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Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are undertaking routing maintenance and updates to our routing tables for inbound messages. This work will take place over the course of two weeks commencing 3rd June 2025 with an expected completion date of 13th June 2025 - This activity should not cause any loss of service or delays in inbound SMS from being received into your Textlocal account.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue where users of our Remote Import / sFTP services are unable to authenticate and connect. Updates to follow.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results. Updates to follow.

We are continuing to investigate this issue. Updates to follow.

We are continuing to investigate this issue. Updates to follow.

We are observing delays in receiving inbound SMS traffic from our gateway partners. As such expected inbound SMS is taking longer to be received and shown within Textlocal Messenger. We are working with our gateway partners to troubleshoot this issue further. Updates to follow.

Email2SMS is continuing to process correctly.

We have identified the issue and put in place a solution. We are now seeing Email2SMS processing correctly.

We are currently investigating an issue where email sent on our Email2SMS service is not being processed to an SMS send. We are observing the emails being received into our network at which point they being queued for processing. Updates to follow.

A change has been made at the UK network level and we are now seeing consistent and timely MO traffic reaching Messenger. We will continue to monitor but are confident this issue is now resolved.

The investigation is still ongoing between our suppliers and the UK networks. We are continuing to monitor. Updates to follow.

The investigation is still ongoing between our suppliers and the UK networks. We are continuing to monitor. Updates to follow.

We are currently investigating an issue around MO traffic intermittently not reaching our platform from our suppliers for some SMS sent to UK virtual mobile numbers. Our suppliers are investigating this issue with the UK networks. Impacted SMS sent to hosted UK virtual numbers are being queued, and delivered. Users impacted will see some slight delay in MO traffic being received. Updates to follow.

We have seen no repeat of this issue. This is issue is now considered resolved.

Our suppliers have remedied this issue with the UK network for the impacted VMN's. Any MO SMS sent but not received to one of our hosted UK Virtual Mobile numbers, was queued at the network level and is now making its way into Messenger. We will continue to monitor but are confident this issue is now resolved.

We are currently investigating reports of MO traffic intermittently not reaching our platform from our suppliers for some SMS sent to UK virtual mobile numbers today. We are working with our suppliers to troubleshoot this issue. Impacted SMS sent to hosted UK virtual numbers should queued and will be delivered asap.

A fix has been deployed and tested that will allow the creation of new Shortlinks on our domain https://tx.vc Shortlinks containing https://tx.vc/r/ already received on end users devices will not work until Google removes this block on this URL Templates within Messenger & Queued SMS have been updated to support the changes made to the Shortlink system so future messages using these templates and SMS scheduled for release will not be impacted.

We have identified a fix and are in the process of planning implementation. Updates to follow.

We are continuing to work on a fix for this issue. Updates to follow.

We are aware that https://tx.vc has been added to Google's safe site list as a potential malicious domain. Regrettably, users who attempt to access short links, survey links, links to mobile webpages, and ticket links in SMS messages received from our platform may experience difficulties until this issue is resolved. We are currently conducting an urgent investigation with Google to address this matter. Further updates will be provided.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating an issue with one of our suppliers around the performance of SMS and delivery receipts. Updates to follow.

This issue has been resolved.

We are currently investigating an issue where a small number of customers are experiencing slow performance for SMS sent from Textlocal and respective Delivery Receipts being received. This appears to be affecting a minority of users at present, but the team is investigating the issue in more depth and updates will follow.

We have been advised that there is ongoing networking issues between our supplier and the UK networks. This was impacting SMS delivery for both SMS sent and SMS that is received back into Textlocal. Since 12:13 pm we are seeing normal performance for SMS and our partners have engineers on site monitoring. We have confirmed that no SMS has been lost but has been queued pending process by suppliers during the impact time above.

3UK have confirmed that the issue has been resolved.

Due to an ongoing issue on the 3UK network, we are currently not receiving valid SMS delivery receipts from handsets subscribed to 3UK. 3UK are currently investigating. Updates to follow.

This issue has now been resolved. Uploading contact data via the paste list method within messenger has been restored.

