Is Tide Down Right Now? Check if there is a current outage ongoing.

Resolved: All card payments are going through normally. If you couldn’t approve an online card payment earlier, you can retry it now. We apologise for any inconvenience and thank you for giving us the time to resolve this.

Outbound domestic Payments are currently being queued while we fix a recent issue. Payments will go through as soon as we’ve resolved this. Please do not reattempt any payments. For urgent issues, tap Support in the app.

The processing of payments has gone back to it's normal state and the issues has been resolved. We are going to monitor the situation over the weekend to make sure there are no further issues. Thank you for your patience. We apologise for any inconvenience this may have caused.

We have processed all stuck payments and new payments can now be made as usual. Some slowness is to be expected, but payments should be completing successfully. We will keep monitoring the processing and intervene in case we notice any further issues.

We are continuing to work on a fix for this issue.

We are working on identifying the root cause of the issue. In the meantime we have disabled the option to create payments in general. The payments that were queued are being processed and once they have been cleared we will reenable the option to create new payments.

The payments are being queued and should be finalized after the issue has been resolved. Please don’t attempt to make payments a second time while our technical team is working on it.

We are investigating an issue that is causing successful payments not to be reflected in the Members' balance. We recommend that you refrain from making transfers until the issue is resolved. We’re working quickly to restore our services to their normal state as soon as possible – we apologise for any inconvenience meanwhile.

The processing of payments has gone back to it's normal state and the issues has been resolved. We are going to monitor the situation over the weekend to make sure there are no further issues. Thank you for your patience. We apologise for any inconvenience this may have caused.

We have processed all stuck payments and new payments can now be made as usual. Some slowness is to be expected, but payments should be completing successfully. We will keep monitoring the processing and intervene in case we notice any further issues.

We are continuing to work on a fix for this issue.

We are working on identifying the root cause of the issue. In the meantime we have disabled the option to create payments in general. The payments that were queued are being processed and once they have been cleared we will reenable the option to create new payments.

The payments are being queued and should be finalized after the issue has been resolved. Please don’t attempt to make payments a second time while our technical team is working on it.

We are investigating an issue that is causing successful payments not to be reflected in the Members' balance. We recommend that you refrain from making transfers until the issue is resolved. We’re working quickly to restore our services to their normal state as soon as possible – we apologise for any inconvenience meanwhile.

The platform outage is now resolved and we are fully operational. Thank you for your patience.

You may not be able to login or you might experience issues with other services, including payments. We’re working quickly to restore our services as soon as possible – we apologise for any inconvenience meanwhile.

Card details should now be visible in the app again. We apologise for any inconvenience this may have caused.

Current issue: Members are currently unable to view card details in the Tide app. Payments are unaffected and Tide cards are working as normal. Resolution: We’re working quickly to fix this; however, we can’t yet advise when details will be available again.

We've resolved this issue, and you can now 'Add Money' via 'Cards' again. Sorry for the inconvenience.

You're currently unable to 'Add Money' via 'Cards' due to a temporary technical issue. We're working to resolve this as soon as possible.

This incident has been resolved.

Resolved: All Outbound Payments are going through normally. If your Outbound Payment failed earlier, you can retry it now. Thanks for giving us the time to resolve this.

If your Outbound Payment has failed, please don’t retry until we’ve resolved this. Check back here for updates – we’ll let you know as soon as things are back to normal. Thank you for your patience, we apologise for any inconvenience. Tap ‘Support’ in the app if you need us.

The new app version fixing the issue is being rollout at currently. I might not be available to everyone yet, but will be by the end of the week.

The fix for this issue was moved to app version 3.116.0 to be released by the end of the week.

Issue: Incorrect outbound payment amount displayed in the app. Some payments may seem reduced by 1 penny on the payment confirmation screen. Behaviour: Despite this glitch, the amount you enter is the amount that will be sent – e.g. if you enter ‘£20.00’, you may see ‘£19.99’ when you get to the confirmation screen, but the amount you send will be £20. Resolution: We expect this to be fixed by 18 April 2025 in the updated version of the Tide app – 3.115.0. We'll update this page again when the new version is available. Following an app update, you should not encounter this issue. We’re sorry for any inconvenience and we appreciate your patience.

The issue has been resolved.

