Historical record of incidents for Tenable Inc
Report: "Tenable Vulnerability Management: Explore 2.0 Filters Not Applying"
Last updateWe are aware of and actively investigating an issue with filters not applying correctly in Explore 2.0 that that could allow for deletion of unintended assets for certain users. We will provide periodic updates as our engineers continue working on this issue.
Report: "Dashboards Failing to Load - FRA"
Last updateWe are continuing to investigate this issue.
We are aware of and actively investigating issues that are impacting dashboards for certain users on our FRA site. We will provide periodic updates as our engineers continue working on this issue.
Report: "TIE Portal Availability"
Last updateWe are aware of and actively investigating TIE portal availability that is impacting logins for certain users.
Report: "TIE Portal Availability"
Last updateWe are aware of and actively investigating TIE portal availability that is impacting logins for certain users.
Report: "Tenable Vulnerability Management: Scans from Cloud Scanners Hanging"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
Our engineering team continues to investigate this issue.
Our engineering team continues to investigate this issue.
We are aware of and actively investigating errors that are impacting scan from Cloud Scanners for certain users. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Scans from Cloud Scanners Hanging"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
Our engineering team continues to investigate this issue.
Our engineering team continues to investigate this issue.
We are aware of and actively investigating errors that are impacting scan from Cloud Scanners for certain users. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Maintenance Window"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
[us-2b] - The Tenable Vulnerability Management Platform will be undergoing scheduled maintenance. Users may experience delays or errors with scanning related workflows during this time period.
Report: "Tenable Vulnerability Management: Scans Hanging"
Last updateThis incident has been resolved.
We have implemented a fix for the issue and are monitoring the recovery.
We are continuing to work on a fix for this issue.
We have identified an issue that is impacting certain scans and is causing them to hang. Our engineering team is working to implement a fix for the issue.
We are aware of and actively investigating errors that are impacting Cloud Scanners for certain users. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Scans Hanging"
Last updateThis incident has been resolved.
We have implemented a fix for the issue and are monitoring the recovery.
We are continuing to work on a fix for this issue.
We have identified an issue that is impacting certain scans and is causing them to hang. Our engineering team is working to implement a fix for the issue.
We are aware of and actively investigating errors that are impacting Cloud Scanners for certain users. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Identity Exposure: Platform issues"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
Our engineering team continues to investigate this issue.
Our engineering team continues to investigate this issue.
We are aware of and actively investigating issues relating to licensed asset counts. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Identity Exposure: Platform issues"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
Our engineering team continues to investigate this issue.
Our engineering team continues to investigate this issue.
We are aware of and actively investigating issues relating to licensed asset counts. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Scan exclusions not visible and not applying in some scans"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We have implemented a fix for the issue and are monitoring the recovery.
A fix has been implemented. Certain individual containers may require additional action for full remediation. All customers still affected are being contacted directly. Customers who have not received communication are not affected, and services are fully operational.
A fix has been implemented. Certain individual containers may require additional action for full remediation. All customers still affected are being contacted directly. Customers who have not received communication are not affected, and services are fully operational.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are aware of and actively investigating an issue where scan exclusions may not work, and may not be visible in cases where customers have >100 exclusion objects. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Scan exclusions not visible and not applying in some scans"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We have implemented a fix for the issue and are monitoring the recovery.
A fix has been implemented. Certain individual containers may require additional action for full remediation. All customers still affected are being contacted directly. Customers who have not received communication are not affected, and services are fully operational.
