Is Total Synergy Down Right Now? Check if there is a current outage ongoing.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Total Synergy production environment (app.totalsynergy.com) may experience up to 2 hours of downtime on 31 May 2025 from 8pm AEST / 11am BST/ 5am CDT.We appreciate your understanding as we strive to improve and enhance our services.

The issue impacting our UAT environment has been resolved and uat.totalsynergy.com is now available.

Our UAT environment (uat.totalsynergy.com) is currently unavailable due to a database restore issue. Our development team are currently investigating the cause of this issue and we will provide further updates once they become available. Please contact support for possible work-arounds should you need one. Thank you for your patience.

**Issue Summary:** Between **8:37 AM and 9:35 AM AEST on April 14, 2025**, a platform change caused our system to apply login rate limits based on a shared gateway IP address, rather than individual user IPs. As a result, many valid login attempts were blocked once the shared threshold was reached. Approximately **70% of users logging in via email/username and password** were affected during this time. It did not impact users logging in via Single Sign-On\(SSO\) and social logins. **Resolution:** * At **9:34 AM AEST on April 14**, we temporarily increased the login rate limit to immediately restore access. * A **permanent fix** was deployed at **5:00 AM AEST on April 15,** which now correctly identifies and applies rate limits based on individual user IPs. The issue has been fully resolved. We are also implementing additional safeguards to help prevent similar issues in the future**.**

Between approximately 8:00 AM and 9:40 AM AEST on 14 April 2025, we experienced a login outage that prevented some users from accessing Total Synergy. Our development team has implemented a fix, and users are now able to log in successfully. A permanent hotfix will be released in the coming days to prevent this issue from reoccurring. We sincerely apologise for the disruption and appreciate your patience as we resolved the issue.

Our development team have identified the problem causing the current login issues Total Synergy. There will be downtime of up to 10 minutes from 9:35 AM AEST, we will continue to provide updates as they become available.

We're currently investigating multiple reports of users being unable to login this morning, 14 April, 2025. Our development team are investigating this with high priority and we will provide updates as they become available. This is only impacting Username & Password log-ins. Social log-ins (MS365 etc) are not impacted so please log in using alternative options where possible. We apologies any disruption this is causing and we endeavour to have this resolved as quickly as possible.

This incident has been resolved.

The scheduled downtime is now complete, and the Synergy production environment is back up. Our technical team will continue to monitor performance to ensure the reported performance degradation has been resolved. Thank you for your patience, and apologies for the disruption this may have caused.

We have investigated reports of performance degradation across the Synergy production environment (app.totalsynergy.com). The Synergy production environment will have 5 minutes of downtime from 12:05 PM AEDT (01:05 AM GMT) on November 14, 2024. We appreciate your patience while we work to restore performance to Synergy.

Microsoft released an update to the Issue ID EX921449 at 3:55 AM AEDT indicating they have addressed some issues that were delaying the script and have confirmed that 50 percent of all affected email messages have been released from quarantine. They are continuing to monitor the script as it progresses towards completion. As this update suggests, users with an email hosted by Microsoft Exchange Online should start to see their emails come through or re-appear over the course of the day. Please refer to Microsoft's Service Health page (as a Microsoft 365 Admin) or through your IT Partner for further updates. Thanks for your patience while we investigated this issue.

It has been identified that the issue impacting outgoing emails has been isolated to recipients who use Microsoft Exchange Online. The emails being sent from Synergy, such as Invoices are being automatically quarantined by Microsoft Security. We recommend those having the issue with receiving emails from Synergy, reach out to their IT team and request they look into MSFT Alert ID "EX921449". - Open office 365 admin centre - Navigate to Health - Find the Exchange online alert Our technical team are continuing to investigate this to help resolve the impact this is having on Synergy emails, and we will continue to provide updates as they become available from Microsoft.

