Teamleader

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Last checked from Teamleader's official status page

Historical record of incidents for Teamleader

Report: "Segments not visible in Teamleader Focus"

Last update
resolved

The issue has been resolved and segments are visible for all Teamleader Focus users.

monitoring

A fix has been implemented and segments are again visible for Teamleader Focus users. We are monitoring the situation.

identified

The issue has been identified and a fix is being implemented.

investigating

We have encountered an issue where segments are not visible at the moment in Teamleader Focus. We are working on showing these again as soon as possible.

Report: "Teamleader Focus - Degraded performance"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Teamleader Focus is currently experiencing technical difficulties and may be causing certain pages to be slow or unresponsive. Our development team is investigating the cause and we will provide an update as soon as the issue evolves.

Report: "Issues with EWS / Outlook upstream provider"

Last update
resolved

The incident has been marked as resolved by Microsoft after an extensive monitoring. Everything regarding the Exchange Web Services and the Outlook upstream provider is working as expected.

monitoring

The issues with the Exchange Web Services and the Outlook upstream provider seem to have been resolved for the time being, we're monitoring the situation; our services are operational again.

identified

The issue has been identified and confirmed by our 3rd party provider Microsoft. Microsoft is currently deploying and monitoring a fix which should resolve the issue shortly.

investigating

We are continuing to investigate this issue.

investigating

There are currently issues with the Exchange Web Services and the Outlook upstream provider, which might impact our Outlook integrations. We are currently monitoring the situation to make sure that these services can be restored as soon as possible once available again.

Report: "Login via Microsoft SSO not working"

Last update
resolved

This incident has been resolved.

investigating

Microsoft users are not able to log in via SSO, we are currently investigating the issue. Please log in with email address and password instead. We will come back with an update asap.

Report: "Teamleader Focus slow/unavailable"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently experiencing a service disruption in Teamleader Focus. Our development team is working to identify the root cause and implement a solution. We will provide an update as soon as the issue evolves.

Report: "Teamleader Focus Mobile App: Service Disruption"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented for which we ask you to update your Teamleader Focus app. We are further monitoring the results.

investigating

We are currently experiencing a service disruption on our Mobile App. Our development team is working to identify the root cause and implement a solution. We will provide an update as soon as the issue evolves.

Report: "Issue with processing of paper postal invoices"

Last update
resolved

This incident has been resolved.

monitoring

The issue has been identified, and we implemented a fix. We are monitoring whether we get the desired results.

investigating

Due to an issue with a 3rd party provider we cannot ensure correct processing of paper postal invoices. We are contacting them as we speak.

Report: "Issues with file upload in Teamleader Focus"

Last update
resolved

This incident has been resolved.

investigating

There is currently an issue when uploading files in our web and mobile application. We're working on a fix and will provide an update as soon as possible.

Report: "InvoiceCloud and CloudSign unavailable"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results

investigating

InvoiceCloud and CloudSign are not loading at the moment. We're investigating the cause and will provide an update as soon as possible.

Report: "Contact forms unavailable due to expired certificate"

Last update
resolved

This incident has been resolved.

monitoring

We were able to update the certificate and are monitoring the results

investigating

https://meeting.teamleader.eu/ is unavailable due to an expired certificate, we are investigating the cause and will get back to you asap

Report: "Teamleader Focus is not available"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results. Please refresh your page if you still see a blank screen.

investigating

We are experiencing some downtime at the moment. Our development team is investigating this as we speak. We will provide an update as soon as the issue evolves.

Report: "We are experiencing OAuth authentication issues, which blocks mobile app login and other connected applications"

Last update
resolved

Our development team has resolved the issue. We will keep a close eye if further issues may occur. We thank you for your patience.

investigating

We are currently investigating this issue

Report: "Teamleader Focus slow"

Last update
resolved

This incident has been resolved

monitoring

In order to fully resolve the issue, we will have a scheduled downtime November 12th, 23:00 until November 13th, 01:00 CET. Teamleader Focus will be unavailable during that time frame.

monitoring

We are continuing to monitor for any further issues.

monitoring

We are continuing to monitor for any further issues

monitoring

The performance has stabilised and we are further monitoring the situation

investigating

Teamleader Focus is currently experiencing a higher than normal amount of load, and may be causing pages to be slow. Our development team is investigating the cause and we will provide an update as soon as the issue evolves.

Report: "Meeting rooms, contact forms, appointment types and related booking links of our Customer Meeting Add on are unavailable"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating the issue and will keep you up to date

Report: "Teamleader Focus - Customer Meeting Add-On Service Disruption"

Last update
resolved

Our team has identified and resolved the issue. All systems are operational.

identified

We are currently experiencing a service disruption for the Customer Meeting Add-On. Our development team has identified the root cause and is implement a solution. We will provide an update as soon as the issue evolves.

Report: "Teamleader down"

Last update
resolved

This incident has been resolved.

monitoring

Loading times are back to normal, we are further monitoring.

investigating

The following modules are currently unavailable: deals, quotations, projects, work orders, timesheets. We are currently investigating the issue and will post updates soon.

Report: "Google services down"

Last update
resolved

The incident has been resolved.

investigating

Due to Google services that are down, our integration with Google calendar and planning events with the customer meeting add-on might not work as expected.

