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Telnyx is currently undergoing Planned Maintenance

Last checked 2025-06-14T13:13:51.261Z from Telnyx's official status page

Historical record of incidents for Telnyx

Jun 13, 2025

Report: "Message Processing Delays"

Last update 2025-06-13T09:32:24.142Z

investigating2025-06-13T09:32:24.139Z

We are currently investigating this issue.

Jun 12, 2025

Report: "Instability in Prog. Voice transcription feature using engine A, due to google incident https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW"

Last update 2025-06-12T19:13:47.965Z

investigating2025-06-12T19:13:47.962Z

We are currently investigating this issue.

Report: "Service degradation in us-east-1"

Last update 2025-06-12T16:14:52.904Z

investigating2025-06-12T16:14:52.901Z

We are continuing to investigate this issue.

investigating2025-06-12T16:13:18.854Z

Telnyx Cloud Storage operations on buckets in us-east-1 may be intermittently unavailable. We are investigating this issue.

Report: "Some documents fail to be downloaded"

Last update 2025-06-12T15:23:19.169Z

identified2025-06-12T15:23:19.166Z

Maintenance is occurring on the documents service. During this time, documents uploaded before March 2025 may fail to be downloaded. Maintenance will complete Wednesday June 18, at which point all document operations will succeed again. This impacts: * Documents API * Port orders * Number orders * Invoices

Report: "Service degradation in us-east-1"

Last update 2025-06-12T10:48:23.717Z

investigating2025-06-12T10:48:23.714Z

We are currently investigating this issue.

Jun 11, 2025

Report: "call control timeouts/5xx in us central"

Last update 2025-06-11T21:01:18.762Z

investigating2025-06-11T21:01:18.759Z

We are currently investigating this issue.

Report: "Degraded connectivity of programable wireless service"

Last update 2025-06-11T07:42:42.840Z

investigating2025-06-11T07:42:42.838Z

We are currently investigating this issue.

Jun 10, 2025

Report: "Push notifications on Android is not working properly"

Last update 2025-06-10T13:44:58.288Z

investigating2025-06-10T13:44:58.284Z

We are currently investigating this issue.

Jun 8, 2025

Report: "Storage and AI Assistant Issues"

Last update 2025-06-08T14:20:27.142Z

identified2025-06-08T14:20:27.140Z

Telnyx Storage us-central-1 unavailable AI Assistant API and calling unavailable

Jun 4, 2025

Report: "European Wireless Network Maintenance"

Last update 2025-06-04T11:00:00.000Z

Completed2025-06-04T11:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-06-04T10:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Update2025-05-27T12:52:00.000Z

Enter scheduled maintenance deatils here.

Scheduled2025-05-27T10:56:00.000Z

We will be optimising the core IP network infrastructure at our Frankfurt PoP. This may result in a brief (up to 5 minutes) disconnection of active Wireless data sessions. Sessions are expected to re-establish automatically.

Jun 3, 2025

Report: "Data Connectivity Issues When Roaming via IMSI1"

Last update 2025-06-03T10:00:21.788Z

monitoring2025-05-30T21:16:16.636Z

A fix has been implemented and we are monitoring the results.

identified2025-05-30T19:54:55.384Z

We have identified that the data connectivity issue is isolated to the Telus network in Canada when roaming via IMSI1. Recommended Action: Users are advised to manually switch their devices to an alternative available network, such as Bell, Rogers, or SaskTel, where data services are working as expected.

investigating2025-05-30T16:25:28.534Z

We are currently investigating this issue.

Report: "EU site - Wireguard Maintenance"

Last update 2025-06-03T06:58:00.000Z

Completed2025-06-03T06:58:00.000Z

Maintenance was completed as planned, without incident.

In progress2025-06-03T05:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-29T08:44:00.000Z

We will be performing upgrades of our Wireguard infrastructure in EU to support continued growth and improve stability. Customers using the Cloud VPN feature including those using Private GWs for Wireless will experience upto a 5 minute drop in the Wireguard connection.