Between approximately 6am - 1pm AEDT today, there were delays experienced with the sending of invoices. Invoices are appearing in Synergy as sent, but invoice emails have not been received by customers. We are currently investigating the issue. If the invoice is urgent, we recommend downloading the PDF from Synergy and attaching it to an email manually. Please note, that customers may receive the invoice again once the backlog is cleared. We apologise for any inconvenience and will keep you updated as we work to resolve the issue.

On Sunday, October 27, 07:00 AM AEDT / Saturday, October 26, 21:00 PM a technical fix was released to resolve this issue. Users that sync Synergy with QBO can now do so successfully. Thanks to QBO users who were patient while we worked on resolving this issue.

Our technical team have identified the issue causing the error "System.ArgumentNullException." This error is a result of payments or credits being added to QBO, where there is no matching invoice found in Synergy. A fix will be implemented early next week to resolve this issue and allow users to sync as expected. We will continue to provide updates as they become available and appreciate your patience and understanding while we work to resolve this issue as quickly as possible.

When attempting to sync between Synergy and QBO, some users are receiving the following error message - “System.ArgumentNullException: Value cannot be null”. Our technical team are currently working on a fix with high priority, and we will provide updates as they become available. We apologise for any inconvenience and disruption this may have caused and appreciate your patience as we try to resolve this issue.

Between approximately 2:20PM - 2:40PM AEST today, we experienced a temporary issue with one of our servers, which impacted the generation of some invoices and report exports. Reports: If you attempted to generate a report during this period, reissue the report to resolve the issue. Invoices: If you attempted to generate invoices during this period, we recommend reviewing them and re-saving them if necessary. We apologise for any inconvenience and appreciate your understanding.

We are pleased to share that the Xero Connect compatibility issue impacting users on a Xero “Ultimate” plan has been resolved. Users can now successfully sync data between Synergy and Xero as expected. We apologise for any inconvenience and thank you for your patience.

We are investigating a Xero Connect issue impacting customers on the Xero Ultimate Plan. Details: We're aware of an incompatibility with Xero's latest update to their "Ultimate" plan. Synergy users on some of Xero's "Ultimate" plans are currently unable to Sync from Synergy to Xero, and will get a "GetLockDate failed" error. Our technical team are currently working on a fix to support the new Xero plans with high priority, and we will provide updates as they become available. We apologise for the inconvenience this has caused and appreciate your patience.

This incident has been resolved.

We are writing to inform you about a service disruption affecting customer's ability to bulk invite new users. Details: Issue: Currently, when attempting to bulk invite new Synergy users, an invalid URL appears when attempting to join. Resolution Time: approximately 9:00AM AEST on 21/08/2024 Action Required: Until our fix is in place, we recommend that customers invite new users one at a time using the staff page. We apologise for the inconvenience this has caused and appreciate your patience.

This incident has been resolved.

We are writing to inform you that the MYOB service disruption affecting MYOB Connect has been resolved. Details: Issue: On 15/08/2024, some MYOB users received an error message when trying to sync with MYOB Connect. Action required: Moving forward, MYOB Connect users will be asked to 'allow access to your MYOB account’ when attempting to sync. This is an extra step required by MYOB to ensure you have consented to Synergy accessing your data. Resolution Time: approximately 21:00 AEST on 15/08/2024. Our technical team has implemented a solution, and MYOB Connect is now operating normally. We apologise for the inconvenience this disruption may have caused and appreciate your patience during this time. If you have any further questions or need additional assistance, please do not hesitate to reach out to our support team using the in-app widget. Thank you for your cooperation and understanding.

On Monday, August 5th, Synergy experienced a significant performance issue that affected all users. This was resolved within 80 minutes of the initial report. However, report downloads were affected, creating a backlog that was resolved by 16:30 AEST. The system is now fully operational, and the initial cause and reporting are being closely monitored to ensure continued stability. We are currently dedicating additional efforts and resources to prevent similar incidents from occurring in the future. We understand that system availability and reporting are critical for our customers' workflows, especially following the end of the month. We apologise for any inconvenience this caused.

