-2 hours, afterwards we will revert back if it is not fixed.

We had a temporary issue in the underlying service serving Tekla Online Profile (ATC), Tekla Online Licensing service and Tekla Account Service. We have determined that the incident is now fully resolved. Thank you for your patience during the incident.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the situation

We have identified a possible cause and are applying a potential remedy

We are currently experiencing a degradation of the underlying service serving Tekla Online Profile (ATC), Tekla Online Licensing service and Tekla Account Service - our engineers are aware of the issue and are working on finding and resolving the problem. While the service is still up and running, requests are taking longer than desired. We apologize for any inconvenience

The performance in Tekla Warehouse is now restored. The search and content can be accessed by users. Thank you for your patience.

Tekla Warehouse service is facing performance related issues. We are aware that searching for content items and loading content/collection pages takes a long time. We investigating the problem. Sorry for the inconvenience.

We performed a major update to the Tekla Online Profile (ATC) application on Monday, starting at 10:00 EET (UTC +03:00). The estimated time for the update was three (3) hours. We did not expect any downtime but there was a short break (8 min in total) when the update started. After that, the service was available to end users. The update was complete at about 12:50 EET (UTC +03:00).

The service has now been restored. We are sorry for the inconvenience it caused.

We have applied a fix for the issue. We are still monitoring the situation.

We are continuing to investigate this issue.

We are actively investigating an issue Tekla User Assistance service. We apologize for any inconvenience this may cause, and will provide an update as soon as it is available.

The performance in Tekla Warehouse is now restored. The search and content can be accessed by users. Thank you for your patience.

Tekla Warehouse service is facing performance related issues. We are aware that searching for content items and loading content/collection pages takes a long time. We investigating the problem. Sorry for the inconvenience.

The performance in Tekla Warehouse is now restored. The search and content can be accessed by users. Thank you for your patience.

Tekla Warehouse service is facing performance related issues. We are aware that searching for content items and loading content/collection pages takes a long time. We investigating the problem. Sorry for the inconvenience.

Tekla Online Admin Tool is up again. You can use the service as usual at https://admin.account.tekla.com/

While we continue working on the maintenance update, you can access Tekla Online Admin Tool here: https://admin-new.account.tekla.com/

We expect the service to be up in one hour (by 11 AM Finland time).

We have implemented a solution for the issue and the layout problem is now resolved. In case you still experience the problem in your browser, please clear your browser cache and try again. That should solve the problem also in your client. We are sorry for the inconvenience.

We have identified that the problem only affects certain users. We are looking into a solution for the issue.

We are experiencing a layout issue in the Tekla User Assistance service. The content is available but not displayed correctly. We are sorry for the inconvenience.

An availability issue occurred, resulting in "504 Gateway Timeout" and "503 Service Unavailable" errors between 7:26 UTC and 9:46 UTC, and then again between 11:17 UTC and 14:52 UTC. The service has been restored and is now functioning normally.

We had a 10 minute interruption in service today at 7:06 UTC because of wrong configuration relating to the scheduded maintenance done just before. We are sorry about the inconvenience.

On Saturday June 3, 2023 starting at 02:09AM EEST (UTC+3), we noticed an issue affecting the functionality of the Tekla Discussion Forum service. We were able to fix the issue at 08:57AM EEST (UTC+3). During our investigation, we determined that the root cause was an internal service issue which the service did not manage to resolve itself. We are looking into potential solutions to mitigate similar issues in the future. We are sorry for the inconvenience.

The root cause points to periodical Azure infrastructure maintenance causing some issues for our services. We are taking more actions to enhance the service availability in the future.

Services running normally. Both services had service outage at the same time lasting about an hour starting at 08:08 PM UTC. Investigating the root cause .

Services seem to be at least partially answering now.

We have identified an ongoing interruption in our services. During our investigation, we will provide updates as soon as we have more information. We are sorry for the inconvenience.

Our investigations concluded that the root-cause for the interruption was a misconfiguration in the infrastructure. This resulted in unintentional blocking of certain traffic to the application. We are sorry for the inconvenience.