We have identified an issue when creating contacts within messenger using the paste list function with multiple numbers, the data stored is corrupted on completion and only a single record is created. Our development team are investigating this issue. Its recommend that users make use of the CSV upload method to insert/upload contacts into Messenger until this issue is resolved

Our hosting provider has confirmed a configuration change. We will continue to monitor but are confident that this issue is now resolved.

We are currently awaiting for updates from our supplier. Updates to follow.

Any updates received over night will be provided here.

The issue has been identified, we are currently awaiting for updates from our supplier. Updates to follow.

We are currently investigating the an issue around the sending of MMS from Messenger and the receiving of MMS into Messenger - Updates to follow

Our hosting provider has confirmed a configuration change. We can confirm that access to existing and the uploading of new attachments has been restored. We will continue to monitor but are confident that this issue is now resolved.

we are currently awaiting for updates from our supplier. Updates to follow.

Any updates received over night will be provided here.

We are currently aware that customers are unable to upload or access existing attachments for their SMS messages within Messenger. We are currently working with our with our hosting provider to resolve this issue. Updates to follow

The ability to upload CSV's for contact group population as now been resolved.

We are currently investigating an issue where by some users are unable to upload CSV of contact details via Messenger. Updates to follow

This is is now resolved. From within Messenger SMS to 1000+ contacts will now return the cost calculation and message preview.

We are continuing to work on a fix for this issue, any progress over night will be communicated here or by tomorrow (Tuesday 20th Feb 2024). Updates to follow.

We are continuing to work on a fix for this issue. Updates to follow

We have identified an issue where by users using Messenger are not being presented with a total cost for their send, when the quantity of recipients exceeds 1,000 on the send approval screen. If your send is urgent we would recommend breaking the campaign down to smaller batches - Updates to follow.

We have been observing consistent performance throughout the day from the supplier in them processing and sending MO SMS traffic on 51777 reaching our endpoint. We are confident that the technical issue has been resolved. We are awaiting the findings and feedback from the supplier on the root cause to be provided.

We are now observing SMS traffic sent to the short code 51777 originating from the suppliers network and hitting our endpoint. We will continue to monitor. Updates to follow.

Unfortunately the supplier wasn't able to provide a firm resolution over the weekend. Investigations are still ongoing. Updates to follow.

The investigation by our supplier is still on going. Updates will be shared as soon as more information is provided to us.

Unfortunately the fix implemented at the supplier level has failed to fully resolve this issue. We are in discussion with the supplier to further understand and resolve the issue they are experiencing and the changes they have made overnight.

Overnight our suppliers technical teams have made significant progress in rectifying this issue. We are now observing SMS traffic sent to the short code, reaching our network layer and being processed as per normal expectations. We will continue to monitor. Updates to follow.

The supplier has confirmed SMS traffic sent to Irish Shortcode 51777 being rejected at their network level and are investigating further. Updates to follow

We are currently investigating an issue with all inbound traffic sent to Irish short code 51777. We are working with the supplier on this issue, and will provide an update as soon as more information is made available to us.

We can confirm this issue has now been resolved.

We are aware that that the Messenger Simple Reply Service is not forwarding the SMS as an email received to the nominated email address on the inbox settings. This is being investigated and an update will be provided shortly.

This incident has been resolved.

Update: Contact groups that appeared to have gone missing have been now been restored. Apologies for any inconvenience this issue may have caused. We will continue to monitor for the remainder of the afternoon, before setting this incident to resolved.

We are continuing to investigate this issue.

We are currently investigating an issue where contact groups may be missing for a small number of customers. We hope to have the issue resolved shortly and apologise for any inconvenience experienced.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating reports of the Email 2 SMS service not being available for some of our customers. Updates to follow.

The supplier is now reporting normal traffic levels This incident has resolved.

The downstream supplier is now reporting traffic levels are returning to normal. We will continue to monitor.

