Historical record of incidents for TextExpander
Report: "https://textexpander.com is down"
Last updateWe are currently experiencing an issue with our marketing site. All other TextExpander applicatons are running correctly.
Report: "Performance slowdowns"
Last updateWe are currently investigating an issue that is causing slowdowns with TextExpander management tools.
Report: "Outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an outage with our servers.
Report: "TextExpander Mac Client Hanging Other Applications"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We have made some changes and are monitoring the situation.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We're aware of a conflict between TextExpander and other Mac apps, most notably Adobe and Microsoft products. This issue is a top priority for our engineering team. In the meantime, please report any issues to support@textexpander.com. The more info we have, the faster we can fix it. Thanks!
Report: "May be impacted by issues with AWS us-east-1"
Last updateAfter a period of monitoring, all systems are operating normally. If you continue to experience any issues with the service, please reach out to support@textexpander.com.
We are seeing the AWS services availability being restored. Customers should now be able to sign into app.textexpander.com. We continue to monitor the situation.
We are aware that there are increased error rates on Amazon Web Services (AWS) us-east-1 which may impact availability of app.textexpander.com temporarily. This can include signing into the app.textexpander.com web application. At this time we are not seeing issues with TextExpander application functionality. We are monitoring the situation.
Report: "May be impacted by issues with AWS us-east-1"
Last updateSign in and Public Snippets are now available. AWS reports they have resolved their network-related issue. There are some residual effects of the AWS outage we are monitoring, but those do not affect access to or use of TextExpander. If you encounter anything unexpected, please contact support: https://textexpander.com/contact
Services are beginning to recover. Public snippets and sign in are available to some users. AWS has not fully resolved the outage, but they appear to be making progress.
Public Snippets and sign in are presently down due to the AWS outage. We are monitoring the situation and expect that once the AWS issue is resolved these services will resume operation normally.
We are aware that there are increased error rates on us-east-1 which may impact availability of app.textexpander.com temporarily. We are monitoring the situation.
Report: "Unable to sign in on app.textexpander.com or via SSO"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating an issue where users are unable to sign in to the web app (app.textexpander.com) or to sign in to the client apps via SSO.
Report: "Encountering database issues"
Last updateThe database has recovered and clients are syncing properly again. We will continue to monitor the situation.
We are encountering issues with our database. The client software may appear offline as a result, and the app.textexpander.com site may not be functional. We are actively investigating and will post again when we know more.
Report: "New sign-ins failing"
Last updateThis incident has been resolved.
We believe the issue has been resolved. We will continue to monitor the servers for any new incidents.
We recently learned that there is a problem with new sign-ins failing. We have identified the cause and hope to have it resolved within a few minutes.
Report: "Server Connectivity Issues"
Last updateWe believe we've resolved this issue. If you encounter further trouble accessing the server, please contact support: https://textexpander.com/contact
We are investigating an issue with connectivity to the TextExpander server. If you see an unusual error, please wait a few moments and try again.
Report: "Excessive Server Load"
Last updateWe've added capacity, and server operations are functioning normally. Our apologies for any inconvenience.
We are experiencing excessive server load, which may result in errors indicating no endpoint is available to serve a given request. We are deploying additional resources to address this.
Report: "Monitoring Server Performance"
Last updateWe've resolved this issue.
We've seen some problematic server performance and 503 errors. These typically resolve within 5 minutes or so. We're monitoring the situation to ensure stability. Sorry for any inconvenience.
Report: "Connectivity / Performance Issues"
Last updateWe've resolved this issue, and the servers are running normally.
We've noticed some connectivity / performance issues this morning. We are actively working on resolving these.
Report: "Problem connecting from iPhone"
Last updateThis incident was resolved in v4.1.1 of TextExpander for iPhone and iPad. If you've not already, please update to solve it,
We've identified the problem, and we've submitted TextExpander 4.1.1 to the App Store. It's currently Waiting for Review.
The iPhone 4.1 app is having problems signing in to TextExpander.com, and gives a "still trying to connect" message. We are investigating this now. As a workaround press the home button from that screen; then double click the home button and swipe the app off the display to force quit it. Launching TextExpander again will connect. The iPad 4.1 app does not have the same issue.
Report: "Degraded Performance"
Last updateThis incident has been resolved.
We are monitoring performance of the TextExpander server to ensure there are no outstanding issues.
We are seeing somewhat degraded performance of the TextExpander server. It appears to be self-resolving.