We have determined that the incident is now fully resolved. Thank you for your patience during the incident. Sorry for the inconvenience.

We have applied a fix for the issue and we are now monitoring the situation.

We have identified an ongoing interruption in the Tekla Online Admin Tool services. During our investigation, we will provide updates as soon as we have more information. We are sorry for the inconvenience.

On April 15th starting at 9PM EEST (UTC+3), we noticed an issue affecting the connectivity to the Tekla Discussion Forum service. The issue was resolved. Unfortunately, on April 16th starting at 2AM EEST (UTC+3), we noticed that the issue was reoccurring. While troubleshooting, we managed to restore the availability but there was some flakiness until 7:40 PM EEST (UTC+3) on April 16th. End users were partially impacted by the connectivity issues. We are sorry for the inconvenience.

This incident has been resolved.

We are continuing to investigate this issue.

We have identified an ongoing interruption in our services. During our investigation, we will provide updates as soon as we have more information. We are sorry for the inconvenience.

Our investigations concluded that the root-cause for the interruption was a software crash. During the troubleshooting and recovery phase, a restart was required and that caused an outage in the virtualization platform and network issues. We have taken measures to improve the reliability of the software and enhanced our processes to mitigate similar issues in the future. We are sorry for the inconvenience.

FlexNet license activation and deactivation with Tekla License Administration Tool is working again. Also the FlexNet on-demand license activation and deactivation are working normally.

We are facing a major unplanned service outage in the On-premises FlexNet licensing system since Wednesday, March 1st. Tekla Structures license activation and deactivation does not work. We are working to get the service back up as soon as possible. Sorry for the inconvenience.

The issue mainly affected the users list in the Management Console. We have identified the issue and changed the configuration as a workaround to solve the issue. As we see all services are working normally now. We are in contact with Microsoft to solve the root cause and to avoid it in the future.

The issue is now resolved. We have verified that authentication and online licensing again works in Tekla Structures versions older than 2021. We are sorry for the inconvenience.

We are aware of an issue related to online licensing used in Tekla Structures versions older than 2021. Problem is related to signing in and taking a license into use. Users with existing license session can continue to use the product. At the end of 2021, we announced changes in Trimble Identity affecting these software versions. For more information see, https://support.tekla.com/article/sign-in-changes-in-tekla-structures In most cases, upgrading to latest service packs resolves the issue. In some cases, the issue remains and an online license cannot be obtained. We are investigating the issue. Sorry for the inconvenience.

The short interruptions in Tekla Downloads, Tekla Developer Center and Tekla User Assistance services were caused by a rapid increase in the amount of requests to these services. For a short period of time, users might have had difficulties in reaching the services. We monitored the activity and took defensive measures to restore the availability of the services. We are sorry for the inconvenience.

Azure status update: "Mitigation: We identified a recent change to WAN as the underlying cause and have rolled back this change. Networking telemetry shows recovery from 09:00 UTC onwards across all regions and services, with the final networking equipment recovering at 09:35 UTC. Most impacted Microsoft services automatically recovered once network connectivity was restored, and we worked to recover the remaining impacted services."

Azure status update telling that for most users this incident should not affect the connectivity anymore: "We have identified a recent change to WAN as the underlying cause, and have taken steps to roll back this change. Our telemetry shows consistent signs of recovery from 09:45 UTC onwards across multiple regions and services. Most customers should now see full recovery as WAN networking has recovered fully. We are working to monitor and ensure full recovery for services that were impacted. The next update will be in 30 minutes or as soon as we have further information. This message was last updated at 10:28 UTC on 25 January 2023"

We are continuing to investigate this issue.

The cloud service provider has informed the following that may affect Tekla Model Sharing services accessibility: Starting at 07:05 UTC on 25 January 2023, customers may experience issues with networking connectivity, manifesting as network latency and/or timeouts when attempting to connect to Azure resources in multiple regions, as well as other Microsoft services. This is actively investigated by the cloud service provider and we will share updates as more is known.

