Is TigerConnect Down Right Now? Check if there is a current outage ongoing.

We have completed the fix and successfully reverted the issue for identified impacted customers. Our team will continue to monitor the system closely to ensure stability. If you continue to experience any issues, please don’t hesitate to contact our Support team at prosupport@tigerconnect.com.

We have identified the root cause of the issue affecting scheduled role assignments in TigerConnect. A fix has been developed, and our team is currently running a script to revert the impact. We are also reaching out individually to all impacted customers to confirm resolution. We appreciate your patience and will continue to provide updates as progress is made. If you have any questions or require immediate support, please contact our Support team.

We are currently experiencing an issue where roles in TigerConnect are not being assigned as scheduled. This incident has been identified and is being treated as a Priority 0 (P0) event. Our engineering team is actively working to resolve the issue. At this time, there is no estimated time for resolution (ETR). We will provide updates as more information becomes available. If you have any questions or need assistance, please contact our Support team.

Twilio has addressed the issue, and we are no longer detecting any further audio quality degradation on VOIP calls between Android and iOS devices. While the issue appears to be resolved, our team will continue to monitor performance closely to ensure stability. If you experience any further issues, please reach out to our support team by emailing support@tigerconnect.com

The issue persists, and we have raised a case with Twilio to escalate the investigation. Our team is actively working with their support to identify the root cause and expedite a resolution. We will provide further updates as we receive more information from Twilio. In the meantime, you can monitor their status at Twilio Status Page. We appreciate your patience and will keep you informed. ProSupport Team

Start Time: March 11, 2025, 17:00 CST / 16:00 PST Impact: Users may experience poor audio quality or choppy audio on VOIP calls between Android and iOS devices. Issue Summary: We are currently aware of an issue affecting VOIP call quality, specifically resulting in bad audio or choppy audio when connecting Android and iOS devices. This issue has been identified as originating from Twilio, our third-party telephony provider. Next Steps: We are monitoring Twilio’s status and working to assess the potential impact on our services. You can track their updates directly at Twilio Status Page. We will provide further updates as more information becomes available. Thank you for your patience. ProSupport Team

We have identified the latency issue with Roles and it is now resolved. If you are still experiencing issues feel free to contact us through the following channels: Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: prosupport@tigerconnect.com TigerConnect App: direct message to TigerConnect Admin

Roles opt in/out has started to normalize. TigerConnect continues to closely monitor and will update once the issue has been fully resolved. Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: prosupport@tigerconnect.com TigerConnect App: direct message to TigerConnect Admin

TigerConnect providers may experience an latency when attempting to opt in/out of Roles, accessing the Role Directory, or searching for a Role. TigerConnect is working to fix all Roles related issues. Another update will be provided in one hour. TigerConnect Customer Care is available for questions or issue handling through the following channels: Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: prosupport@tigerconnect.com TigerConnect App: direct message to TigerConnect Admin

We noticed some issues affecting our system's performance and have taken action to fix them. Everything is now back to normal. If you experience any issues with the TigerConnect application, please contact TigerConnect Support: - Email: prosupport@tigerconnect.com - Phone: (650) 564-4722

Advisory: TigerConnect is observing minor message delivery latency (5-9sec) on mobile and web/desktop platform. Investigation under way. Please subscribe to this page for further updates.

This incident has been resolved.

TigerConnect applications have not been impacted by the CrowdStrike outage on July 19. Customers using Microsoft-based user authentication may experience difficulty logging in to TigerConnect applications. - Clinical Collaboration Platform users and Physician Scheduling users may not be able to authenticate. - Physician Scheduling Microsites and Merged Daily views remain accessible to all users (do not require login to view). - Users already logged in to TigerConnect mobile apps will not be logged out. If you experience any issues with the TigerConnect application, please contact TigerConnect Support: - Email: prosupport@tigerconnect.com - Phone: (844) 930-0808

The performance maintenance to our platform was successfully completed. Feel free to email us at prosupport@tigerconnect.com if you have any questions.

TigerConnect is performing maintenance to our platform infrastructure that will take five days to complete, requiring two-hour windows from July 1st through July 5th, 2024, between the hours of 12:00 AM – 2:00 AM PT each night. This maintenance should have no impact on users or any sort of service degradation. If you do experience any degradation, please contact our support team at (650) 741-3555 for support.

