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The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

ProPay is planning an update to their production environment on Thursday, May 22 from 2:00 a.m. - 6:00 a.m. eastern. While ProPay does not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.

All comprehensive reports, regular settlement files and merchant settlement files (except for OmegaFi's regular settlement file) are now available. We are actively working with ProPay to retrieve the one missing file for OmegaFi. This incident is resolved.

Some regular settlement files will not be available by 9:00 a.m. eastern this morning We will send an update as soon as we have more information and when the files are available. All comprehensive reports and merchant settlement files are ready to go.

All comprehensive reports, regular settlement files and merchant settlement files (except for OmegaFi's regular settlement file) are now available. We are actively working with ProPay to retrieve the one missing file for OmegaFi. This incident is resolved.

Some regular settlement files will not be available by 9:00 a.m. eastern this morning We will send an update as soon as we have more information and when the files are available.All comprehensive reports and merchant settlement files are ready to go.

All comprehensive reports and merchant settlement files are now available. This incident is resolved.

Some comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

All settlement files are now available. This incident is resolved.

Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

All regular settlement files and merchant settlement files are now available. This incident is resolved.

Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

All regular settlement files and merchant settlement files are now available. This incident is resolved.

Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

All regular settlement files, comprehensive reports and merchant settlement file are now available. This incident is resolved.

Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

All regular settlement files, comprehensive reports and merchant settlement file are now available. This incident is resolved.

Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

All regular settlement files and merchant settlement files are now available. This incident is resolved.

Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

Regarding the incident on Monday, October 14 between 2:25 p.m. - 3:25 p.m. eastern: ProPay identified several servers in an unhealthy state after maintenance was performed to relieve an increased size of the replication distribution database. This maintenance caused a disconnect between the application layer and the database layer, resulting in transactions timeouts. Resolution: Support teams performed a failover to the secondary server, which restored service. Additional review is being performed to improve monitoring, alerting and response plans for any similar situations in the future.

ProPay implemented their fix, monitored results and resolved the incident. We noticed significant timeouts between 2:26 p.m. - 3:18 p.m. eastern. Processing is back to normal. This incident is resolved.

ProPay continues to apply fixes and monitor results. We are seeing a significant improvement in processing. All teams are still monitoring the situation.

We continue to see transaction timeouts. ProPay's fix does not appear to have slowed nor fixed the issue. We continue to monitor the situation.

ProPay implemented a fix and is monitoring the results.

ProPay is aware of an issue that is preventing some/possibly all transactions from being processed. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.

All regular settlement files, comprehensive reports and merchant settlement files are now available. This incident is resolved.

Regular settlement files, comprehensive reports and merchant settlement files were not available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

Togetherwork identified the root cause of the failed 9/3 production deployment. It was primarily caused by: 1. GitLab downtime - initial delay in the deployment was due to GitLab being down, which also caused subsequent slowness in the pipeline 2. Database migration issues - new column migrations were not applied correctly, leading to application errors and failure in displaying merchants 3. Incomplete Rollback - the rollback did not fully restore the previous state, causing further site downtime. Corrective actions that are being implemented include: 1. Improved GitLab monitoring 2. Database migration testing 3. Improved rollback procedures 4. Pipeline optimization The 9/3 incident was resolved by fully reverting to a previous, stable branch. Between 1:00 a.m.-1:37 p.m. eastern, Togetherwork Products could have experienced intermittent processing issues. Two windows were identified as complete payment processing outages: 6:04 a.m. - 7:45 a.m. eastern 12:03 p.m. - 1:37 p.m. eastern The re-deploy is scheduled for Wednesday, 9/11 between 1:00 a.m. - 4:00 a.m. eastern.

The Togetherpay production release was successfully rolled back. All systems are fully functioning as they were prior to this morning's roll. This incident is resolved.

Transactions are processing normally. Teams are still working to fully fix the issue. We will provide another update when more is known or the issue is fully resolved.

Production is still down and teams are actively working to restore it. The issue has been identified and a fix is being implemented. We will provide another update when more is know or services are completely restored.

Today's production roll did not go according to plan and processing in production is down. We are working as quickly as possible to resolve the issue. Additional information will be provided when known, or when the situation is resolved.

All files and reports are now available. This incident is resolved.

Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

Comprehensive and settlement files are correct. This incident is resolved. Please reach out to payments@togetherwork.com if you have any questions.

Some settlement files, comprehensive reports and merchant settlement files delivered this morning may not be accurate. We engaged ProPay about the issue and they are beginning to investigate. We will send an update as soon as we have more information.

