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This incident has been resolved.

A 3rd party vendor have remediated the issue causing disruption to MFA emails. We will continue to closely monitor.

The issue has been identified and a fix is being implemented.

We're currently encountering an issue with a third-party service responsible for delivering multi-factor authentication (MFA) emails. As a result, users may experience delays in receiving their MFA codes via email to login to the web portals.

This incident has been resolved.

We are continuing to monitor for any further issues.

We experienced a brief delay in file processing caused by an unexpected scaling issue after a test load was applied to our US region. Our team has resolved the issue, and file processing has now returned to normal. We appreciate your patience and apologize for any inconvenience this may have caused.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

A subset of Thru Nodes in the US service region has been intermittently losing heartbeat signals; however, we are highly confident that this issue has not impacted file transfers. Our team is actively investigating the cause of the heartbeat loss and is committed to resolving it promptly to maintain optimal system performance.

We investigated an issue affecting multiple customers using Thru Node (Version 2024.10.4.21401) in the Automated File Transfer (AFT) environment within the US region, which started at 11:15 PM UTC on October 30. Upon receiving the report, the issue was flagged as a severity 2 issue. Our engineering team identified that the problem was related to our network infrastructure. A solution was implemented at 4:15 AM UTC on October 31, and we will be updating the status to resolved. Customers should now see that Thru Node is working. If you continue to experience any issues with Thru Node, please contact Thru Customer Success by emailing helpcenter@thruinc.com or by opening a ticket at https://www.thruinc.com/support/. At Thru, ensuring customer success through trusted system availability, performance, and reliability is our top priority. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. Thank you for your continued support. Best regards, Thru

We are continuing to monitor for any further issues.

We investigated an issue affecting multiple customers using Thru Node (Version 2024.10.4.21401) in the Automated File Transfer (AFT) environment within the US region, reported at 11:15 PM UTC on October 30. Our engineering team has identified the issue and has implemented a solution to restore service as quickly as possible. We are now monitoring the status of this issue. You can view status updates at status.thruinc.com. At Thru, ensuring customer success through trusted system availability, performance, and reliability is our top priority. We sincerely apologize for any inconvenience this may have caused. Thank you for your understanding. Best regards, Thru

Microsoft Azure's restoration has completed and AFT services have been restored. If you experience any issues please email helpcenter@thruinc.com.

US Azure region hosting AFT is currently in the process of being restored by Microsoft. We are currently monitoring to make sure AFT service restoration completes without any issues.

Microsoft Azure has reported the following: "We are aware of this issue and have engaged multiple teams to investigate. As part of the investigation, we have reviewed previous deployments, and are running other mitigation workstreams. We’ve determined the underlying cause and are currently working towards mitigation. We will start to see incremental recovery in next 90 minutes. . . . " As Microsoft continues to resolve this issue, our Thru DevOps team is actively working on restoring Thru services for US region AFT in effort to provide a total restoration for Thru customers as quickly as possible.

We have identified the impacted areas of Azure in the US region affecting Thru customers. Our DevOps team is currently working on restoring Thru services for US region AFT.

Microsoft Azure reported the following: "Impact Statement: Starting at approximately 21:56 UTC on 18 Jul 2024, a subset of customers may experience issues with multiple Azure services in the Central US region including failures with service management operations and connectivity or availability of services. Current Status: We are aware of this issue and are actively investigating. The next update will be provided in 60 minutes, or as events warrant. " https://azure.status.microsoft/en-us/status ----------------------------------------------------------------- This outage will impact our customers from accessing the AFT site: https://us.thruinc.com/ and will cause all file delivery to stop until the outage is fully restored. Our Thru DevOps team is working with Microsoft to understand when the outage will be resolved. We will be provide more information as it becomes available. We apologize for any inconvenience this disruption may have caused and appreciate your patience. Our priority is to ensure a swift resolution and minimize impact on your operations. Thank you for your understanding.

This incident has been resolved.

We are pleased to inform that this recent service disruption has been swiftly resolved by our dedicated team. After identifying and addressing the underlying issue, normal functionality has been restored to our services. While the problem has been rectified on our end, it's possible that some delays may persist as the fixes propagate across our network. However, we anticipate that the majority of customers can now access their File Sharing sites without any further interruption. Should you require any assistance or have any concerns, please do not hesitate to contact us at helpcenter@thruinc.com.

Recent service disruption has been successfully resolved. Our team has identified and addressed the underlying issue, restoring normal functionality to our services. However, please note that while the problem has been resolved on our end, there may still be some delays as the fixes propagate across our network. We are actively monitoring the situation to ensure full recovery.

We have identified the cause of this issue. We are currently working on a solution.