Incident: A technical issue has caused a small number of Inbound Payments to be delayed this morning, appearing instead as ‘pending’ on the timeline. Resolution: We’re expecting this issue to be resolved soon – we don’t expect that any payments will need to be made again. If you have an Inbound Payments appearing as ‘pending’ and you’re unsure if it’s related to this issue, just tap ‘Support’ in the app and we’ll let you know.

This incident has been resolved.

We are continuing to work on a fix for this issue.

One of our service providers is experiencing an issue that is affecting some of Tide's functionalities. Member's might be facing issues when using Payment Links, Tap2Pay and Card Reader Payments. Additionally Add Money via Credit or Debit cards is not functional as well. We'll provide an update here as soon as the services have been restored. For urgent queries, tap ‘Support’ in the app, or email hello@tide.co. We apologise for the inconvenience.

We’ve resolved this quickly and all payments are now going through normally – no need to retry any payments. We're sorry for the inconvenience. Tap 'Support' in the app if you need to get in touch.

The issue has been resolved.

We’re currently facing a technical issue, which means we can’t respond to emails or calls at this time. If you need support, please contact us through your Tide app by tapping ‘Support’ > ‘Messages’ and our team will be on hand to help. We’re working to fix this issue, and will update you when it’s resolved. Thank you for your patience and understanding.

This incident has been resolved.

We’re experiencing issues with outbound EUR SEPA payments. We apologize for any inconvenience. We'll update this page once service is restored

This incident has been resolved.

Some members can’t log in to the app or Tide on the web. We’re fixing this - please check back here for further updates. For urgent queries, tap ‘Support’ in the app, or email hello@tide.co. We apologise for the inconvenience.

This incident has been resolved.

Some members can’t log in to the app or Tide on the web. We’re fixing this - please check back here for further updates. For urgent queries, tap ‘Support’ in the app, or email hello@tide.co. We apologise for the inconvenience.

Resolved: Inbound payments delay

Inbound Payments were delayed, but are now going through normally. Thanks for giving us the time to resolve this.

Inbound Payments are being delayed. These payments are being held in a queue and will soon go through normally. Please check back here for updates on this issue. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you might experience at this time.

This issue has now been resolved and all functionalities have been resolved.

Inbound Payments aren’t showing on members’ timelines. They’re held in a queue, and will appear when the issue is resolved. We’re fixing this Please check back here for updates – we’ll let you know as soon as payments are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.

The incident has been resolved and all previously queued payments should have been processed.

Some Inbound Payments aren’t showing on members’ timelines – they’re held in a queue, and will appear when the issue is resolved. Some members can’t approve online card transactions. We’re fixing this Please check back here for updates – we’ll let you know as soon as payments are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.

These 2 separate issues have now been resolved. If any payments are still not showing or are being returned then please reach out to us through the usual channel. We apologise for this interruption.

We’re experiencing an issue that’s causing some Faster Payments to be refunded automatically and also for payments either not to be showing in our Members timeline or showing as pending. If your payment was refunded, don’t reattempt it for now. Please check back here to see when this issue has been fully resolved. If you are seeing Pending transactions on your timeline, this is just a delay in updating your account. The payments have been processed - do not retry any payments until we have resolved the issue. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.

The issue is resolved and all inbound payments should reflect on your timeline as expected!

We are continuing to investigate this issue.

We are experiencing a technical problem which is affecting inbound payments. We will post further updates here.

This incident has been resolved.

At the moment you can’t: - Manually match invoices to payments, or mark them as ‘paid’ and ‘unpaid’ - View transactions already matched to an invoice There will be a delay in: - Auto-matching transactions to invoices We’re fixing this We apologise for the inconvenience and we’ll let you know on this page when we’ve resolved the issue. Thanks for your patience, and if you’d like to speak to us - tap ‘Support’ in the app.

The issue has been resolved and the EUR SEPA functionalities can be accessed on the web.

EUR SEPA is currently unavailable through Tide on the web. If you’d like to make a EUR SEPA payment, you can still do so through your Tide app. We'll provide an update here as soon as it is back online. Thank you for your patience, Team Tide

This incident has been resolved.

If you make a payment to an account from Nationwide Building Society, it might be returned to you instantly.

What’s happening If you make a payment to an account from Nationwide Building Society, it might be returned to you instantly. We’re resolving this We’re getting things back to normal as soon as we can, and we’ll let you know on this page when we have. We’re sorry for the interruption. If you need to speak to us about this, tap ‘Support’ in the app.