On 15 April, 2024, we discovered a problem with a component of our Synergy system that stopped working. Even though we have backup components to keep services running smoothly, the affected component did not fix itself as expected and continued to impact some of our customers. To solve the problem, we had to restart the Synergy system, which unfortunately caused a short interruption in service. We apologise for any inconvenience this may have caused.

The performance issues have been resolved and loading speeds across Synergy are back to normal. We're incredibly appreciative of the patience during this performance degradation, and once again we are so sorry for any and all disruption to your daily workflow this may have caused.

We're happy to announce that the maintenance on Synergy has been successfully completed. The support team will keep a close watch on any further reports of slowness, and our Engineering team will continue to monitor performance in the background.

Our team has identified the cause and will be conducting maintenance at 10:20 AM AEDT, 26 March, 2024. This will result in a brief downtime of 5 minutes.

We're investigating multiple reports of platform slowness this morning, 26/03/2024. Our engineering team are investigating this with high priority and we will provide updates as they become available. We're incredibly sorry for any disruption this is causing you today and endeavour to have this resolved as quickly as possible.

On 08/03/2024 between 11:25 AM - 11:50 AM AEDT, Synergy Cloud experienced major performance degradation attributed to a resource usage spike affecting one of our main servers. The issue was resolved by provisioning additional capacity. We are actively monitoring this environment to ensure smooth operation.

We're happy to announce that the maintenance on Synergy has been successfully completed. The performance issues have been resolved and loading speeds across Synergy are back to normal. We appreciate your patience during the brief downtime and thank you for your understanding.

Our Engineering team has resolved the performance issues and everything is running as expected again. The support team will keep a close watch on any further reports of slowness, and our Engineering team will continue to monitor performance in the background.

We are aware of the current performance issues on Synergy. Our team has identified the cause and are conducting maintenance. This will result in a brief downtime of 5 minutes. We apologise for the disruption to your day.

We're happy to announce that the maintenance on Synergy has been successfully completed. The performance issues have been resolved and loading speeds across Synergy are back to normal. We appreciate your patience during the brief downtime and thank you for your understanding.

We are aware of current performance issues on Synergy. Our team have identified the cause and will be rebooting the server at 12:00 PM AEDT, 23 February, 2024. This will cause 2-5 minutes of system downtime. We thank you for your patience and apologise for any inconvenience this may cause.

**Overview:** On January 26th, 2024, between 10:00 and 12:00 AEDT, our platform experienced functionality degradation due to an issue with a third-party component. While the incident did not result in downtime, it adversely affected the user experience during the specified timeframe.  **Incident Details:** The incident stemmed from a malfunction within one of our third-party components. Although we maintain multiple instances of this component to ensure resiliency, some customers were affected. The reduced capability manifested as problems with invoicing and slow performance in selected screens.  **Resolution:** Our team responded to the incident by reprovisioning the faulty component, thereby restoring full functionality to the affected areas of the platform. Additionally, we promptly reported the issue to the third-party provider for further investigation and remediation. This investigation is still proceeding.

We have confirmed resolution. We are still working with the third party provider on analysing the root cause analysis for this issue to prevent future occurrences.

A fix has been implemented and we are monitoring the results. Preliminary testing suggest resolution.

There is currently an issue with Synergy relating to a 3rd party component - we have reported this issue to the third party and are actively working on a resolution.

Yesterday \(September 27, 2023\) at 08:00 - 09:20 AEST, one of the Synergy data components was experiencing a heavy load. This load was non-standard and unexpected, resulting in low performance on some of Synergy's operations. Following this discovery, our team reset the impacted component and increased its capacity. This was conducted with a downtime of less than 5 minutes.

This incident has been resolved and performance is back to normal.

