Is Timely Limited Down Right Now? Check if there is a current outage ongoing.

We are currently investigating some degraded performance with the cash-up feature. You may experience slowness or inability to close the register when performing a cash-up.

We are continuing to investigate this issue.

Timely is currently experiencing a temporary outage. Rest assured, our tech team are working hard to identify the cause of the issue, and apply a fix as quickly as possible. Our sincere apologies for any inconvenience caused.

The reports refresh process has run as expected overnight, and all data in our reports will be up to date.

Due to a refresh process in our reports partially failing this morning, some customers may be experiencing an issue with out-of-date data in the following reports:- Executive Summary- Future Value- Appointment ScheduleSome information in your dashboard may have also not refreshed correctly overnight.We're currently monitoring the process, and we expect this to resolve with the next refresh at 4am NZT.

The reports refresh process has run as expected overnight, and all data in our reports will be up to date.

Due to a refresh process in our reports partially failing this morning, some customers may be experiencing an issue with out-of-date data in the following reports: - Executive Summary - Future Value - Appointment Schedule Some information in your dashboard may have also not refreshed correctly overnight. We're currently monitoring the process, and we expect this to resolve with the next refresh at 4am NZT.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're aware of an issue related to parts of Timely that are causing slowdowns occasionally for some of our customers. We've identified the cause and we're currently working to fix this. We do not currently see widespread impact for our customers.

Our fix is working well and all email and SMS sending is back to full speed.

SMS sending is now back up to full speed, however there is still a backlog of emails to get through as our system catches up.

We have found out why these messages are slow to send and are working to resolve this as soon as possible.

We are investigating slower than normal SMS and Email sending times. We are very sorry for the inconvenience and are doing everything we can to get these important messages sending on time.

Good news, the issue with the performance of reports and emails is now resolved and everything should be working as expected! The root cause is that one specific report has consumed most of the resources of our backend database. We have identified and fixed it. We know disruptions like this can be frustrating, and we appreciate your patience. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new.

Reports are all fixed! The booking related emails will take a while to clear up. We’re actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Still having issues with reports. Please reach out to our friendly Support team via https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.

We’re making progress! Our tech team has successfully identified that reports issue has been caused by a slow process in our backend database and are applying a fix as quickly as possible. We’re really sorry if this has caused a hiccup in your day - we’ll have reports back up and running as soon as we can.

Timely reports and booking related emails are experiencing some degraded performance. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist - please reach out to https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. If deemed necessary: We’ve closed our phone lines so the team can respond to the volume of emails coming through. This is a temporary measure during an outage and we thank you for your patience! Hang tight - we’ll provide updates here every (insert time period here, ideally no more than 30 minutes).

We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at http://help.gettimely.com/

We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us!

We are continuing to monitor for any further issues.

We've applied fixes to the reports and they should all be working now. We're continuing to monitor for errors. Thank you for your patience.

We are continuing to investigate this issue. Hang tight - we’ll provide updates as soon as we're able!

We are continuing to investigate this issue. Hang tight - we’ll provide updates as soon as we're able!

We're currently investigating an outage with our reporting service, which is affecting all customers. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist - please reach out to https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. Hang tight - we’ll provide updates as soon as we're able!

Good news, the issue with Ad Hoc and Campaign SMS in the US is now resolved! This means all SMS messages in the US are back to working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/requests/new. We know outages are inconvenient and we’re sorry for any disruption we may have caused.

We've successfully resolved most of the issues with SMS in the US, however we are still working on issues relating to sending of Ad Hoc and Campaign SMS in the US. We're working with our provider on solving this issue as soon as we can. We're really sorry for this interruption - we'll have you back up and running as soon as we can.

We’re making progress! We've successfully worked with our provider to resolve sending of SMS messages in the UK. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/requests/new. There are some remaining issues with SMS in the US. Some customers may receive reports of clients unable to book online due to not receiving the one-time code via SMS. We're working with our provider on solving this issue as soon as we can. We're really sorry for this interruption - we'll have you back up and running as soon as we can.

We're aware of issues with Timely sending SMS messages to USA and some international numbers. We're working with our provider on solving this issue as soon as we can.