We completed the fixes and you should see the correct balance on your app again as normal! We appreciate your patience while we dealt with the matter.

What’s happening: Some members see incorrect balances in the Tide app and on Tide on the web. We’re fixing this. We’re sorry for the inconvenience and we’ll update this page when we’ve resolved the issue. If you need to speak to us, tap ‘Support’ in the app.

All of the issues have been resolved and the payments functionalities are working as expected. We apologise for any inconvenience.

We’re experiencing issues with outbound EUR SEPA payments. Failed payments are not being held in a queue, so you may attempt them again. Please check back here to see when this issue has been fully resolved. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience.

This issue has been resolved and you should be able to use your Tide Card as normal online again!

When being redirected to the Tide app to approve 3DS online payments, some members do not see this option. Please don’t re-attempt payments at this time. We’ll continue to update this page as we resolve the issue. We apologise for any inconvenience this may cause. For urgent queries tap ‘Support’ in the app.

We are currently investigating this issue.

Members on app version 3.80.0, using a Tide Instant Saver account, should update to app version 3.80.1 to fix this issue. Updates available in your App Store. Tap ‘Support’ in the app if you face any issues after updating your Tide app.

Members on app version 3.80.0, using a Tide Instant Saver account, do not see the option to withdraw or add funds to their Tide Instant Saver in the app. Issue will be resolved with the release of app version 3.80.1. Workaround: You can use Tide on the Web to deposit into or withdraw funds from your Tide Instant Saver account.

All inbound payments should now be processed without a delay.

Error We’re experiencing an issue with Inbound payments - they are being queued and will go through with a delay. We’re fixing this as quickly as we can, and we’re sorry about any inconvenience. If you have any questions, tap ‘Support’ in the app.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

The outage has been resolved and cheques can be deposited without any issues.

ClearBank’s partner - Crowdstrike, is experiencing an outage affecting some of our services. Affected service: Digital cheque deposits are failing. Please don’t try to deposit cheques until the Crowdstrike outage is resolved. We will continue to update this page with progress on the issue. If you require help - tap ‘Support’ in the app. Thank you for your patience.

We are happy that this issue is now resolved and root cause is understood and addressed. The impact was from 09:05 until 09:31 this morning. Thank you for your patience and understanding.

We have restored the service and are currently monitoring to ensure the App remains stable.

The Tide app is currently experiencing a problem affecting Members trying to Login. The team are aware and working on this critical issue. Please bare with us, we apologise for this interruption.

All of the issues have been resolved and the payments and payee functionalities are working as expected. We apologise for any inconvenience.

We’re experiencing an issue that’s causing some Outbound Payments to fail. You may also have trouble adding payees at the moment. Failed payments are not being held in a queue, so you can attempt them again. Please check back here to see when this issue has been fully resolved. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.

We have fixed the issue and the platform remains fully stable. We apologise for any inconvenience.

We’re experiencing issues with some of our app services including Outbound Payments. Failed payments are not being held in a queue, so you may attempt them again. Please check back here to see when this issue has been fully resolved. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience.

This incident has been resolved.

A resolution has been implemented, and we are monitoring the results.

We’ve encountered a technical problem: members are currently unable to hear us over the phone. We’re fixing this. For urgent queries, tap ‘Support’ in your app to open a chat with us.

The issue has been resolved and all pending payments have been reprocessed.

We detected an issue with all outbound payments getting stuck while being processed. We have resolved the root cause and are now working on reprocessing the payments that are in the queue. In case you have a payment that is stuck you don't need to retry it, it should be processed shortly. Any new payments should not be getting stuck.

This incident has been resolved.

We are currently processing the queued payments.

Members may currently experience delays in outbound payments. We have identified the cause and are looking to fix the issue as soon as possible. Please do not retry payments until this is resolved.

This incident has been resolved.

We are currently investigating this issue.

The issue was resolved and all queued up payments have been executed as per our normal procedure. We apologise for any inconvenience this issue might have caused.

Outbound payments are no longer being queued. Please do not reattempt outbound payments, as they will continue to go through now that this issue is resolved. Tap ‘Support’ in the app, if you have any queries relating to the earlier issue.