All files from ProPay were received and processed. Any missing transactions that should have appeared on 4/27 and 4/28 comprehensive reports are included in today's (4/29) comprehensive. This incident is resolved.

This morning's files (regular settlement files, comprehensive reports and merchant settlement files) are accurate and available. Teams are still working to re-export comprehensive reports from yesterday (4/28) and Saturday (4/27). It will likely be later this evening before corrected reports for those two days are available. Regular settlement files and merchant settlement files from 4/27 and 4/28 are and have always been accurate.

We are still waiting on ProPay to deliver files. This incident will carry over until tomorrow, Monday 4/29. We will post updates and things progress.

ProPay is beginning to deliver missing/corrected reports but it will likely take another few hours to finish generating and delivering all of them. Once all files are delivered, they will need to be processed on the Togetherpay side. We will keep you posted as this incident progresses.

ProPay identified the cause of the issue. Teams are working to correct it and provide missing/corrected reports. We will continue to keep you informed as new information is known.

We believe we identified the problem and it appears to be on ProPay's end. We engaged ProPay about the issue and they are beginning to investigate. This incident likely affects comprehensive reports from yesterday (4/27) as well as today (4/28). As we learn more, we will provide you with updates.

Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

Regular settlement files and merchant settlement files are now available in Togetherpay. This incident is resolved.

Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. Comprehensive reports were received from ProPay and are currently available. We will send an update as soon as we have more information and when the missing files are available.

ProPay became aware of a situation involving erroneous merchant descriptors for American Express transactions. The source of the issue was identified and a fix was implemented. Transactions processed between 3/6/2024 to 3/21/2024 were primarily impacted. ProPay apologizes for any related disruptions. They continue to review the situation to 1) identify additional opportunities to improve the merchant + cardholder experience and 2) prevent a recurrence of this type of issue.

ProPay identified and corrected the issue affecting merchant onboarding. This incident is now resolved.

ProPay is aware of an issue that is preventing new accounts from being boarded. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.

ProPay is aware of an issue that is preventing new accounts from being boarded. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.

All files are now available. This incident is resolved.

ProPay delivered all missing files. Togetherwork teams are working to get them into Togetherpay. We will provide another update once all files are ready to go.

Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. ProPay did not deliver morning files. We will send an update as soon as we have more information and when the files are available.

All comprehensive reports, settlement files and merchant settlement file are now available. This incident is resolved.

Most comprehensive reports, settlement files and merchant settlement files are ready to go. We know we are still missing comprehensive reports for GRS and Studio Pro. We are also missing GRS's regular settlement file. Teams are working to get those two Products in a good spot. If you are aware of other reports that are missing, please reach out to payments@toegtherwork.com.

Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. ProPay is aware of an issue affecting the delivery of morning reports. They implemented a change to address the issue and anticipate delayed files will be delivered over the next several hours. We will send an update as soon as we have more information and when the files are available.

This incident is resolved.

Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning for some Products. We will send an update as soon as we have more information and when the files are available.

All regular settlement files, comprehensive reports and merchant settlement files are now available. This incident is resolved.

Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

All regular settlement files, comprehensive reports and merchant settlement files are now available. This incident is resolved.

Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

All settlement and comprehensive files are now available. This incident is resolved.

Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

All settlement files are now available. This incident is resolved.

We received settlement and merchant settlement files from ProPay. We are working to make them available in Togetherpay. We will let you know once files are available.

Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

ProPay's third party service provider implemented a fix, restoring identity validation services for ProPay account boarding. Automated account review and approval is operational again. This incident is resolved.

ProPay identified the source of the issue as one of their third party service providers used for ID verification. Teams are working to restore account onboarding services. As more is known, we will let you know. If you have an immediate onboarding need that requires extra attention, reach out to the Payments Team (payments@togetherwork.com) with specifics.

ProPay is aware of an issue that is preventing new accounts from being boarded. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.

Togetherpay sandbox and integration environments are both fully functioning. This incident is resolved.

A fix has been implemented and we are monitoring the results.

APIs to both sandbox and integration are fully functioning. Front end access to the Togetherpay application for both environments is still down. Teams continue work to restore application access. Updates will be posted as progress is made.

Teams encountered an unforeseen issue resulting in further delays. At this time there is no ETA on the fix. As progress is made, we will let you know.

Teams continue to implement a fix for Sandbox and Integration. We will provide updates as we learn more.

Teams identified the issue and are working on a fix which will take some time to implement. Completion of the fix is targeted for mid next week. We will keep you posted as we learn more.

Togetherpay sandbox and integration are still down. Teams are working to restore both environments. We will provide updates as more is known.