Our platform has now fully normalized across mobile and desktop. We will continue to monitor closely and update this page if anything changes. If you are experiencing any issues please contact us via email at prosupport@tigerconnect.com.

The latency and slowness when sending messages has started to normalize. We are still working to correct the syncing of messages between mobile and desktop. We are going to continue to monitor closely and update in 30 minutes.

We apologize the observed latency and slowness is still evident. We are starting to see improvements but will continue to work diligently to fully resolve the issue. Another update will be provided in one hour.

TigerConnect continues working to address the observed latency and slowness in message delivery across mobile and desktop. Another update will be provided in 30 minutes. Thank you for your patience.

We are continuing to work on a fix for this issue.

TigerConnect is experiencing irregular latency and slow message sending affecting mobile and desktop. We are addressing the issue and beginning to see improvements in performance. We sincerely apologize for the inconvenience and are working diligently to resolve it. Another update will be provided in 30 minutes. Thank you for your patience.

Our Roles services have fully normalized. We will continue to monitor closely and update this page if anything changes. If you are still experiencing any issues please contact us via email at prosupport@tigerconnect.com.

Roles opt in/out has started to normalize. TigerConnect continues to closely monitor and will update once the issue has been fully resolved.

We are seeing issues with users being unable to opt in/ out of Roles and the associated connected effects of that issue. We are investigating and will post an update with more information or in an hour.

TigerConnect continues working to fix the opt in/out issue affecting all Roles. This is affecting both manual and scheduled Roles. Another update will be provided in one hour.

TigerConnect continues working to resolve the opt in/out of Roles issue. Another update will be provided in one hour.

Users may experience an error message when attempting to opt in/out of Roles. TigerConnect is working to fix all Roles related issues. Another update will be provided in one hour.

Our services have fully normalized. We will continue to monitor closely and update this page if anything changes. If you are still experiencing any issues please contact us via email at prosupport@tigerconnect.com.

Login has now normalized. We continue working on stabilizing Roles. Another update in one hour.

Roles messaging has started to normalized. We are observing and increase in login errors. Our engineering team is investigating the issue affecting login across our platform. Another update an one hour.

We continue working on stabilizing our Roles feature. Messaging to Roles, opting in and out, and management of Roles isn't working. Another update will be provided in one hour.

Messaging functionality has started to normalized. Our engineering team continues to investigate issues affecting Roles. Another update will provided in one hour.

Users may experience issues with messaging across our platform. We are investigating the issue and will provide an update in one hour.

TigerConnect identified and corrected the notification issue on iOS. Please email prosupport@tigerconnect.com if you observe any issues or have any questions.

TigerConnect users may experience issues receiving notifications on iOS devices. Android and Desktop App are not affected. TigerConnect is investigating and we will provide an update within the next hour.

TigerConnect app-to-app voice and video calling on our mobile and web applications as well as SMS-based features have fully normalized. Please email prosupport@tigerconnect.com if you observe any issues or have any questions.

TigerConnect is observing successful voice and video calling on our mobile and web applications. We are going to continue monitoring and will post an update once all systems have normalized.

TigerConnect is observing recovery with the issues impacting SMS-based features. We continue investigating the issues causing app-to-app voice and video calling on our mobile and web applications. Another update will be provided in one hour.

TigerConnect continues investigating the issues causing app-to-app voice and video calling on our mobile and web applications and SMS-based features disruption. Another update will be provided in one hour.

TigerConnect is investigating a service disruption impacting app-to-app voice and video calling on our mobile and web applications, as well as SMS-based features (Delivery Escalation and Fast Deploy). Core messaging functionality is not affected and is functioning normally. Another update will be provided in one hour.

Our scheduled maintenance has now concluded successfully. Thank you for your patience! Please contact our Client Care team if you have any questions by emailing prosupport@tigerconnect.com.

We are now in the final phase of our maintenance and closely monitoring our platform. All traffic and services are operating normally. We will post another update when the maintenance is complete.

TigerConnect is initiating our scheduled maintenance. We are working diligently to complete the maintenance with minimal to no disruption in service. We will post an update once the maintenance concludes.

This incident has been resolved.

The Roles messaging issue is now fixed. Users will need to opt out, wait a couple of minutes, and then opt back into the Role for the fix to take effect. We will continue to monitor closely and update this page if anything changes. If you have any questions please contact us via email at prosupport@tigerconnect.com.

