Historical record of incidents for Transifex
Report: "Intermittent Delays with Git app"
Last updateWe are investigating intermittent delays with GitHub, Bitbucket, and Gitlab Integrations. You may experience a delay in your workflows. Our team is actively working to mitigate the delays while simultaneously investigating the root cause of the issue. We will provide an update as soon as we have more information to share. Thank you all for your patience, and apologize for any inconvenience caused.
Report: "Delay in Fillup Processing"
Last updateWe are happy to inform you that the issue has been fully resolved. Our team worked diligently to address the problem, and everything is now back to normal. Thank you for your patience and understanding during this time.
A solution has been applied, and we're closely monitoring the situation.
We have identified the cause of the delays. The issue is related to a high queue volume, and our team is actively working to address it. Steps are being taken to restore normal processing speeds.
We are currently experiencing delays in fillup processing. We apologize for any inconvenience this may be causing and appreciate your patience as we work to resolve this.
Report: "Transifex Native - Translations Delivery Issue"
Last updateWe are pleased to inform you that the incident reported has been successfully resolved. We appreciate your patience and understanding during this incident. If you have any questions or require assistance, please do not hesitate to reach out to our support team.
Due to a configuration issue, new content updates were unavailable in certain locales. Our team has applied a fix, and normal functionality has been restored. We will continue to monitor to ensure everything works as expected.
We are still investigating the issue affecting translation delivery for certain languages. We will share updates as soon as we have more information.
We are currently facing issues with the delivery of translations through our CDN, specifically related to Transifex Native projects. As a result, you may encounter issues with the availability of translations for certain languages. Our team is actively investigating the issue and is committed to restoring full functionality as quickly as possible. We appreciate your patience during this time and will provide updates as soon as more information becomes available.
Report: "Transifex API is intermittenlty unavailable"
Last updateThe Issue has been addressed, and everything is back to normal. Thank you for your patience, and we apologize for any inconvenience.
The fix has been deployed, and our team is monitoring the results.
Our team developed a fix to deal with the intermittent issues on our API.
API is at operational status again. We will continue to monitor the situation and provide updates.
We are still investigating the issue. At the moment, we are applying some changes, and we need to monitor the situation. We will keep you posted on our progress.
You may experience intermittently a 504 error from our API. Our team is working on identifying the root cause and closely monitoring the system's behavior. We will provide an update as soon as we have more information to share. Thank you all for your patience and we apologize for any inconvenience caused.
Report: "Transifex application is unavailable"
Last updateOur systems are operating normally, and all services are back to full functionality.
We are pleased to inform you that the issue has been resolved, and all systems are back to normal operation.
Our team is actively working to identify the cause and restore full functionality as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience. Thank you for your understanding.
Report: "Transifex application is unavailable"
Last updateWe're happy to report that the incident has been successfully resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Thank you for your continued trust in our services.
The application is now back online. We're closely monitoring to ensure everything is back to normal. The issue was related to a new internal authentication mechanism that was deployed as part of further security enhancements. We understand the importance of uninterrupted service and work diligently to minimize inconvenience. Thank you for your patience.
We are actively investigating the issue and will provide updates as we progress. We apologize for any inconvenience this may have caused.
Report: "Transifex application is unavailable"
Last updateA manual update on a feature switch caused a partial outage to our application. After investigating and identifying the root cause, we resolved the incident by 18:48 UTC. We are taking measures to prevent such an issue from occurring in the future. We sincerely apologize for the inconvenience.
This incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Transifex Grouped Notifications not working"
Last updateThe situation has been resolved, and things are now operating normally.
The issue has been identified, and a solution has been applied. We will continue monitoring the situation to ensure everything is back to normal.
We have noticed that grouped notifications have not been functioning properly for the past few weeks. We are investigating the issue and working towards a solution. Thank you for your patience and apologize for any inconvenience caused.
