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Last checked 2025-06-14T13:58:55.201Z from Threekit's official status page

Historical record of incidents for Threekit

Jun 12, 2025

Report: "Upstream Dependencies Outage"

Last update 2025-06-12T19:27:31.380Z

monitoring2025-06-12T19:27:31.370Z

Multiple upstream dependencies used by Threekit to provide services are currently experiencing issues. Threekit is currently monitoring the status of these dependencies

May 21, 2025

Report: "Admin-FTS 25.9 Release"

Last update 2025-05-21T15:01:00.000Z

Completed2025-05-21T15:01:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-21T14:01:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-21T08:31:00.000Z

Release Notes: https://community.threekit.com/releases/2025/2025.09.0-may-7-2025-preview-release

Report: "Preview 25.10 Release"

Last update 2025-05-21T15:00:00.000Z

Completed2025-05-21T15:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-21T14:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-21T08:30:00.000Z

Release Notes: https://community.threekit.com/releases/2025/2025.10.0-may-21-2025-preview-release

Apr 22, 2025

Report: "Render service down in Preview"

Last update 2025-04-22T17:56:24.004Z

resolved2025-04-22T17:56:23.988Z

This incident has been resolved.

monitoring2025-04-22T16:17:43.856Z

A fix has been implemented and we are monitoring the results.

investigating2025-04-22T16:08:11.993Z

The Render Service in Preview is currently experiencing issues. We have identified the cause, and are preparing a fix

Apr 9, 2025

Report: "Prevew branching writes are not available"

Last update 2025-04-09T16:18:51.804Z

resolved2025-04-09T16:18:51.784Z

This incident has been resolved.

investigating2025-04-09T15:55:21.231Z

We are currently investigating an issue in Preview where writes to branching-enabled orgs are not working.

Feb 27, 2025

Report: "Preview Fast Compositor"

Last update 2025-02-27T20:34:41.379Z

resolved2025-02-27T20:34:41.363Z

This incident has been resolved.

investigating2025-02-27T17:06:27.002Z

We are currently investigating an issue with Fast-Compositor in Preview. Updates soon to follow.

Nov 20, 2024

Report: "Preview WebGL/Fast Compositor Renders and Platform Player"

Last update 2024-11-20T22:30:06.550Z

resolved2024-11-20T22:30:06.534Z

This incident has been resolved.

monitoring2024-11-20T22:13:42.426Z

A fix has been implemented and we are monitoring the results.

identified2024-11-20T21:51:11.799Z

Users attempting to render WebGL or Fast Compositor Renders will experience issues loading the player. Users attempting to view assets in-platform will also experience issues loading the player. The issue has been identified and a fix is being prepared.

Jul 23, 2024

Report: "Service Degradation"

Last update 2024-07-23T17:32:23.437Z

resolved2024-07-23T17:32:23.419Z

This incident is resolved. Please reach out to support if you experience any additional issues.

monitoring2024-07-23T16:45:11.787Z

A fix has been implemented and we are currently monitoring. Please reach out to support if you experience further issues.

identified2024-07-23T14:47:14.362Z

Services other than Datatables are showing as healthy, we are continuing to monitor and resolve the underlying issues. Updates to follow shortly.

identified2024-07-23T14:14:05.089Z

We are temporarily disabled the datatables service to remediate the issue in an expedited manner. Updates to follow shortly.

identified2024-07-23T14:08:15.821Z

The issue has been identified and a fix is being implemented.

May 2, 2024

Report: "Implementation Hosting Service Degredation"

Last update 2024-05-02T20:38:22.015Z

resolved2024-05-02T20:38:21.994Z

This incident has been resolved.

monitoring2024-05-01T21:41:04.106Z

A fix has been implemented and we are monitoring the results.

identified2024-05-01T20:41:31.063Z

The issue has been identified and a fix is being implemented.

investigating2024-05-01T20:16:15.238Z

We have escalated to our provider and are investigating for root cause.

Nov 17, 2023

Report: "Preview Application Unresponsive and 524 Errors"

Last update 2023-11-17T14:07:21.702Z

resolved2023-11-17T14:07:21.681Z

This incident has been resolved.

monitoring2023-11-16T22:05:02.402Z

A fix has been implemented and we are monitoring the results.

investigating2023-11-16T21:41:40.110Z

We are currently investigating this issue.