A fix has been implemented. Certain individual containers may require additional action for full remediation. All customers still affected are being contacted directly. Customers who have not received communication are not affected, and services are fully operational.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are aware of and actively investigating an issue where scan exclusions may not work, and may not be visible in cases where customers have >100 exclusion objects. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Cloud Security | Planned Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Please note that scheduled maintenance will take place every Sunday to ensure the optimal performance of our services. During this period, there is a possibility of downtime, and we appreciate your patience and understanding.Maintenance Schedule:AE1, AU1, IL1, IN1, JP1, SG1, KR1: Every Sunday from 7:00 AM to 9:00 AM (ET)EU1, UK1, BR1, CA1, USGov1: Every Sunday from 8:00 AM to 10:00 AM (ET)US1: Every Sunday from 9:00 AM to 11:00 AM (ET)While we strive to minimize any disruption to your experience, this maintenance window is essential for implementing important updates and enhancements to our services.We apologize for any inconvenience this may cause and assure you that our team will work diligently to complete the maintenance as quickly as possible. If you encounter any issues or have any concerns, please feel free to contact our support team https://docs.ermetic.com/docs/contact-support
Report: "Tenable Vulnerability Management: Maintenance Window - us08"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
[us08] - The Tenable Vulnerability Management Platform will be undergoing scheduled maintenance. During this window, users may experience slow performance and may be unable to navigate the Sensors page.
Report: "Tenable Vulnerability Management: Scan Processing delays mssp-us-1"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We have implemented a fix for the issue and are monitoring the recovery.
Our engineering team continues to investigate this issue.
We are aware of and actively investigating scan delays that are impacting scan durations for certain users on mssp-us-1. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Scan processing delays on gov01"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We have implemented a fix for the issue and are monitoring the recovery.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We are aware of and actively investigating scan delays that are impacting scan durations for certain users on gov01. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Scan processing delays on gov01"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We are aware of and actively investigating scan delays that are impacting scan durations for certain users on gov01. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Exposure Management overview page is not loading"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We have identified the cause of the problem. A temporary fix is in place and our engineering team is working to implement a permanent fix for the issue.
We are aware of and actively investigating errors that are impacting loading of overview page in Exposure Management for certain users. We will provide periodic updates as our engineers continue working on this issue.
Report: "Unix compliance checks are not running in compliance scans"
Last updateThis incident has been resolved.
We have implemented a fix for the issue and are monitoring the recovery.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are aware of and actively investigating issues with Unix compliance scans that are impacting results for certain users. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Scan processing delays and Scan / Export related failures in mssp-us-1, us-4a, and us-3a"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We have implemented a fix for the issue and are monitoring the recovery.
We are aware of and actively investigating errors that are impacting scan processing & exports for certain users in MSSP-US-1, US-4a, and US-3a. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Delay in processing vulnerability data in GOV01"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We have implemented a fix for the issue and are monitoring the recovery.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We are aware of an issue causing delays in processing vulnerability data for certain users and are actively investigating it. Our engineers are working diligently to resolve the problem, and we will share periodic updates as the investigation progresses.
Report: "Tenable Cloud Security | Partial Outage in API and Console API in US region"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We experienced partial outage that affected several customers in the US region, our API and Console API were affected. We have identified the root cause and are working on a fix
Report: "Tenable Vulnerability Management: Scan processing delays on us-2a"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
Our engineering team continues to investigate this issue.
Our engineering team continues to investigate this issue.
We are aware of and actively investigating scan delays that are impacting scan durations for certain users on us-2a. We will provide periodic updates as our engineers continue working on this issue.
Report: "Scan services degraded in mssp-us-1"
Last updateThis incident has been resolved.
We have implemented a fix for the issue and are monitoring the recovery.
We are aware of and actively investigating errors that are impacting scan services for certain users. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Scan processing delays on us08 and fra"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We are aware of and actively investigating scan delays that are impacting scan durations for certain users on us08 and fra. We have implemented a fix for the issue and are monitoring the recovery.
Report: "Tenable Vulnerability Management: Unable to create , view, import scans on us-1a and mssp-us-1"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We have implemented a fix for the issue and are monitoring the recovery.
We are aware of and actively investigating an issue of being unable to create, view, import scans that are impacting certain users. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Scan Processing delays mssp-us-1"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We are continuing to monitor for any further issues.
We have implemented a fix for the issue and are monitoring the recovery.
Report: "Tenable Cloud Security | Partial Outage in API and Console API in UK region and US region"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
API and Console API are now operational
The issue has been identified and a fix is being implemented.
