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Teamwork.com is currently Operational

Last checked 2025-06-20T14:48:23.612Z from Teamwork.com's official status page

Historical record of incidents for Teamwork.com

May 9, 2025

Report: "Intermittent load issues with Teamwork Desk"

Last update 2025-05-09T12:10:18.673Z

resolved2025-05-09T12:10:18.656Z

This incident has been resolved.

monitoring2025-05-09T11:35:10.092Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-09T11:25:01.788Z

We are currently investigating this issue.

Apr 16, 2025

Report: "Email delivery"

Last update 2025-04-16T22:45:18.434Z

resolved2025-04-16T22:45:18.406Z

The issue with email delivery is resolved. All undelivered mail has been queued and will be delivered.

investigating2025-04-16T21:09:43.382Z

We are currently seeing issues with email delivery, we are investigating

Apr 2, 2025

Report: "Search and Reporting issues with Teamwork Desk"

Last update 2025-04-02T13:32:56.270Z

resolved2025-04-02T13:32:56.241Z

This incident has been resolved.

monitoring2025-03-31T08:45:31.143Z

We have released a fix and are monitoring the result.

investigating2025-03-27T10:52:19.075Z

We are currently looking into issues with Teamwork Desk, specifically around search and reporting.

Apr 1, 2025

Report: "Teamwork Desk"

Last update 2025-04-01T17:25:58.541Z

resolved2025-04-01T17:25:58.522Z

We have implemented a fix and are monitoring results.

investigating2025-04-01T17:08:20.010Z

We are continuing to investigate this issue.

investigating2025-04-01T17:06:56.000Z

We are currently investigating loading issues with Teamwork Desk

Mar 21, 2025

Report: "Problems with ticket send in Teamwork Desk"

Last update 2025-03-21T19:47:41.008Z

resolved2025-03-21T19:47:40.990Z

This incident has been resolved.

investigating2025-03-21T16:47:46.341Z

We are currently investigating this issue.

Mar 12, 2025

Report: "Signup API Check has failed"

Last update 2025-03-12T15:16:35.425Z

resolved2025-03-12T15:16:35.406Z

This incident has been resolved.

investigating2025-03-12T14:55:00.274Z

We're currently investigating an issue with our service

Feb 27, 2025

Report: "Teamwork Chat - Service offline"

Last update 2025-02-27T17:25:02.768Z

resolved2025-02-27T17:25:02.748Z

This incident has been resolved.

monitoring2025-02-27T16:12:23.179Z

A fix has been implemented and we are monitoring the results.

investigating2025-02-27T16:04:31.895Z

We are currently investigating this issue.

Feb 14, 2025

Report: "Degraded performance on login flow"

Last update 2025-02-14T16:16:09.791Z

resolved2025-02-14T16:16:09.762Z

This incident has been resolved.

monitoring2025-02-14T15:47:45.970Z

A fix has been implemented and we are monitoring the results.

identified2025-02-14T15:31:41.654Z

We are continuing to work on a fix for this issue.

identified2025-02-14T15:31:20.395Z

We're aware some customers are experiencing issues logging into teamwork.com. Our team are working urgently to resolve this issue and restore full service

Feb 12, 2025

Report: "Issues with tasks & timers in US region"

Last update 2025-02-12T17:26:08.528Z

resolved2025-02-12T17:26:08.502Z

This incident has been resolved.

investigating2025-02-12T15:53:22.653Z

We are currently seeing issues for a subset of users in the US region on tasks and timers, we are looking into this at the moment.

Report: "Loading issues on tasks and timers"

Last update 2025-02-12T08:45:28.708Z

resolved2025-02-12T08:45:28.692Z

This incident has been resolved.

investigating2025-02-11T20:14:04.742Z

We are currently seeing issues for some users on tasks and timers, we are looking into this at the moment.

Feb 10, 2025

Report: "Load issues with Teamwork Chat"

Last update 2025-02-10T17:41:37.266Z

resolved2025-02-10T17:41:37.250Z

This incident has been resolved.

investigating2025-02-10T17:18:31.232Z

We are seeing some loading issues for some users on Teamwork Chat, the team here are looking into this and all will be back to normal really soon.