Aug 14, 2023

Report: "Performance Degradation in Preview"

Last update 2023-08-14T15:42:37.394Z

resolved2023-08-14T15:42:37.381Z

This incident has been resolved.

monitoring2023-08-14T15:21:33.921Z

A fix has been implemented and we are monitoring the results.

identified2023-08-14T14:39:14.240Z

The issue has been identified, and a fix is being designed.

investigating2023-08-14T14:35:04.884Z

We are currently investigating this issue.

Aug 3, 2023

Report: "WebGL Renders in Admin-FTS"

Last update 2023-08-03T16:30:27.568Z

resolved2023-08-03T15:30:00.000Z

We were notified by customers of an issue with WebGL Renders showing as failed. The team issued an immediate fix to resolve the issue. If you have an open ticket with this issue, your renders should now function as expected.

Jun 23, 2023

Report: "WebGL Renders Offline in Preview"

Last update 2023-06-23T19:20:56.091Z

resolved2023-06-23T19:20:56.076Z

This incident has been resolved.

monitoring2023-06-22T22:05:18.649Z

A fix has been implemented and we are monitoring the results.

identified2023-06-22T18:10:27.819Z

The issue has been identified and a fix is being implemented.

Jun 14, 2023

Report: "Preview Release Delayed"

Last update 2023-06-14T20:26:04.408Z

resolved2023-06-14T20:26:04.399Z

Hello, The Preview Release for today has been delayed by one day. The messages you've received about the deployment and it's success can be ignored and an update will be sent tomorrow when maintenance starts. Thank you for understanding!

Apr 27, 2023

Report: "SSL Certificate Warning in Preview"

Last update 2023-04-27T15:53:59.107Z

resolved2023-04-27T15:53:59.093Z

This incident has been resolved.

monitoring2023-04-27T15:07:55.131Z

A fix has been implemented and we are monitoring the results.

identified2023-04-27T15:06:18.727Z

We have identified an issue in relation to a certificate rotation which has caused the Preview environment to show a Certificate Error. We are working on resolving the issue.

Mar 1, 2023

Report: "Implementations hosted on our Porter Cluster are unreachable"

Last update 2023-03-01T18:05:43.902Z

resolved2023-03-01T18:05:43.890Z

There was a misconfiguration on the domain *.3kit.com, which caused the apps and services hosted on our porter cluster to become unreachable. This issue occurred around 11:15 a.m. ET and was resolved at 12:45 p.m. ET. However, due to DNS caching, some users may continue to experience an outage until the DNS record is automatically updated.

Jan 18, 2023

Report: "FTS Deployment Notice Sent by Mistake"

Last update 2023-01-18T21:39:43.876Z

resolved2023-01-18T21:39:43.862Z

Hello, Threekit has sent the previous notice of maintenance today by mistake. The Admin-FTS environment was not updated. Apologies for the misunderstanding, Threekit

Oct 22, 2022

Report: "Degraded Performance"

Last update 2022-10-22T01:20:52.548Z

resolved2022-10-22T01:20:52.535Z

This incident has been resolved.

identified2022-10-21T21:35:49.256Z

The issue has been identified and a fix is being implemented.

investigating2022-10-21T21:26:11.000Z

We are experiencing intermittent performance issues that may affect some customers.

investigating2022-10-21T15:00:39.000Z

We are experiencing intermittent performance issues that may affect some customers.

Jul 20, 2022

Report: "Upload Functionality Degraded"

Last update 2022-07-20T16:20:01.788Z

resolved2022-07-20T16:20:01.774Z

This incident has been resolved.

monitoring2022-07-20T16:01:55.224Z

A fix has been implemented and we are monitoring the results.

identified2022-07-20T13:35:35.884Z

The issue has been identified and a fix is being implemented.

investigating2022-07-20T13:12:04.555Z

The upload functionality in the Preview environment is currently under heavy load, causing significant delays in processing. We are actively working to resolve the system limitations.

Jun 14, 2022

Report: "Preview Service Interruption"

Last update 2022-06-14T22:18:46.376Z

resolved2022-06-14T22:18:46.362Z

This incident has been resolved.

monitoring2022-06-14T21:53:55.591Z

We are continuing to monitor for any further issues.

monitoring2022-06-14T21:19:51.000Z

The team was notified of an incident related to multiple services in our Preview environment and has issued a fix. We are actively monitoring the environment.

Jun 1, 2022

Report: "Preview Release"

Last update 2022-06-01T19:51:45.338Z

resolved2022-06-01T18:30:22.000Z

This incident has been resolved.

identified2022-06-01T15:07:17.188Z

We’ve been notified of issues affecting UV channels and the display of WebGL materials related to our recent Preview deployment and are working on remediation steps. Updates soon to follow.