Report: "Agent Plugin Update Issue"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We have implemented a fix for the issue and are monitoring the recovery. Agents on 10.8.2 will recover to a healthy status as they check in throughout the day which may take up to 24 hours. The plugin feeds for all sites and all versions are restored. To manually update the agent plugins available on Nessus Manager please refer to the manual plugin updates steps in the following link: https://docs.tenable.com/nessus/Content/PluginAndSoftwareUpdates.htm
The Tenable team is actively working on a fix for the Plugin Compilation Issue discovered on Nessus Agent version 10.8.2: - Some customers may see Agents running version 10.8.2 return partial scan results. The plugin feed has been resumed and all scanners and agents are once again able to receive updates with the exception of agents on version 10.8.2.
The Tenable team is actively working on a fix for the Plugin Compilation Issue discovered on Nessus Agent version 10.8.2: - Some customers may see Agents running version 10.8.2 return partial scan results. - All plugin feed updates are currently disabled. For customers that wish to recover sooner without waiting for the fix release, Tenable Vulnerability Management and Nessus Manager customers simply need to change the agent version to 10.7.3 under agent profiles.
Tenable team is actively working on resolving the Plugin Compilation Issue discovered on Nessus Agent version 10.8.2: - Some customers may see Agents running version 10.8.2 return partial scan results. - All plugin feed updates are currently disabled.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We are continuing to investigate this issue.
Our engineering team continues to investigate this issue.
Our engineering team continues to investigate this issue.
Our engineering team continues to investigate this issue.
We are aware of and actively investigating agent issues that are impacting plugin updates for certain users. Agents are still able to perform their necessary tasks, including scanning, however plugin updates are currently turned off. At this time the plugin feed has been disabled as our engineers continue working this issue. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Tenablecloud.cn degraded / not reachable"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We are aware of and actively investigating an issue with failed connection attempts to tenablecloud.cn or sensors experiencing connection issues with sensor.cloud.tenablecloud.cn for certain customers. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Sensors page in failing to load on fra, uk-lon-1 and us08"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We have implemented a fix for the issue and are monitoring the recovery.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We are aware of and actively investigating an issue with the Sensors page failing to load for certain users. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Connection delays impacting tenablecloud.cn domain"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We are aware of and actively investigating an issue with connection attempts to tenablecloud.cn being delayed or sensors experiencing connection issues with sensor.cloud.tenablecloud.cn for certain customers. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Delay in asset discovery on us-08"
Last updateBetween 2025-02-04 1900 UTC to 2025-02-06 12:55 UTC, certain users could have experienced delays in asset discovery. The issue has been resolved. We are sorry for the disruption and inconvenience.
We have implemented a fix for the issue and are monitoring the recovery.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
Our engineering team continues to investigate this issue.
We are aware of and actively investigating delays in asset discovery that are impacting certain users. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management / Tenable Security Center / Nessus: Plugin Updates causing agents to go offline"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience. For any customers that still have impacted agents please continue to follow the guidance outlined in the FAQ article for remediation steps. If any agents remain on version 10.8.0/10.8.1 and are unable to be remediated using the provided steps please contact technical support. https://community.tenable.com/s/article/FAQ-about-Plugin-Update-Issue-with-Nessus-Agent-10-8-0-10-8-1?language=en_US
