Is Teampay Down Right Now? Check if there is a current outage ongoing.

This issue has been resolved.

Users are able to access the application. The team will continue to monitor.

We are currently investigating an issue in which users receive a 504 error at app.teampay.co and are unable to access the application.

This issue has been resolved.

Users are able to access the application. The team will continue to monitor.

We are currently investigating an issue in which users receive a 504 error at app.teampay.co and are unable to access the application.

Slack reports that the issue has been resolved.

As of 4:47pm EDT, Slack has reported an ongoing incident on their status page that may affect login to the Teampay web application via Slack authentication. We are monitoring the issue and will report back when the issue is resolved. https://slack-status.com/

Slack has reported their incident resolved. Users with Slack authentication into Teampay are able to access the application.

Slack continues to restore service to impacted users. While some users may now be able to login to Slack or access Teampay's web application via Slack auth, the issue is not confirmed fixed for all users. We continue to monitor the situation, and will provide an update when we are certain all of our users are able to access the Teampay application again.

Slack is currently experiencing a major outage affecting Login/SSO, APIs, and other workflows that are impacting customers from using Slack or authenticating into the Teampay web application via Slack auth. Email auth users and MS Teams users should be able to continue to use the applications as expected. The team is monitoring the situation and will let you know when Slack is back online. https://slack-status.com/

This issue has been resolved.

The team has identified a fix and is working on it.

This issue has been resolved.

Some users are unable to make purchase requests. The issue has been identified, and the team is working on a fix.

This issue has been resolved.

The issue has been identified and the team is implementing a fix.

We are investigating an issue where some users are unable to retrieve card details.

This issue has been resolved.

The majority of Marqeta services are now stable. The team continues to monitor until all API functionality is restored.

Customers on our Marqeta payment processor may be experiencing intermittent issues with card creation, retrieving balances, and transactions reflected in the application due to an external outage. We are monitoring and working with our partners to resolve.

This issue has been resolved.

The issue has been identified and the team is working on a fix.

Users are unable to login to the Teampaygo iOS application.. The team is currently investigating the issue.

This incident has been resolved.

Customers should no longer have any issues logging in with Okta to the Teampay application.

A fix has been implemented and the team is monitoring.

Some customers using Okta Authentication are unable to login. We are currently investigating the issue.

This issue has been resolved.

A fix has been implemented and we are monitoring results.

We are investigating an ongoing issue in which customers are not able to retrieve card details for new, approved card requests. We will update when available

The issue is resolved and SVB customers are able to retrieve card details.

We are currently investigating an issue that is preventing SVB customers from provisioning or loading card details.

Our partners at SVB have resolved the issue and virtual card numbers are available.

Teampay has identified an issue with card numbers not appearing for virtual cards for customers using Teampay’s SVB integration. We have reached out to SVB and appreciate your patience as we work to get this resolved.

This issue is resolved. MS Teams users are able to access Teampay tab within the client.

The issue has been identified and the team is working on a fix.

Our MS Teams users may be experiencing an issue accessing the application in the Teams client. The team is investigating the issue.

This issue has been resolved.

A fix has been implemented and the application is available for use.

The Teampay application is currently unavailable. The team is investigating at this time.

Our partners have confirmed that this issue is resolved.

Unfortunately, SVB customers continue facing issues during Virtual Card Number creation, generation and authorization. We will monitor the situation and will let you know when we receive confirmation that the issue is resolved again.

This is resolved.

A fix has been implemented, and the team continues to monitor at this time.

We are currently investigating an issue preventing customers from being able to login to Teampay.

This issue has been resolved.

Some customers are experiencing an issue with the purchase request submit button in the web application. The team has identified the issue, and are deploying a fix.

This issue is confirmed resolved, and the SVB settlement process is back to normal operations.

Our partners believe the issue to be resolved and we've received corrected settlement files. Our team is processing the corrected data and will review to confirm.

This issue is ongoing and we continue to work with SVB and Mastercard to resolve.

We are continuing to work on a fix for this issue.

As a result of MasterCard incident INC000000345984, we have been notified that Silicon Valley Bank (SVB) customers may be experiencing a possible gap in settled transactions reflected in Teampay from the month of October. We are currently working with MasterCard and SVB to remediate the issue and will let you know as soon as we have reached a resolution and once we have confirmed transactions have settled. Please note that with this resolution, all settled transactions from October will still be recorded as occurring in October. We apologize for any inconvenience with your month-end close this may cause. Please let us know if you have any questions.

The issue has been fixed.

The issue has been identified, and the team is working on a fix.

We are experiencing unexpected latency in our web application login flow at this time. The team is investigating the issue.

