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Together Platform is currently Operational

Last checked 2025-06-14T13:03:49.693Z from Together Platform's official status page

Historical record of incidents for Together Platform

Jun 12, 2025

Report: "GCP Infrastructure Outage Impacting Together Platform"

Last update 2025-06-12T18:31:19.342Z

identified2025-06-12T18:31:19.339Z

We are currently experiencing a platform-wide outage due to a major infrastructure issue with our cloud provider, Google Cloud Platform (GCP). This is impacting all functionality, including login, existing sessions, and access to the application. We are actively monitoring GCP’s status and will provide updates as we learn more. Thank you for your patience.

May 27, 2024

Report: "Email vendor outage"

Last update 2024-05-27T20:16:07.186Z

resolved2024-05-27T20:16:07.171Z

The vendor has resolved the incident and email delivery is restored

monitoring2024-05-27T14:22:58.000Z

A fix has been implemented and results are being monitored

identified2024-05-27T13:35:22.546Z

Our email vendor, Mailgun, is having an outage, and at the moment there are deliverability issues for emails from the platform. The vendor is aware and investigating.

Jan 27, 2023

Report: "SFTP integration is down"

Last update 2023-01-27T19:43:02.108Z

resolved2023-01-23T20:00:00.000Z

SFTP integration was temporarily taken down to improve security. On January 25, we restarted SFTP syncing for new and existing customers of this integration.

Dec 1, 2022

Report: "Issue Loading App"

Last update 2022-12-01T17:53:09.511Z

resolved2022-12-01T17:53:09.503Z

We had issues with the delivery of our front end client. Users recieved errors when trying to load new pages in our application. The incidient lasted 10 minutes, and all users that navigated to a new screen in the app during those 10 minutes were affected.

Oct 12, 2022

Report: "Issues with connecting to database"

Last update 2022-10-12T17:17:45.332Z

resolved2022-10-12T16:30:00.000Z

We had issues with our client connecting to our database due to security improvements. The incident lasted 19 minutes. Logins and customers in our Canada region were affected.

Nov 16, 2021

Report: "Issues loading the app due to Google Cloud"

Last update 2021-11-16T18:58:48.682Z

resolved2021-11-16T18:58:48.667Z

This incident is resolved.

identified2021-11-16T18:57:59.689Z

We are continuing to work on a fix for this issue.

identified2021-11-16T18:18:23.626Z

Google Cloud is having an outage affecting many internet services. Systems are coming back, please see https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh for more.

Nov 16, 2020

Report: "App slow to load"

Last update 2020-11-16T16:11:32.520Z

resolved2020-11-16T16:11:32.507Z

We determined that our hosting provider, Google, had an interruption. This lasted for about 30 minutes - 60 minutes.

investigating2020-11-16T15:49:08.597Z

We are currently investigating reports that Together platform will not load / 503 error code.

Feb 28, 2020

Report: "Overnight Outage"

Last update 2020-02-28T14:50:20.317Z

resolved2020-02-28T04:00:00.000Z

Our webapp had an unplanned outage overnight due to upgrades.

Dec 6, 2019

Report: "Some users are having trouble accessing our services"

Last update 2019-12-06T21:16:32.920Z

resolved2019-10-08T09:30:09.077Z

This incident has been resolved.

identified2019-10-08T06:45:58.653Z

The issue has been identified and we're working on a fix.

investigating2019-10-08T06:15:24.742Z

We are currently investigating this issue.

Report: "Scheduled Downtime for maintenance"

Last update 2019-12-06T21:08:42.762Z

resolved2019-12-03T21:18:07.356Z

The scheduled maintenance has been completed

investigating2019-12-03T21:07:06.842Z

Scheduled downtime required to release performance improvements

Aug 23, 2019

Report: "Some users are experiencing trouble accessing my.togetherplatform.com"

Last update 2019-08-23T20:44:34.403Z

resolved2019-08-23T20:44:34.389Z

Processing of the backlog is complete. This incident has been resolved.

monitoring2019-08-23T19:27:44.796Z

A fix has been deployed. We're working on processing the backlog of scheduled sessions.

investigating2019-08-23T19:11:20.480Z

We're experiencing elevated levels of timeouts on our mentorship platform. Engineers are currently looking into the issue.

Jul 12, 2019

Report: "Some users are having trouble connecting to my.togetherplatform.com"

Last update 2019-07-12T01:37:31.660Z

resolved2019-07-10T03:00:45.625Z

The connectivity issues we were experiencing in US Central have been resolved.

identified2019-07-10T02:54:48.937Z

Engineers have identified an issue and a fix is being deployed.

investigating2019-07-10T02:52:30.068Z

We're experiencing elevated levels of connectivity errors to our web-hosting. Engineers are currently looking into the issue.

Jul 3, 2019

Report: "Some people are having trouble connecting to my.togetherapp.io"

Last update 2019-07-03T21:14:33.559Z

resolved2019-03-13T06:40:06.869Z

An issue with our upstream provider, Google Cloud, resulted in significantly higher error rates serving files. Some users (~6% were unable to connect to my.togetherapp.io for a period of around 80 minutes). For a full breakdown of the upstream outage see https://status.cloud.google.com/incident/storage/19002

Report: "Some people are having trouble connecting to my.togetherplatform.com"

Last update 2019-07-03T21:14:06.157Z

resolved2019-06-02T23:59:06.971Z

Google Cloud, our upstream provider, experienced an issue resulting in a service disruption to cloud hosting. During this time most North American and European users were unable to reach the Together Platform. Please note, this Google Outage was much larger, but only affected Together for 9 minutes. For the full upstream report see: https://status.cloud.google.com/incident/cloud-networking/19009