We have identified an interruption to terminal pairings for customers who have connected to their terminal prior to January 19th (UTC). Re-pairing the devices should restore connectivity to normal operations.

We are continuing to investigate the issue. There appears to be a regional issue affecting terminals that have been disconnected from the Timely system and being unable to pair again. Re-pairing the terminal resolves the issue in some cases and we will update this issue in the next 60 minutes when we've uncovered more information.

We have been made aware of an issue affecting some customers where terminals may fail to pair successfully with their system. We are investigating the issue and will provide a further update in the next 30 minutes as we uncover more information.

This incident has been resolved.

Yesterday we conducted some maintenance and the iOS app is all fixed! We’re actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. We will continue to monitor closely for the next 24 hours. Still having issues with Timely or the iOS app? Please reach out to our friendly Support team via https://help.gettimely.com/hc/requests/new and we’ll get back to you shortly.

We’re making progress! We've identified the issue and have a plan to fix it. We'll be doing some maintenance to resolve it. There might be a slight outage at this time however we expect it to be short (you may need to refresh). This will happen at 7:45pm NZST 5:45pm AEDT 6:45am GMT 1:45am EST 10:45pm PST

We have implemented a fix and the main application is now working at normal speeds. The iOS app is performing much better, but still more slowly than we'd like and we are continuing to work to improve this.

We've made some progress getting the main timely website back online, however the iOS app is still completely down at present. We are hoping to restore service as soon as possible.

We have identified the where the root of the issue is and our engineering team is all hands on deck working to restore service

We are continuing to investigate this issue.

We have numerous reports of Timely running slowly. We are very sorry for the inconvenience, and are actively working to resolve the issue.

Our Infrastructure provider has informed us that the underlying issues are now fixed and we are seeing everything back to normal

We have implemented fixes to work around the issues with our infrastructure provider and expect systems to be running as normal for our customers

We're continuing to see issues with our upstream infrastructure provider that is causing issues in our application. We have put in place a mitigation for the web application, but continue to see Email Sending being significantly delayed. The emails are sending but take some time. SMS seems to be operating as normal but we're monitoring this. We are reliant on our infrastructure provider for a fix, but we will continue to post updates, next one will be within the next three hours.

The issue has been identified with our provider and they are looking to apply a fix

We're currently investigating issues with Timely seeing delays with SMS and Email sending. Our team are looking into the issues.

We have been advised that all SMS delivery times are now back to normal

Our SMS provider is still reporting delays in some regions but overall things are being delivered faster, and to more regions than on Friday. SMS delivery in Australia, Philipines and Malaysia is reportedly working at full speed now, though the US is still experiencing some delays

We're continuing to monitor for updates from our SMS providers and they have advised that SMS sending in North America is also delayed

The slow SMS sending appears to be restricted to certain countries including: Australia, Philipines, Malaysia and multiple countries in Africa. UK and US appear to be sending at normal speeds. We're continuing to monitor updates from our SMS provider(s)

Our SMS provider has advised that they are experiencing extremely high demand due to Black Friday and as such SMS delays are occuring in most countries. We're seeing that SMS messages are being sent, but it can take up to 30 minutes in some cases. We'll continue to monitor and share updates from our SMS provider as to when they hope to get SMS sending back to full speed.

We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at help@gettimely.com.

We've restored the majority of functionality to synchronising invoices to Xero. At this point in time most customers should see their invoices automatically synchronising with Xero! We’re actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Invoices created between 12:00pm and 4:45pm NZT may not have been synchronised with Xero. In the meantime, these can be manually synchronised using the 'Sync to Xero' functionality on the invoice screen in Timely. See https://help.gettimely.com/hc/en-gb/articles/360062955453-How-to-manually-sync-invoices-to-Xero for more information. Rest assured that the tech team is looking into sorting this out for you and we hope to have an update in the next 24 hours. Still having issues with invoices or payments not appearing in Xero? Please reach out to our friendly Support team via https://help.gettimely.com/hc/requests/new and we’ll get back to you shortly.

We’re making progress! Our tech team has successfully identified that problems synchronising invoices with Xero has been caused by a change we made to improve the security of the application and are applying a fix as quickly as possible. We’re really sorry if this has caused a hiccup in your day - we’ll have invoice synchronisation with Xero back up and running as soon as we can.