Report: "Scheduled maintenance for Programmable Voice - Voice API/Media Streaming/TeXML in EU/US"

Last update 2025-06-03T05:01:00.000Z

Completed2025-06-03T05:01:00.000Z

The scheduled maintenance has been completed.

In progress2025-06-03T03:40:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Update2025-06-03T02:37:00.000Z

Our Telephony Engineers will perform maintenance on our Programmable Voice, TeXML and Media Streaming services in the Europe/US region. This maintenance should not disrupt service.

Scheduled2025-06-03T02:32:00.000Z

Our Telephony Engineers will perform maintenance on our Programmable Voice and Media Streaming services in the Europe/US region. This maintenance should not disrupt service.

Jun 2, 2025

Report: "Voice Services Update - All Regions"

Last update 2025-06-02T13:00:00.000Z

Completed2025-06-02T13:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-06-02T08:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-30T06:39:00.000Z

Our Telephony Engineers will be performing an update on our Voice Services servers servers across all regionsImpact: This update is not expected to disrupt service.Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.

May 30, 2025

Report: "Data Connectivity Issues When Roaming via IMSI1"

Last update 2025-05-30T16:16:00.000Z

Monitoring2025-05-30T16:16:00.000Z

A fix has been implemented and we are monitoring the results.

Identified2025-05-30T14:54:00.000Z

We have identified that the data connectivity issue is isolated to the Telus network in Canada when roaming via IMSI1.Recommended Action:Users are advised to manually switch their devices to an alternative available network, such as Bell, Rogers, or SaskTel, where data services are working as expected.

Investigating2025-05-30T11:25:00.000Z

We are currently investigating this issue.

May 29, 2025

Report: "Wireless Core Upgrades"

Last update 2025-05-29T23:00:00.000Z

Completed2025-05-29T23:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-29T21:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-28T14:43:00.000Z

As part of our ongoing efforts to enhance network performance and reliability, we will be performing a software upgrade of key wireless componentsImpact:During this period, there may be temporary authentication delays or brief service disruptions for devices. We will take all necessary measures to minimize any impact on your services.Action Required:No action is required on your part. Your devices will reconnect automatically once the migration is complete.If you experience any service issues beyond the maintenance window, please contact our support team. We appreciate your patience and understanding as we work to improve our network.

Report: "Cloud Storage Degradation in us-east-1"

Last update 2025-05-29T19:29:21.751Z

postmortem2025-05-29T19:28:15.107Z

Root cause: internal deploy. Short-term remediation: 1. Roll-back of the deploy 2. Hot fix application, testing, and re-deploy Long-term remediation: 1. Alert optimization and deployment monitoring.

resolved2025-05-29T18:03:00.694Z

This incident has been resolved.

monitoring2025-05-29T17:34:10.897Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-29T16:58:37.378Z

Cloud Storage us-east-1 temporarily unavailable for bucket creation. We're actively investigating the issue.

investigating2025-05-29T16:56:57.591Z

We are currently investigating this issue.

Report: "Cloud Storage Degradation in us-east-1"

Last update 2025-05-29T14:29:00.000Z

Postmortem2025-05-29T14:29:00.000Z

Resolved2025-05-29T13:03:00.000Z

This incident has been resolved.

Monitoring2025-05-29T12:34:00.000Z

A fix has been implemented and we are monitoring the results.

Update2025-05-29T11:58:00.000Z

Cloud Storage us-east-1 temporarily unavailable for bucket creation. We're actively investigating the issue.

Investigating2025-05-29T11:56:00.000Z

We are currently investigating this issue.

Report: "Delays in eSIM activation for wireless product"

Last update 2025-05-29T11:34:05.712Z

resolved2025-05-29T11:34:05.687Z

This incident has been resolved.

monitoring2025-05-28T19:25:57.391Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-28T18:00:28.390Z

We are continuing to investigate this issue.

investigating2025-05-28T17:57:07.841Z

We are currently investigating this issue.

Report: "US site - Wireguard Maintenance"

Last update 2025-05-29T07:00:00.000Z

Completed2025-05-29T07:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-29T05:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-27T05:17:00.000Z

We will be performing upgrades of our Wireguard infrastructure to support continued growth and improve stability. Customers using the Cloud VPN feature including those using Private GWs for Wireless will experience upto a 5 minute drop in the Wireguard connection.

