Is Tonkean Down Right Now? Check if there is a current outage ongoing.

Tonkean is currently Operational

Last checked 2025-06-14T13:50:55.703Z from Tonkean's official status page

Historical record of incidents for Tonkean

May 29, 2025

Report: "We are experiencing an unexpected load"

Last update 2025-05-29T22:55:08.360Z

resolved2025-05-29T22:55:08.343Z

This incident has been resolved.

monitoring2025-05-29T22:51:00.395Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-29T22:15:53.320Z

We are currently investigating this issue.

Report: "We are experiencing an unexpected load"

Last update 2025-05-29T17:55:00.000Z

Resolved2025-05-29T17:55:00.000Z

This incident has been resolved.

Monitoring2025-05-29T17:51:00.000Z

A fix has been implemented and we are monitoring the results.

Investigating2025-05-29T17:15:00.000Z

We are currently investigating this issue.

Apr 28, 2025

Report: "System Slowness Across Multiple Services"

Last update 2025-04-28T21:57:40.474Z

resolved2025-04-28T21:57:40.458Z

This incident has been resolved.

monitoring2025-04-28T21:06:12.897Z

A fix has been implemented and we are monitoring the results.

investigating2025-04-28T19:29:28.610Z

We are currently experiencing slowness across several services in our system. Our engineering team is actively investigating the root cause and working to restore optimal performance as quickly as possible. We apologize for the inconvenience and will provide updates as we learn more.

Apr 20, 2025

Report: "Investigating major outage due to database failure."

Last update 2025-04-20T10:12:46.667Z

resolved2025-04-20T10:12:46.649Z

This incident has been resolved.

identified2025-04-20T10:12:17.471Z

We are currently investigating this issue.

Apr 10, 2025

Report: "Slowness in Tonkean App and executing workflows"

Last update 2025-04-10T21:36:58.226Z

resolved2025-04-10T21:36:58.211Z

This incident has been resolved.

monitoring2025-04-10T20:19:55.131Z

Tonkean App and Workflows should be back and running as expected. We're monitoring the system to make sure everything is operational.

investigating2025-04-10T16:54:52.240Z

We are continuing to investigate this issue.

investigating2025-04-10T16:54:36.725Z

We are investigating slowness experienced in the Tonkean app and in executing workflows.

Apr 2, 2025

Report: "Unexpected Infrastructure Issue"

Last update 2025-04-02T13:46:32.278Z

resolved2025-04-02T11:04:48.000Z

This incident has been resolved.

monitoring2025-04-02T10:56:24.000Z

We experienced a brief database disruption due to an unexpected update. The issue was identified and resolved within approximately 5 minutes. Systems are now fully operational.

Mar 10, 2025

Report: "Infrastructure issue"

Last update 2025-03-10T23:12:28.808Z

resolved2025-03-10T23:12:28.793Z

This incident has been resolved.

investigating2025-03-10T22:34:18.726Z

We are continuing to investigate this issue.

investigating2025-03-10T22:33:42.260Z

We are continuing to investigate this issue.

investigating2025-03-10T22:32:56.759Z

We are continuing to investigate this issue.

investigating2025-03-10T17:01:04.274Z

Insert and update of external data into Tonkean is limited. Querying external data in Tonkean platform is limited. We are investigating.

Mar 5, 2025

Report: "We are having infrastructure issues"

Last update 2025-03-05T17:56:40.663Z

resolved2025-03-05T17:56:40.642Z

This incident has been resolved.

identified2025-03-05T17:01:23.697Z

The issue has been identified and a fix is being implemented.

Nov 5, 2024

Report: "Uploading files to Google Drive errors out"

Last update 2024-11-05T18:53:04.963Z

resolved2024-11-05T18:53:04.943Z

Seems like the issue is currently resolved. confirmed by other users in the issuetracker as well. will keep monitoring.

identified2024-11-05T17:16:04.019Z

We have identified an outage with Google Drive that impacts our Google application and does not allow it to make "upload" API calls due to some sort of protection on the Google side. This is a global Google Drive issue that happened in September and now resurfaced. It has been reported, acknowledged, and reopened here: https://issuetracker.google.com/issues/369788650?pli=1 We are tracking this and looking for ways to resolve it.