We've identified an issue where invoices created in Timely aren't automatically synchronising with the accounting package Xero - our apologies, we know this isn’t ideal! Hang tight, our tech team is working hard to identify what’s causing this and will apply a fix as soon as possible. If you have any concerns, our support team is happy to assist. Please reach out to us on this form https://help.gettimely.com/hc/requests/new and we’ll get back to you shortly. Otherwise, we’ll keep you updated on our progress here every hour or so.

This incident is now resolved. The affected reports might be missing some data from the past 5 hours right now, but should update as the system refreshes its data over the next couple of hours.

We have been advised by our data provider that they have now resolved the issue. We can confirm that things are looking good and the affected reports are now working as expected. We'll continue to monitor to ensure things are working as expected.

We are experiencing issues with several Timely reports, including the Client Overview, Stock Movement, and Customer Credit reports. These reports are currently unavailable. We sincerely apologize for this disruption to your work. Our team is actively collaborating with our data provider to resolve this issue. The provider has confirmed they are working on a fix and will provide an update within the next 2 hours. All other Timely features are functioning normally. We will update this status page as soon as we receive new information.

We can confirm this incident was resolved at 8:55 NZT this morning. We've identified the root cause and have fixes coming to prevent this happening again. Our apologies for this.

The issue has been identified and a fix is being implemented.

We're currently investigating an issue with our Beta Calendar's live updates functionality. Live updates have been failing since ~2:45 PM NZDT. In the meantime, you can either refresh your web browser to update Calendar manually, or can toggle back to our Old Calendar via the user profile menu on the top right of the web application.

The fix has been working well and everything has been stable for the past 20 minutes.

We have applied a fix and Timely is now performing much better - we will continue to monitor closely

As of 4.15pm New Zealand Time, Timely is experiencing a temporary outage, which means all customers will notice Timely running slowly at this time. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist - please fill in the form here - https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. Hang tight - we’ll provide updates here every 10 minutes, as we have already begun to make progress towards resolving the issue.

We are currently investigating a problem with Timely running very slowly for most users

Good news, the issue with the Timely app on iPads is now resolved and everything should be working as expected! In version 2.15.7 of the app, we accidentally introduced a bug that caused the application to crash on an iPad when accessing the Terminal settings screen. The most impacted users were those needing to use this screen to pair a terminal to their iPad and process payments. The team has fixed the bug in a new version of the app. Users can resolve the issue by updating their Timely iOS app to 2.15.8. We know disruptions like this can be frustrating, and we appreciate your patience. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new.

Great news! A new version of the Timely iOS app has been released. Please make sure you update to version 2.15.8. With this release, users can now access the Terminal settings page in the Timely app on an iPad, and will be able to pair a terminal. We're actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Still having issues with the Timely app on iPad? Please reach out to our friendly Support team via https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.

We're making progress! Our tech team has successfully identified an app crash occurring when navigating to the TimelyPay settings on an iPad running Timely version 2.15.7 and are applying a fix as quickly as possible. We're really sorry if this has caused a hiccup in your day - we'll have an updated version of the app, 2.15.8, available in the Apple app store as soon as we can. This is already with Apple waiting for approval. In the meantime, if you are a touchscreen terminal user, you may continue taking payments via the Timely web app. If you are a mini-terminal user, it's possible that your terminal will automatically reconnect and you will be able to continue taking payments uninterrupted. If your connection is not re-established, a temporary workaround is to pair the mini-terminal to an iPhone if available. If you're on Timely version 2.15.6, this will not affect you. We will provide another update once we hear back from Apple.

We are aware of an issue affecting some iPad users. Navigating to the TimelyPay connection settings on an iPad running version 2.15.7 causes the app to crash affecting a maximum of 888 customers. This may prevent customers from manually pairing a TimelyPay terminal.

This incident has been resolved.

A fix has been applied and we are monitoring the results.

A recent change ahead of UK SMS compliance has impacted some businesses mainly based in the UK and northern Americas. A fix is being implemented.