Report: "Delays in eSIM activation for wireless product"

Last update 2025-05-29T06:34:00.000Z

Resolved2025-05-29T06:34:00.000Z

This incident has been resolved.

Monitoring2025-05-28T14:25:00.000Z

A fix has been implemented and we are monitoring the results.

Update2025-05-28T13:00:00.000Z

We are continuing to investigate this issue.

Investigating2025-05-28T12:57:00.000Z

We are currently investigating this issue.

Report: "Number Search and Ordering Maintenance"

Last update 2025-05-29T06:00:00.000Z

Completed2025-05-29T06:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-29T05:01:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-27T09:20:00.000Z

Our downstream vendor will be conducting maintenance on their services.During this time, number searching and ordering may be disrupted in the following countries: Italy, Switzerland, Norway, Sweden, Denmark, Portugal

Report: "Scheduled maintenance for Programmable Voice - Voice API/Programmable Voice - TeXML EU/US"

Last update 2025-05-29T05:25:00.000Z

Completed2025-05-29T05:25:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-29T02:25:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-29T02:24:00.000Z

Our Telephony Engineers will perform maintenance on our Programmable Voice and TeXML services in the Europe/US region. This maintenance should not disrupt service.

Report: "Scheduled maintenance for Media Streaming services in EU/US"

Last update 2025-05-29T04:00:00.000Z

Completed2025-05-29T04:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-29T02:30:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-29T01:50:00.000Z

Our Telephony Engineers will perform maintenance on our Media Streaming services in the Europe/US region. This maintenance should not disrupt service.

May 28, 2025

Report: "Wireless - Partial outage on Comfone GTP Proxy"

Last update 2025-05-28T19:31:07.188Z

resolved2025-05-28T19:31:07.170Z

This incident has been resolved.

monitoring2025-05-28T04:50:25.495Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-27T22:17:54.605Z

We are currently investigating this issue.

Report: "Network bandwidth issue affecting Denver (DE1) site"

Last update 2025-05-28T16:55:46.901Z

resolved2025-05-28T16:55:46.890Z

Calls anchored in Denver (DE1) site were affected. Symptoms: audio quality issues and/or call drops. Start: 16:10 UTC End: 16:15 UTC This incident has been resolved.

Report: "Wireless - Partial outage on Comfone GTP Proxy"

Last update 2025-05-28T14:31:00.000Z

Resolved2025-05-28T14:31:00.000Z

This incident has been resolved.

Monitoring2025-05-27T23:50:00.000Z

A fix has been implemented and we are monitoring the results.

Investigating2025-05-27T17:17:00.000Z

We are currently investigating this issue.

Report: "Network bandwidth issue affecting Denver (DE1) site"

Last update 2025-05-28T11:55:00.000Z

Resolved2025-05-28T11:55:00.000Z

Calls anchored in Denver (DE1) site were affected. Symptoms: audio quality issues and/or call drops.Start: 16:10 UTCEnd: 16:15 UTCThis incident has been resolved.

Report: "Partner Maintenance Wireless - US only"

Last update 2025-05-28T02:00:00.000Z

Completed2025-05-28T02:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-27T22:30:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-22T09:07:00.000Z

Our Primary connectivity partner in the US will be performing maintenance on their redundant IP core routers. Only one node wll be impacted at a time, so the impact will be limited to a maximum 30s-second disruption to data sessions during the window.

May 27, 2025

Report: "Wireless Outage - Data connectivity affecting Frankfurt & Sydney Sites"

Last update 2025-05-27T19:52:00.328Z

resolved2025-05-27T19:52:00.304Z

This incident has been resolved.

monitoring2025-05-26T01:33:31.701Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-25T03:54:27.689Z

We are currently investigating this issue.

Report: "Wireless Outage - Data connectivity affecting Frankfurt & Sydney Sites"

Last update 2025-05-27T14:52:00.000Z

Resolved2025-05-27T14:52:00.000Z

This incident has been resolved.