Tenable continues to see a marked improvement with the majority of impacted agents restored to the active state. We will continue to monitor the recovery of the remaining agents as customers implement the remediation actions outlined below. Tenable will keep this incident in the "Monitoring" state a while longer as more agents affected by this issue return to the active state. Please see this FAQ article for complete details regarding the issue as well as remediation guidance. We will continue to keep this article updated with any future changes or additional information: https://community.tenable.com/s/article/FAQ-about-Plugin-Update-Issue-with-Nessus-Agent-10-8-0-10-8-1?language=en_US
Tenable continues to monitor the recovery of agents as customers implement the remediation actions outlined below. Tenable will keep this incident in the "Monitoring" state until agents affected by this issue return to the active state. Please see this FAQ article for complete details regarding the issue as well as remediation guidance. We will continue to keep this article updated with any future changes or additional information: https://community.tenable.com/s/article/FAQ-about-Plugin-Update-Issue-with-Nessus-Agent-10-8-0-10-8-1?language=en_US
Tenable has released a detailed report of the underlying issue of this incident which can be found using the link below: https://community.tenable.com/s/article/Nessus-Agent-10-8-0-10-8-1-Plugin-Compilation-Race-Condition-Analysis Tenable has also released a research highlight guide with a new method of resetting plugins for affected agents via an authenticated scan. Please see the following article for details: https://community.tenable.com/s/feed/0D5WP00000N5NYu0AN?language=en_US
We have resumed the plugin feed to allow plugin downloads once again. As a reminder Agent versions 10.8.0 and 10.8.1 have been disabled, however, the plugin feed will be available for all other supported agent versions. Please see the following FAQ KB article for help with more information in identifying and resolving impacted agents: https://community.tenable.com/s/article/FAQ-about-Plugin-Update-Issue-with-Nessus-Agent-10-8-0-10-8-1?language=en_US We have created a KB to help resolve the issue using a GPO script: https://community.tenable.com/s/article/How-to-Resolve-Nessus-Agent-10-8-0-and-10-8-1-Offline-Issues-using-Group-Policy?language=en_US
We have resumed the plugin feed to allow plugin downloads once again. As a reminder Agent versions 10.8.0 and 10.8.1 have been disabled, however, the plugin feed will be available for all other supported agent versions. Please see the following FAQ KB article for help with more information in identifying and resolving impacted agents: https://community.tenable.com/s/article/FAQ-about-Plugin-Update-Issue-with-Nessus-Agent-10-8-0-10-8-1?language=en_US We have created a KB to help resolve the issue using a GPO script: https://community.tenable.com/s/article/How-to-Resolve-Nessus-Agent-10-8-0-and-10-8-1-Offline-Issues-using-Group-Policy?language=en_US
We are targeting resuming the plugin feed by end of day today to allow plugin downloads once again. The 10.8.2 agent release notes are available and include upgrade/downgrade notes with more details around the 10.8.0 and 10.8.1 offline agents issue and steps to bring those agents back online: https://docs.tenable.com/release-notes/Content/nessus-agent/2025.htm#10.8.2 Agent versions 10.8.0 and 10.8.1 have be disabled and are no longer available for download.
The 10.8.2 agent release notes are available and include upgrade notes with more details around the 10.8.0 and 10.8.1 offline agents issue and steps to bring those agents back online: https://docs.tenable.com/release-notes/Content/nessus-agent/2025.htm#10.8.2 Agent versions 10.8.0 and 10.8.1 have be disabled and are no longer available for download.
The 10.8.2 agent release notes are available and include upgrade notes with more details around the 10.8.0 and 10.8.1 offline agents issue and steps to bring those agents back online: https://docs.tenable.com/release-notes/Content/nessus-agent/2025.htm#10.8.2 Agent versions 10.8.0 and 10.8.1 have be disabled and are no longer available for download.
The 10.8.2 agent release notes are available and include upgrade notes with more details around the 10.8.0 and 10.8.1 offline agents issue and steps to bring those agents back online: https://docs.tenable.com/release-notes/Content/nessus-agent/2025.htm#10.8.2 Agent versions 10.8.0 and 10.8.1 have be disabled and are no longer available for download.
The 10.8.2 agent release notes are available and include upgrade notes with more details around the 10.8.0 and 10.8.1 offline agents issue and steps to bring those agents back online: https://docs.tenable.com/release-notes/Content/nessus-agent/2025.htm#10.8.2 Agent versions 10.8.0 and 10.8.1 have be disabled and are no longer available for download.
