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ThredUp is currently Operational

Last checked 2025-06-14T13:48:50.108Z from ThredUp's official status page

Historical record of incidents for ThredUp

Jun 29, 2022

Report: "System outage"

Last update 2022-06-29T00:50:12.569Z

resolved2022-06-29T00:50:12.551Z

This incident has been resolved.

investigating2022-06-28T23:59:14.850Z

We are investigating issue related to the Database

Jun 28, 2022

Report: "Site and App Outage"

Last update 2022-06-28T05:24:48.522Z

resolved2022-06-28T05:24:48.506Z

This incident has been resolved.

monitoring2022-06-28T05:24:43.812Z

We are continuing to monitor for any further issues.

monitoring2022-06-28T04:37:45.300Z

All service has been restored and site/apps are operating normally.

identified2022-06-28T04:25:57.849Z

The issue has been identified and a fix is being implemented.

investigating2022-06-28T04:23:35.734Z

Engineering has identified DDoS attack as the cause for site outage/performance degradation. Remediation has begun.

investigating2022-06-28T03:54:35.992Z

We are continuing to investigate this issue.

investigating2022-06-28T03:30:06.000Z

Website and Mobile Application performance is severely degraded.

Feb 23, 2022

Report: "Website and Mobile Application Outage"

Last update 2022-02-23T17:56:26.381Z

resolved2022-02-23T17:56:26.365Z

This incident has been resolved.

monitoring2022-02-23T17:37:33.996Z

Service to website and native applications restored. We will continue to monitor the situation to ensure performance remains normal.

investigating2022-02-23T17:31:23.512Z

Service is being restored for web and native applications.

investigating2022-02-23T17:25:19.121Z

We are continuing to investigate this issue.

investigating2022-02-23T17:24:06.755Z

We are investigating the cause of an outage impacting website and mobile apps.

Feb 16, 2022

Report: "Cloudflare Content Delivery Network degraded performance within US West Coast."

Last update 2022-02-16T00:10:38.557Z

resolved2022-02-16T00:10:38.542Z

This incident has been resolved.

monitoring2022-02-15T23:15:53.218Z

A fix has been implemented by Cloudflare, and we are monitoring the results.

identified2022-02-15T22:40:13.621Z

We have identified issues with Cloudflare, our CDN provider that directly affect Thredup.com performance in some areas in the US. We're currently waiting for Cloudflare to mitigate this issue.

Nov 17, 2021

Report: "Checkout affected by payment provider outage"

Last update 2021-11-17T01:17:37.983Z

resolved2021-11-17T01:17:37.963Z

This incident has been resolved

identified2021-11-17T01:12:04.231Z

We are waiting for Paypal to mitigate the payment provider partial outage https://www.paypal-status.com/incident/production

Sep 15, 2021

Report: "website is down"

Last update 2021-09-15T18:52:40.270Z

resolved2021-09-15T18:52:40.252Z

The incident is being resolved

monitoring2021-09-15T18:43:57.723Z

The website is back up. We keep monitoring

investigating2021-09-15T18:37:37.056Z

Engineering team is investigating the root cause

Jul 6, 2021

Report: "Issues with cart"

Last update 2021-07-06T13:56:34.973Z

resolved2021-07-06T13:56:34.957Z

Issues with cart are resolved

investigating2021-07-06T13:40:23.949Z

Adding items to cart doesn't work

May 21, 2021

Report: "performance degradation"

Last update 2021-05-21T22:24:19.300Z

resolved2021-05-21T22:24:19.280Z

The issue has been resolved. We are actively monitoring the status

investigating2021-05-21T22:18:04.832Z

We observe performance degradation across the services. Investigating the root cause

Apr 30, 2021

Report: "Facebook Login Errors"

Last update 2021-04-30T23:44:31.935Z

resolved2021-04-30T23:44:31.881Z

Resolved by Facebook https://developers.facebook.com/status/issues/492652922187445/

monitoring2021-04-30T20:34:47.886Z

Facebook has resolved the issue and we are monitoring results.

investigating2021-04-30T14:07:52.638Z

We are currently experiencing issues with Facebook Login due to issues with Facebook's SDK https://developers.facebook.com/status/dashboard/

Mar 4, 2021

Report: "Outage affecting web, iOS & Android apps"

Last update 2021-03-04T16:37:28.387Z

resolved2021-03-04T16:37:28.373Z

This incident has been resolved.

monitoring2021-03-04T16:33:40.086Z

A fix has been implemented and we are monitoring the results.

investigating2021-03-04T16:27:21.781Z

We are currently investigating this issue.

Feb 11, 2021

Report: "Empty results on product listing pages"

Last update 2021-02-11T14:30:48.770Z

resolved2021-02-11T14:30:48.756Z

This incident has been resolved.

monitoring2021-02-11T14:25:25.281Z

A fix has been implemented and we are monitoring the results.

investigating2021-02-11T14:13:40.822Z

We are currently investigating this issue.