Dec 5, 2024

Report: "Send/Receive issues with Teamwork Desk"

Last update 2024-12-05T22:10:57.954Z

resolved2024-12-05T22:10:57.940Z

This incident has been resolved.

monitoring2024-12-05T22:00:00.905Z

A fix has been implemented, and we are monitoring, service should be working as expected.

investigating2024-12-05T21:27:09.663Z

We are continuing to investigate this issue.

investigating2024-12-05T21:26:42.468Z

We are seeing some issues with sending and receiving tickets on Teamwork Desk

Dec 4, 2024

Report: "Desk not loading properly"

Last update 2024-12-04T15:39:36.400Z

resolved2024-12-04T15:39:36.385Z

This incident has been resolved.

monitoring2024-12-04T12:51:45.587Z

We are continuing to monitor for any further issues.

monitoring2024-12-04T12:51:04.393Z

A fix has been implemented and we are monitoring the results.

investigating2024-12-04T12:20:28.187Z

We are currently having issues with loading Desk in US region. Investigation is in progress.

Nov 27, 2024

Report: "Desk Performance Degradation in US Region"

Last update 2024-11-27T16:54:50.375Z

resolved2024-11-27T16:54:50.358Z

This incident has been resolved.

monitoring2024-11-27T15:45:18.267Z

A fix has been implemented and we are monitoring the results.

investigating2024-11-27T14:43:07.304Z

We are investigation reports of degradation performance on Teamwork Desk in our US region.

Report: "Teamwork CRM is experiencing issues sending email"

Last update 2024-11-27T15:56:49.273Z

resolved2024-11-27T15:56:49.241Z

This incident has been resolved.

identified2024-11-23T09:11:30.012Z

We are working with our upstream provider to have this issue resolved as soon an possible.

Report: "Degraded performance Teamwork Desk"

Last update 2024-11-27T08:44:02.322Z

resolved2024-11-27T08:44:02.303Z

This incident has been resolved.

monitoring2024-11-26T22:14:36.419Z

A fix has been deployed, and we are monitoring. Thanks for your patience.

investigating2024-11-26T20:45:32.859Z

We are continuing to investigate this issue.

investigating2024-11-26T20:13:18.191Z

We are currently seeing some degraded performance with Teamwork Desk, we are currently investigating.

Nov 20, 2024

Report: "We are currently investigating issues with Teamwork Desk in our EU region."

Last update 2024-11-20T11:02:21.662Z

resolved2024-11-20T11:02:21.643Z

This incident has been resolved

monitoring2024-11-20T09:17:35.993Z

A fix has been implemented and we are monitoring the results.

investigating2024-11-20T08:53:52.029Z

we are currently investigating this issue

Nov 6, 2024

Report: "Chat EU login failing"

Last update 2024-11-06T15:16:15.371Z

resolved2024-11-06T15:16:15.354Z

The incident is resolved. New pods got spun up and started processing the queue, after a queue was consumed everything is back to normal

investigating2024-11-06T15:11:34.733Z

We are currently investigating this issue.

Oct 16, 2024

Report: "Investigating reports of issues loading Teamwork Desk""

Last update 2024-10-16T18:01:58.994Z

resolved2024-10-16T18:01:58.976Z

This incident has been resolved

monitoring2024-10-16T17:12:56.117Z

A fix has been deployed, normal service has been restored, however we continue to monitor closely.

identified2024-10-16T16:45:56.825Z

The Issue has been identified and a fix is being prepared.

investigating2024-10-16T15:07:57.379Z

We are currently investigating this issue.

Oct 7, 2024

Report: "We are currently investigating issues with Teamwork Desk in our US region."

Last update 2024-10-07T17:35:45.697Z

resolved2024-10-07T17:35:45.680Z

This incident has been resolved.

monitoring2024-10-07T16:08:38.340Z

A fix has been implemented and we are monitoring the results.

identified2024-10-07T15:27:24.137Z

We are continuing to work on a fix for this issue.

identified2024-10-07T15:26:40.980Z

The issue has been identified and a fix is being implemented.

investigating2024-10-07T15:26:17.737Z

We are currently investigating this issue.

Sep 18, 2024

Report: "Teamwork Desk - Service Degradation"

Last update 2024-09-18T21:04:54.413Z

resolved2024-09-18T21:04:54.395Z

This incident has been resolved.

monitoring2024-09-18T20:42:34.702Z

A fix has been implemented and we are monitoring the results.

investigating2024-09-18T19:51:49.224Z

We're investigating issues with bulk edit/update actions to Teamwork Desk Tickets.