The Tenable team is releasing version 10.8.2 of the Nessus Agent to fix an issue that may cause some 10.8.0 & 10.8.1 versions to go offline. The accompanying release notes will provided shortly with details for understanding the potential impact and options available to bring these agent instances back online
Tenable team is actively working on resolving the Plugin Compilation Issue discovered on Nessus Agent version 10.8.0/10.8.1: -Nessus Agent for TVM, TSC and Nessus are downgraded from 10.8.0/10.8.1 to 10.7 -All plugin feed updates are disabled except: -TVM Nessus Agent version lower than 10.8 -TVM linked Nessus Scanner (all versions)
Tenable team is actively working on resolving the Plugin Compilation Issue discovered on Nessus Agent version 10.8.0/10.8.1: -Nessus Agent for TVM, TSC and Nessus are downgraded from 10.8.0/10.8.1 to 10.7 -All plugin feed updates are disabled except: -TVM Nessus Agent <10.8 -TVM linked Nessus Scanner (all versions) Impact: Affected 10.8.0/10.8.1 agents will go offline upon plugin update. No host impact.
Tenable team is actively working on resolving the Plugin Compilation Issue discovered on Nessus Agent version 10.8.0/10.8.1: -Nessus Agent for TVM, TSC and Nessus are downgraded from 10.8.0/10.8.1 to 10.7 -All plugin feed updates are disabled except: -TVM Nessus Agent <10.8 -TVM linked Nessus Scanner (all versions)
Our engineering team is continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team continues to investigate this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We are aware of and actively investigating an issue with agents going offline after plugin updates for certain users on all sites. Plugin updates have been temporarily paused. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Unable to load Sensors page"
Last updateThis incident has been resolved.
We have implemented a fix for the issue and are monitoring the recovery.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are aware of and actively investigating issues with the Sensors page loading for certain users. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Issues with Recast Rules processing and managing"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are aware of and actively investigating issues with recast rule processing and managing for certain users on gov01. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Scan Processing delays us08"
Last updateThis incident has been resolved.
We have implemented a fix for the issue and are monitoring the recovery.
Report: "Tenable Vulnerability Management: Sensors page temporarily unavailable"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are aware of an issue with accessing the sensors page for some users on our site. We have implemented a fix for this and are monitoring the recovery.
Report: "Tenable Vulnerability Management: Scan Processing delay on US07 (MSSP-US-1)"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We have implemented a fix for the issue and are monitoring the recovery.
Report: "Scanners are showing up as offline in TVM Sensor page"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We are aware of and actively investigating scanners showing up as offline for certain users. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: HostAudit recast rules incorrectly applied to HostAudit findings"
Last updateBetween 12am UTC Dec 4th to 9pm UTC Dec 16th, HostAudit recast rules may have seen findings recasted and severities modified incorrectly. The issue has been resolved. We are sorry for the disruption and inconvenience.
Report: "Tenable One: Lumin CES widget error US07(MSSP-US-1)"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are aware of and actively investigating errors while attempting to access Lumin for certain users. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Findings update delays"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We are continuing to monitor for any further issues.
We have implemented a fix for the issue and are monitoring the recovery.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
We are aware of and actively investigating delays that are impacting findings updates for certain users on all sites. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Customers receiving 5xx errors while editing scans on GOV01"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
The issue has been resolved. We are sorry for the disruption and inconvenience.
We have implemented a fix for the issue and are monitoring the recovery.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We are aware of and actively investigating 5xx errors while attempting scan edits for certain users. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Identity Exposure: Login failures from Tenable One platform to Tenable Identity Exposure"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We are aware of login issues to Tenable Identity Exposure. The engineering team has implemented a fix for the issue and are monitoring the recovery.
Report: "Intermittent authentication issues with login.tenable.com"
Last updateA fix has been applied by our upstream provider that has resolved the issue.
A potential fix has been put in place and we are monitoring the results
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are aware of and actively investigating an intermittent issue with authenticating to the Tenable Community and other Tenable support sites. This is not product impacting. A small subset of users are seeing "Edge IP Restricted" errors when trying to authenticate. We are working with our upstream provider to resolve this issue.
