Historical record of incidents for TeamViewer
Report: "Issues with REACH API"
Last updateWe are currently experiencing a high load on our API servers and are investigating the issue.
Report: "TeamViewer Community - Downgraded Performance"
Last updateWe are currently experiencing latency issues in the TeamViewer Community due to problems with a third-party provider. The root cause has been identified, and their team is actively working on a resolution.We will continue to monitor the situation closely and provide updates as they become available.All other Components are not affected by this.
Report: "TeamViewer Community - Downgraded Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing latency issues in the TeamViewer Community due to problems with a third-party provider. The root cause has been identified, and their team is actively working on a resolution. We will continue to monitor the situation closely and provide updates as they become available. All other Components are not affected by this.
Report: "Connectivity issue"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
A subset of our users are currently experiencing a connectivity issue when accessing our services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
Report: "Connectivity issue"
Last updateA subset of our users are currently experiencing a connectivity issue when accessing our services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
Report: "Outage on TeamViewer Services"
Last updateWe are currently facing an issue with all our Services. We´re investing the issue.
Report: "Outage on TeamViewer Services"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently facing an issue with all our Services. We are investigating the issue.
Report: "Scheduled Maintenance"
Last updateTo help with ensuring that we provide the best service possible with the appropriate resources, we are doing a scheduled short-term maintenance on our TeamViewer core systems. This maintenance may result in a limited availability of our services during this time-period April 05, 08:00 PM - 11:00 PM ( CET ).Running TeamViewer sessions are not affected by limited availability during the maintenance.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Report: "Partial Login and Connection issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
A subset of our users experiencing Login and Connection issues. We´re investigating the issue.
Report: "Partial Login and Connection issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
A subset of our users experiencing Login and Connection issues. We´re investigating the issue.
Report: "Device groups and groups issue for some users"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A subset of users are having issues with the devices and contacts in device groups and groups.
Report: "Device groups and groups issue for some users"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A subset of users are having issues with the devices and contacts in device groups and groups.
Report: "Decreased Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating an issue with decreased product performance.
Report: "WebUI - Device groups are empty (no devices are shown)"
Last updateWe fixed the degraded performance and all our systems are back online and functional.
We fixed the issue which caused the degraded performance and we are monitoring the results. We will update our status page with new information as soon as possible.
Our engineers identified the underlying root cause for the degraded performance and are working on the resolution. We will update our status page with new information as soon as possible.
Impact: Degraded performance Customer impact: A subset of our users are currently experiencing in our WebUI empty device groups. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible. Affected component: TeamViewer Services (WebUI) Recommended public communication: The affected customers can use the TeamViewer Management Console for the Device Groups at the moment.
Report: "Device groups issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Partial device groups functionality issues for a subset of users.
Report: "Device groups issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A subset of users experience issues with device groups not appearing or missing devices in the groups.
Report: "Disappearing device groups"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently having an issue with disappearing device groups.
Report: "Device groups issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our engineers identified the underlying root cause and are working on the resolution. We will update our status page with new information as soon as possible.
A subset of users experience issues with device groups not appearing or missing devices in the groups.
Report: "Login and Web API issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently having degraded performance on Logins and Web API.
Report: "Remote Management - Backup Service"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are experiencing technical issues in our backend services and are proactively investigating.
Report: "Push notifications on Mobile devices"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue with missing push notifications on mobile devices using TeamViewer. The affected applications are TeamViewer Mobile Host and AssistAR.
Report: "Remote Management - Backup Service"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating the issue of failed Remote Management Backup Services failing randomly.
Report: "Connectivity issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
Our engineers identified the underlying root cause for a connectivity issue and are working on the resolution. We will update our status page with new information as soon as possible.
Report: "Authentication Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Not receiving TeamViewer emails"
Last updateThis incident has been resolved.
We fixed the issue which caused the TeamViewer emails issue and we are monitoring the results. It looks good so far. We will update our status page with new information as soon as possible.
Our users are currently experiencing an issue receiving TeamViewer emails. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
Report: "Login issues / Device Groups not Loading"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Connectivity issue - TeamViewer WebClient"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We identified a connectivity issue with the TeamViewer Webclient (web.teamviewer.com) and we are working on the resolution. We will update our status page with new information as soon as possible.
Report: "Single Sign-On accounts not being redirected to their respective identity providers"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Reach API connectivity issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our engineers have not yet confirmed the underlying root cause, and they are working on the identification. We will update our status page with new information as soon as possible.
Report: "Incident with all Push Notifications for Smartphones"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Incident with all Push Notifications for Smartphones"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue. The situation appears to have stabilized. Metrics have improved, and push notifications are now being received reliably.
We are currently investigating this issue.
Report: "Issues with TeamViewer Components"
Last updateThis incident has been resolved.
The issue has been addressed and we are monitoring the systems to guarantee the service.
Services should be back to normal, but initial connection to the TeamViewer network may be slow.
We´ve applied measures and are recovering slowly. We monitor and apply further measures to mitigate the remaining impact.