Sep 30, 2024

Report: "Uploading files to Google Drive errors out"

Last update 2024-09-30T19:29:43.351Z

postmortem2024-09-30T18:24:10.648Z

**Impact** The incident affected our ability to upload files to Google Drive via the API. During the outage, Google Drive’s API calls for uploading files were blocked due to an issue on Google’s end. No other core functionalities of our application were impacted. ‌ **Timeline of Events** * **Sep 26th, 10:00 AM PST – Incident Identified** We detected an issue preventing file uploads to Google Drive using the API. The root cause appeared to be related to a protection or outage on Google’s side. Multiple high-priority support cases were raised with Google, and the issue was escalated for resolution. _Data Sources: Webhooks, Data Collection & Actions_ * **Sep 27th, 5:00 AM PST – Incident Resolved** Google resolved the underlying issue temporarily, and upload API calls started functioning normally. * **Sep 28th, 11:30 PM PST – Issue Resurfaces** The same issue occurred again, impacting the ability to upload files via the Google Drive API. We reopened the case with Google, further escalating the issue. * **Sep 30th, 7:00 AM PST – Incident Resolved Again** Google resolved the issue once more, and file uploads via the API returned to normal functionality. _Data Sources: Webhooks, Data Collection & Actions_ ‌ **Root Cause Analysis** The outage was caused by a global Google Drive issue, as referenced in this [Google Issue Tracker](https://issuetracker.google.com/issues/369788650?pli=1). The protection or failure in Google’s system affected multiple products globally, including our integration with Google Drive for file uploads. ‌ **Resolution and Mitigation** * Google resolved the underlying issue both times, restoring full functionality to the Google Drive Upload API. * No action was required on our side once Google fixed the problem. * We will continue to monitor the situation and re-open the incident if the problem reoccurs. ‌ **Action Items** * Continue communication with Google to understand potential long-term fixes. * Implement the capability to configure a server for tunneling traffic through different regions. * Add capability to route Google Drive API calls through a different region using a tunneling method if the issue occurs again, as a temporary solution to mitigate potential regional service disruptions. ‌ **Lessons Learned** * **Monitoring**: Relying on external service providers \(like Google\) requires robust monitoring and communication channels with those providers to promptly escalate and track issues. * **Communication**: Swift communication with Google and prompt escalation of support cases helped minimize confusion and ensured a timely resolution. ‌ **Next Steps** * Add capability to configure tunneling of traffic through different regions. * Ensure that API calls for Google Drive can be rerouted through a different region in the event of a similar outage. * Continue to monitor Google Drive API performance and follow up with Google for detailed RCA from their side if applicable.

resolved2024-09-30T18:23:49.902Z

The issue is currently resolved and upload API calls are working as expected. This seems to be a global Google Drive outage that impacted other products and customers as seen in this issue: https://issuetracker.google.com/issues/369788650?pli=1 We've opened multiple support cases with Google and escalated the issue. We will re-open this incident if the problem appears again

investigating2024-09-29T17:09:27.908Z

We have identified an outage with Google Drive that impacts our Google application and does not allow it to make "upload" API calls due to some sort of protection on the Google side. We've opened a high-priority support case with Google and have escalated this issue as much as we can. We're waiting to get a response from Google promptly.

May 14, 2024

Report: "Email delivery delayed for some customers"

Last update 2024-05-14T02:19:38.808Z

resolved2024-05-14T02:19:38.792Z

This incident has been resolved.

investigating2024-05-14T02:18:47.345Z

We are continuing to investigate this issue.

investigating2024-05-10T22:00:25.000Z

We are currently investigating this issue.

Mar 27, 2024

Report: "Investigating slowness in our database"

Last update 2024-03-27T16:55:14.124Z

resolved2024-03-27T16:55:14.107Z

The incident has been resolved.

investigating2024-03-27T16:44:02.074Z

We are currently investigating this issue.

Feb 15, 2024

Report: "Users are unable to access Tonkean"

Last update 2024-02-15T20:28:05.919Z

resolved2024-02-15T20:28:05.908Z

This incident has been resolved.

monitoring2024-02-15T19:27:15.120Z

A fix has been implemented and we are currently monitoring the results.

investigating2024-02-15T19:15:07.745Z

We are currently investigating the issue.

Jan 28, 2024

Report: "Investigating an issue that the system temporary stopped executing actions"

Last update 2024-01-28T17:53:47.308Z

resolved2024-01-28T17:53:47.291Z

This incident has been resolved.

monitoring2024-01-28T17:46:26.700Z

A fix has been implemented and we are monitoring the results.

investigating2024-01-28T14:30:10.000Z

We are currently investigating this issue.