Monitoring2025-05-25T20:33:00.000Z

A fix has been implemented and we are monitoring the results.

Investigating2025-05-24T22:54:00.000Z

We are currently investigating this issue.

May 26, 2025

Report: "Scheduled maintenance for Programmable Voice - TeXML EU/US"

Last update 2025-05-26T06:00:00.000Z

Completed2025-05-26T06:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-26T05:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-26T04:45:00.000Z

Our Telephony Engineers will perform maintenance on our TeXML services in the Europe/US region. This maintenance should not disrupt service.

May 23, 2025

Report: "Cloud Storage Service Degradation across sites"

Last update 2025-05-23T17:55:58.102Z

resolved2025-05-23T17:55:58.086Z

This incident has been resolved.

monitoring2025-05-23T17:31:18.017Z

A fix has been implemented and we are monitoring the results.

identified2025-05-23T17:13:41.802Z

The issue has been identified and a fix is being implemented.

investigating2025-05-23T16:41:34.386Z

We are continuing to investigate this issue.

investigating2025-05-23T16:19:58.226Z

We are continuing to investigate this issue.

investigating2025-05-23T16:19:39.192Z

We are currently investigating this issue.

Report: "Increased 503s across APIs including Voice, Messaging, and Numbering"

Last update 2025-05-23T14:46:41.661Z

resolved2025-05-23T14:33:06.000Z

This incident has been resolved.

monitoring2025-05-23T14:32:30.000Z

We are continuing to monitor for any further issues.

monitoring2025-05-23T14:31:59.000Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-23T14:15:14.000Z

We are currently investigating this issue.

Report: "Meta-Llama-3.1-70B-Instruct Chat Completions API Failures Detected"

Last update 2025-05-23T14:42:08.938Z

resolved2025-05-23T14:42:08.921Z

This incident has been resolved.

investigating2025-05-23T14:22:10.011Z

Chat completion requests for Meta-Llama-3.1-70B-Instruct model are not responding.

Report: "Meta-Llama-3.1-8B-Instruct Chat Completions API Failures Detected"

Last update 2025-05-23T14:36:09.103Z

resolved2025-05-23T14:36:09.088Z

This incident has been resolved.

investigating2025-05-23T14:31:09.356Z

Chat completion requests for Meta-Llama-3.1-8B-Instruct model are not responding.

Report: "Cloud Storage Service Degradation across sites"

Last update 2025-05-23T12:55:00.000Z

Resolved2025-05-23T12:55:00.000Z

This incident has been resolved.

Monitoring2025-05-23T12:31:00.000Z

A fix has been implemented and we are monitoring the results.

Identified2025-05-23T12:13:00.000Z

The issue has been identified and a fix is being implemented.

Update2025-05-23T11:41:00.000Z

We are continuing to investigate this issue.

Update2025-05-23T11:19:00.000Z

We are continuing to investigate this issue.

Investigating2025-05-23T11:19:00.000Z

We are currently investigating this issue.

Report: "Meta-Llama-3.1-70B-Instruct Chat Completions API Failures Detected"

Last update 2025-05-23T09:42:00.000Z

Resolved2025-05-23T09:42:00.000Z

This incident has been resolved.

Investigating2025-05-23T09:22:00.000Z

Chat completion requests for Meta-Llama-3.1-70B-Instruct model are not responding.

Report: "Meta-Llama-3.1-8B-Instruct Chat Completions API Failures Detected"

Last update 2025-05-23T09:36:00.000Z

Resolved2025-05-23T09:36:00.000Z

This incident has been resolved.

Investigating2025-05-23T09:31:00.000Z

Chat completion requests for Meta-Llama-3.1-8B-Instruct model are not responding.

Report: "Increased 503s across APIs including Voice, Messaging, and Numbering"

Last update 2025-05-23T09:33:00.000Z

Resolved2025-05-23T09:33:00.000Z

This incident has been resolved.

Update2025-05-23T09:32:00.000Z

We are continuing to monitor for any further issues.

Monitoring2025-05-23T09:31:00.000Z

A fix has been implemented and we are monitoring the results.