Our Engineering team have restarted the Synergy Database, and this has resolved the performance issues this morning (27/09/2023). The support team will continue to keep an eye out for any further reports of slowness, and our Engineering team will continue to monitor performance in the background. Thank you for your patience, and apologies again for the disruption this caused you today.

Our engineering team have identified the problem causing the current platform slowness in Synergy and will be applying a fix within the next few minutes. There will an expected downtime of 5-10 minutes from 9:05 AM AEST, we will continue to provide updates as they become available.

We're investigating multiple reports of platform slowness this morning, 27/09/2023 (9 AM AEST) Our engineering team are investigating this with high priority and we will provide updates as they become available. We're incredibly sorry for any disruption this is causing you today and endeavour to have this resolved as quickly as possible.

This incident has now been resolved and Invoices & Reports are now saving and exporting correctly. Our deepest apologies for the disruption this caused you today, and a huge thank you for your patience while our teams worked to get this resolved.

Our engineering team have identified the problem causing the current performance problems with Invoices and Reports in Synergy and have restarted a Web Service which has resolved the problem. Everything will be back to normal within the next 5-10 minutes if not immediately. Thank you for your patience while our teams worked to get this resolved.

We're investigating multiple reports of performance slowness this morning, 19/04/2023 (9:10 AM AEST). This is currently noted to be impacting Invoices and Reports (saving, exporting). Our engineering team are investigating this with high priority and we will provide updates as they become available. We're incredibly sorry for any disruption this is causing you today and endeavour to have this resolved as quickly as possible.

This incident has been resolved.

This issue has been resolved.

There is a current issue where Synergy’s Analytics Power BI Dashboards are not loading. This is due to a current outage of Microsoft’s Power BI Service, which the dashboards use to present the data visualisations. We are continuing to monitor the situation, and will provide more information once a fix has been deployed by Microsoft. We appreciate your patience as we all wait for this issue to be resolved by Microsoft, and apologise for any disruption to your work.

The fix we applied in our earlier update has resolved this incident. Speeds across Synergy Cloud are back to normal, though we will continue to monitor this over the next couple of days. Our deepest apologies for the disruption this caused you today, and a huge thank you for your patience while our teams worked to get this resolved.

Our Engineering team have applied the fix, and Synergy Cloud is running as expected again. The support team will continue to keep an eye out for any further reports of slowness, and our Engineering team will continue to monitor performance in the background.

Our engineering team have identified a problem causing platform slowness in Synergy Cloud and will be applying a fix within the next 10 minutes. There will be downtime of 1-5 minutes from 2:30 PM AEST, we will provide an update once everything is back to normal.

On 19/12/2022 at 16:25-16:50 AEDT there was excessive load on the production environment which was mitigated by scaling a specific component in production which was reaching its scale limits. The development team will keep monitoring this component to establish whether this was a one off end of year event or a different issue.

The change we deployed at 4:40 PM AEDT has resolved the issue and Synergy Cloud is operational. We're incredibly appreciative of the patience during this performance degradation, and once again we are so sorry for any and all disruption to your daily workflow this may have caused.

In an effort to improve the current situation, we have increased the capacity of our environment and are seeing significant improvement in loading times. We'll continue to actively monitor the performance in the short term, and provide further updates before 5:30 PM AEDT.

At 4:30 PM AEDST, Monday 19 December, 2022, our internal systems notified us of an issue with Synergy Cloud being unresponsive, and that some customers are unable to log in.. At 4:40 PM AEDT, we deployed a change to the environment, and are currently assessing if this change has been successful in solving the issue. We are incredibly sorry for any inconvenience this may be causing you, but please rest assured we are working on having this resolved as quickly as possible. We appreciate your patience and understanding.

Between the hours of 10:00 to 13:20 \(AEST\) on 07/11/2022 multiple users encountered slow performance when using Synergy Cloud  The event was triggered by a change introduced as part of the Synergy November release which related to making global search more reliable.   A complex retry issue caused degraded performance to customers using Synergy.  The event was detected by multiple customers as well as our internal systems. A change has been tested and implemented to revert the previous change and was confirmed working around 13:20 \(AEST\) 07/11/2022.