The Roles messaging issue is our top priority. Our team is working nonstop to implement a fix. Another update will be provided in four hours.

We continue working on implementing a fix for the Roles messaging issue. Another update will be provided in four hours.

Our engineering team continues working on implementing a fix for the Roles messaging issue. Another update will be provided in four hours.

Our engineering team has a good understanding of what’s causing the problem affecting Roles. They are working to implement a fix as soon as possible. Another update will be provided in four hours.

Customers that utilize our Roles feature may observe issues messaging a Role. TigerConnect is working to correct the issue and an update will be provided in four hours.

Our services have fully normalized. We will continue to monitor closely and update this page if anything changes. If you are still experiencing any issues please contact us via email at prosupport@tigerconnect.com.

Our services are beginning to normalize. We are going to continue monitoring closely and update this page if anything changes. We will provide another update once our platform has fully normalized or within the next hour.

TigerConnect continues investigating degraded performance with our platform affecting login and messaging. Another update will be provided in one hour.

We are observing degraded performance affecting login and messaging on mobile, Web Messenger and Desktop App. Another update will be provided in one hour.

Our services have fully normalized. We will continue to monitor closely and update this page if anything changes. If you are still experiencing any issues please contact us via email at prosupport@tigerconnect.com.

TigerConnect continues working on the observed latency with our platform. We are detecting periodic success with login and messaging by some users. Another update will be provided in one hour.

TigerConnect continues investigating latency with our platform affecting login and messaging. Another update will be provided in one hour.

TigerConnect is investigating increased latency with our platform affecting login and messaging on mobile, Web Messenger and Desktop App. Another update will be provided in one hour.

The message sorting problem affecting some iOS users has been resolved. A new TigerConnect iOS version has been submitted to Apple for expedited approval to correct the conversation activity alerts (such as changes in Roles and Group participants) visible at the bottom of each conversation, also known as ‘Meta Alerts’. We expect our new iOS version to be available early next week (hopefully as soon as Monday). In the interim, iOS users may optionally log out/in to help clear locally stored Meta Alerts grouped at the bottom of conversations prior to this new release becoming available. All new remaining Meta Alerts grouped at the bottom of conversation will clear out once users update to the new iOS version. We will continue to monitor closely and update this page if anything changes. If you have any questions please contact us at prosupport@tigerconnect.com.

TigerConnect has identified the issue and is working on a fix. We will post another update within the next two hours once the fix has been released and confirmed.

TigerConnect continues working to correct the problem affecting iOS users where messages are out of order in conversations. iOS users can continue accessing our Web Messenger or Desktop App as a workaround to view their messages. We will provide another update in four hours.

TigerConnect continues investigating the messaging troubles specific to iOS devices. We discovered messages are sent & received by iOS recipients, but the messages are out of order in the conversation. iOS users can use our Web Messenger or Desktop App as a workaround to properly view their messages. We will provide another update in four hours. Web Messenger Login: https://login.tigerconnect.com

TigerConnect continues investigating the messaging troubles specific to iOS devices. Reminder, iOS users can use our Web Messenger or Desktop App as a workaround. We will provide another update in four hours.

TigerConnect is investigating messaging affecting users on iOS. As a workaround, users can use our Web Messenger or Desktop App. Users on Android devices not impacted. Another update will be provided in one hour.

Our services have normalized. We will continue to monitor closely and update this page if anything changes. If you experience any issues please contact us at prosupport@tigerconnect.com.

TigerConnect continues investigating elevated latency levels with our platform that might affect a small group of our users while attempting to log in and send or receive messages. Another update will be provided in one hour.

Our services have fully normalized. We will continue to monitor closely and update this page if anything changes. If you are still experiencing any issues please contact us at prosupport@tigerconnect.com.

Our services are beginning to normalize. We are going to continue monitoring closely and update this page if anything changes. We will provide another update once our platform has fully normalized or within the next hour.

TigerConnect continues investigating latency with our platform affecting login and messaging. Another update will be provided in one hour.

TigerConnect is investigating latency with our platform affecting login and messaging. Another update will be provided in one hour.

Our services have fully normalized on mobile and Web Messenger/Desktop App. All core functionality is working correctly. We will continue to monitor closely and update this page if anything changes. If you are still experiencing any issues please contact us at prosupport@tigerconnect.com.