Investigating2025-05-23T09:15:00.000Z

We are currently investigating this issue.

May 22, 2025

Report: "Voice Services Update"

Last update 2025-05-22T05:30:00.000Z

Completed2025-05-22T05:30:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-22T02:30:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-21T10:42:00.000Z

Impact:Our telephony engineers will be performing an update on the Voice Services server across all regions.The update is not expected to cause any service disruption.If you encounter any issues with outbound call connectivity or any disruptions during or after the update, please contact Telnyx Support immediately for assistance.

Report: "Migration of Core wireless component - HSS"

Last update 2025-05-22T00:00:00.000Z

Completed2025-05-22T00:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-21T21:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-21T04:09:00.000Z

Dear Valued Customer,As part of our ongoing efforts to enhance network performance and reliability, we will be conducting a Home Subscriber Server (HSS) migration and testing for our IoT network.Impact:During this period, there may be temporary authentication delays or brief service disruptions for IoT devices. We will take all necessary measures to minimize any impact on your services.Action Required:No action is required on your part. Your IoT devices will reconnect automatically once the migration is complete.If you experience any service issues beyond the maintenance window, please contact our support team. We appreciate your patience and understanding as we work to improve our network.

May 20, 2025

Report: "US-east-1 cloudstorage produc down"

Last update 2025-05-20T08:49:21.403Z

resolved2025-05-20T08:49:21.386Z

This incident has been resolved as of 9:45am UTC.

investigating2025-05-20T08:31:17.297Z

We are currently investigating this issue.

May 19, 2025

Report: "Wireless Connectivity Issue – Session Establishment Failure for a subset of Public IP Users"

Last update 2025-05-19T21:58:25.311Z

resolved2025-05-19T21:58:25.294Z

This incident has been resolved.

investigating2025-05-19T21:58:12.977Z

We are currently investigating this issue.

Report: "Packet Loss across all sites"

Last update 2025-05-19T20:27:08.952Z

resolved2025-05-19T20:27:08.924Z

This incident has been resolved.

investigating2025-05-19T20:26:04.423Z

We are currently investigating this issue.

May 17, 2025

Report: "Wireless Outage | SIM Actions are being delayed"

Last update 2025-05-17T11:31:59.147Z

resolved2025-05-17T11:31:59.129Z

This incident has been resolved.

monitoring2025-05-17T11:16:58.799Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-17T09:48:16.643Z

We are currently investigating this issue.

May 14, 2025

Report: "Failing to activate new eSIMs"

Last update 2025-05-14T15:53:37.234Z

resolved2025-05-14T15:53:37.215Z

This incident has been resolved.

monitoring2025-05-14T14:48:11.495Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-14T13:49:17.802Z

We are currently investigating this issue.

May 12, 2025

Report: "Wireless outage"

Last update 2025-05-12T14:25:17.046Z

resolved2025-05-12T14:25:17.026Z

This incident has been resolved.

monitoring2025-05-12T14:24:11.607Z

False positive triggered by alert, systems are stable and we're monitoring.

investigating2025-05-12T14:16:42.069Z

We are currently investigating this issue.

May 10, 2025

Report: "Some inbound SMS messages delayed"

Last update 2025-05-10T22:20:40.849Z

resolved2025-05-10T16:00:00.000Z

The issue has been identified and a fix is being implemented.

Report: "Wireless API delays"

Last update 2025-05-10T14:24:27.532Z

resolved2025-05-10T14:24:27.512Z

This incident has been resolved.

monitoring2025-05-09T18:21:35.287Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-09T16:32:35.570Z

We are currently investigating this issue.

May 9, 2025

Report: "Degradation of Wireless Service : Australia"

Last update 2025-05-09T13:54:11.288Z

resolved2025-05-09T13:54:11.268Z

This incident has been resolved.

monitoring2025-05-09T10:59:01.183Z

A fix has been implemented and we are monitoring the results.

monitoring2025-05-08T12:06:59.650Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-08T09:33:44.527Z

We are currently investigating this issue.