The fix we applied in our earlier update has resolved this incident. Global search is now functioning correctly and the loading speeds across Synergy are back to normal. Our deepest apologies once again for the disruption this caused you today, and a huge thank you for your patience while our teams worked to get this resolved.

Our Engineering team have applied a fix, this fix has resolved both the platform slowness and the Global Search and everything is running as expected again. The support team will continue to keep an eye out for any further reports of slowness, and our Engineering team will continue to monitor performance in the background.

Our Engineering team will be deploying a fix, there will be a 5-10 minute downtime from 1:20 PM AEST.

Our Engineering team have made some changes to resolve the platform slowness, however while we have seen some improvement on speeds, we're still getting some reports of slowness, and Global Search is still not loading anything at all. They are continuing to work on a permenant fix to deploy over the next hour and we will continue to keep you updated on the progress and inform you of any further downtimes required. In the mean time please use the dedicated search for every area, rather than Global Search (ie. Go to Projects and search for a project, Contacts to search a contact etc.) This will remain a top priority until it is completely resolved and we're incredibly grateful for your patience and understanding.

Our engineering team have idetified the problem causing the current platform slowness in Synergy and will be applying a fix within the next 10 minutes. There will be downtime of 5-10 minutes from 11:25 AM AEST, we will continue to provide updates as they become available.

We're investigating multiple reports of platform slowness this morning, 07/11/2022 (11:10 AM AEST) Our engineering team are investigating this with high prioirty and we will provide updates as they become available. We're incredibly sorry for any disruption this is causing you today and endeavour to have this resolved as quickly as possible.

This issue was resolved today at 11:44 AM (AEST) on 02/11/2022, after a restart of services. Our Development team will continue to investigate and monitor the cause of this performance degredation, and make changes as required to ensure this is prevented in the future. This issue impacted only a small number of users, and the primary area of impact was with Reports when exporting to pdf/excel. We're incredibly appreciative of the patience during this performance degredation, and once again we are so sorry for any and all disruption to your daily workflow this may have caused.

Our development team have completed the restart in Synergy Cloud to resolve the issue impacting a small number of our users. Downtime started at 11:41 AM and finished at 11:44 AM (AEST) on 02/11/2022. We will continue monitoring all services in the background. Thank you so much for your patience and understanding during this downtime period.

Development have identified the problem causing the performance issues that are impacting some users currently. We will be doing a full server restart which will cause approx. 5-10 minutes of downtime. This server restart is schedulled for 11:40 AM AEST, 02/11/2022 This will cause the entirety of Synergy Cloud to be offline. We will continue to provide updates as they become available.

We've become aware of an issue impacting multiple areas of Synergy Cloud. Known areas of impact currently: -Logging in -Exporting reports to excel/PDF -Using Connect for Xero/MYOB import/export -Changing configration settings for Project Numbering This is not impacting all organisations, or all users but if you are affected please know that our Development team is currently investigating this with the highest priority and we will provide updates as they become available. We're incredibly sorry for any disruption caused by this and endeavour to get this resolved as soon as possible.

On Saturday 29th October, 2022, our development team released a fix that resolved this issue. Your bill due dates will now save, and you can continue your usual workflow (creating bills with the correct Due date, updating Due dates, and syncing bills to your accounting package) The report 'Bills with due date after 15 October' will remain accessible so you can use this to find any bills that will need to be modified either in Synergy or within your accounting package. Please get in touch with us via the support widget if you need a full list with additional information outside of the above report. We truly appreciate your patience while we worked on resolving this issue, and sorry again for the disruption this has caused.