We are receiving reports from customers unable to access their calendar. This issue appears to be affecting users of the new Timely beta version of the calendar only based on the reports we're receiving. We are investigating the cause of this issue and will provide updates here as we work to identify the cause.

The incident is now resolved

Our network provider has advised that they have fixed the issue for New Zealand based traffic and are monitoring. We are very sorry for the inconvenience - if you still are having trouble accessing Timely, please get in touch with our support team if you are able, at https://help.gettimely.com/hc/en-gb/requests/new

Our Vendor has advised that the issue has been identified and a fix is being implemented.

Hello, We have one of our third-party vendors who is experiencing an unplanned network performance issue in New Zealand. We are actively monitoring the situation. We apologize for the inconvenience. During this time, the Timely app may not load for you, citing DNS issues. Regards,

This incident has been resolved

We've beefed up our capacity and Timely has been running smoothly at full speed for the past 25 minutes. We're continuing to proactively monitor and ensure that nothing causes these issues to return.

We've identified the source of the issue and have added some extra processing power to get Timely back up and running more quickly. This seems to be helping so we're hopeful that we will be back to full speed soon

As of 12pm NZ Time, Timely is taking longer than usual to load today for some of our customers - our apologies, we know this isn’t ideal! Hang tight, our tech team is working hard to identify what’s causing this slowness and will apply a fix as soon as possible. If you have any concerns, our support team is happy to assist. Please reach out to us on this form https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. Otherwise, we’ll keep you updated on our progress here every 20 minutes

A fix has been applied for this and Pin Switching should now be working for all users.

We believe any on-going errors are restricted only to our pin entry page, for those who have pin-switching enabled. We've already taken steps to sort this out and are confirming whether it has worked for everyone.

After our issues with Timely running slowly earlier today, we've noticed that a small number of users are still having problems accessing some parts of Timely. Hang tight, our tech team is working hard to identify what’s causing these errors and will apply a fix as soon as possible. If you have any concerns, our support team is happy to assist. Please reach out to us on this form https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.

Timely has now been running smoothly for all customers for at least the last 30 minutes and we are confident the problem has been resolved. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. We know it’s frustrating when Timely is slow to load, and we’re sorry for any disruption we may have caused. Thanks for your patience!

Our tech team is working hard to diagnose and resolve this issue and have already made great progress in getting things running quickly again. We're monitoring closely to ensure it doesnt get worse again.

As of 10.45 (NZ Time), Timely is taking longer than usual to load today for most customers - our apologies, we know this isn’t ideal! Hang tight, our tech team is working hard to identify what’s causing this slowness and will apply a fix as soon as possible. If you have any concerns, our support team is happy to assist. Please reach out to us on this form https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. Otherwise, we’ll keep you updated on our progress here in 10 minutes as we believe it is already starting to improve.

SMS is now sending normally and all messages that were delayed have been sent.

A fix has been implemented, and we're continuing to monitor the service as SMS successfully send

We have identified the problem and have made significant progress towards resolving the issue, with our total queue of SMS messages now starting to shrink. We will update again in 15 mins.

We are curently investigating an issue affecting the sending of SMS messages and aware that there may be delays. We're actively working on fixing this up as quickly as possible

We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at help@gettimely.com.

We have been able to clear all backlogged bookings that were supposed to have expired on customers' calendars. We are continuing to investigate the initial cause of the delay and will update this notification as more information is uncovered.

We are aware of an issue affecting customers' calendars that results in online bookings not being automatically removed if the booking is abandoned. We have been investigating this today and are working hard to isolate the problem as quickly as possible without impacting other existing bookings. We will update this notification regularly as we progress this issue.

Our SMS Provider has confirmed they are fully operational, SMS are now sending as expected in NZ.

SMS are now successfully sending in NZ, we're keeping an eye on the situation and resending any failed SMS. We are monitoring, and will provide an update soon to confirm a resolution!

We're currently seeing an issue with our SMS provider for SMS messaging in New Zealand. The provider has been contacted, and they are currently investigating.

We are happy to report that this issue is resolved! By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at help@gettimely.com.

Optus have advised that SMS and internet is resolved, but they are monitoring the situation

Optus have made some progress with resolving the incident and have advised that messages are being sent, but there is a considerable backlog to get through and there may be changes in the 'from' number while further repairs are done.