May 1, 2025

Report: "Meta-Llama-3.1-70B-Instruct Chat Completions API Failures Detected"

Last update 2025-05-01T07:06:24.151Z

resolved2025-05-01T07:06:24.130Z

This incident has been resolved.

investigating2025-05-01T06:56:14.267Z

Chat completion requests for Meta-Llama-3.1-70B-Instruct model are not responding.

Apr 30, 2025

Report: "Experiencing degradation of service on Frankfurt Site"

Last update 2025-04-30T08:07:18.709Z

resolved2025-04-30T07:00:00.000Z

We are currently investigating this issue.

Apr 29, 2025

Report: "Network issues between SV1 and DC2"

Last update 2025-04-29T22:34:41.498Z

resolved2025-04-29T15:05:30.000Z

This incident has been resolved.

investigating2025-04-29T14:50:53.677Z

We are currently investigating this issue.

Report: "Prog voice impacted in us-west"

Last update 2025-04-29T22:33:20.353Z

resolved2025-04-29T16:10:41.000Z

This incident has been resolved.

investigating2025-04-29T15:48:17.792Z

We are currently investigating this issue.

Apr 28, 2025

Report: "10DLC API Instability"

Last update 2025-04-28T14:33:24.705Z

resolved2025-04-28T14:33:24.687Z

The maintenance is completed

monitoring2025-04-28T01:36:50.073Z

A fix has been implemented and we are monitoring the results.

identified2025-04-28T01:30:23.417Z

A unplanned partner maintenance affected the connectivity.

identified2025-04-28T01:27:51.252Z

We are working in a fix.

investigating2025-04-28T01:27:01.257Z

We are currently investigating this issue.

investigating2025-04-28T01:07:23.633Z

We are currently investigating this issue. Users may experience 5XX errors on the API for /v2/10dlc/

Apr 22, 2025

Report: "Voice SDK connectivity issues in Europe"

Last update 2025-04-22T15:36:35.827Z

resolved2025-04-22T15:36:35.811Z

This incident has been resolved.

investigating2025-04-22T12:00:37.533Z

We are currently investigating this issue.

Apr 21, 2025

Report: "Meta-Llama-3.1-70B-Instruct Chat Completions API Failures Detected"

Last update 2025-04-21T14:39:09.350Z

resolved2025-04-21T14:39:09.334Z

This incident has been resolved.

investigating2025-04-21T14:19:09.452Z

Chat completion requests for Meta-Llama-3.1-70B-Instruct model are not responding.

Apr 18, 2025

Report: "Prog voice/TeXML impacted in Europe"

Last update 2025-04-18T14:00:48.062Z

resolved2025-04-18T14:00:48.044Z

This incident has been resolved via a rollback executed at 12:54pm UTC on April 17th. Affected sites were restarted at 1:45pm UTC and improvement was observed.

investigating2025-04-17T11:40:33.874Z

We are currently investigating this issue.

Apr 16, 2025

Report: "Sporadic latency while listing buckets"

Last update 2025-04-16T18:47:14.260Z

resolved2025-04-16T18:47:14.242Z

This incident has been resolved.

investigating2025-04-16T16:28:38.563Z

We are continuing to investigate this issue.

investigating2025-04-16T16:17:18.989Z

Intermittent latency is observed in us-central-1 and us-east-1 regions of Telnyx cloud storage. Read/write operations, as well as listing buckets on the user portal, may be temporarily inaccessible. We are actively working on mitigating the issue

investigating2025-04-16T15:59:16.784Z

We are currently investigating this issue.

Report: "Homer-app, used to view sip flow is not responding"

Last update 2025-04-16T18:23:42.213Z

resolved2025-04-16T18:23:42.195Z

This incident has been resolved.

investigating2025-04-16T16:15:55.148Z

We are currently investigating this issue.

Report: "Some updates made from Mission Control portal or API since 7pm UTC are not being honored by any of the voice services due to a database replication issue"

Last update 2025-04-16T02:15:28.851Z

resolved2025-04-16T02:15:28.818Z

This incident has been resolved.

monitoring2025-04-15T22:53:07.535Z

A fix has been implemented and we are monitoring the results.

investigating2025-04-15T22:34:13.546Z

We are currently investigating this issue.

investigating2025-04-15T22:29:31.810Z

We are currently investigating this issue.