We have been advised by one of our supplier that they are facing significant traffic levels today which has the potential to impact the performance of SMS delivery receipts being returned back to us in a timely fashion. At present we see no indication of this and we are continuing to monitor.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating reports of MO traffic intermittently not reaching our platform from our suppliers for some SMS sent to UK virtual mobile numbers today. We are working with our suppliers to troubleshoot this issue. Impacted SMS sent to hosted UK virtual numbers should queued and will be delivered asap.

The incident has been resolved by our Irish network partners. We are now observing MO SMS traffic sent to 51777 now reaching our network.

We are awaiting updates from overnight from our Irish network partners.

Issue is with our Network partners engineering teams. We are awaiting updates and will continue to chase for resolution. Updates to follow

We are currently investigating an issue with our Irish network partners as to why MO traffic sent to Irish Shortcode 51777 is not being received into our network. Updates to follow

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

Investigations into the root cause of the issue are ongoing still. Inbound SMS and delivery receipt performance remains stable.

We are seeing a marked improvement in the performance of SMS traffic reaching our network including delivery receipts however the investigations into the root cause of the issue are continuing.

We are aware of an issue affecting the performance of SMS reaching our network including delivery receipts. We are working with our suppliers to understand the issue that's being faced. Updates to follow.

All work completed without incident.

In a few minutes we will need to perform some emergency maintenance on our database. There may be a couple of minutes where the platform might be at risk or performance may be degraded. No messages will be lost and any messages that are processing will be paused and automatically resumed. We apologise for any inconvenience.

This was an at risk, update but in the end there was no downtime and the platform was not affected in any way.

This incident has been resolved.

We are continuing to work on a fix for this issue.

In a few minutes we will need to perform some emergency maintenance on our database. There may be a couple of minutes where the platform might be unavailable or performance may be degraded. No messages will be lost and any messages that are processing will be paused and automatically resumed. We apologize for any inconvenience.

Users should now find that Login is persistent as they navigate through the online control panel. Any SMS during this time would have not been affected by this issue.

We have identified an issue where some users are being logged out from Messenger when navigating through the online control panel. Our engineers are investigating and an update will be provided shortly.

January 19th 2023, 17:37 GMT This incident has been resolved. SMS Performance has been restored by our network partners.

This incident has been resolved. SMS Performance has been restored by our network partners.

We are currently investigating an issue with one of our suppliers who have reported slow performance for SMS sent to the UK networks from 15:00 until 15:35 messages and receipts may be delayed. We have routed traffic away from this network until resolved. We are awaiting further updates from the network on this issue.

This incident has been resolved. SMS Performance has been restored by our network partners.

We are currently investigating an issue with one of our suppliers who have reported slow performance for SMS sent to the UK networks at around 08:00 - 08:30. We are awaiting further updates from the network on this issue, We have routed traffic away from this network until resolved..

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented. For urgent support matters our customers are encouraged to make us of our telephone support option on 01244 752 29

We are currently experiencing network connectivity issues between our support ticket system and our data center provider that's affecting the raising of support tickets into our platform. Support tickets raised via email will be queued for delivery whilst this outage is investigated. For urgent support matters our customers are encouraged to make us of our telephone support option on 01244 752 29

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue with the textlocal website that will be preventing some of our users from accessing the online control panel (Messenger) For those user who need access urgently they should make use of the following URL https://control.txtlocal.co.uk/

Our hosting partners have resolved the connectivity issues.

We are continuing to work on a fix for this issue.

We are experiencing some network connectivity issues with our hosting partner that is impacting the speed of SMS leaving our platform and delivery receipts being applied. This networking issue is currently being investigated by hosting partner and updates will follow shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue where by some customers are experiencing slower than expected performance for the reporting of SMS delivery within the Messenger control panel. Updates to follow.

We are now observing normal performance for SMS leaving our platform and receipts being applied to and from our network partners.

We are currently investigating an issue where a small number of customers are experiencing slow performance for SMS sent from Textlocal and respective Delivery Receipts being received. We are currently investigating this issue.

This incident has been resolved.

A fix at the UK network level has been implemented. We are now receiving inbound MMS originating from end users handsets. We are continuing to monitor the performance of service and pending further analysis this issue will be set to resolved later today.

We are continuing to work with our suppliers pushing for a fix on this issue.