Jan 23, 2024

Report: "Investigating slowness in our database"

Last update 2024-01-23T12:45:41.619Z

resolved2024-01-23T12:45:41.603Z

This incident has been resolved.

investigating2024-01-23T10:37:36.846Z

We are currently investigating this issue.

Jan 17, 2024

Report: "We're experiencing slowness in the system"

Last update 2024-01-17T14:29:20.359Z

resolved2024-01-17T14:29:20.341Z

This incident has been resolved.

investigating2024-01-17T11:43:33.186Z

We are currently investigating this issue.

Dec 20, 2023

Report: "Duplicate execution of actions"

Last update 2023-12-20T15:40:52.546Z

resolved2023-12-18T17:00:00.000Z

Actions were executed multiple times instead of once (started at 2:40 PST)

Nov 18, 2023

Report: "Infrastructure outage"

Last update 2023-11-18T00:02:53.597Z

resolved2023-11-18T00:02:53.579Z

This incident has been resolved.

monitoring2023-11-17T22:56:33.086Z

This incident has been resolved.

monitoring2023-11-17T22:08:30.754Z

A fix has been implemented and we are monitoring the results.

identified2023-11-17T21:52:19.502Z

The issue has been identified and a fix is being implemented.

Sep 20, 2023

Report: "Module execution is delayed"

Last update 2023-09-20T16:16:40.602Z

resolved2023-09-20T16:16:40.589Z

This incident has been resolved.

identified2023-09-20T14:56:07.923Z

We identified delayed in module action executions, trigger matching, matched entities and accessing interfaces.

Report: "Intermittent Slowness in the Tonkean App"

Last update 2023-09-20T11:02:26.990Z

resolved2023-09-20T11:02:26.977Z

This incident has been resolved.

investigating2023-09-20T11:02:20.870Z

We are continuing to investigate this issue.

investigating2023-09-20T11:01:38.313Z

We are continuing to investigate this issue.

investigating2023-09-19T16:14:22.245Z

We are continuing to investigate this issue.

investigating2023-09-19T16:13:59.938Z

We're seeing intermittent slowness in accessing the Tonkean app, through interfaces, forms, workspace apps and module editor. We're investigating the root cause. It should not affect any data coming through Tonkean.

Aug 6, 2023

Report: "The Tonkean app is not loading, and incoming webhooks are not being handled"

Last update 2023-08-06T15:00:27.932Z

resolved2023-08-06T15:00:27.917Z

This incident has been resolved.

investigating2023-08-06T14:53:11.521Z

We are continuing to investigate this issue.

investigating2023-08-06T14:53:00.417Z

The Tonkean app is not loading, and incoming webhooks into Tonkean are not being handled.

Jul 22, 2023

Report: "Big delays in modules execution and issues receiving data from external systems"

Last update 2023-07-22T23:10:50.115Z

resolved2023-07-22T23:10:50.098Z

This incident has been resolved.

monitoring2023-07-22T23:04:40.795Z

A fix has been implemented and we are monitoring the results.

identified2023-07-22T19:53:02.054Z

The outage in Tonkean is caused by an on-going outage in Elastic Cloud services, noted in these two incidents - https://status.elastic.co/incidents/xqngb41mglj8 https://status.elastic.co/incidents/p1dtb3mdlt5d Elastic Cloud are working on a fix, and we will update as we know more details on the incidents.

identified2023-07-22T17:46:09.512Z

We are continuing to work on a fix for this issue.

identified2023-07-22T17:45:51.201Z

We're experiencing an outage in module processing and receiving of external data into Tonkean.

Jun 10, 2023

Report: "Investigating unexpected services crash"

Last update 2023-06-10T00:51:59.358Z

resolved2023-06-10T00:51:59.347Z

This incident has been resolved.

monitoring2023-06-10T00:41:06.310Z

We are continuing to monitor for any further issues.

monitoring2023-06-09T23:00:10.000Z

A fix has been implemented and we are monitoring the results.