Apr 15, 2025

Report: "Wireless Service Degradation"

Last update 2025-04-15T10:17:09.710Z

resolved2025-04-15T10:17:09.687Z

This incident has been resolved.

investigating2025-04-10T06:24:34.092Z

We are actively investigating the issue; however, there is currently no impact on traffic.

investigating2025-04-09T09:22:09.177Z

We are currently investigating this issue.

Apr 7, 2025

Report: "Wireless degradation of Services in the US"

Last update 2025-04-07T19:09:23.383Z

resolved2025-04-07T19:09:23.369Z

This incident has been resolved.

investigating2025-04-01T18:50:58.280Z

We are facing an degradation in the Wireless service in the US.

Apr 4, 2025

Report: "E911 provisioning and deprovisioning degradation"

Last update 2025-04-04T19:35:20.143Z

resolved2025-04-04T19:35:20.120Z

This incident has been resolved.

monitoring2025-04-04T15:39:08.837Z

A fix has been implemented and we are monitoring the results.

investigating2025-04-04T14:24:30.850Z

We are experiencing service degradation with E911 provisioning and deprovisioning for US and CA local phone numbers. We are currently investigating this issue.

Apr 1, 2025

Report: "Wireless degradation of Services in the US"

Last update 2025-04-01T12:31:03.098Z

resolved2025-04-01T12:31:03.078Z

This incident has been resolved.

monitoring2025-03-31T19:05:21.966Z

A fix has been implemented and we are monitoring the results.

identified2025-03-31T19:01:21.582Z

The issue has been identified and a fix is being implemented.

investigating2025-03-31T18:47:03.061Z

We are facing an degradation in the Wireless service in the US.

Mar 31, 2025

Report: "US/CA Phone numbers provisioning inconsistency"

Last update 2025-03-31T02:32:21.905Z

resolved2025-03-31T02:32:21.887Z

Maintenance was completed as planned, without incident.

identified2025-03-31T00:45:48.744Z

The issue has been identified as a maintenance in the US routing provider and a fix is being implemented.

investigating2025-03-31T00:35:28.626Z

We are currently investigating this issue.

Mar 28, 2025

Report: "Network packet loss affecting Telnyx SIP Proxies signaling IP addresses"

Last update 2025-03-28T13:37:03.607Z

resolved2025-03-28T13:37:03.589Z

This incident has been resolved.

monitoring2025-03-28T12:40:50.352Z

A fix has been implemented as of 12:20 UTC and we observe the issue is resolved for all IPs.

investigating2025-03-28T12:20:23.717Z

The issue should now be resolved for the following signalling IPs: - 192.76.120.10 - 64.16.250.10 - 185.246.41.140 - 185.246.41.141 Our team is working on a solution for all IPs.

investigating2025-03-28T12:12:08.449Z

Upon further checking, there is high packet loss of 10-30% between any public IP in the EMEA and APAC regions and all Telnyx IPs/regions. Public IPs in the AMER region appear unaffected. Our engineering team continue to investigate.

investigating2025-03-28T11:58:43.426Z

Currently our two main US proxies 192.76.120.10 and 64.16.250.10 are experiencing packet loss. Our engineering team is actively investigating and working on a fix.

investigating2025-03-28T11:53:51.022Z

We are currently investigating this issue.

Mar 27, 2025

Report: "Meta-Llama-3.1-8B-Instruct Chat Completions API Failures Detected"

Last update 2025-03-27T15:06:09.417Z

resolved2025-03-27T15:06:09.392Z

This incident has been resolved.

investigating2025-03-27T14:56:09.082Z

Chat completion requests for Meta-Llama-3.1-8B-Instruct model are not responding.

Mar 21, 2025

Report: "Outbound MMS queueing"

Last update 2025-03-21T06:23:21.991Z

resolved2025-03-21T06:23:21.972Z

This incident has been resolved.

monitoring2025-03-19T23:25:59.671Z

A fix has been implemented and we are monitoring the results.

investigating2025-03-19T16:41:26.228Z

We are currently investigating this issue.