We have identified this is a DNS issue affecting our File Sharing customers. Some File Sharing sites may be available as this global DNS issue resolves.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Currently we are investigating a DNS issue affecting all File Sharing sites in all regions.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

Performance degradation may be experienced by some customers of Automated File Transfer in US service region. We are aware of the issue and working to resolve it.

This incident has been resolved.

High-Speed Global File Transfer experiences intermittent connectivity in a few locations, we are investigating. To report any issues please contact Thru Support : https://www.thruinc.com/support Thru Operations Team

This incident has been resolved.

We are continuing to investigate this issue.

We're currently investigating an issue affecting multiple Thru instances in the Thru US DEV environment, which were reported on Tuesday, June 22, 2021, at 11:10 UTC. Our engineers are working to restore service as quickly as possible. You can view status updates on status.thruinc.com. At Thru, ensuring customer success through trusted system availability, performance, and reliability is our top priority. We apologize for any inconvenience you have experienced as a result of this issue. Thank you, Thru

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We continue to investigate the network issue causing UK unavailability.

We continue to investigate the network issue causing UK unavailability.

We are currently investigating network issue in UK DC.

This incident has been resolved.

A temporary outage was reported by some customers between 5:25PM CDT and 5:30PM CDT. The issue was promptly resolved and services are back to normal as of 5:40PM CDT.

This incident has been resolved.

All services for Australia-based customers have been fully restored.

system has been restored

We have Identified an issue within AUS DC we are working to resolve the issue.

This incident has been resolved.

We are currently investigating the issue

This incident has been resolved.

Services have been restored and are being closely monitored

The issue has been identified and a fix is being implemented.

This issue has been re-opened and our Operations Center is working to rectify the situation.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Thru continues to investigate an issue impacting a subset of our users in the US Data-center which is leading to degraded performance of the Thru platform in that region. A prior fix resolved a component of the problem, but did not cover the whole scope of the underlying issue. Engineers are continuing to investigate and are engaged with our Data-center partners actively working on a resolution.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

Thru has been made aware of an issue impacting US users using SFTP connections to the platform. Performance is degraded and end users may experience intermittent connectivity.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some Thru customers with services hosted in UK data-centers are currently experiencing intermittent connectivity problems. Thru Engineers are aware of the issue and investigating the root cause.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

Thru has been notified of performance degradation for some of our US based customers. The issue has be identified and a fix is in progress. Currently we have no ETA.

Service has been restored.

Thru has been notified of degraded performance for the MFT (OptiPaaS) Developer Portal. We are investigating and will update the status when further information is available.

This issue has been resolved.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are currently investigating reports of service disruption with OptiBAND for US customers. Engineers are aware of the issue and will provide an update with more information as soon as it's available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating reports of a service disruption for our US based customers. Engineers are aware of the issue and will provide an update with more information as soon as it's available.

OptiPaaS Developer Portal maintenance - OptiPaaS Developer Portal will undergo scheduled maintenance. Access to the system may be intermittently unavailable during this time. This maintenance includes feature updates and bug fixes.

This issue has been resolved.

A fix is being applied. Customer using Single Sign-On should see services come back to normal.

The issue has been identified and a fix is being evaluated.

Thru has received a few incident reports that single sign-on may not be working. We are aware of the situation and working on resolving the issue.

This incident has been resolved.

The cause of the issue has been identified and we are monitoring the service to ensure it is stable. We are working to bring chat support services back online within the next 48 hours. In the meantime, please continue to use the other forms of communication.

We are working on an issue with the Chat service available on our support portal. The issue is being analyzed and we are working to be bring the service back online as soon as possible. For support, please use others forms of communication in the meantime.

This incident has been resolved. The OptiPaaS Developer Portal is fully operational. The root cause was loss of power at one of Microsoft's Azure datacenters. From Microsoft: A severe weather event, including lightning strikes, occurred near one of the South Central US datacenters. This resulted in a power voltage increase that impacted cooling systems. Automated datacenter procedures to ensure data and hardware integrity went into effect and critical hardware entered a structured power down process.

Thru's OptiPaaS Developer Portal has been affected by the following Microsoft incident: Warning Multiple Services - South Central US - Investigating Starting at 09:29 UTC on 04 Sep 2018 a subset of customers in South Central US may experience difficulties connecting to resources hosted in this region. Engineers have isolated an issue with cooling in one part of the data center, which caused a localized spike in temperature, as the preliminary root-cause. Automated data center procedures to ensure data and hardware integrity went into effect when temperatures hit a specified threshold and critical hardware entered a structured power down process. The impact to the cooling system has been isolated and is in the process of being mitigated. Engineers are continuing to work towards restoration of services. The next update will be provided at 14:00 UTC or as events warrant.