Sep 16, 2020

Report: "Payment processor performance degradation"

Last update 2020-09-16T17:00:29.130Z

resolved2020-09-16T16:43:44.000Z

This incident has been resolved.

monitoring2020-09-16T16:42:36.144Z

The issue is related to the payment system outage - https://status.braintreepayments.com A fix has been implemented and we are monitoring the results

investigating2020-09-16T16:19:12.884Z

We are currently investigating this issue.

Jul 30, 2020

Report: "Notification Service down 7/30/20"

Last update 2020-07-30T23:15:24.608Z

resolved2020-07-30T20:30:00.000Z

Notification subscription/unsubscription and certain push & email campaigns temporarily malfunctioning for ~90 min.

Jul 20, 2020

Report: "Website is unavailable"

Last update 2020-07-20T18:14:58.072Z

resolved2020-07-17T21:48:19.749Z

This incident has been resolved.

monitoring2020-07-17T21:42:58.731Z

We are back to our normal operations. Keep monitoring

identified2020-07-17T21:30:24.320Z

There is presumably an issue with our CDN provider (Cloudflare) We are monitoring the situation

Jul 16, 2020

Report: "Major outage"

Last update 2020-07-16T17:21:55.961Z

resolved2020-07-16T17:21:55.942Z

This incident has been resolved.

monitoring2020-07-16T16:52:16.191Z

A fix has been implemented and we are monitoring the results.

investigating2020-07-16T16:33:39.491Z

We investigate major sitewide outage now. Investigation is in progress

May 30, 2020

Report: "Shopping cart is not available"

Last update 2020-05-30T11:53:04.554Z

resolved2020-05-30T11:53:04.539Z

This incident has been resolved.

monitoring2020-05-30T11:45:54.002Z

A fix has been implemented and we are monitoring the results.

investigating2020-05-30T11:29:02.285Z

We are currently investigating this issue.

Feb 21, 2020

Report: "Intermittent site issues"

Last update 2020-02-21T21:49:09.215Z

resolved2020-02-21T21:49:09.203Z

This incident has been resolved.

identified2020-02-21T21:32:48.918Z

We see intermittent issues with a website that are related to a high database load. Engineering team is working on a fix

Dec 10, 2019

Report: "DC pack stations down"

Last update 2019-12-10T20:56:21.096Z

resolved2019-12-08T14:30:00.000Z

A slow DB query locked critical tables which caused all DC pack stations to be down for a period of time. Full postmortem: https://thredup-cloud.pagerduty.com/postmortems/15dec097-5f01-0638-97dc-0f8db6c1ab2d

Nov 26, 2019

Report: "systems slowdown"

Last update 2019-11-26T17:27:51.358Z

resolved2019-11-26T17:27:51.338Z

This incident has been resolved.

monitoring2019-11-26T17:23:56.600Z

The partitioning has been stopped. DB is back to normal. We keep monitoring

identified2019-11-26T17:06:05.689Z

We see intermittent slowdown on key APIs due to a database maintenance - partitioning of a large table

Nov 8, 2019

Report: "Cart system unavailable"

Last update 2019-11-08T03:01:32.413Z

resolved2019-11-08T03:01:32.399Z

This incident has been resolved.

monitoring2019-11-08T02:52:34.630Z

Android is enabled back. Monitoring in progress

monitoring2019-11-08T02:49:41.884Z

Carts are operational. Going to enable back Android in a few minutes

monitoring2019-11-08T01:53:03.245Z

A fix has been implemented and we are monitoring the results.

Oct 23, 2019

Report: "This is an example incident"

Last update 2019-10-23T23:39:11.950Z

investigating2019-09-18T17:32:42.541Z

When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

resolved2019-09-18T17:06:42.652Z

Empathize with those affected and let them know everything is operating as normal.

identified2019-09-18T17:02:42.592Z

As you continue to work through the incident, update your customers frequently.

monitoring2019-09-18T16:56:42.627Z

Let your users know once a fix is in place, and keep communication clear and precise.

Report: "test incident"

Last update 2019-10-23T23:39:11.909Z

resolved2019-09-20T19:16:11.409Z

This incident has been resolved.

investigating2019-09-19T22:44:02.261Z

We are currently investigating this issue.

Report: "test incident"

Last update 2019-10-23T23:39:11.816Z

resolved2019-09-20T19:20:09.077Z

This incident has been resolved.

investigating2019-09-19T22:41:39.355Z

We are currently investigating this issue.

Report: "New incident test"

Last update 2019-10-23T23:39:11.776Z

resolved2019-09-20T19:38:29.099Z

This incident has been resolved.

investigating2019-09-20T19:35:25.733Z

We are currently investigating this issue.

Report: "New incident test"

Last update 2019-10-23T23:39:11.737Z

resolved2019-09-20T20:51:36.571Z

This incident has been resolved.

investigating2019-09-20T20:09:55.706Z

We are currently investigating this issue.