We've been following the incident updates from Optus and this affects primarily SMS but also some Mobile Internet, so some Reminders, login & 2fa codes may not be being sent to customers and clients in Australia and those using Optus Mobile for internet will be unable to access Timely (or any other internet service). We are continuing to monitor the incident updates from Optus.

We're looking into an outage of the mobile network OPTUS in Australia causing issues for some customers accessing Timely, or recieveing SMS messages. While this is outside of our control we'll do our best to advise on any workarounds possible. Optus in Australia have acknowledged the issue and are working to resolve - you can track their progress here - https://status.sms.optus.com.au/ Other Australian networks also affected by this outage include: Amaysim Aussie Broadband CatchConnect Coles Mobile Dodo

This incident has been resolved.

Our provider seem to have resolved this issue and we're setting incoming messages into Timely. Again we apologies for any inconvenience but we're monitoring to make sure we process the incoming messages as expected

We're seeing issues with AU based mobile carriers delivering replies to appointment and other sms messages. We've raised this issues with our providers and they're investigating it. We apologise for any inconvenience here.

Timely is currently experiencing a some issues receiving SMS messages. Rest assured, our tech team are working hard to identify the cause of the issue, and apply a fix as quickly as possible. Our sincere apologies for any inconvenience caused.

Twilio have resolved the issues with sending SMS and we’ve been seeing successful delivery for some hours now. Thanks all for your patience here as we waited for the all clear

Twilio look to have identified and fixed the issue, we're still waiting on an all clear from them but we're seeing SMS messages successfully deliver.

We're currently seeing issues with our partner system, Twilio, that is resulting in Timely being unable to send out SMS messages. This will include login tokens, ad hoc messages as well as appointment reminders in some markets. We're investigating the issue and will post updates soon

We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at help@gettimely.com.

We appreciate you keeping an eye on the Timely ‘Status’ Page. Our tech team have identified the issue, and have applied a fix. We are continuing to monitor the situation to ensure this doesn’t happen again. If you have any concerns at all, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.

The issue has been identified and a fix is being implemented.

We have identified an issue with the Timely application and are investigating the cause

This issue is resolved.

We have applied fixes that appear to have addressed the slowdown in performance and are now monitoring across all services.

We are aware of an internal issue that is causing slower than expected performance across our main Timely app on web, mobile and online bookings. We have already identified the cause and are working to apply a fix to address this as fast as possible. We'll post a further update within the hour.

The fix applied has resolved the issues, we're sorry for any inconvenience this caused and we'll continue to monitor going forward.

We've identified an issue that may have caused this issue and deployed a fix. We're currently monitoring the fix to ensure that it's fixed the issue.

We're seeing issues with our iOS (iPad and iPhone) application which is preventing people from logging in. We're investigating and trying to isolate the cause. In the meantime you should be able to access Timely using Safari (or another web browser) and going to https://app.gettimely.com

Our 3rd party service provider appears to have restored their services.

We are aware of an issue with registrations for Timely on our iOS app that may display an error when attempting to sign up. We have identified that a 3rd party provider service is currently experiencing an outage and that is impacting our registration workflow. We are monitoring the service and will advise as soon as systems are restored to normal. Customers are able to sign up successfully using our web app at https://app.gettimely.com/register as usual.

The fix applied yesterday appears to have addressed the conflicted register state. We will continue to monitor this to ensure no other occurrences come through.

We appreciate you keeping an eye on the Timely ‘Status’ Page. Our tech team have identified the issue, and have applied a fix. We are continuing to monitor the situation to ensure this doesn’t happen again. If you have any concerns at all, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.

We’re aware of an issue with cashup affecting some of our customers and are currently investigating the cause. As such, some customers will see errors with cashup while we add more detailed diagnostics in this area that we expect will provide more specific information on what’s happening. We hope to have an update released within the next 24 hours. We apologise for the inconvenience while we treat this issue.

All our systems have now returned to a working state.

We believe a recent faulted configuration was deployed to our web application that interrupted services. We have deployed a known good configuration and believe all services should be performing as expected.