Over the weekend of the 7/8th May our supplier has made some progress and has identified a possible routing issue that affecting inbound MMS traffic leaving their network. The suppliers network engineering team are troubleshooting further. We are continuing to push for a resolution on this issue.

We are continuing to push for a resolution on this issue with our supplier.

We are continuing to push for a resolution on this issue with our supplier.

We are continuing to push for a resolution on this issue with our supplier.

Unfortunately Issues with Inbound MMS are still persisting. We are working with our partner network teams to expedite a resolution on this.

Unfortunately Issues with Inbound MMS are still persisting. Whilst we continue to work to a resolution on this issue with our supplier we can only apologies for the inconvenience this outage may be causing.

Issues with Inbound MMS are still persisting. We are working with the supplier expedite a resolution on this issue.

Investigations and troubleshooting steps are still underway with our suppliers on Inbound MMS traffic not reaching our platform.

MMS sent from the Messenger platform has now been confirmed resolved by our suppliers. MMS inbound to our platform is still being investigated by our suppliers

We are currently investigating an issue where Outbound and Inbound MMS traffic is not reaching recipients handsets or hosted MMS products within Messenger. This issue has been raised to our suppliers who are currently investigating.

Our network partners have confirmed a return to normal serviceability. SMS performance is returning to pre-issue levels, there is however a sizeable backlog of SMS traffic which will need to be processed by them. We will continue to monitor the performance of Outbound and Inbound SMS services and provide further updates if required.

Our network partners have advised us that they are experiencing a performance issue for both inbound and outbound SMS services. Some of our customers may notice that SMS delivery to and from the recipients handsets may be impacted, this includes delivery reports also. Updates to follow.

This issue has been confirmed resolved. We are continuing to monitor.

The issue has been identified, we are proceeding to monitor.

We are currently experiencing some connectivity issues with our datacenter partners. Some users may find access to our platform is intermittent from time to time. This will affect users using Messenger and API functionality. We are investigating with our network partners to troubleshoot this issue further.

This incident has been resolved.

We are seeing normal levels of Inbound SMS traffic now reaching our platform from our network partners. This traffic is being processed accordingly. There is a small backlog of inbound SMS traffic to be worked through, however we expect this to clear during the latter part of today. We will continue to monitor.

Large volumes of Inbound SMS traffic is still being observed, as such performance on processing these SMS into customers inboxes, keywords and shortcodes may be slower than usual. Updates to follow.

We are observing large volumes of inbound SMS traffic from our network partners. Due to this, the processing of SMS sent into our platform is a little slower than we would normally expect. Users may experience a delay in SMS that have been sent into any inboxes, keywords and shortcodes appearing within Messenger. We are continuing to monitor the inbound performance and will provide updates as required.

As of 2250 Opayo have confirmed the incident resolved. We apologize for any inconvenience

According to Opayo they are now seeing an improvement in service and are working towards a full resolution and are monitoring the service closely.

They are continuing to investigate the issue.

No significant news in the update, their technical teams are working to find a resolution as soon as possible. Next update from them 1930.

We are continuing to monitor

We are continuing to experience issues with some payments handled by our third party payment provider Opayo. They have identified the fault and are continuing to work on a resolution to the issue but are unable to provide an estimated time for a fix at the present time. They are working on it as a matter of extreme urgency and we are continuing to monitor and will provide any updates as we receive them with the next scheduled update from them being at 1830. We apologize for any inconvenience caused and hope to have everything back as soon as possible.

Our payment provider has resolved the issues preventing purchases. We apologise for the inconvenience caused,

Our payment provider has informed us that some purchase attempts may fail to complete as they are experiencing a technical issue. They are currently investigating and will aim to resolve the issue as soon as possible. We apologise for any inconvenience caused.

This incident has been resolved.

The issue has now been resolved and functionality has been restored. We apologise for any inconvenience caused.

We are currently experiencing an outage at our Rackspace datacenter. Email to SMS and SFTP/FTP uploads are impacted. We are working with their engineers to resolve the issues that are being experienced. Messenger and API are unaffected and continue to work as expected. Please note that Email2SMS is still being received but queued for processing. As such this backlog will be processed once our datacenter has resolved the connectivity issues they are experiencing. We apologise for any inconvenience caused.