Mar 21, 2023

Report: "Slow responses and timeouts when loading Business Reports"

Last update 2023-03-21T11:17:39.237Z

resolved2023-03-20T14:00:00.000Z

Found the issue in the database and resolved the issue. Started at 04:40 PDT

Mar 2, 2023

Report: "Investigating reports that the website is unavailable"

Last update 2023-03-02T22:26:40.577Z

resolved2023-03-02T15:45:17.000Z

This incident has been resolved.

investigating2023-03-02T15:30:08.000Z

We are currently investigating this issue.

Feb 13, 2023

Report: "Some business reports are not loading"

Last update 2023-02-13T22:11:16.433Z

resolved2023-02-13T22:11:16.422Z

This incident has been resolved.

investigating2023-02-13T21:33:00.094Z

We are currently investigating this issue.

Feb 7, 2023

Report: "Slowdown in loading the Tonkean App, and workflow actions execution, for EU regions only"

Last update 2023-02-07T19:07:59.393Z

resolved2023-02-07T18:59:01.153Z

This incident has been resolved.

identified2023-02-07T18:20:38.838Z

The issue has been identified and a fix is being implemented.

Jan 24, 2023

Report: "We're experiencing delay in running actions"

Last update 2023-01-24T15:05:27.249Z

resolved2023-01-20T17:00:07.000Z

This incident has been resolved.

investigating2023-01-20T05:00:42.000Z

We are currently investigating this issue.

Jan 11, 2023

Report: "We're experience slowness in one of our databases"

Last update 2023-01-11T00:51:29.680Z

resolved2023-01-11T00:51:29.660Z

This incident has been resolved.

investigating2023-01-11T00:25:55.366Z

We are continuing to investigate this issue.

investigating2023-01-10T22:17:13.432Z

We are continuing to investigate this issue.

investigating2023-01-10T21:47:43.349Z

We are currently investigating this issue.

Oct 5, 2022

Report: "Delay in execution of module actions"

Last update 2022-10-05T22:58:53.910Z

resolved2022-10-05T22:58:53.893Z

This incident has been resolved.

monitoring2022-10-05T20:56:42.733Z

A fix has been implemented and we are monitoring the results.

identified2022-10-05T19:38:44.200Z

The issue has been identified and a fix is being implemented.

investigating2022-10-05T17:35:56.197Z

We are currently investigating this issue.

Oct 3, 2022

Report: "Tonkean is investigating reports of degraded performance"

Last update 2022-10-03T21:04:45.986Z

resolved2022-10-03T21:04:39.877Z

This incident has been resolved.

investigating2022-10-03T14:08:04.425Z

Tonkean is currently investigating reports of degraded performance. Further updates will be provided, as more information becomes available.

Sep 20, 2022

Report: "Slowness in execution of module actions"

Last update 2022-09-20T21:34:51.554Z

resolved2022-09-20T21:34:51.528Z

This incident has been resolved.

identified2022-09-20T19:56:53.461Z

The issue has been identified and a fix is being implemented.

investigating2022-09-20T19:34:01.671Z

We are currently investigating this issue.

Sep 19, 2022

Report: "Delay of up to 60 minutes in action execution"

Last update 2022-09-19T20:12:45.030Z

resolved2022-09-19T20:12:45.011Z

This incident has been resolved.

monitoring2022-09-19T19:55:58.578Z

A fix has been implemented and we are monitoring the results.

investigating2022-09-19T19:47:52.486Z

We are continuing to investigate this issue.

investigating2022-09-19T19:47:36.388Z

We are currently investigating this issue.

Sep 8, 2022

Report: "Delay of up to 50 minutes in execution of module actions"

Last update 2022-09-08T17:01:12.766Z

resolved2022-09-08T17:01:12.750Z

This incident has been resolved.

investigating2022-09-08T15:23:21.910Z

We are currently investigating this issue.

Sep 7, 2022

Report: "Up to 25 minutes delay in execution of module actions and populating fields"

Last update 2022-09-07T17:19:54.781Z

resolved2022-09-07T17:19:54.766Z

This incident has been resolved.

identified2022-09-07T16:49:56.046Z

The issue has been identified and a fix is being implemented.

investigating2022-09-07T11:18:48.514Z

We are currently investigating this issue.

Aug 31, 2022

Report: "Delay in execution of module actions"

Last update 2022-08-31T08:09:23.591Z

resolved2022-08-31T08:09:23.575Z

This incident has been resolved.

investigating2022-08-30T20:50:25.448Z

We are currently investigating this issue.