We identified an issue that has impact to our services and are applying measures to restore service.
Report: "TeamViewer Ticketsystem"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
TeamViewer Support can´t send replies but still receives tickets, we are currently investigating the issue. Please feel free to use our chat or the phone in the meantime until the problem is resolved.
TeamViewer Support can´t send replies but still receives tickets, we are currently investigating the issue.
Report: "TeamViewer Customer portal - connectivity issue"
Last updateThis incident has been resolved.
Connection error when trying to use the TeamViewer Customer portal.
Report: "Login Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue affecting the login services.
Report: "Degraded Performance"
Last updateThis incident has been resolved.
A subset of our users is currently experiencing latency or errors when accessing TeamViewer and the Management Console, primarily in the United States. Our engineers have identified a preliminary root cause and are working to mitigate the issue. We will publish the next status update as soon as possible.
Report: "Connectivity issue"
Last updateThis incident has been resolved.
We fixed the issue which caused the connectivity issue and we are monitoring the results as we send partial traffic on it. It looks good so far. We will update our status page with new information as soon as possible.
We are currently encountering issues with one of our backend databases. As a result, clients may experience difficulty logging in, and disruptions to our services are anticipated.
Our engineers identified the underlying root cause for a connectivity issue and are working on the resolution. We will update our status page with new information as soon as possible.
Report: "Push notifications"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently having issues with one of our backend services. Push notifications to our Android and iOS apps will be received with a delay."
Report: "Connectivity issue"
Last updateThis incident has been resolved.
The connectivity issue appears to be fixed and we are monitoring the results as we send partial traffic on it. It looks good so far. We will update our status page with new information as soon as possible.
We are diligently conducting further investigations into this matter.
A subset of our users are currently experiencing a connectivity issue when accessing our services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
Report: "Degraded Performance"
Last updateWe fixed the degraded performance and all our systems are back online and functional.
We fixed the issue which caused the degraded performance and we are monitoring the results as we send partial traffic on it. It looks good so far. We will update our status page with new information as soon as possible.
A subset of our users are currently experiencing issues with password reset. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
Report: "Homepage - Support page not accessible"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Longer loading times"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
A subset of users experiencing long loading times for their device lists.
Report: "Wrong timestamps"
Last updateIdentified - a server node switched to an erroneous time, resulting in some events and action having a wrong timestamp Monitoring - A fix is implemented and we are assessing the impact of the incident
Report: "Phone system - Degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently in the process of migrating our Phone system, availability and call quality may be disrupted. We have identified the root cause and we are working on it.
Report: "Degraded Performance"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
Our engineers identified the underlying root cause for the degraded performance and are working on the resolution. We will update our status page with new information as soon as possible.
Report: "Degraded Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
Our engineers identified the underlying root cause for the issue related to Community Knowledgebase and are working on the resolution. We will update our status page with new information as soon as possible.
A subset of our users are currently experiencing issues when accessing our Community Knowledgebase. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
Report: "Connectivity issue"
Last updateWe fixed the connectivity issue and all our systems are back online and functional.
We fixed the issue which caused the connectivity issue and we are monitoring the results as we send partial traffic on it. It looks good so far. We will update our status page with new information as soon as possible.
A subset of our users are currently experiencing a connectivity issue when accessing our services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
Report: "Partial Outage - TeamViewer connections not possible"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
Our engineers identified the underlying root cause for the partial outage, that TeamViewer connections were not possible for a limited time . We will update our status page with new information as soon as possible.
Report: "Degraded Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
A subset of our users are currently experiencing a short product disruption for their Tensor licenses. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
Report: "Degraded Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our team is still working on the fix for the issue related to SSO.
Our engineers are still working on the solution and we will post updates as soon as possible.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
A subset of our users are currently experiencing issues when logging in with SSO. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
Report: "Degraded Performance"
Last updateWe fixed the degraded performance and all our systems are back online and functional.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Degraded Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
A subset of our users are currently experiencing latency when accessing our services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
Report: "Degraded Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We’re experiencing a service outage with the TeamViewer Community. Our service provider is currently working to restore the service. We apologize for any inconvenience. A high number of users may be affected.
Report: "Degraded Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A subset of our users are currently experiencing latency when accessing our services. We're experiencing a performance issue which may impact TeamViewer startup. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
Report: "Degraded Performance"
Last updateWe fixed the connectivity issue and all our systems are back online and functional.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A subset of our users are currently experiencing latency when accessing our services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
Report: "Degraded Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
A subset of our users are currently experiencing latency when accessing our services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.
Report: "Degraded Performance"
Last updateWe fixed the degraded performance and all our systems are back online and functional.
A fix has been implemented and we are monitoring the results.
Our engineers identified the cause for the connectivity issues due to a network infrastructure problem at our hosting provider. We will update our status page with new information as soon as possible.
We are continuing to investigate this issue.
A subset of our users are currently experiencing connectivity issues due to a network infrastructure problem at our hosting provider. We will update our status page with new information as soon as possible.