Report: "Degraded performance"
Last updateOn Thursday, October 20th, 2022, starting at 17:20:30 \(UTC\+03:00\), our users started facing difficulties using our services. We would like to highlight that during this incident no data was lost. We were running our routine maintenance updates for our systems. During this process, our CI tool misbehaved and our internal components started experiencing a partial outage. Before restoring the functionality, the issue got escalated. During this incident, the following systems were affected: * Transifex Application * Notifications * API/CLI * Transifex Live * Website Detection was almost immediate \(~5mins\). Once the incident was confirmed, we triggered our major incident management process and formed a cross-functional incident management team. There are two phases in the incident. Partial and complete unavailability. * **Partial unavailability** - _From 20/10/2022, 17:20:30 \(UTC\+03:00\) to 20/10/2022, 19:00:08 \(UTC\+03:00\)_ Our website and all of our components were up and running with one main issue. File downloads and uploads were unavailable and as a result, our users couldn’t complete these actions successfully. * **Complete unavailability** - _From 20/10/2022, 19:00:08 \(UTC\+03:00\) to 20/10/2022, 20:00:00 \(UTC\+03:00\)_ In order to address the issue, our DevOps team had to proceed with recovery. In order for this to happen, we had to cause complete unavailability so that we could replace resources affected by the incident. After resolving the incident, we had been monitoring the situation closely for the next 4 hours and confirmed that everything was back to normal. We have taken a number of immediate actions and are committed to making changes to avoid this situation in the future. Here are specific areas where we have made or will make significant changes: * We thoroughly reviewed our maintenance update process and identified parts to improve. We will update our training, and tooling, and continuously improve our standard operating procedure. * We set up safeguards to protect and isolate our core infrastructure. * We already started working on a failover infrastructure implementation. We understand that our product is mission-critical to your business, and we don’t take that responsibility lightly. To our customers and our partners, we thank you for your continued trust and partnership. We hope the details and actions outlined here to show our commitment that Transifex will continue to provide a cloud platform with scalable infrastructure and a steady cadence of enhancements.
Everything is back to normal. Thank you for your patience and we apologize for the inconvenience caused.
A fix has been implemented and we are monitoring the results.
You may experience difficulties accessing Transifex. We are currently investigating the issue. Thank you for your patience and understanding!
Report: "Service is unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are experiencing a major outage in our infrastructure, our team is investigating the issue.
Report: "Glossary & announcement notifications are not sent"
Last updateThis incident has been resolved.
Currently, when a new comment/issue is added to a glossary term or a new announcement is created, no notifications are sent to the relevant users. We are currently investigating the issue. Please accept our apologies for any inconvenience caused.
Report: "Transifex Grouped Notifications - Degraded performance"
Last updateThe issue has been resolved and everything is back to normal.
A fix has been implemented and we are monitoring the situation.
We are working on a fix. We will keep you posted on our progress.
Our team is investigating the issue and working towards a solution. Thank you for your patience.
Report: "Transifex Grouped Notifications - Degraded performance"
Last updateThe incident has been resolved. Thank you for your patience while we were working on addressing the issue.
We have provided the necessary fixes and the situation is back to normal. We are currently monitoring the results.
The issue has been identified. We are working on the necessary fixes. Thank you for your patience and understanding
We are currently investigating the issue. Please accept our apologies for any inconvenience caused.
Report: "Landing page is down."
Last updateThis incident has been resolved.
Transifex landing page is down and we are currently investigating the issue. Please note that all the application components are operational and unaffected. You can login to your account by browsing directly our login page: https://transifex.com/login
Report: "Intermittent Delays"
Last updateThe issue has been addressed and everything is back to normal.
A fix has been implemented and we are currently monitoring the results.
The issue has been identified and a fix is being implemented.
We are still investigating the issue. We will keep you posted on our progress.
We are continuing to investigate the root cause. We will keep you posted.
We are investigating intermittent delays. You may experience a delay while navigating through the Transifex application. Our team is working on identifying the root cause and closely monitoring the system's behavior. We will provide an update as soon as we have more information to share. Thank you all for your patience and apologize for any inconvenience caused.
Report: "Transifex Documentation - Degraded performance"
Last updateThis incident has been resolved. Everything is back to normal.
The issue has been identified and resolved. We are closely monitoring the situation
We are currently investigating the issue. Thank you for your patience and understanding.
Report: "Translation Memory degraded performance"
Last updateThe issue has been resolved and everything is back to normal.
A fix has been implemented and we are monitoring the situation.
We are working on a fix. We will keep you posted on our progress.