The incident is resolved.

The team implemented a more durable fix to the issue. Customers are able to access the application. We continue to monitor to ensure there are no further issues.

We are continuing to work on a fix for this issue.

Our monitoring has identified some Customers may have intermittent connectivity issues to the application resumed at this time. The team is working on another solution.

A fix has been implemented and customers are able to access the application. The team continues to monitor to ensure no further issues. Thank you for your patience, and we apologize for the inconvenience.

The team is investigating an issue impacting access to the Teampay application. We appreciate your patience, and apologize for any inconvenience.

This issue has been resolved.

We are currently investigating an issue with degraded performance with logging into the web application. Some users may encounter a 504 gateway timeout.

This incident has been marked resolved by our upstream provider, and our logs show impacted Teampay services back to operational.

We’re seeing signs of improvement with our impacted services, but we’re still monitoring the situation as the upstream provider continues to fully remediate their issues.

Users are now able to access teampay.co as usual. CheckDigit customers may still experience increased rate in declines and issues retrieving existing card details.

Our upstream provider reports having identified the root cause issue and are working on a fix at this time. Meanwhile, we note the following impacts on Teampay services: - Customers should navigate to app.teampay.co to login to our web application at this time - CheckDigit customers may experience an increased rate in declines.

One of our upstream providers is reporting an operational issue with multiple services which may impact some of our integrations. We are working to determine impact on services and will update here as we know more. Users can expect some degraded performance at this time.

SVB reports that the issue with VCN creation, generation and authorizations is now resolved.

Unfortunately, SVB customers continue facing issues during VCN creation, generation and authorization. We will monitor the situation and will let you know when we receive confirmation that the issue is resolved again.

We have received confirmation that the issue with VCN creation, generation, and authorizations has been resolved.

SVB reports that some customers may face issues during VCN creation, generation and authorization. We will monitor the situation and will let you know when we receive confirmation that the issue is resolved.

The immediate performance issue has been resolved. The team will be moving forward with longer-term initiatives to further improve web application performance.

The team is investigating an issue with some pages in the Teampay web application loading slowly.

Since about 1:00pm EDT, customers should no longer experience issues with logging into the web application. The team continues to monitor and do not expect any further issues. Thank you for your patience and understanding.

Some customers may be experiencing issues logging into the Teampay web application, and receiving a timeout error. The team is investigating the issue, and we will report back as we know more. Thank you for your patience while we work through this issue.

This incident has been resolved.

The immediate issue has been mitigated. Customers who were experiencing slow load times on our web application should now be able to navigate the application as normal. The team will continue to monitor while additional improvements are put in place to prevent further issues.

Some users are experiencing slow load times on our web application. Thank you for your patience and understanding as we work diligently to resolve the issue.

Slack reports that they've released a fix. We no longer observe errors with our API calls. Marking resolved.

Slack is reporting an ongoing incident where some users are experiencing issues with loading and sending messages in Slack. We will continue to monitor the situation and update as we know more.

After monitoring, this incident is now resolved.

Customers may have experienced slower than normal load times of requests, transactions or other pages within the application. Customers should be experiencing normal load times now. The immediate issue is mitigated, but the team continues to actively monitor the situation.

Some customers may be encountering slow load times on the application. The team is investigating and will post updates as soon as we have more information. We apologize for any inconvenience this may cause, and appreciate your patience.

The team has implemented a fix for the issue. Customers are able to login (if they were unable) and the application performance has returned to normal.

Some users are unable to login to new web application sessions and may encounter a 504 gateway timeout error. The team is investigating, and we will update as we know more.

The issue has been monitored and determined to be resolved.

The team is now monitoring.

Some users may be experiencing some intermittent connectivity issues at this time. The team is investigating and will update as we know more.

The issue is fixed, and we no longer see 504 timeouts for users after monitoring the last hour.

We're currently investigating an incident where some of our users are encountering a 504 gateway timeout error. The error seems to be intermittent, affecting only a small portion of our users. The team is working to identify the issue as quickly as possible. We will continue to update this status page with any new information as it becomes available.

Customers with SVB funding sources: Yesterday, Silicon Valley Bank (SVB) <a href="https://www.reuters.com/business/finance/silicon-valley-bank-conducting-business-usual-new-ceo-says-2023-03-14/">announced</a> that all depositors will have access to their money beginning Monday Mar 13, 2023. While SVB works to release funds to your SVB account, you may still be experiencing card declines. Please contact your Customer Success Manager or our support teams at support@teampay.co if you have any questions.

We are continuing to work on a fix for this issue.