Sep 10, 2024

Report: "Loading issues"

Last update 2024-09-10T08:50:12.707Z

resolved2024-09-10T08:50:12.691Z

Some customers experienced issues accessing Teamwork services from the APAC region. This was due to an AWS Regional outage in APAC. Our team are continuing to investigate measures to mitigate impact of similar regional outages.

investigating2024-09-10T05:24:23.276Z

We are seeing some loading issues for some customers, we are investigating

Aug 8, 2024

Report: "Slow load and login issues"

Last update 2024-08-08T18:51:45.167Z

resolved2024-08-08T18:51:45.154Z

This incident has been resolved.

monitoring2024-08-08T18:22:40.056Z

A fix has been implemented, we continue to monitor performance.

investigating2024-08-08T17:47:07.133Z

We are currently investigating an issue with logins, and slow load times.

Aug 7, 2024

Report: "Teamwork Desk - Inbound Mail Processing Service Interruption"

Last update 2024-08-07T10:37:41.906Z

resolved2024-08-07T10:37:41.893Z

This incident has been resolved.

monitoring2024-08-07T10:03:43.842Z

We are continuing to monitor for any further issues.

monitoring2024-08-07T10:02:59.129Z

A fix was implemented and we are monitoring for results

investigating2024-08-07T08:41:24.626Z

We are currently investigating this issue.

Aug 1, 2024

Report: "Teamwork Desk - Inbound Mail Processing Service Interruption"

Last update 2024-08-01T15:16:13.677Z

resolved2024-08-01T15:16:13.663Z

Service has been restored. We apologise for interruption to service.

monitoring2024-08-01T13:26:30.359Z

A fix has been implemented and we are monitoring the results.

identified2024-08-01T12:23:57.867Z

The issue has been identified and we're working with our provider to resolve ASAP.

investigating2024-08-01T11:26:59.817Z

We are currently investigating this issue.

Jul 18, 2024

Report: "Login issues"

Last update 2024-07-18T10:32:25.641Z

resolved2024-07-18T10:32:25.624Z

This incident has been resolved.

monitoring2024-07-18T10:21:07.904Z

A fix has been implemented, and we are monitoring. Thanks for your patience.

investigating2024-07-18T10:18:02.244Z

We are currently seeing loading issues with Teamwork.com, we are investigating

Jul 17, 2024

Report: "We are currently investigating issues with Projects in the US region"

Last update 2024-07-17T00:20:30.135Z

resolved2024-07-17T00:20:30.119Z

This incident has been resolved.

monitoring2024-07-17T00:16:21.307Z

A fix has been implemented and we are monitoring the results.

investigating2024-07-17T00:09:57.839Z

Engineers have identified the core issue is an isolated API endpoint failing - close to a resolution and hope to be back online soon

investigating2024-07-16T23:22:28.640Z

We are currently investigating this issue.

Jun 21, 2024

Report: "Spaces & Projects Notebook collaborative editing feature currently experiencing issues in the US region"

Last update 2024-06-21T13:30:08.982Z

resolved2024-06-21T13:30:08.964Z

This incident has been resolved.

monitoring2024-06-21T12:56:42.020Z

A fix has been implemented and we are monitoring the results.

investigating2024-06-21T12:10:27.502Z

We are currently investigating this issue

Jun 20, 2024

Report: "US Projects API issues"

Last update 2024-06-20T17:34:30.240Z

resolved2024-06-20T17:34:30.223Z

This incident has been resolved.

identified2024-06-20T17:31:47.837Z

The issue has been identified and a fix is being implemented.

investigating2024-06-20T17:25:33.341Z

We are currently investigating Projects API issues in the US region

Jun 6, 2024

Report: "Loading issue with Helpdocs"

Last update 2024-06-06T22:11:35.944Z

resolved2024-06-06T22:11:35.926Z

Helpdocs are loading again as expected.

identified2024-06-06T16:18:43.722Z

The issue has been identified and a fix is being implemented.

May 20, 2024

Report: "Sporadic degraded service in Teamwork Desk"

Last update 2024-05-20T14:18:48.446Z

resolved2024-05-20T14:18:48.430Z

This incident has been resolved.

monitoring2024-05-20T12:43:54.536Z

A fix has been implemented and we are monitoring the results.

investigating2024-05-20T11:40:42.447Z

Root cause has been identified and we are working to mitigate the issue

investigating2024-05-20T09:49:13.502Z

We are currently investigating this issue.

May 13, 2024

Report: "Intermittent Login Issues - US and EU regions"

Last update 2024-05-13T16:01:00.951Z

resolved2024-05-13T16:01:00.936Z

Earlier our engineering team deployed a number of counter measures to combat increased levels of malicious traffic to our login endpoints. These measures have restored normal service. Our SRE team continue to monitor traffic patterns and service levels as a priority.

monitoring2024-05-13T13:57:40.170Z

Our engineering team have deployed measures to address increased volumes of malicious traffic to login endpoints. We're continue to monitor system performance.

investigating2024-05-13T12:17:19.042Z

We're investigating reports of intermittent login issues in our EU and US regions. Our engineering team are working to identify the root cause. Further updates to follow.