Our services are beginning to normalize. We are going to continue monitoring closely and update this page if anything changes.

TigerConnect continues working to address the degradation in service across all platforms.

TigerConnect continues investigating latency across our platforms resulting in ongoing slowness with login, sending and receiving messages. We will provide another update within one hour.

TigerConnect continues working to address the degradation in service across all platforms.

TigerConnect continues investigating latency across our platforms resulting in slow login times, slow loading of your Inbox, and sending and receiving messages overall. We will provide another update within one hour.

Our services are beginning to normalize. We are going to continue monitoring closely and update this page if anything changes. We will provide another update once our platform has fully normalized or within the next hour.

TigerConnect is actively investigating possible latency across our platforms resulting in slow login times, slow loading of your Inbox, Search, and sending and receiving messages. We will provide another update within one hour.

Our services have fully normalized. All core functionality is working properly. We will continue to monitor closely and update this page if anything changes. If you are still experiencing any issues please contact us at prosupport@tigerconnect.com.

The Admin, Role Admin, and Analytics Settings continue to be disabled until our platform has fully stabilized. We will provide another update in two hours.

All core functionality is working, with the exception of the Admin, Role Admin, and Analytics Settings sections. TigerConnect continues working to fully stabilize our platform. We will provide another update within one hour.

TigerConnect continues to work on stabilizing the platform. We are beginning to see some minor improvements. However, we are aware that some functionality is degraded. Admin, Role Admin, and Analytics settings may not load for some. We will provide another update within one hour.

TigerConnect is actively investigating possible connectivity and message delivery delays across our platforms. We will provide another update within one hour.

TigerText has resolved the badge issues. If you have any questions please email prosupport@tigertext.com. Thank you for your patience.

TigerText continues to investigate an issue with badge count inconsistencies. Please contact prosupport@tigertext.com if you have any questions.

TigerText is investigating an issue with badge count inconsistencies. Please contact prosupport@tigertext.com if you have any questions.

TigerText has resolved the service issues. Please email prosupport@tigertext.com if you have any questions. Thank you for your patience.

TigerText is currently experiencing issues with the TigerText service. Users may have issues logging in or messaging. An update will be provided in 1 hour. Thank you for your patience.

TigerText experienced intermittent issues with the TigerText service from 14:30 - 14:39 PDT. TigerText has resolved the issue. Please email prosupport@tigertext.com if you have any questions. Thank you for your patience.

This incident has been resolved.

TigerText has resolved the intermittent iOS push notification issue. Please email prosupport@tigertext.com if you have any questions. Thank you for your patience.

TigerText is currently investigating intermittent issues with iOS push notifications.

TigerText services have been restored and users can now login, send and receive messages. If you are still experiencing issues please email us at prosupport@tigertext.com. Thank you for your patience.

TigerText is investigating an issue affecting users attempting to login, sending, and receiving messages. Another update will be provided in one hour.

TigerText services have been restored and users can now login, send and receive messages. If you are still experiencing issues please email us at prosupport@tigertext.com. Thank you for your patience.

TigerText is investigating an issue affecting users attempting to login, sending, and receiving messages. Another update will be provided in one hour.

TigerText has resolved the issue with Directory Search.

TigerText users may experience problems with Directory Search. TigerText will provide an update in four hours.

TigerText services have been restored and users can now login, send and receive messages. If you are still experiencing issues please email us at prosupport@tigertext.com. Thank you for your patience.

TigerText is investigating an issue affecting users attempting to login, sending, and receiving messages. Another update will be provided in one hour.

TigerText services have been restored and users can now login, send and receive messages. If you are still experiencing issues please email us at prosupport@tigertext.com. Thank you for your patience.

TigerText is investigating an issue affecting users attempting to login, sending, and receiving messages. Another update will be provided in one hour.

The TigerText DNS incident has been resolved. Please contact Client Care at prosupport@tigertext.com if you any questions. Thank you for your patience.

TigerText is investigating a DNS incident impacting web and Desktop App users. Some users will experience difficulty attempting to login as well as sending and receiving messages. Our iOS and Android apps are not impacted. Another update will be provided in one hour.

This incident has been resolved.

A subset of your users may have mistakenly received a TigerText push notification. Please note that we have taken corrective action and have put controls in place to ensure that this does not happen again.