Mar 19, 2025

Report: "Inference component on home page is off"

Last update 2025-03-19T21:46:44.406Z

resolved2025-03-19T21:46:44.383Z

This incident has been resolved.

investigating2025-03-19T16:18:36.010Z

We are currently investigating this issue.

Report: "Intermittent Inbound call termination issue resulting in 408 Timeout issue"

Last update 2025-03-19T21:18:16.118Z

resolved2025-03-19T21:18:16.108Z

This incident has been resolved.

Report: "voice-sdk-proxy outage"

Last update 2025-03-19T21:16:00.942Z

resolved2025-03-19T21:16:00.922Z

This incident has been resolved.

investigating2025-03-19T17:59:16.351Z

We are currently investigating this issue.

Report: "Cloud storage in us-east-1 is non-responsive"

Last update 2025-03-19T18:30:51.067Z

resolved2025-03-19T18:30:51.038Z

This incident has been resolved.

investigating2025-03-19T18:30:31.563Z

We are continuing to investigate this issue.

investigating2025-03-19T18:08:54.191Z

Temporary outage of cloud storage services in us-east-1.

Mar 14, 2025

Report: "Intermittent availability in Cloud Storage us-central-1"

Last update 2025-03-14T16:07:06.764Z

resolved2025-03-14T16:07:06.749Z

This incident has been resolved.

investigating2025-03-14T15:43:43.210Z

We are currently investigating this issue.

Mar 13, 2025

Report: "Meta-Llama-3.1-70B-Instruct Chat Completions API Failures Detected"

Last update 2025-03-13T20:31:08.406Z

resolved2025-03-13T20:31:08.387Z

This incident has been resolved.

investigating2025-03-13T20:26:09.005Z

Chat completion requests for Meta-Llama-3.1-70B-Instruct model are not responding.

Report: "Service degradation us-east-1"

Last update 2025-03-13T11:56:41.656Z

resolved2025-03-13T11:56:41.632Z

This incident has been resolved. Our engineers implemented a fix at resolved the service at 8:50 UTC today

investigating2025-03-13T08:49:27.195Z

We are currently investigating this issue.

Mar 11, 2025

Report: "Messaging: Delayed SMS deliverability in certain cases"

Last update 2025-03-11T08:44:13.939Z

resolved2025-03-11T08:44:13.914Z

This incident has been resolved.

monitoring2025-03-11T07:48:50.764Z

A fix has been implemented and we are monitoring the results.

investigating2025-03-11T07:40:57.698Z

We are currently investigating this issue.

Mar 5, 2025

Report: "Voice SDK Client Registration Issues in Non-US Anchor Site"

Last update 2025-03-05T16:13:27.344Z

resolved2025-03-05T16:13:27.326Z

This incident has been resolved.

investigating2025-03-05T14:58:17.928Z

We are currently investigating this issue.

Mar 3, 2025

Report: "Calls to Microsoft AA/CQ failing with 480 errors"

Last update 2025-03-03T22:49:43.330Z

resolved2025-03-03T22:49:43.310Z

This incident has been resolved.

investigating2025-03-03T17:34:12.849Z

We are currently impacted by a Microsoft service outage that is affecting call transfers for service numbers. As a result, Auto Attendant (AA) and Call Queue (CQ) functionality may be disrupted. We have raised an issue with Microsoft and are awaiting updates.

Mar 2, 2025

Report: "infrastructure degradation in us central"

Last update 2025-03-02T16:40:53.359Z

resolved2025-03-02T16:40:53.340Z

This incident has been resolved.

investigating2025-02-28T20:24:58.833Z

We are currently investigating this issue.

Mar 1, 2025

Report: "Subaccounts of L2 Verified Organization Accounts were limited with access"

Last update 2025-03-01T00:45:05.193Z

resolved2025-03-01T00:45:05.178Z

There was an incident that incorrectly rate limited some sub-accounts that are part of an organization account. This started roughly at 14:00 UTC and was completely resolved by 18:00 UTC.

investigating2025-03-01T00:27:11.586Z

We are currently investigating this issue.