Timely is aware of - and currently investigating - and issue that is impacting our web application, causing it to become unavailable. We believe this may be related to previous host outages in the last 12 hours. Our bookings system appears not to be affected at this stage. We will update here when more information becomes available.

This incident has been resolved.

Our hosting provider is rolling back their recent network change in the expectation that this will stabilise its networks and resolve the issues we've been seeing. We will continue to monitor this situation and provide further updates if there any subsequent impacts to services, but we expect our systems should return to normal shortly.

We're currently seeing widespread, sporadic issues with our hosting provider. As such we expect Timely (and a number of internet services) to be intermittent until they issue a fix. We don't expect this to take too long but unfortunately this is outside of our direct control.

We are seeing reports of an issue with our hosting service who are currently impacted by some significant disruptions across the internet. At present we have noticed some irregular behaviour with our Timely platform although our monitoring so far suggests we are still operational without any sustained issues. We will keep monitoring this situation and update customers with any new developments.

Normal service has been resumed and delayed sync processes have completed. Thanks for your patience and we'll continue to keep an eye on the situation.

We appreciate you keeping an eye on the Timely ‘Status’ Page. Our system has now fully recovered. We are continuing to monitor the situation to ensure this doesn’t happen again. If you have any concerns at all, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.

We’re making progress! Our system is partially restored and data is syncing, although at a slow rate currently. Our service provider is working hard to get our system fully restored. Our sincere apologies for any inconvenience caused. If you have any concerns, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.

Data syncing to and from Timely is taking a while to process today - our apologies! Hang tight, we have identified the cause of the delay which is due to an outage with our service provider, and they are working to resolve the issue. If you have any concerns, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.

Reports running slowly on Timely - We've stopped a long running query that looks to have caused the issue and have scaled up to mitigate this

We appreciate you keeping an eye on the Timely ‘Status’ Page. Our tech team have identified the issue, and have applied a fix. We are continuing to monitor the situation to ensure this doesn’t happen again. If you have any concerns at all, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.

We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at help@gettimely.com.

Timely is taking a longer than usual to load today - our apologies! Hang tight, our Techbot team are working hard to identify the cause of the slowness, and will apply a fix as soon as possible. If you have any concerns, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.

This incident has been resolved.

We've applied a fix and we are monitoring the results

After this morning's upgrade we're continuing to see some slower performance in Timely. We're still working on it and will be applying fixes throughout the day.

We've applied an upgrade to our main database and it is taking a little longer than expected and some systems are running a little slowly as a result. We're monitoring closely and are ready to make further changes if required.

We believe the caching issue has now been resolved and customers should now see register performance behaving normally. Contact support for any concerns or issues.

We are continuing to investigate this and it appears that the majority of Registers are now able to be opened without experiencing issues. There are still a small number of customers who may be experiencing problems, however we've found that clearing all browsers caches and browser data does seem to resolve the problem so please reach out to us if you need assistance to do this.

We are continuing to investigate the register state issue and will provide a further update as we get more information from the results of our testing and cache workarounds.

We are continuing to investigate an issue affecting register state and users' ability to change registers between "open" and "closed". We believe the issue relates to caching on some users' browsers and are gathering more information on what is impacting on this area.

We are aware of an issue currently affecting some registers that is impacting some users. The issue impacts opening and closing a register, meaning a register state will not update correctly, and an error occurs when the register changes from one state to another. To resolve this issue quickly, a suggested fix is to log out, clear your browser cookies, and log in again. You can contact support for assistance on how to do this if you are unsure.

We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at help@gettimely.com.

Fixes have all been applied and systems are back online. We're monitoring those fixes to ensure the applications are fixed. Our sincere apologies for any inconvenience caused. If you have any concerns, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.

Fixes have all been applied and systems are back online. We're monitoring those fixes to ensure the applications are fixed. Our sincere apologies for any inconvenience caused. If you have any concerns, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.

Timely is currently experiencing a temporary outage. Rest assured, our tech team are working hard to identify the cause of the issue, and apply a fix as quickly as possible. Our sincere apologies for any inconvenience caused. If you have any concerns, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.

We've upgraded our online bookings servers as a precaution and everything is now performing well.