The degradation in service has been corrected and services are slowly coming back to normal. Please contact us at prosupport@tigertext.com if you have any questions.

TigerText is investigating a degradation in service affecting login, sending, and receiving messages. Another update will be provided in one hour.

The degradation in service has been corrected and services are slowly coming back to normal. Thank you for your patience. Please contact us at prosupport@tigertext.com if you have any questions.

TigerText continues to investigate sporadic degradation in service that may result in slowness with login, sending and receiving messages. Another update will be provided in four hours. Thank you for your patience. If you have any questions feel free to contact us at prosupport@tigertext.com.

Users on iOS devices should start receiving push notifications as normal. Users may receive multiple push notifications for messages already Read as our queue catches up. TigerText will continue to investigate sporadic degradation in service that may affect login, sending and receiving messages. Another update will be provided in one hour.

TigerText continues to investigate sporadic degradation in service affecting push notifications to iOS devices and login, sending and receiving messages with web, Desktop App, and mobile. Users on iOS devices will receive messages despite the push notification not received. Another update will be provided in 30 minutes.

TigerText continues to investigate sporadic degradation in service that may affect slowness with login, sending and receiving messages. Another update will be provided in one hour. Thank you for your patience. If you have any questions feel free to contact us at prosupport@tigertext.com.

TigerText is investigating a sporadic degradation in service that may affect login, sending, and receiving messages. Another update will be provided in one hour.

The degradation in service has been corrected and services are slowly coming back to normal. TigerText will be assessing the root cause and taking the necessary steps to develop a plan to ensure this does not happen again. Thank you for your patience . Please contact us at prosupport@tigertext.com if you have any questions.

TigerText continues to work diligently to resolve our production issues. The degradation in service continues to impact logins across mobile clients and Web Console/Desktop App. Users may experience delays receiving push notifications and actual messages. On iOS, messages may not come through until user opens the conversation and them messages appear, but we have seen instances where messages are not received until later. We have also started noticing message delivery delays on Android. We have all hands on deck, working as quickly as possible to resolve the login and messaging issues. Thank you for your patience. Please contact prosupport@tigertext.com if you have any questions.

TigerText continues to investigate a degradation in service impacting logins across the Web/Desktop App and mobile platforms as well as push notifications on the iOS platform. Recipients of messages on iOS may not receive push notifications alerting them of a new message. We have all hands on deck, working as quickly as possible to resolve the login and messaging issues.

TigerText continues to investigate a degradation in service impacting logins across the Web/Desktop App and mobile platforms. Another update will be provided in one hour. Please contact prosupport@tigertext.com if you have any questions.

TigerText continues to investigate a degradation in service impacting logins across the Web/Desktop App and mobile platforms as well as push notifications on the iOS platform only. Another update will be provided in one hour. Please contact prosupport@tigertext.com if you have any questions.

TigerText continues to investigate a degradation in service impacting logins across the Web/Desktop App and mobile platforms as well as push notifications on the iOS platform only. When logging in users may experience difficulty accessing their TigerText account, however, users currently logged in are not impacted. iOS users will receive messages despite the push notification not received. Another update will be provided in one hour. Please contact prosupport@tigertext.com if you have any questions.

TigerText continues to investigate an incident impacting login across all platforms, Web/Desktop App and mobile. Organizations that utilize remote authentication are not impacted. Users may experience difficulty logging into their TigerText account, however, users currently logged in are not impacted. Another update will be provided in one hour. Please contact prosupport@tigertext.com if you have any questions.

TigerText is investigating an incident impacting login across all platforms, Web/Desktop App and mobile. Organizations that utilize remote authentication are not impacted. Users may experience difficulty logging into their TigerText account, however, users currently logged in are not impacted. Another update will be provided in one hour. Please contact prosupport@tigertext.com if you have any questions.

TigerText corrected the slowness with Web Console and Desktop App login page. We sincerely apologize for the inconvenience and thank you for your patience. Please contact us at prosupport@tigertext.com if you have any questions.

Users may experience intermittent slowness logging into TigerText on our Web Console and Desktop App. On Desktop App, users may see a blank screen when first launching the application, but DA does load eventually. We are actively investigating and will update in 4 hours. If you have any questions please contact us at prosupport@tigertext.com.

The degradation in service has been corrected and Web Console and Desktop App services are back to normal. Please contact us at prosupport@tigertext.com if you have any questions.