The interruption in the Tekla Online Profile and Online licensing system was caused by configuration changes in the system. It affected new users trying to sign in to Tekla Online services \(for example, Tekla User Assistance, Tekla Downloads, Tekla Warehouse, Tekla Online Admin Tool, etc.\); and new users who had not started to use Tekla products with online licenses. Users who had already signed in and had started to use products could continue their work normally.

We have determined that the incident is now fully resolved. Thank you for your patience during the incident. We are sorry for the inconvenience.

We identified the issue and we are working on a solution. We continue to monitor the status of the service.

We have identified an ongoing interruption in the Tekla Online Profile (ATC), Online licensing and Tekla Online Admin tool services. We will provide updates as soon as we have more information. We are sorry for the inconvenience.

Tekla User Assistance service experienced short interruptions on Tuesday, Jun 14, 2022 between 11:00am and 12:00am. The interruptions were caused by maintenance operations performed on the service. We are sorry for the inconvenience.

It appears there was a issue related to multiple public DNS servers. These DNS servers provide Name resolution services for the internet in general and as a result users connecting to these servers may have experienced issues with numerous services, not just ours. During this time our services were working perfectly but some customers may have experienced connectivity issues as a result.

All our services have been checked and appear to be operating normally. We have recieved reports of a DNS issue with multiple DNS servers globally reporting timeouts which has had a direct effect on users ability to connect to our services. The situation appears to be returning to normal. We are continuing to montior the situation.

We have had reports of users from mulitple regions having issues connecting to various services. We believe these to be DNS issues beyond our control but are investigating as a matter of urgency. We are sorry for the inconvenience.

The incident has now been resolved. While deploying a planned update there was a problem with the build of the updated service - the failed deployment would normally roll back to the previous stable version however, due to an issue beyond our control this rollback also failed which took the service offline while we diagnosed and repaired the service. We are sorry for the inconvenience

The issue has been identified and resolved and we are monitioring the service closely.

We are continuing to investigate this issue.

We have identified an ongoing interruption in our Tekla Online Profile service. Because this is the identity provider to many of our other services using those services is also affected. During our investigation, we will provide updates as soon as we have more information. We are sorry for the inconvenience.

During February 21 to 22, 2022 between 8:00 AM UTC+2 and 3:30 PM UTC+2, Tekla Online Profile service and the Tekla Online Admin tool experienced performance issues that resulted in a few minutes of downtime irregularly. The issues were related to the underlying data related component which was failing. The issues were resolved by February 23, 2022 10:00 am UTC+2. While the Online licensing system and the Online profile were mostly available, using the Tekla Online Admin Tool was slow. We are sorry for the inconvenience.

To resolve this the web application is scaled now up and functioning well again.

This incident has been resolved.

The service is functioning. We are continuing to investigate the root cause for this with the cloud platform service provider to be able to avoid this happening in the future.

We are continuing to investigate this issue with the cloud platform service provider as the Management Console web application still has degraded availability.

Management Console login is not working. We are currently investigating the issue.

The model sharing service was unexpectedly unreachable during the scale-up operation. We are investigating the cause to avoid this in the future. Thank you for your patience during the incident.

The model sharing service now only accepts TLS 1.2 connections.

As planned and informed, from 17th of January 2022 onwards, Tekla Model Sharing service will accept only TLS 1.2 capable Tekla Structures versions and operating systems. In case you cannot connect to the model sharing service check that you have made all the needed updates and patches for your Tekla Structures installations. For more information, see this product bulletin: https://support.tekla.com/article/security-update-for-tekla-model-sharing

On December 7, 2021 between 3:00 PM UTC+2 and 3:30 PM UTC+2, Tekla Online Profile service and the Tekla Online Admin tool experienced availability issues. The issues were related to the underlying infrastructure. The issues were resolved by the inbuilt autorecovery functionality. Some Tekla users who were trying to sign in while the autorecovery was going on were affected by the issue. Users who had already signed in and who were using online licenses were not affected. We are sorry for the inconvenience.