Report: "Tenable Vulnerability Management: Scan Delays in US07 (MSSP-US-1)"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We have implemented a fix for the issue and are monitoring the recovery.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are aware of and actively investigating scan delays that are impacting scan durations for certain users on MSSP-US-1. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Identity Exposure: Platform issues"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We have implemented a fix for the issue and are monitoring the recovery.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We are aware of and actively investigating issues with Trailflow functionality, and security analysis issues, for certain users. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Identity Exposure: Display issue on Identities page"
Last updateCertain users could have experienced assets becoming unlicensed. The issue has been resolved. We are sorry for the disruption and inconvenience.
We have implemented a fix for the issue and are monitoring the recovery.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
Our engineering team continues to investigate this issue.
Our engineering team continues to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Our engineering team continues to investigate this issue.
Our engineering team continues to investigate this issue.
Our engineering team continues to investigate this issue.
We are aware of and actively investigating display issues impacting Person assets originating from non-TIE sources but managed by TIE, these assets may incorrectly appear as "unlicensed" in the system for certain users. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Scan configuration issues in US-4A affecting some customers"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We have implemented a fix for the issue and are monitoring the recovery.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
Our engineering team continues to investigate this issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We are aware of and actively investigating issues where scan configs are missing or deleted for certain users on us-4a. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: US-4A Emergency Maintenance Window"
Last updateThis emergency maintenance has been completed.
US-4A - The Tenable Vulnerability Management Platform will be undergoing emergency maintenance today, Friday Nov. 22 from 20:00 to 23:59 Eastern Time. Users may experience delays or errors with scanning related workflows during this time period.
Report: "Tenable Vulnerability Management: Asset update delays in AP-SYD-1"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are aware of and actively investigating delays that are impacting asset updates for certain users. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: 502 Bad Gateway Signing into TVM via SAML/SSO"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We have implemented a fix for the issue and are monitoring the recovery.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
Report: "Tenable Vulnerability Management: Scan Processing Delays in US-4A"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We are aware of and actively investigating delays that are impacting scan processing for certain users in US-4A. We will provide periodic updates as our engineers continue working on this issue.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Tenable continues to perform maintenance.
Tenable is extending the maintenance window for the US-4A site. We will provide periodic updates as the maintenance progresses. Please be aware that during this maintenance, access to the US-4A Tenable Vulnerability Management and Tenable One platform is currently unavailable for customers; scheduled scans will not run and scans may fail to complete. If you have scans scheduled for this time, please take action to reschedule.
Report: "Tenable Vulnerability Management: Missing CVE in Solutions"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We have implemented a fix for the issue and are monitoring the recovery.
Our engineering team is continuing to work on a fix for this issue.
Our engineering team is continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We are aware of and actively investigating missing CVEs that are impacting Solutions for certain users. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Scan launch failures/Scan processing delays/Failed scheduled scans in IN01"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We are continuing to monitor for any further issues.
We have implemented a fix for the issue and are monitoring the recovery.
Between 11 PM on November 3rd and 1 AM on November 4th UTC, customers may experience scan launch failures, long processing times, and failed scheduled scans. We have implemented a fix for the issue and are monitoring the recovery.
Report: "Tenable Vulnerability Management: Agent Update Issues on US-3A / UAE01"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We have implemented a fix for the issue and are monitoring the recovery.
We have implemented a fix for the issue and we continue to monitor the recovery.
We have implemented a fix for the issue and are monitoring the recovery.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
Our engineering team continues to investigate this issue.
We are aware of and actively investigating issues updating agent version via profiles for certain users. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Nessus: Failure to download plugin updates"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
We have implemented a fix for the issue and are monitoring the recovery.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We are aware of and actively investigating an issue with Nessus being unable to download plugin updates for certain users. We will provide periodic updates as our engineers continue working on this issue.
Report: "Tenable Vulnerability Management: Web Application Scans aborting on GOV01"
Last updateThe issue has been resolved. We are sorry for the disruption and inconvenience.
A fix has been implemented and we are monitoring the results.
We are aware of and actively investigating web application scans aborting for certain users. We will provide periodic updates as our engineers continue working on this issue.