Aug 29, 2022

Report: "Delay in execution of module actions"

Last update 2022-08-29T17:58:58.114Z

resolved2022-08-29T17:58:58.098Z

This incident has been resolved.

investigating2022-08-29T15:53:37.541Z

We are currently investigating this issue.

Aug 23, 2022

Report: "Slowness in execution of module actions"

Last update 2022-08-23T13:02:07.958Z

resolved2022-08-23T13:02:07.942Z

This incident has been resolved.

investigating2022-08-23T10:46:58.570Z

We are seeing a delay of 5-10 minutes in responding to events and executing module actions. We're investigating the root cause.

Aug 9, 2022

Report: "Action execution slowness"

Last update 2022-08-09T15:32:54.222Z

resolved2022-08-09T15:32:54.209Z

This incident has been resolved.

investigating2022-08-09T09:44:15.423Z

We are currently investigating this issue.

Jul 29, 2022

Report: "We are experiencing slowness in our databases and background services"

Last update 2022-07-29T12:46:51.674Z

resolved2022-07-29T12:11:58.000Z

This incident has been resolved.

identified2022-07-29T10:11:47.611Z

We are continuing to work on a fix for this issue.

identified2022-07-29T09:11:10.687Z

The issue has been identified and a fix is being implemented.

Jul 28, 2022

Report: "Action execution slowness"

Last update 2022-07-28T18:06:24.693Z

resolved2022-07-28T18:06:24.678Z

This incident has been resolved.

monitoring2022-07-28T15:22:51.439Z

A fix has been implemented and we are monitoring the results.

investigating2022-07-28T11:10:00.258Z

We are currently investigating this issue.

Jul 27, 2022

Report: "Slowness in modules execution"

Last update 2022-07-27T20:50:55.310Z

resolved2022-07-27T20:50:55.297Z

This incident has been resolved.

investigating2022-07-26T13:57:05.921Z

We are currently investigating this issue.

Jul 21, 2022

Report: "We are experiencing slowness in our databases and background services"

Last update 2022-07-21T07:56:30.797Z

resolved2022-07-21T07:56:30.778Z

This incident has been resolved.

investigating2022-07-20T07:52:30.000Z

We are currently investigating this issue.

Jul 18, 2022

Report: "We are experiencing slowness in our databases and background services"

Last update 2022-07-18T21:10:11.489Z

resolved2022-07-18T21:10:11.476Z

This incident has been resolved.

investigating2022-07-18T16:55:05.644Z

We are currently investigating this issue.

Jul 8, 2022

Report: "We are experiencing slowness in our databases and background services"

Last update 2022-07-08T12:48:06.057Z

resolved2022-07-08T12:48:06.036Z

This incident has been resolved.

investigating2022-07-08T06:00:07.000Z

We are currently investigating this issue.

Jul 6, 2022

Report: "We are experiencing slowness in our databases and background services"

Last update 2022-07-06T19:01:43.668Z

resolved2022-07-06T19:01:43.655Z

This incident has been resolved.

investigating2022-07-06T07:00:50.000Z

We are currently investigating this issue.

Jul 5, 2022

Report: "We are experiencing slowness in our databases and background services"

Last update 2022-07-05T23:09:37.705Z

resolved2022-07-05T23:09:37.691Z

This incident has been resolved.

investigating2022-07-05T18:33:32.733Z

We are currently investigating this issue.

Jun 28, 2022

Report: "We're experiencing slowness in some of our background services"

Last update 2022-06-28T15:02:09.859Z

resolved2022-06-28T13:00:53.000Z

This incident has been resolved.

investigating2022-06-28T09:35:23.384Z

We are currently investigating this issue.

Jun 23, 2022

Report: "We are experiencing slowness in our databases"

Last update 2022-06-23T03:18:37.756Z

resolved2022-06-23T03:18:37.743Z

This incident has been resolved.

investigating2022-06-22T21:15:33.537Z

We are currently investigating this issue.

May 25, 2022

Report: "We're experiencing slowness in processing events"

Last update 2022-05-25T18:59:27.649Z

resolved2022-05-25T18:59:27.626Z

This incident has been resolved.

investigating2022-05-25T13:24:30.362Z

We are currently investigating this issue.

May 16, 2022

Report: "Delay in action execution and history display"

Last update 2022-05-16T17:11:52.789Z

resolved2022-05-16T17:11:52.773Z

This incident has been resolved.

investigating2022-05-16T16:18:59.737Z

We are currently investigating this issue.