We’re experiencing a problem, and, as a result, outbound payments are being queued. Please do not reattempt outbound payments, as these should clear when this issue is resolved. For urgent queries relating to this issue - tap ‘Support’ in the app. We apologise for any inconvenience for the time being.

This issue has been resolved and all functionalities are back to normal. We have identified the root cause and have taken actions to address it. Please excuse us for any inconvenience this issue might have caused.

We are experiencing some issues with the functionality to order new cards. We are investigating it and will provide an update as soon as possible.

Issue has been resolved.

We are experiencing a technical problem which is affecting our in-app chat. Because of this we may not be able to respond to you as fast as we'd like. We're sorry about any delays you might experience.

We have now restored the Payments service. You should now be able to make payments from your Tide account. We apologise for this impact on your Tide experience, thank you for your patience.

The issue was identified and the team is working on a fix, some improvements are already applied. A previously failed attempt may work for you now. We will update as soon as the issue is fully resolved.

We are continuing to investigate this issue.

We're experiencing an issue affecting our Payments function. We are currently looking into the issue.

This incident has been resolved.

The issue was fixed! Please update the app to the latest version - this should fix any problems that where previously observed.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

The issue affects the mobile app only. Members should still be able to view statement by using the web browser version of the app.

All card transactions are now successfully processing.

We are aware of an issue affecting some Members using their Tide cards . The team are working to restore the service to normal as soon as possible.

This incident has been resolved.

The issue has been identified. We are working to fix the issue.

We are currently investigating this issue.

The issue has been identified and fixed. Invoicing is working as normal on both the Mobile app and the Web app.

We have indentified an issue with the Create invoices process that the team are working on. Please bear with us whilst we work on resolving this problem.

Incident was resolved.

You might not be able to use the ‘Direct Debits’ tab at the moment. We’re looking into the cause of this, and we apologise for any inconvenience. If you have an urgent query in relation to a Direct Debit, tap ‘Support’ in the app.

Managing Direct Debits was also resolved.

We've resolved the issues affecting payee creation and you can now make payments as normal. There is one remaining issue affecting managing of direct debits. You won't be able to manage your direct debits in your app, but your already set-up direct debits due tomorrow will be collected.

As a temporary measure, you can’t create new payees at the moment. This pause is helping us to process any queued payments to existing recipients. Direct Debit management is still not working. Thank you for your patience while we get back to normal.

We are continuing to investigate this issue.

We’re experiencing a problem that’s impacting a number of our services including: - Outbound Payments - Direct Debit management - Creating Payees - Registering for a Tide account Payments may still go through, even if the app says there’s been an error, so please double check the timeline in your app before trying to make a payment again. We’re looking into the cause of these problems and hope to resolve them quickly. For urgent issues, or if you are unsure if a payment has gone through, tap ‘Support’ in the app.

This was resolved at 12:17. Everyone should be working as usual again!

We believe to have a fix, but it needs thorough testing. The aim is to deploy it tomorrow to return to full functionality.

New registrations for team members and Open Access are currently unavailable from devices with iOS version 17.2 or later. We are working on a fix.

This is incident has now been resolved. Members should now be able to make Post Office cash deposits.

We are currently investigating this issue.

The team have identified and addressed the cause of the problem. We apologise for any inconvenience caused.

We’re experiencing a slowed app performance at the moment. The app may be slow to respond or you may not be able to access your app at all. We’re investigating this issue and getting back to normal as soon as we can. We’re sorry about the inconvenience. If you can’t access the app and you need to speak to an associate - please email hello@tide.co

The problem has now been resolved. Thank you for your patience.

We have indentiified the issue and are working on a fix. We apologise for any inconvenience this may be causing.

Members attempting to call the Tide support team through the mobile app may be experiencing a problem. The team are aware and are working to restore the service, please bear with us.

This incident has been resolved.

Your account balance might not be updating on your app timeline. If your balance hasn’t updated properly, don’t repeat any payments yet. Your balance will refresh and update in up to 2 hours. We’re fixing the delays, but please expect this issue to continue over the weekend, until Monday 20 November. We apologise for the inconvenience and thank you for your patience over the next few days. For urgent balance queries, tap ‘Support’ in your app.

Issue is now resolved

We’re experiencing an issue that may prevent your account balance from updating. If your balance is not updating, please don’t repeat any payments for the time being. We’re resolving this as fast as possible. For urgent balance queries, tap ‘Support’ in your app.