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This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

Between 12:00 PM and 1:00 PM (UTC+2), users experienced errors while loading dashboards on the Skills Hub. The issue was caused by a service unavailability of Microsoft Fabric. We apologize for the inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

Between 11:00 AM and 1:00 PM (UTC+2), users experienced errors while loading dashboards on the Skills Hub. The issue was caused by a service unavailability of Microsoft Fabric. We apologize for the inconvenience.

Between 8:30 and 9:30 (UTC+2), users experienced intermittent errors and extremely high latency on all matching operations. A temporary fix has been applied, while we work on a permanent solution. Entity management and other functionalities remained fully operational.

Between 11:45 and 12:30 (UTC), the performance of the SkillEngine API degraded. Customers experienced a higher-than-usual latency on requests, sporadic timeouts and 502 errors. The issue has been investigated and resolved.

Between 15:10 and 15:37 (UTC), the geocoding service experienced an issue. As a result, geocoding operations were unavailable. The team has identified the root cause and a hotfix has been applied. No other services were impacted.

Between 14:05 and 14:50 (UTC+1), users experienced intermittent errors and extremely high latency. Different measures will be taken to prevent and detect similar incidents in the future.

This incident has been resolved.

A temporary fix was implemented and we are working on a permanent fix. Errors should be resolved and we continuously monitor the environments.

The issue has been identified and a fix is being implemented

We're experiencing an elevated level of API errors and are currently looking into the issue.

We have implemented an additional redundancy and do not expect any further impact of the issue.

We've detected two one-minute spans of unavailability in the past days, linked to the brief unavailability of our authentication provider Auth0. We are monitoring the situation and implementing additional redundancy to prevent this in the future.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the issue and are in progress of releasing a fix.

We are currently investigating errors occurring in some of the match requests sent to Skill Engine API. Entity management and other functionalities remain fully operational.

At 4:18PM, we discovered an ongoing problem with PDF processing during skill extraction - this problem was resolved within 15 minutes. Our logs show that no customers were affected by this partial disruption.

Auth0 has rotated the certificate for their service - this might require modification in your system if you only trust specific certificates (instead of authorities). Existing tokens stay valid and all of our services remain fully operational.

Due to a webhook interacting differently with the production environment than the development environment, tokens provided for OAuth authentication were temporarily invalid.

When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

Empathize with those affected and let them know everything is operating as normal.

As you continue to work through the incident, update your customers frequently.

Let your users know once a fix is in place, and keep communication clear and precise.