We appreciate you keeping an eye on the Timely ‘Status’ Page. Our tech team have identified the issue, and have applied a fix. We are continuing to monitor the situation to ensure this doesn’t happen again. If you have any concerns at all, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.

We’re making progress! Our tech team have successfully identified the issue, and are working hard to apply a fix as quickly as possible. Our sincere apologies for any inconvenience caused.

We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at help@gettimely.com.

Fixes have all been applied and systems are back online. We're monitoring those fixes to ensure the applications are fixed. Our sincere apologies for any inconvenience caused. If you have any concerns, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.

We've applied fixes and The Timely App is starting come back to normal. We are still waiting to bring Online Bookings and Mobile back online, but should return in the next minute or two

We’re making progress! Our tech team have successfully identified the issue, and are working hard to apply a fix as quickly as possible. Our sincere apologies for any inconvenience caused

We are continuing to investigate this issue.

Investigating Timely is currently experiencing a temporary slow down. Rest assured, our tech team are working hard to identify the cause of the issue, and apply a fix as quickly as possible. Our sincere apologies for any inconvenience caused. If you have any concerns, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.

Timely Online Bookings is now back to normal. Sorry for any inconvenience while our tech team worked on this.

We are continuing to actively monitor the situation to ensure this doesn’t happen again. If you have any concerns at all, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.

We appreciate you keeping an eye on the Timely ‘Status’ Page. Our tech team have identified the issue, and have applied a fix. We are continuing to monitor the situation to ensure this doesn’t happen again. If you have any concerns at all, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.

Timely Online Bookings is taking longer than usual to load today - our apologies! Hang tight, our tech team are working hard to identify the cause of the slowness, and will apply a fix as soon as possible. If you have any concerns, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.

We are happy with the performance of the web app and related services. Still carrying out final checks on the API and iOS apps. Update: API and iOS apps now operating normally. Thanks again for bearing with us.

The web app is operational again and being closely monitored. The API and iOS apps are still offline for further investigation.

The tech team are scaling back some systems in order to free up resource and get the platform back in a good state. Thanks again for your patience.

Work continues on identifying the specific issue with the platform. Mitigation measures are being put in place to offset the impact.

We're experiencing a technical issue where all platforms are affected. The tech team are investigating and will have all systems back online shortly. Apologies for the inconvenience.

Timely is back up and running at full speed

We've applied a mitigation to the system and are monitoring the system - performance is looking to be improving

We're investigating a partial slow down of the main timely app

Normal service has been resumed and delayed messages are in the process of being sent. Thanks for your patience and we'll continue to keep an eye on the situation.

We're currently experiencing degraded performance of a process that's impacting our ability to send email and SMS quickly as well as preventing services such as Xero, Mailchimp, etc. receiving data. We're currently working on measures to get through the backlog of queued requests and will keep you notified here.

We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at help@gettimely.com.

We appreciate you keeping an eye on the Timely ‘Status’ Page. Our tech team have identified the issue, and have applied a fix. We are continuing to monitor the situation to ensure this doesn’t happen again. If you have any concerns at all, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.

We’re making progress! Our tech team have successfully identified the issue, and are working hard to apply a fix as quickly as possible. Our sincere apologies for any inconvenience caused.

We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at help@gettimely.com.

We appreciate you keeping an eye on the Timely ‘Status’ Page. Our tech team have identified the issue, and have applied a fix. We are continuing to monitor the situation to ensure this doesn’t happen again. If you have any concerns at all, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.

We’re making progress! Our tech team have successfully identified the issue, and are working hard to apply a fix as quickly as possible. Our sincere apologies for any inconvenience caused.

Timely is currently experiencing a temporary outage. Rest assured, our tech team are working hard to identify the cause of the issue, and apply a fix as quickly as possible. Our sincere apologies for any inconvenience caused. If you have any concerns, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.

All systems are now operating at full capacity again. We'll continue to monitor closely and work continuously to ensure this does not reoccur in the future

Timely is currently experiencing a temporary slowdown and partial outage. Rest assured, our tech team are working hard to identify the cause of the issue, and apply a fix as quickly as possible. Our sincere apologies for any inconvenience caused. If you have any concerns, our Support team are happy to assist - please reach out to help@gettimely.com and we’ll get back to you shortly.