This incident has been resolved.

Due to Cyber Monday, We are expecting the mobile networks to be busier than usual, and as such there may be delays in the delivery receipts being returned back into our platform. We will continue to monitor the performance from our suppliers and provide updates as and when required.

We are continuing to monitor but are seeing much improved performance of delivery receipts being received back into our platform from our suppliers.

Our suppliers have confirmed that a fix has been rolled out and applied to the handling of Delivery Receipts. We are continuing to monitor. Updates to follow.

We have been advised by our downstream suppliers that there is a performance impacting issue around the delivery receipts being applied to SMS sent. Therefore It's possible that our customers may experience small delays in Delivery Receipts being made available for SMS sent from our platform. Our suppliers are working on this issue and are providing regular updates on the resolutions progress. Updates to follow.

Further monitoring has found no further issues with delivery, but we will continue to monitor. Apologies for any inconvenience caused.

We are observing normal and expected behaviour with SMS and delivery receipting speeds. We will continue to monitor overnight with updates to follow tomorrow morning.

We are continuing to work on a fix for this issue.

This issue has been identified and a fix is being implemented. SMS's are being sent and delivery receipts applied albeit slower than expected.

We are currently investigating an issue where a small number of customers are experiencing slow performance for SMS sent from Textlocal and respective Delivery Receipts being received. We are currently investigating this issue.

This incident has now been resolved.

A fix has been implemented and rolled out to Messenger. We are monitoring the results.

The fix for this issue is still progressing through our change control and Q/A processes. Updates to follow.

A fix for this issue is progressing through our change control and Q/A processes. Updates to follow.

The issue has been identified and we are working to a resolution on the issue. Updates to follow.

We are currently aware of an issue affecting the functionality of merge field service when sending SMS to a contact group of 1k recipients or more within Messenger. Updates to follow.

The issue has been resolved and we are seeing normal levels of performance. There is a small backlog of SMS to be processed however we expect this to have cleared within the next 5 mins.

We are currently investigating an issue where by some users are experiencing slower than expected Email 2 SMS performance. Updates to follow.

Any SMS backlogs have been fully processed and we are seeing normal SMS traffic volumes passing through our suppliers

The issue has been identified and a fix has been deployed. The issue has been resolved and the backlog of SMS is now being processed. Apologies for any inconvenience this outage may have caused. We are continuing to monitor with our suppliers.

Unfortunately we are experiencing a major service outage with our suppliers. This is affecting both Outbound and Inbound SMS from being sent and received to our platform. Our engineers and our suppliers are working urgently to resolve.

This incident has now been resolved.

The issue has been resolved by our upstream partners. We are now observing normal and expected behaviour with SMS and Delivery receipting speeds We apologise for any inconvenience caused.

We are currently investigating an issue where a small number of customers are experiencing slow performance for SMS sent from Textlocal and respective Delivery Receipts being received. This issue has been raised with our supplier and they are currently investigating the root cause.

The issue has been resolved at our upstream partner. Delivery receipts are now being received as normal.

We can confirm the vast majority of SMS delivery receipts from today have now been received and processed, leaving only a small amount between 1200 and 14:00 to go. We will continue to monitor. Updates to follow.

Unfortunately we are continuing to experience slower than expected delivery receipts for SMS sent. We are working alongside our upstream partners to resolve this issue asap.

We are aware of an issue with one of our upstream providers where by we are not receiving delivery receipts in a timely manner. We will apply the receipts and update the statuses when they arrive. Outbound SMS and delivery is not affected.

Our provider has confirmed that the issue has been resolved.

We are aware that some users are experiencing issues with purchasing credits and services via Messenger. This has been identified as an issue at our payment gateway provider. Our provider is aware of the problem and are investigating, Updates to follow.

This incident has been resolved.

Some users will experiencing platform connectivity issues to Textlocal Messenger and Textlocal API. We are investing the cause. Updates to follow.