TigerText Web Console and Desktop Application are experiencing service degradation and are currently not accessible. Users already logged into their account via the Web Console or Desktop App may see a message indicating "No Internet Connection" displayed up top despite connected to the Internet. TigerText on on mobile clients currently not affected. TigerText has all hands on deck and is working to correct the issue. Another update will be provided in 1 hour. Thank you for your patience. If you have any questions please email us at prosupport@tigertext.com.

TigerText services have now normalized. Users can log in, send and receive messages without issue. If you are still experiencing any issues please contact us immediately at prosupport@tigertext.com. We sincerely apologize for the inconvenience this interruption in service caused. TigerText will be assessing the root cause and taking the necessary steps to develop a plan to ensure this does not happen again.

Both Mobile and Web/Desktop App is slowly normalizing. Users can now log in, send and receive messages, but may still experience slowness for the next 30 minutes as all systems reach normal state. We sincerely apologize for the inconvenience. Please contact prosupport@tigertext.com if you have any questions.

Update on degradation in service. Core functionality on mobile is slowly normalizing. TigerText continues to work on also fixing Web Console/Desktop Application. We will provide another update on the progress of resolution in 30 mins. Thank you for your patience.

TigerText is investigating degradation in service affecting login, sending, and receiving messages on both mobile and Web Console/Desktop Application. We sincerely apologize for the inconvenience. Another update will be provided in one hour. Please contact prosupport@tigertext.com if you have any questions.

TigerText services have now normalized. Users can log in, send and receive messages without issue. If you are still experiencing any issues please contact us immediately at prosupport@tigertext.com. We sincerely apologize for the inconvenience this interruption in service caused. TigerText will be assessing the root cause and taking the necessary steps to prevent this issue from happening again.

Core functionality on mobile is slowly normalizing. TigerText continues to work on also fixing Web Console/Desktop Application. We will provide another update on the progress of resolution in 30 mins. Thank you for your patience.

TigerText is investigating degradation in service affecting login, sending, and receiving messages on both mobile and Web Console/Desktop Application. TigerText has all hands on deck working to solve the issue. Another update will be provided in one hour. Please contact prosupport@tigertext.com if you have any questions.

iOS Push Notification services are now working. Push notifications and badges are both showing up on iOS devices. Thank you for your patience. Please contact prosupport@tigertext.com if you have any questions.

TigerText continues to investigate iOS Push Notification services. Messages are getting delivered successfully, but users may need to open TigerText application on iOS to view new messages. Android devices and Web Console and Desktop App are not impacted. Another update will be provided in the next hour.

TigerText is investigating iOS Push Notification services. All messages are getting delivered, but users need to open TigerText on iOS to view new messages because push and badges are not working. Android devices and Web Console and Desktop App are not impacted. Engineering is working on the issue. Another update will be provided in the next hour.

TigerText services have now normalized as of 5:55 pm PT. Users can log in, send and receive messages without issue. We sincerely apologize for the inconvenience this interruption in service caused. TigerText will be assessing the root cause and taking the necessary steps to develop a plan to ensure this does not happen again.

TigerText is investigating degradation in service affecting login, sending, and receiving messages on both mobile and Web Console/Desktop Application. TigerText has all hands on deck working to solve the issue. Another update will be provided in one hour. Please contact prosupport@tigertext.com if you have any questions.

TigerText services have now normalized as of 5:55 pm PT. Users should be receiving push notifications and badges. We sincerely apologize for the inconvenience. TigerText will be assessing the root cause and taking the necessary steps to develop a plan to ensure this does not happen again.

iOS Push Notifications and Badges are sporadically not displaying for users. Messages are getting delivered but users may need to open the TigerText application. TigerText is investigating and will provide another update in four hours.

The widespread Amazon S3 Web Services outage has been resolved by Amazon. Full login functionality for Web Console and Desktop Application has been restored. Please contact us via email if you have further questions at prosupport@tigertext.com.

Full login functionality for Web Console and Desktop Application has been restored. We are continuing to work on fixing the ability to view attachments. Another update will be provided in one hour.

Our services are beginning to normalize. We are continuing to work on restoring full login functionality for Web Console and Desktop Application users, while closely monitoring Amazon’s progress in resolving the S3 web-based storage service issue. Another update will be provided in one hour.