Report: "New incident test"

Last update 2019-10-23T23:39:11.697Z

resolved2019-09-20T20:51:38.423Z

This incident has been resolved.

investigating2019-09-20T20:09:21.105Z

We are currently investigating this issue.

Report: "New incident test"

Last update 2019-10-23T23:39:11.656Z

resolved2019-09-20T20:51:38.961Z

This incident has been resolved.

investigating2019-09-20T20:08:58.570Z

We are currently investigating this issue.

Report: "New incident test"

Last update 2019-10-23T23:39:11.618Z

resolved2019-09-20T20:51:39.849Z

This incident has been resolved.

investigating2019-09-20T20:08:14.240Z

We are currently investigating this issue.

Report: "New incident test"

Last update 2019-10-23T23:39:11.579Z

resolved2019-09-20T20:51:40.464Z

This incident has been resolved.

investigating2019-09-20T20:08:09.462Z

We are currently investigating this issue.

Report: "New incident test"

Last update 2019-10-23T23:39:11.527Z

resolved2019-09-20T20:51:40.994Z

This incident has been resolved.

investigating2019-09-20T19:52:24.695Z

We are currently investigating this issue.

Report: "New incident conatiner test"

Last update 2019-10-23T23:39:11.485Z

resolved2019-09-20T21:43:08.348Z

This incident has been resolved.

investigating2019-09-20T21:37:52.399Z

We are currently investigating this issue.

Report: "New incident OPS conatiner test"

Last update 2019-10-23T23:39:11.440Z

resolved2019-09-20T21:43:27.145Z

This incident has been resolved.

investigating2019-09-20T21:38:20.747Z

We are currently investigating this issue.

Report: "New incident conatiner test"

Last update 2019-10-23T23:39:11.399Z

resolved2019-09-20T21:49:15.379Z

This incident has been resolved.

investigating2019-09-20T21:43:57.279Z

We are currently investigating this issue.

Report: "New incident conatiner test"

Last update 2019-10-23T23:39:11.361Z

resolved2019-09-20T21:49:32.841Z

This incident has been resolved.

investigating2019-09-20T21:49:24.170Z

We are currently investigating this issue.

Report: "New incident conatiner test"

Last update 2019-10-23T23:39:11.324Z

resolved2019-09-20T21:50:52.268Z

This incident has been resolved.

investigating2019-09-20T21:49:56.325Z

We are currently investigating this issue.

Report: "New incident conatiner test"

Last update 2019-10-23T23:39:11.282Z

resolved2019-09-20T21:51:21.002Z

This incident has been resolved.

investigating2019-09-20T21:51:14.323Z

We are currently investigating this issue.

Report: "New incident conatiner test"

Last update 2019-10-23T23:39:11.239Z

resolved2019-09-23T22:35:12.643Z

This incident has been resolved.

investigating2019-09-23T22:34:04.219Z

We are currently investigating this issue.

Report: "New incident conatiner test"

Last update 2019-10-23T23:39:11.197Z

resolved2019-09-23T22:40:58.600Z

This incident has been resolved.

investigating2019-09-23T22:39:55.405Z

We are currently investigating this issue.

Report: "New incident conatiner test"

Last update 2019-10-23T23:39:11.158Z

resolved2019-09-23T22:42:10.202Z

This incident has been resolved.

investigating2019-09-23T22:41:48.218Z

We are currently investigating this issue.

Report: "New incident conatiner test"

Last update 2019-10-23T23:39:11.117Z

resolved2019-09-23T23:29:05.410Z

This incident has been resolved.

investigating2019-09-23T23:28:57.280Z

We are currently investigating this issue.

Report: "New incident conatiner test"

Last update 2019-10-23T23:39:11.077Z

resolved2019-09-24T01:48:18.133Z

This incident has been resolved.

investigating2019-09-24T01:47:00.686Z

We are currently investigating this issue.

Report: "New incident conatiner test"

Last update 2019-10-23T23:39:11.035Z

resolved2019-09-24T01:55:49.348Z

This incident has been resolved.

investigating2019-09-24T01:55:09.409Z

We are currently investigating this issue.

Report: "New incident conatiner test"

Last update 2019-10-23T23:39:10.995Z

resolved2019-09-24T02:11:27.638Z

This incident has been resolved.

investigating2019-09-24T02:10:43.154Z

We are currently investigating this issue.

Report: "Increased response times on Thredup.com"

Last update 2019-10-23T23:39:10.953Z

resolved2019-09-24T15:43:30.591Z

This incident has been resolved.

investigating2019-09-24T15:42:47.867Z

We are currently investigating this issue.

Report: "Increased response times on Thredup.com"

Last update 2019-10-23T23:39:10.908Z

resolved2019-09-24T16:20:47.488Z

This incident has been resolved.

investigating2019-09-24T16:20:18.312Z

We are currently investigating this issue.