Translation Memory is experiencing degraded performance due to high load. Our team is investigating the issue and working towards a solution. Thank you for your patience.
Report: "Translation Memory degraded performance"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Translation Memory is experiencing degraded performance due to high load. Our team is investigating the issue and working towards a solution.
Report: "Degraded performance"
Last updateThe issue has been resolved and everything is back to normal. If there are still pages that load slowly, please clear your cache and try again. Thank you for your patience and we apologize for the inconvenience caused.
We are currently investigating the issue. Thank you for your patience and understanding!
Report: "Delays in TM auto-fillup tasks"
Last updateThis incident has been resolved! Everything is back to normal.
Maintenance work is still in progress. We are actively working on this to return the system to its operable performance levels. Thank you for your patience!
Due to maintenance work, TM auto-fillup tasks might be delayed. Thank you for your understanding. We will keep you posted!
Report: "Issue with screenshots upload"
Last updateEverything is back to normal. The issue has been resolved!
A fix has been implemented and we are monitoring the results. Thank you for your patience!
Currently, uploading screenshots to Transifex is not possible. We are investigating the issue. Thank you for your patience and cooperation while we are trying to identify the root cause.
Report: "Documentation Maintenance"
Last updateThis incident has been resolved.
Scheduled maintenance has successfully been completed. Our documentation site is accessible again. We appreciate your patience during this work!
Our documentation site (https://docs.transifex.com/) will be down from 13.20 to 14.20 (EET) due to scheduled maintenance. Thank you for your patience!
Report: "File downloads - Degraded perfomance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are experiencing issues regarding file downloads. TMX Downloads are currently unavailable.
Report: "Degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Transifex grouped notifications not sent"
Last updateThe incident has been resolved. Thank you for your patience while we were working on addressing the issue.
We have provided the necessary fixes and the situation is back to normal. We are currently monitoring the results.
The issue has been identified. We are working on the necessary fixes. Thank you for your patience and understanding
We are currently investigating the issue. We apologize for the inconvenience
Report: "Transifex App Unavailable"
Last updateThis incident has been resolved.
Everything is back to normal. We are closely monitoring the situation
The issue has been identified. Our CDN vendor is experiencing issues. We will let you know once we have further updates.
We are currently investigating the issue. Thank you for your patience and understanding
Report: "Outdated Statistics in Transifex"
Last updateThe incident has been resolved. Thank you for your patience and cooperation!
A fix has been implemented and we are monitoring the situation.
The issue has been identified and a fix is being implemented.
We are currently investigating the issue. We apologize for any inconvenience caused. We'll update when we have more information to share.
Report: "Old Zendesk Integration Unavailable"
Last updateThe incident has been resolved. In case you're still facing issues, please re-enter your credentials under the plugin's integration settings page.
Our old Zendesk integration is unavailable at the moment. We are in touch with Zendesk support in order to find out more. Thank you for your patience!
Report: "Concordance Search Unavailable"
Last updateThe issue has been fixed! Everything is back to normal.
A fix has been implemented and we are currently monitoring the situation.
We are currently investigating the issue and trying to address this as soon as possible. Thank you for your patience and understanding.
Report: "Slow application performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Homepage loading issues"
Last updateThis incident has been resolved.
The hosting provider has mitigated the attack and is monitoring the status of the infrastructure.
Update: Our hosting provider is under a DDOS attack. They are working to mitigate.
There are issues with the loading of the transifex.com page. We are investigating the cause.
Report: "Transifex docs unavailable"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Slow application performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Degraded performance"
Last updateThis incident has been resolved.
Everything is back to normal. We are monitoring the situation closely and will give an update in case of any changes.
We are continuing to investigate this issue.
We are currently investigating the issue. We apologize for the inconvenience.
Report: "App unavailable"
Last updateEverything is back to normal. The incident has been resolved. Thank you for your patience.
A fix has been implemented and we are monitoring the situation.
We are currently investigating the issue. Thank you for your patience.
Report: "TM leverage calculation not working"
Last updateThe issue has been resolved. The TM leverage calculation in the language pop-up window works as expected now. Thank you for your patience while we were working on addressing this issue.
We are still working on providing the necessary fixes. Please accept our apologies for the inconvenience this issue may have caused you. We will keep you posted.