We have identified an issue that is currently impacting the Due Date on Bills. This issue means any bills created since 15 October, 2022, will have the same bill due date as the date they were created - any changes to bill due dates during the creation of these bills will not have saved. E.g, a bill was created on 23 October, 2021, and the due date was set for 23 November, 2021; this bill will currently have a due date of 23 October, 2021. Our development team are working to resolve this issue with urgency, and expect this to be resolved early next week, or before. In the mean time: - We recommend you do not create any new bills until we've provided an update stating this has been resolved. -We have provided a report called 'Bills with due date after 15 October', which is available for you to see the bills affected in your Synergy organisation. -Use this report to find any bills that are affected by this issue, and manually update their due dates in Synergy, and, if they have been synced to your accouting package, in that system as well. -If you have updated the due date of older bills (bills created before 15 October, 2022), since the date this issue began occuring, these due date changes will not have saved, and will need to be updated again. We will continue to provide updates here, on our status page. We're genuinely sorry for the disruption to your day, and your workflows - we are working with urgency to resolve this issue.

The component restart has been completed. This took 2 minutes from 10:50 AM on 19/08/2022.

Due to an infrastructure issue with one of our components, at 10:50 AM AEST our development team will be restarting a component of our API that will take 3 minutes. This may impact some invoices and background reporting.

The performance issues reported this morning 26/05/2022 have been resolved. Our development team will continue to monitor for any performance degradation.

The service has been restarted and an improvement in performance has been noted. Our development team will continue to monitor throughout the day to assess any further changes.

Synergy is currently experiencing issues on the production database which is causing some performance issues. Our development team have identified the problem, and will be restarting a service to rectify. Please note there will be approx 2-5 minutes of downtime during this restart. Downtime will occur at 9:55 AM AEST.

This incident has been resolved.

A fix has been implemented to resolve this morning's platform slowness and the platform is back online. Our development team will continue to monitor the performance throughout the day. Sorry for the disruption to your day.

Our development team have identified the issue causing the platform slowness this morning. There will be approx. 5 minutes of downtime while we implement a fix for this problem. We'll provide further updates when the service is taken down, and when it becomes available again.

We're investigating a number of reports of platform slowness this morning. Our development team are investigating this with high priority and we will provide updates as they become available.

Our development team have isolated the cause of this issue, which was a small number of generating invoices stuck in the queue when being created. This incident is now resolved. If a particular invoice remains 'stuck' when loading, refreshing the page will resolve the problem. We're sorry for the disruption to your day! Update @ 1655 AEST - we received several more reports of this issue in the last hour, and our team again worked to resolve this. We anticipate a more robust fix for this issue to be deployed overnight this evening, and we'll update you as soon as we have new information.

We're investigating a small number of reports of slowness in generating invoices. We'll post updates ASAP as we find the source of this issue and resolve it.

The issue with invoice slowness has been resolved. Thank you for your patience while we worked to resolve this issue.

We've become aware of an issue impacting Invoices where there is slowness when generating or saving an invoice. Our development team are investigating this with high priority and we will provide updates as they become available.

The issue with invoice slowness has been resolved. Thank you for your patience while we worked to resolve this issue.

The issue has been identified and we are preparing a resolution.

We've become aware of an issue impacting Invoices where there is slowness when generating or saving an invoice. Our development team are investigating this with high priority and we will provide updates as they become available.

Our development team have resolved the issue causing slowness with document generation and will continue to monitor for any performance degradation.

We've become aware of an issue impacting Document Generation which is causing slowness when generating documents. This is impacting the following areas in Synergy: -Invoice Previews -Invoice PDF -Portal document generation (Transmittals, proposals, etc) Our development team have identified the root cause and are actively working to resolving the issue.

This incident has been resolved.

We released a hotfix last night to remove any transactions outside the invoices 'from' and 'to' dates and return these to WIP. We are continuing to monitor for any further issues.