Amazon’s S3 web-based storage service is experiencing widespread issues which is impacting a large number of websites. TigerText is closely monitoring Amazon’s progress in resolving the issue. For TigerText, the S3 issue is impacting some users’ ability to log into the Web Console or Desktop Application. Logins on mobile are currently not affected. The issue is also impacting users’ ability to send attachments. We are working to restore login functionality as soon as possible, and another update will be provided in one hour.

TigerText continues to investigate a sporadic degradation in service related to the Amazon S3 outage that may affect users who are attempting to log into the Web Console or Desktop Application. Logins on mobile are currently not affected. All users may not be able to send attachments. Another update will be provided in one hour.

TigerText is investigating a sporadic degradation in service related to the Amazon S3 outage that may affect users attempting to log into the Web Console or Desktop Application. Users on mobile are currently not affected. Another update will be provided in one hour.

TigerText service degradation for Web Console and Desktop App login has been resolved. If you are still experiencing any issues please contact us at prosupport@tigertext.com.

TigerText continues to work on a resolution for the degradation in service affecting login to Web Console and Desktop App for some users. Another status update will be provided in thirty minutes. Please contact prosupport@tigertext.com if you have any questions.

TigerText is investigating a degradation in service affecting login to Web Console and Desktop App for some users. TigerText is working on a resolution to this issue as a critical priority. A status update will be provided in thirty minutes. Please contact prosupport@tigertext.com if you have any questions.

TigerText service degradation for Web Console and Desktop App login has been resolved. All systems are stable, and we will continue to monitor closely. If you have any questions please contact us at prosupport@tigertext.com.

Our Engineering team has put measures in place to restore login capability on the Web Console and Desktop App. Functionality is normalizing. Users may experience latency logging in for some time as the system caches. Another update will be provided in 60 minutes. Please contact prosupport@tigertext.com if you have any questions. Thank you for your patience.

The status is unchanged. Our Engineering team continues to investigate. Another update will be provided in 60 minutes. Please contact prosupport@tigertext.com if you have any questions. Thank you for your patience.

Our Engineering team continues to work on restoring functionality for the Web Console and Desktop App. As a reminder, TigerText for Android and iOS devices remains fully functional. Another update will be provided in 60 minutes. Please contact prosupport@tigertext.com if you have any questions. Thank you for your patience.

Our Engineering team continues to work on restoring functionality for the Web Console and Desktop App. Another update will be provided in 60 minutes. Please contact prosupport@tigertext.com if you have any questions. Thank you for your patience.

TigerText continues to work toward restoring functionality for the Web Console and Desktop App. TigerText for Android and iOS devices remain fully functional. Another update will be provided in 60 minutes. Please contact prosupport@tigertext.com if you have any questions.

TigerText continues to assess the degradation in service affecting login and messaging on the Web Console and Desktop App. As of this posting, some clients have reported successful logins. When you are able to login, you may experience latency loading message history. As a reminder, TigerText for Android and iOS devices remain fully functional. Another status update will be provided in 60 minutes. Please contact prosupport@tigertext.com if you have any questions.

TigerText continues to assess the degradation in service affecting login and messaging on the Web Console and Desktop App. TigerText for Android and iOS devices remains fully functional. Another status update will be provided in 60 minutes. Please contact prosupport@tigertext.com if you have any questions.

TigerText has all hands on deck working on a resolution to the degradation in service affecting login and messaging on Web Console and Desktop App. TigerText on mobile devices is not affected. Android and iOS users are able to login and send and receive messages. Another status update will be provided in 30 minutes. Please contact prosupport@tigertext.com if you have any questions.

TigerText is investigating a degradation in service affecting login and messaging on Web Console and Desktop App for some users. TigerText is working on a resolution to this issue as a critical priority. At this time, TigerText on mobile devices is not affected. Android and iOS users are able to login and send and receive messages. A status update will be provided in thirty minutes. Please contact prosupport@tigertext.com if you have any questions or would further clarification.

All services have normalized on Web Console/Desktop Application and mobile apps. We are going to continue monitoring closely and update this page if anything changes. If you are still experiencing any issues please contact us at prosupport@tigertext.com. We sincerely apologize for the inconvenience this interruption in service caused.

Login and messaging functionality for Web Console/Desktop Application and mobile apps has stabilized. We are going to continue monitoring closely and provide another update in an hour.