We identified the issue and we are working on a solution. Thank you for your understanding.
In the language pop-window, the TM leverage calculation is not working at the moment. We are currently investigating the issue and trying to address this as soon as possible. Thank you for your patience while we are working on providing the necessary fixes.
Report: "Cloud provider maintenance"
Last updateThis incident has been resolved.
All components apart from our marketing site should be operational and we are monitoring their performance.
We are running upgrades in our infrastructure which make the application slow or unresponsive.
Report: "Editor unavailable in Firefox"
Last updateThe issue has been resolved, thank you for your patience.
The editor is currently not working in Firefox. We've identified the issue and are working on providing a fix. In the meantime, you can use a different browser to access transifex.com
Report: "Scheduled maintenance on Notifications"
Last updateMaintenance complete, recent notification messages will be delivered with a short amount of delay.
We're performing scheduled maintenance on our Notifications infrastructure and degraded performance is expected during this process.
Report: "Translation Memory fill-up degradation of service"
Last updateThe issue has been resolved. We really appreciate your patience while we were working on fixing this.
Everything is back to normal now. We will continue to monitor the situation closely.
TM auto-fill up tasks are not processed at the moment. We are currently investigating the issue. Thank you for your patience and cooperation.
Report: "Planned Maintenance"
Last updateThe maintenance has been completed successfully. Thank you for your patience!
Downtime Message: Due to maintenance activity, GitHub Integration will not be available. Estimated downtime is 30 minutes. Inconvenience caused is deeply regretted.
Report: "Transifex App unavailable"
Last updateThe issue has been resolved. We really appreciate your cooperation and understanding while we were working on fixing this.
Everything is back to normal now. We will continue to monitor the situation closely
We're investigating an issue that has caused the application to become unresponsive. We will keep you updated on our progress. Thank you for your understanding and patience.
Report: "Transifex Web Editor unavailable"
Last updateThe issue has been resolved. Everything is back to normal now. Thank you all for your cooperation and understanding
We are continuing to monitor for any further issues.
The issue has been identified and fixed. We will continue to monitor the situation closely
We really apologize for the service interruption. We are working on fixing this as soon as possible.
Report: "Degraded performance"
Last updateThe issue has been resolved.
Everything is back to normal now. We will continue to monitor the situation very closely to ensure that the required actions have been taken. Thank you very much for your patience and cooperation
We really apologize for the inconvenience. We are working on this in order to address the issue as soon as possible.
Report: "Transifex App unavailable"
Last updateThe issue has been fixed and the situation is back to normal now. Thank you for your patience and cooperation.
We already identified the issue and we are currently working on providing the necessary fixes.
We are continuing to investigate this issue.
We apologize for the service interruption. We are working on fixing this as soon as possible.
Report: "TM suggestions unavailable"
Last updateThis incident has been resolved.
After restarting the affected components TM suggestions are again operational. We are monitoring the situation.
Translation Memory suggestions are currently unavailable.
Report: "documentation site unavailable"
Last updateThis incident has been resolved.
The documentation site, docs.transifex.com, is not available at this moment via HTTPS. We are aware of the cause and are fixing it ASAP.
Report: "Transifex Live Editor unavailable"
Last updateThe update is complete, the situation is back to normal. Thank you for your patience.
We are updating the SSL certificate for the live proxy server and expect the issue to be resolved in a few minutes.
The Transifex Live Editor is temporarily unavailable. We are working on to restore it as soon as possible.
Report: "application unavailable"
Last updateThis incident has been resolved.
One of our database servers alerted our monitoring systems, and our engineers have identified and fixed the issue. During the period where the database was unresponsive the application was not available. We are now monitoring the system's stability and will update this ticket accordingly.
Report: "Main web app disruption"
Last updateWe have corrected the issue. The problem was due to human error during deployment of new changes. We sincerely apologize for the disruption.
We have identified an issue that is disrupting the display of the web application's pages. We are working on a fix.
Report: "Increased web traffic"
Last updateThe incident has been resolved
We've made changes to our infrastructure to handle the increased load and are actively monitoring the situation. We apologize for the inconvenience.
We're facing increased web traffic at the moment, making our systems have a slow response time. We're actively working on mitigating this.