Customers with SVB funding sources: While the government announced that access to funds will be available starting Monday, March 13, new cards will not be provisioned and card transactions on existing cards may decline as these funds get back up and running. Please reach out to support@teampay.co or your Customer Success Manager to discuss alternative funding options.

A fix has been implemented, and users with Accountant role can see bills.

The team has identified an issue that has caused accountants to be unable to view bills. A fix will be in place shortly.

We have been monitoring the issue related to purchase requests routing, and can now call the issue resolved. UI changes to approver avatars has also been fixed.

Some customers may still experience issues with Purchase Requests routing for requests. The team is working through a fix on requests made prior to yesterday's fix being implemented and a few UI changes related to approver avatars.

The issue with incorrect routing of purchase requests has been resolved.

We are continuing to work on a fix for this issue.

Some customers are experience inconsistent routing of purchase requests. We have identified a cause and are working through a fix now.

This incident has been marked resolved.

A fix has been implemented and customers are able to submit purchase requests at this time. The team continues to monitor to ensure there are no further issues.

The issue has been identified, and the team is deploying a fix.

Customers are unable to submit purchase requests in web & Slack. The team is investigating the issue and will provide an update as soon as possible.

This incident has been resolved. Accountants may now access the Payables - Ready to Pay page in the web application without issue.

A fix has been implemented and we are monitoring the results.

Payables - Pending Approval, Paid, and All pages load as expected. Bill payments may continue to be made from the following. > Navigate to the Payables All page > Navigate to the PO Committed Detail page

We are investigating an issue for the Payable - Bills Ready to Pay page, which is unable to load in our web application for some users.

This incident has been Resolved. All TeampayGo iOS application users should be able to login as expected at this time.

The team continues to investigate the issue leading to some physical card users being unable to login to our iOS application. Meanwhile, impacted users may login to their account via desktop or mobile web to manage their physical cards (e.g. add funds, create virtual card numbers, view transactions, etc.). We will provide an update as we learn more.

Catalyst card users are unable to login to the TeampayGo iOS application after their sessions have expired. The team is currently investigating this issue.

The incident was resolved as of 12:41pm EST. No additional issues have been observed during monitoring.

A fix has been implemented, and we are monitoring results. Users are able to access Teampay.

Starting at 12:14pm EST, users began experiencing 50x errors when accessing the application. The team is investigating the issue.

This incident has been resolved.

This issue has been resolved and transaction notifications should be happening normally.

We are aware that some customers may not be receiving notifications of their transactions. These customers are able to transact as normal, and these will settle in our systems nightly reconciliation process. The team is investigating the issue now to find the root cause. We will update when resolved.

Issues with provisioning SVB cards have been resolved, and card provisioning for SVB is working normally.

We are intermittently unable to provision SVB cards for a subset of customers. We are currently investigating with our partner to determine a root cause.

The issue with the Committed View is resolved, and the page should load as normal.

We have identified the issue that is primarily affecting the Committed view in the web app. The team is working on a fix.

We are currently investigating an issue where some pages in the web application may be slow or failing to load.

Our third-party provider has confirmed that the issue is resolved. We confirm that transactions are processing as expected.

We are investigating an issue regarding card declines since 12:56:49 EDT. Not all users are impacted as it is isolated to a third-party provider.

This incident has been resolved.

A fix has been implemented and the team is monitoring.

The team is aware that CVV codes are intermittently unavailable for some customers. The issue has been identified and a fix is in progress with our third-party provider.

The team has identified and resolved the issue with displaying CVV codes.

Virtual cards are currently not displaying the CVV code. The team is investigating, and will update when the issue has been identified and resolved.

This incident has been resolved.

A fix has been implemented and we are monitoring.

The issue has been identified and the team is working on a solution.

Some users are currently unable to create new cards, and may have transactions decline on existing cards. The team is investigating the issue at this time.

The incident is resolved, and users are able to login.

We are continuing to work on a fix for this issue.

Some users are unable to login and are receiving a 500 internal server error. The team has identified the issue, and is working on a fix.

The incident has been resolved by our partner. We are continuing to monitor.

We have identified that the integration with one of our partners has been impacted due to their scheduled maintenance. Some customers will be unable to provision cards or view card details. The issue is being investigated and addressed.

This incident has been resolved.

We are back to operational. Any remaining transactions from approximately 3:03pm EST to 3:35pm EST will be reconciled via automated clearings in tonight's regular process. The team will continue to monitor and will update the status to Resolved once processing is confirmed.

The application experienced an outage today. The team has identified and fixed the issue and are in progress of ensuring reconciliation of any transactions that occurred during that time.