Our services are beginning to normalize. We are continuing to work on restoring full login and messaging functionality for Web Console/Desktop Application and mobile app users. Another update will be provided in one hour.

TigerText continues working on stabilizing our services. Login and messaging are still affected. Another update will be provided in thirty minutes.

TigerText is investigating a degradation in service affecting login and messaging with Web Console/Desktop App and our mobile apps. Another status update will be provided in thirty minutes. Please contact prosupport@tigertext.com if you have any questions.

All services have normalized on Web and Desktop App. We are going to continue monitoring closely and update this page if anything changes. If you are still experiencing any issues please contact us at prosupport@tigertext.com.

TigerText services are restored and being monitored carefully. We confirmed with our cloud vendor it was a hardware specific cause due to the previously cited vulnerability. We will provide a follow-up update in the next hour.

TigerText continues working to correct the degradation in service currently impacting login of Web/Desktop App. Another update will be provided in two hours.

TigerText continues working on correcting a degradation in service. We believe it may be related to hardware configuration changes made by our cloud vendor related to the recently discovered vulnerabilities “Metldown” and “Spectre”. Another update in two hours.

TigerText continues working on getting our services functioning correctly. Another update in one hour.

TigerText continues working to correct this critical degradation in service currently impacting login of Web/Desktop App. Mobile logins are beginning to normalize. Another update will be provided in one hour.

TigerText continues working on getting our services functioning correctly. Another update in thirty minutes.

TigerText continues to work on a resolution for the degradation in service affecting login to Web Console, Desktop App and mobile. Another update in thirty minutes.

TigerText continues working on getting our services functioning correctly. Another update in thirty minutes.

TigerText is investigating a degradation in service affecting login and messaging in Web Console/Desktop App and mobile. Another status update will be provided in thirty minutes. Please contact prosupport@tigertext.com if you have any questions.

This incident has been resolved.

All Search services are slowly normalizing. We continue monitoring closely to ensure ongoing stability. If you are still experiencing any issues with Search please contact us at prosupport@tigertext.com.

TigerConnect continues to investigate degradation in Search. Reminder, Search is still functioning when searching for users, Roles or Groups you have previously messaged. Another update will be provided in one hour.

TigerConnect is investigating a minor degradation in Search. This may affect search results when using Compose New Message, Roles lookup, and User directory in Admin search functions. Search is still functioning when searching for users, Roles or groups you have previously messaged. Another update will be provided in one hour.

TigerConnect’s Search function is now stable. Please contact us at prosupport@tigerconnect.com if you have any questions.

TigerConnect’s search function is currently not working. This impacts directory search for Users, Roles, Groups and Broadcast lists across all platforms. Users are able to message any contacts already in their TigerConnect Inbox. We are working to restore the search function as soon as possible. Another update will be made available in 1 hour.

Our services have fully normalized on mobile and Web Console/Desktop App. All core functionality is working correctly. We will continue to closely monitor and update this page if anything changes. If you are still experiencing any issues please contact us at prosupport@tigerconnect.com.

Our services are beginning to normalize on mobile and Web Console/Desktop App. We are going to continue monitoring closely and update this page if anything changes. If you are still experiencing any issues please contact us at prosupport@tigerconnect.com.

TigerConnect is actively investigating degradation in service affecting login, sending, and receiving messages on both mobile and Web Console/Desktop Application. We will provide another update within one hour.

Our services have fully normalized on mobile and Web Console/Desktop App. All core functionality is working correctly. We will continue to monitor closely and update this page if anything changes. If you are still experiencing any issues please contact us at prosupport@tigerconnect.com.

Our services are beginning to normalize on mobile and Web Console/Desktop App. We are going to continue monitoring closely and update this page if anything changes. We will provide another update once our platform has fully normalized or within the next hour.

We are beginning to see some minor improvements with our mobile clients. However, we are aware that issues still exist. We are working diligently to stabilize our entire platform to bring the product back to optimal levels. We will have another update in one hour.

TigerConnect continues working to address the degradation in service across all platforms.

TigerConnect continues working to correct the degradation in service across all platforms. Another update will be provided in one hour.

TigerConnect continues working to address the degradation in service across all platforms.

TigerConnect is actively investigating possible latency across our platforms resulting in slow login times, slow loading of your Inbox, Search, and sending and receiving messages. We will provide another update within one hour.