Teams continue to investigate this issue. We will continue to provide updates as more is known.

Togetherpay sandbox and integration are still unavailable. Teams continue to work to resolve the issue. We will continue to provide updates.

Our teams are still working to resolve the issue with sandbox and integration. We will continue to provide updates as more is known.

Togetherpay sandbox and integration are still unavailable. Teams are still working to understand the issue. We will provide updates as more is known.

Teams continue to investigate this issue. As details emerge, we will let you know.

Togetherpay sandbox and integration are both down - 503 Service Temporarily Unavailable. Teams are investigating. An update will be posted as soon as we have more information.

All settlement files are now available. This incident is resolved.

Once again, regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern again this morning. We will send an update as soon as we have more information and when the files are available. The recent time change negatively affected when the scheduled job kicks off. Multiple teams have been and are continuing to work on the issue so this hopefully doesn't continue to occur.

All settlement files are now available. This incident is resolved.

Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern again this morning. We will send an update as soon as we have more information and when the files are available.

All settlement files are now available. This incident is resolved.

Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

Regular settlement files and merchant settlement files are now available. This incident is resolved.

Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

All settlement files are now available. This incident is resolved.

We received settlement and merchant settlement files from ProPay. We are working to make them available in Togetherpay. We will let you know once files are available.

Regular settlement files and merchant settlement files are still unavailable. We are working with ProPay to have them delivered. We will let you know as soon as files are available.

Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

Processing appears to have returned to normal. The intermittent timeouts occurred between 2:54 p.m. and 3:30 p.m. eastern and affected roughly 15% of transactions. This incident is resolved.

At the moment, roughly 15% of transactions processed on Togetherpay are timing out. We reached out to ProPay and made them aware of the situation. Their teams are actively looking into it. As soon as additional information is known, we will let you know.

All settlement files and comprehensive reports are now available. This incident is resolved.

Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

Processing appears to have returned to normal. The intermittent timeouts occurred between 10:07 p.m. and 10:33 p.m. eastern and affected roughly 20% of transactions. This incident is resolved.

ProPay is aware of an issue that is preventing some transactions from being processed. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.

Processing appears to have returned to normal. The intermittent timeouts occurred between 8:07 a.m. and 8:30 a.m. eastern. This incident is resolved.

We are aware of an issue that is preventing some transactions from being processed. The issue began around 8:07 a.m. eastern. We are actively working to resolve the issue. As soon as additional information is known, we will let you know.

As anticipated, several files were delivered late by ProPay this morning. All files (regular settlement files, comprehensive reports and merchant settlement files) have been received and are now available. This incident is resolved.

Regular settlement files and merchant settlement files are now ready for your consumption. This incident is resolved.

We are continuing to investigate this issue.

Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

All regular settlement files and merchant settlement files are now available. This incident is resolved.

Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available. Comprehensive reports, however, will be available by 9:00 a.m. eastern.

ProPay identified the root cause of the 3/9 processing disruption. The issue was caused by an Internet Service Provider outage related to ProPay's primary data center. Impact was mitigated by re-directing traffic to an alternate site while the ISP addressed and corrected the issue. Several action items were identified by ProPay/Global Payments teams to improve monitoring and mitigation efforts to reduce impact of future similar such events.

ProPay experienced a connectivity issue earlier this morning between 3:43 a.m. - 4:37 a.m. eastern. A majority of the transactions processed during this timeframe were unable to be processed. ProPay resolved the issue and normal processing resumed. The root cause is still under investigation. As soon as we have more details, we will add them to a postmortem.

Regular settlement files and merchant settlement files were delivered late this morning. We have re-run our daily processes and the files are now available for your consumption.

Regular settlement files and merchant settlement files are now ready for your consumption. This incident is resolved.

ProPay's teams are still working to deliver all of the missing files. We will continue to keep you updated.

Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

Elevated decline/error rates for Discover charges occurred earlier today from 2:08 p.m. - 4:52 p.m. eastern as a result of an outage impacting the Discover card network. Success rates have returned to normal. We will continue to monitor but are considering this incident resolved.

We are aware of an issue that is preventing some Discover transactions from successfully processing. While we haven't received anything official from ProPay, we have received notification from other processors confirming the Discover network is affected. While most Discover transactions are declining or erroring, some are successfully processing. Non-Discover cards are not affected. As soon as additional information is known, we will let you know.

Regular settlement files and merchant settlement files are now ready for your consumption. This incident is resolved.

ProPay believes they delivered all of the missing files. The payments team is currently cross checking to ensure we have what we need. Once that is complete, we will need to re-run our daily process that consumes ProPay's files and generates regular settlement files and merchant settlement files. We will let you know as soon as files are ready for your consumption.