May 9, 2024

Report: "Login Issues"

Last update 2024-05-09T10:22:12.037Z

resolved2024-05-09T10:22:12.022Z

This incident has been resolved.

monitoring2024-05-09T08:31:56.787Z

A fix has been implemented and we are monitoring the results.

investigating2024-05-09T06:51:00.116Z

We are currently investigating login issues for Teamwork

Apr 15, 2024

Report: "Intermittent login issues in US region"

Last update 2024-04-15T16:48:03.262Z

resolved2024-04-15T16:48:03.249Z

This incident has been resolved.

monitoring2024-04-15T16:13:13.755Z

A fix has been implemented and we are monitoring the results.

investigating2024-04-15T15:04:07.662Z

We are currently investigating this issue.

Report: "Intermittent login issues in US and EU regions"

Last update 2024-04-15T12:21:32.443Z

resolved2024-04-15T12:21:32.421Z

This incident has been resolved.

monitoring2024-04-15T10:41:01.273Z

A fix has been implemented and we are monitoring the results.

investigating2024-04-15T06:42:49.911Z

We are currently investigating this issue.

Mar 18, 2024

Report: "We are currently investigating issues with Desk in our US region"

Last update 2024-03-18T15:11:31.421Z

resolved2024-03-18T15:11:31.406Z

This incident has been resolved

monitoring2024-03-18T14:15:57.080Z

A fix has been implemented and we are monitoring the results.

investigating2024-03-18T13:57:35.355Z

We are currently investigating issues with Desk

Feb 27, 2024

Report: "We are currently investigating issues in our US region"

Last update 2024-02-27T10:03:38.096Z

resolved2024-02-27T10:03:14.945Z

This incident has been resolved.

monitoring2024-02-26T18:06:59.867Z

Services have now been restored following earlier remediation work. Our Engineering team will continue to monitor service closely over the coming hours.

monitoring2024-02-26T17:37:39.266Z

A fix has been implemented and we are monitoring the results.

identified2024-02-26T16:31:37.929Z

Over the past number of hours our Engineering team have observed abnormally high levels of traffic to core services. We have have taken a number of steps to restore full service including scaling these service both horizontally and vertically. We're continuing to monitor the impact of these changes to restore services.

identified2024-02-26T14:58:23.449Z

We are still working on a fix for this issue. The cause was identified and a fix is underway.

identified2024-02-26T13:37:10.539Z

The issue has been identified and a fix is being implemented.

monitoring2024-02-26T12:44:41.300Z

A fix has been implemented and we are monitoring the results.

investigating2024-02-26T12:43:54.169Z

We are currently experiencing connectivity issues with all products In our US Region.

Feb 15, 2024

Report: "We are currently investigating Project creation issues in the US region"

Last update 2024-02-15T16:12:28.107Z

resolved2024-02-15T16:12:28.092Z

This incident has been resolved.

monitoring2024-02-15T16:07:06.486Z

A fix has been implemented and we are monitoring the results.

identified2024-02-15T16:02:36.041Z

The issue has been identified and a fix is being implemented.

investigating2024-02-15T15:22:05.847Z

We are currently investigating this issue.

Nov 7, 2023

Report: "We are currently investigating issues in both our US and EU regions"

Last update 2023-11-07T15:17:15.051Z

resolved2023-11-07T15:17:15.036Z

This incident has been resolved.

monitoring2023-11-07T14:33:56.020Z

A fix has been implemented and we are monitoring the results.

identified2023-11-07T14:23:54.928Z

The issue has been identified and a fix is being implemented.

investigating2023-11-07T14:18:39.000Z

We are currently experiencing connectivity issues in our US and EU regions.

Oct 17, 2023

Report: "Some of the services are degraded in the EU region"

Last update 2023-10-17T15:47:22.517Z

resolved2023-10-17T15:47:22.500Z

This incident has been resolved.

investigating2023-10-17T15:36:05.470Z

Some of our services, including Customer Portal, are degraded and we're investigating

Sep 25, 2023

Report: "We are currently investigating issues with Desk in the US region"

Last update 2023-09-25T13:34:07.128Z

resolved2023-09-25T13:34:07.112Z

This incident has been resolved.

monitoring2023-09-25T13:32:35.597Z

A fix has been implemented and we are monitoring the results.

identified2023-09-25T13:32:18.512Z

The issue has been identified and a fix is being implemented.

investigating2023-09-25T13:09:19.860Z

We are currently investigating this issue.