Mar 9, 2022

Report: "Preview 22.5 - Service Disruption"

Last update 2022-03-09T23:06:37.204Z

resolved2022-03-09T23:06:37.189Z

The incident has been confirmed resolved.

monitoring2022-03-09T22:19:19.532Z

A fix has been implemented and internal testing is showing resolution of the bug. We will continue to monitor and provide updates to any status changes.

identified2022-03-09T21:53:40.984Z

We have been notified of, and are working toward the resolution of, a critical bug introduced in our recent Preview release (Version 22.5).

Feb 24, 2022

Report: "Customer app hosted on Heroku maybe affected by Heroku Incident"

Last update 2022-02-24T17:51:35.641Z

resolved2022-02-24T17:51:35.626Z

The Heroku incident is resolved https://status.heroku.com/incidents/2402

monitoring2022-02-24T17:48:46.563Z

We are continuing to monitor for any further issues.

monitoring2022-02-24T17:48:41.000Z

We noticed Heroku has some availability issues in US and EU regions. https://status.heroku.com/, which may affect some threekit customer implementations. We keep tracking this incident and will let you know if there is any update.

Nov 16, 2021

Report: "Preview Environment Outage"

Last update 2021-11-16T19:23:47.906Z

resolved2021-11-16T19:23:47.890Z

We have monitored the issue with Google Cloud Platform, and our Preview Environment is confirmed to be fully operational again. More information on the incident can be found from Google here: https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh

monitoring2021-11-16T18:12:55.658Z

We identified an issue with Google Cloud Platform causing our Preview Environment to be unresponsive. At this time we are beginning to see services restoring. The Threekit Team will continue to monitor our environments closely until an all-clear has been received from Google.

Oct 20, 2021

Report: "Players returning 503 error"

Last update 2021-10-20T19:48:42.137Z

resolved2021-10-20T18:00:00.000Z

Around 1PM (October 20th) our team discovered that certain Threekit Players were returning 503 errors. At 1:15 PM the same day we discovered an evicted files-service pod, which was removed and the errors are no longer appearing

Oct 14, 2021

Report: "Preview 2021.20 Release"

Last update 2021-10-14T18:18:14.200Z

resolved2021-10-13T18:17:00.000Z

Preview 2021.20 Release

Sep 23, 2021

Report: "AR jobs are stuck in pending status"

Last update 2021-09-23T19:38:45.722Z

resolved2021-09-23T19:38:45.678Z

The issue has been resolved with a code change on our production environment.

monitoring2021-09-23T19:17:59.805Z

We have implemented the fix onto our preview environment, and AR jobs are now completing successfully. We are now pushing this fix into production.

identified2021-09-23T16:35:12.640Z

Our engineering team has identified the portion of code causing the issue, and have begun the process of implementing a fix for it

investigating2021-09-23T15:23:42.725Z

Our team has identified an issue regarding AR jobs which is causing them to remain in a pending state. Due to this AR jobs may not complete at this time.

Sep 22, 2021

Report: "Safari Version 15"

Last update 2021-09-22T22:59:40.479Z

resolved2021-09-22T22:59:40.461Z

The issue has been resolved with a code change our production environment.

monitoring2021-09-22T21:55:14.731Z

We have implemented the fix onto our preview environment, and everything is behaving as expected. We are now preparing to push this fix into production.

identified2021-09-22T19:35:47.766Z

Our engineering team has developed a fix for the issue, and is currently deploying it to a QA environment for further testing.

identified2021-09-22T18:16:59.400Z

Our engineering team has identified the portion of code causing the issue, and are working on a fix to be delivered as soon as possible.

identified2021-09-22T17:10:47.000Z

Apple's Safari Version 15 release yesterday introduced a bug where users without the setting "WebGL via Metal" enabled are unable to load WebGL models. This may result in players being unavailable on this browser. Users may enable this setting or utilize another browser to work around the issue. We expect to release a fix for this within the next 24 hours.

Sep 17, 2021

Report: "Preview Outage"

Last update 2021-09-17T19:44:58.581Z

resolved2021-09-17T07:00:00.000Z

Threekit relies on Google cloud's Compute Engine, which has been suffering from performance issues throughout the day. More information on the outage can be found here: https://status.cloud.google.com/incidents/rjF86FbooET3FDpMV9w1 While the incident is ongoing, Threekit is monitoring the Google issue linked above for any steps that can be taken to decrease the effects felt. Meanwhile, Threekit is currently evaluating near- and long-term solutions to help mitigate issues stemming from the demand on the preview environment.