Tonight at approximately 10pm (AEST) we'll deploy a final fix that updates previously incorrect invoices. Key information: - This fix updates the transactions on your invoices to have correct invoice values. - It also removes any transactions outside the range of your invoices 'from' and 'to' dates (and returns them to WIP). - No invoice totals will change, and all invoice totals are currently correct - this fix will not change the value of invoice; there is no risk your clients will pay incorrect invoice values, nor will there be a need to reissue invoices. - As a result of this fix, transaction reporting will be correct.

Last night at 9:30pm 18/08/2021 (AEST) we deployed a fix that prevents any invoices being created in the future having incorrect transaction values. Invoices can now be created without the risk of incorrect transaction values. We're in the process of testing a further fix (deployed today - ETA still unknown), which will retroactively update the transaction values attached to affected invoices, and remove any transactions from outside the 'from' and 'to' dates you've applied. Key information: - All invoice values are correct - invoices can be issued. - Transaction reporting will be incorrect until we retroactively update the transaction values on affected invoices. - Some WIP may not be available until we do that fix. - Draft invoices can either be deleted and recreated or uncheck & check invoice stages before finalising - info in this article (https://intercom.help/total-synergy/en/articles/5504656-invoice-workaround-18-08-2021-august-2021-release)

During our December release that was deployed on December 11, 2021 we made some exciting changes to the planning board, one of these changes were on our Revenue Forecasting screen. On December 13, 2021 we came across one issue that was impacting the ability to expand the view of some projects in Revenue Forecasting. This issue was resolved this morning, December 15, 2021.

On December 10, 2020 at Approx. 3 PM (AEST) we experienced a short outage in the Synergy Cloud application. Our development team investigated this immediately and found the root cause, the issue was resolved in approx. 20 minutes and we have put measures in place to prevent this happening again.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're currently aware of an issue that affects work breakdown names and notes when you save them and they contain specific characters (non ascii). Saving causes the stage/task names/notes to replace any special characters with "???". We have identified the issue and will be deploying a fix at 12:30 PM AEST.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're currently aware of an issue that causes an error message to appear when attempting to save changes to a Work Breakdown that contains 'Completed' Hourly Rate stages. Error message: "Stage fee / cap value cannot be less than NetInvoiceTotalExTax". We have identified the issue and will be deploying a fix at 12:30 PM AEST.

This incident has been resolved.

MYOB have advised they've fixed the API issue on their end. Please reach out and let us know if you have any further issues with this.

We're aware of an issue preventing syncing data from Synergy to MYOB. This issue relates to a change in MYOBs API, and is with the MYOB API development team for high priority resolution. We'll continue to update you on any developments, and you can also visit https://status.myob.com/incidents/299433 for more information

This issue has been resolved.

MYOB have advised they've fixed the API issue on their end. Please reach out and let us know if you have any further issues with this.

We are continuing to monitor for any further issues.

We're aware of an issue with MYOB's API that is intermittently preventing customers from syncing between Synergy and MYOB. We've escalated the problem to MYOB for them to fix or roll back their most recent release changes. At this stage, we don't have an ETA for resolution, but we're treating it as a critical priority to resolve. We'll update you when we have any new information. For the latest information surrounding this issue, you can visit - https://status.myob.com/incidents/298374

This incident has been resolved.

We're aware of a small number of projects showing an incorrect value for 'Agreed Fee' and 'Project Net Invoiced ex Tax'. This issue only affects the number presented, and has not corrupted your data. We have resolved this issue via a script, which will take most of the day (23/03/2021) to resolve. Please let us know if you have any remaining issues on 24/03/2021

This incident has been resolved.

A hotfix has been implemented and we are monitoring the results.

We've found an issue with notes being deleted upon saving or commenting - we anticipate this will be resolved tonight (AEDT).

This incident has been resolved.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We're aware of an issue whereby the creator of a project template is being added to new projects as the project manager. We intend to resolve this issue via a change to Synergy at 6pm AEDT 23/03/2021