Sep 12, 2023

Report: "We are currently investigating issues with Chat in our US region"

Last update 2023-09-12T15:21:24.491Z

resolved2023-09-12T15:21:24.471Z

This incident has been resolved.

monitoring2023-09-12T14:34:43.491Z

A fix has been implemented and we are monitoring the results.

investigating2023-09-12T14:13:53.992Z

We are currently investigating connectivity issues with Chat In our US regions.

Sep 4, 2023

Report: "Desk application is degraded in US and EU regions"

Last update 2023-09-04T09:46:05.030Z

resolved2023-09-04T09:46:05.019Z

this incident has been resolved

investigating2023-09-04T09:01:30.794Z

We are currently investigating this issue.

Sep 1, 2023

Report: "Service Degraded"

Last update 2023-09-01T10:47:01.387Z

resolved2023-09-01T10:47:01.369Z

This incident has been resolved.

monitoring2023-09-01T10:38:27.488Z

We are continuing to monitor for any further issues.

monitoring2023-09-01T10:36:40.128Z

A fix has been implemented and we are monitoring the results.

investigating2023-09-01T10:13:25.000Z

We are investigating reports of issues with Projects, Desk, Spaces and Chat in the EU region

investigating2023-09-01T10:06:31.368Z

We are aware of a degraded level of service and are actively investigating. More updates to follow.

Aug 31, 2023

Report: "Chat Performance Degradation"

Last update 2023-08-31T13:37:24.284Z

resolved2023-08-31T13:37:24.272Z

This incident has been resolved.

monitoring2023-08-31T12:24:45.576Z

A fix has been implemented and we are monitoring the results.

investigating2023-08-31T10:57:48.124Z

We are currently investigating a degradation in performance on Chat.

Aug 16, 2023

Report: "We are currently investigating issues with Projects in our US region"

Last update 2023-08-16T22:41:47.006Z

resolved2023-08-16T22:41:46.994Z

We believe the issue is related to some workloads consuming more than the expected amount of resources and have scaled the workloads accordingly. We are still investigating the exact root cause.

monitoring2023-08-16T21:09:17.470Z

The issue has been resolved. We are still investigating the root cause.

investigating2023-08-16T20:41:05.865Z

We are currently investigating issues with Projects in our US region.

Aug 10, 2023

Report: "US Projects affected"

Last update 2023-08-10T16:13:41.428Z

resolved2023-08-10T16:13:41.412Z

Incident Resolved.

monitoring2023-08-10T15:46:52.005Z

Fix deployed - Monitoring

investigating2023-08-10T15:36:47.832Z

Investigating issues loading Projects and Tasks

Jul 18, 2023

Report: "Projects Search Issues"

Last update 2023-07-18T19:59:40.730Z

resolved2023-07-18T19:59:40.708Z

This incident has been resolved

identified2023-07-18T17:02:58.992Z

We are currently scaling up our backend services. Expected ETA 3hrs.

Jun 28, 2023

Report: "We are experiencing intermittent issues when opening and replying to tickets in the US region."

Last update 2023-06-28T12:33:12.812Z

resolved2023-06-28T12:33:12.798Z

This incident has been resolved.

monitoring2023-06-28T09:17:30.004Z

We are continuing to monitor the fix for any further issues.

monitoring2023-06-28T07:05:08.079Z

We are continuing to monitor the fix for any further issues.

monitoring2023-06-27T23:13:09.119Z

We are continuing to roll out the fix and as of now the majority of scenarios should be covered. There may be some residual errors being closely monitored.

monitoring2023-06-27T19:14:07.985Z

We have begun a controlled deployment of a fix and are continuing to monitor its progress

identified2023-06-27T16:34:33.621Z

The issue has been identified and a fix is being implemented. We are still accessing how long the fix will take to fully implement.

investigating2023-06-27T15:36:12.743Z

We are currently investigating the issues.

Jun 15, 2023

Report: "Desk Issues"

Last update 2023-06-15T14:28:18.910Z

resolved2023-06-15T14:28:18.896Z

This incident has been resolved

monitoring2023-06-15T13:50:01.226Z

A fix has been implemented and we are monitoring the results

investigating2023-06-15T13:21:23.371Z

We are continuing to investigate this issue.

investigating2023-06-15T13:20:38.095Z

We are currently investigating an issue with Desk in the US