ProPay's teams are still working to deliver all of the missing files. We will continue to keep you updated.

ProPay is beginning to deliver some of the missing files. At this time we do not have an ETA of when they will all be delivered or when settlements files will be available for your consumption. As we learn more, we will let you know.

Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available. All comprehensive reports are currently available.

ProPay identified the issue and resolved it. Sandbox and integration are back to normal.

ProPay is aware of an issue causing the sandbox and integration environments to be unavailable. They are actively investigating. As soon as additional information is known, we will let you know.

Missing settlement files are now available in the Togetherpay application and via API. This incident is resolved.

The source of the issue was determined to be ProPay. They mistakenly changed the headers in the report Togetherpay uses to generate settlement files. ProPay reverted their change last night and delivered corrected versions of the files (11/10-11/16). Our developer is working to re-run the process that generates settlement files. As soon as all missing files are available, we will let you know. Regular settlement files for today (11/17) generated properly. All other files were not affected.

We are aware of a situation affecting regular settlement files for indirect LOBs. The last date a regular settlement file generated was November 9. The situation is limited to regular settlement files - funds flow was not affected. Comprehensive reports and merchant settlement files were also not affected. Teams are working to identify the cause of the issue so a fix can be implemented. As we learn more we will let you know..

On October 14, changes were implemented by American Express \(AMEX\) to adjust how Merchant Category Codes \(MCCs\) are mapped to Service Establishment \(SE\) groups. AMEX merchant descriptor behavior is related to these groupings. The change resulted in invalid merchant descriptors being displayed for cardholders. ProPay teams became aware of the issue on October 28 and implemented changes to correct the issue on November 4. ProPay apologizes for any issues this caused merchants and cardholders. Teams worked with AMEX to ensure details of future changes are clearly communicated to prevent similar situations down the line.

ProPay finished their review of transactions processed over the weekend. Amex soft descriptors should be displaying properly to cardholders. This incident is resolved.

ProPay implemented a fix last Friday, 11/4. They planned to monitor transactions over the weekend to ensure proper soft descriptors were displayed. As soon ProPay provides another update we will let you know.

After some production testing today, ProPay identify an additional task that must be completed in order to fully correcting the Amex soft descriptor issue. ProPay's teams are working to complete the task. We will keep you informed as we learn more.

ProPay's teams are still working on the identified solution and continuing their testing/validating. They expect the fix to be implemented by the end of the week. As we learn more, we will let you know.

ProPay's teams continue their work to resolve the Amex soft descriptor situation. They expect it to take another day or two to implement the required changes.

ProPay is aware of an issue where incorrect soft descriptors are being displayed to some AMEX cardholders. The cause of the issue was determined to be a recent change in AMEX industry groupings for Merchant Category Codes. ProPay's teams are working on a fix. We will keep you informed as we learn more.

At 11:51 a.m. eastern, CPU usage spiked to 100%. At 2:18 p.m. eastern the instance was rebooted to free up resources. Intermittent transaction processing issues could have occurred between 11:51 a.m. - 2:30 p.m. eastern with all transactions failing during a 10 window during the reboot (2:18 p.m. - 2:28 p.m. eastern). CPU usage is hovering around 90% at the moment. IT Ops plans to size up the database this evening to handle the load. A separate maintenance event will be posted with additional details about that event.

Teams continue to investigate this issue and monitor production performance.

Systems are recovering and teams are monitoring.

IT Ops is in the process of rebooting the system.

We are experiencing an issue that may impact your ability to process transactions. We are working as quickly as possible to identify and resolve the issue. Additional information will be provided when known, or when the situation is resolved.

Between 11:21-11:34 a.m. eastern, you may have had difficulty processing transactions and/or creating payment methods. A connected to the database was lost and unable to systematically re-establish. The issue was cleared after Lambdas were manually reset. This incident is resolved.

We are aware of an issue that may be impacting your ability to process transactions. We are working as quickly as possible to identify and resolve the issue. Additional information will be provided when known, or when the situation is resolved.

All regular settlement files, comprehensive reports and merchant settlement files are available now. This incident is resolved.

Some regular settlement files, comprehensive reports and merchant settlement files may not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

Processing returned to normal after ProPay rerouted traffic. This incident is resolved.

ProPay is aware of an issue that is preventing some transactions from being processed. The issue began around 9:28 p.m. eastern and affects about 8% of transactions. ProPay is actively working to resolve the issue. As soon as additional information is known, we will let you know.