Report: "Teamleader Focus is not available"

Last update
resolved

The incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the result. Teamleader Focus should be up and running again. Please contact our support team if you are still experiencing some issues: https://support.focus.teamleader.eu/en/support/tickets/new

identified

We are continuing to work on a fix for this issue.

identified

Our development team has found the cause and is fixing the issue as we speak. Teamleader Focus should be up and running again soon. Thank you for your patience. We will provide an update as soon as the issue evolves

investigating

Teamleader Focus is slow. Our development team is investigating as we speak. We will provide an update as soon as the issue evolves.

Report: "Invoice update issues"

Last update
resolved

This incident has been resolved.

monitoring

The problem has been identified and we have implemented a fix. We will keep on monitoring for any further issues.

investigating

We are currently experiencing issues with the remarks field of the invoices, as well as changing data on invoices and saving drafts. We are investigating as we speak.

Report: "Teamleader Focus slow"

Last update
resolved

This incident has been resolved.

monitoring

Monitoring: we have implemented a fix and we are monitoring the results.

investigating

Teamleader Focus is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. Our development team is investigating the cause and we will provide an update as soon as the issue evolves.

Report: "Teamleader Focus slow"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Teamleader Focus is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. Our development team is investigating the cause and we will provide an update as soon as the issue evolves.

Report: "Teamleader Focus slow"

Last update
resolved

This incident has been resolved.

monitoring

Monitoring: we have implemented a fix and we are monitoring the results.

investigating

Teamleader Focus is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. Our development team is investigating the cause and we will provide an update as soon as the issue evolves.

Report: "Email delivery delayed"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

We have implemented a fix and we are monitoring the results.

investigating

We are continuing to investigate the issue and are still in contact with our email provider to get it fixed ASAP.

investigating

Emails sent since 8h20 (CET) this morning are delayed. We're investigating the cause together with our email provider and will give an update as soon as possible. You can keep on sending emails, but they will only be delivered once the issue has been solved.

Report: "Teamleader Focus slow"

Last update
resolved

Our development team has resolved the issue. We will keep a close eye if further issues may occur. We thank you for your patience.

monitoring

We have implemented a fix and we are monitoring the results.

identified

Teamleader Focus is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. Our development team is investigating the cause and we will provide an update as soon as the issue evolves.

Report: "Download links blocked by antivirus (Avast & AVG)"

Last update
resolved

This incident has been resolved.

monitoring

Our development team was able to implement a fix. You should be able to download documents from Teamleader Focus again. We will keep a close eye if further issues may occur. We thank you for your patience. If you are still experiencing issues you can contact our support team via the following link: https://support.teamleader.eu/en/support/tickets/new

identified

Download links for documents created in Teamleader Focus seem to be blocked by antiviruses AVG & Avast. We are looking into the issue to solve this asap. Temporary solution: - Disable the antivirus program to download the files from Teamleader Focus. - Manually whitelist https://teamleader.s3.eu-west-1.amazonaws.com/TL_uploaded_files/ (Find out more here: https://support.avast.com/en-us/article/antivirus-scan-exclusions/#s-13281-machiel)

Report: "Download links blocked by antivirus (Avast & AVG)"

Last update
resolved

This incident has been resolved.

investigating

Previews and download from documents seem to be blocked by antiviruses AVG & Avast. We are looking into the issue and are trying to find the root cause and solve this asap. Temporary solution to work with Avast: https://support.avast.com/en-us/article/antivirus-scan-exclusions/#pc Temporary solution to work with AVG: https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Antivirus-scan-exclusions&supportType=home

Report: "Teamleader Focus slow"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

The slowness is under control, and we are putting measures in place in order to prevent further hiccoughs.

investigating

Teamleader Focus is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. Our development team is investigating the cause and we will provide an update as soon as the issue evolves.

Report: "Teamleader Focus slow"

Last update
resolved

This incident has been resolved.

monitoring

We have implemented a fix and we are monitoring the results.

investigating

Teamleader Focus is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. Our development team is investigating the cause and we will provide an update as soon as the issue evolves.

Report: "Teamleader Focus Service Disruption"

Last update
resolved

Our development team has resolved the issue. Your data should be visible again in Teamleader Focus. No data was lost. We will keep a close eye if further issues may occur. We thank you for your patience. If you are still experiencing issues you can contact our support team via the following link: https://support.teamleader.eu/en/support/tickets/new

investigating

We notice a general malfunction in Teamleader Focus due to a mistake in a planned update operation. We assure you no data is lost. We're investigating the issue as we speak and will provide an update as soon as possible.

Report: "Unable to download files from Teamleader Focus in Google Chrome and Firefox"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We identified the issue on our end and are currently implementing a fix.

investigating

We noticed there is an issue when downloading files from Teamleader Focus. Downloaded files are marked as suspicious and the user is unable to open the file. We're investigating the cause and will provide an update as soon as possible.

Report: "Teamleader Focus Service Disruption: Some emails are not being delivered"

Last update
resolved

Our development team has resolved the issue. We will keep a close eye if further issues may occur. We thank you for your patience. Emails that were blocked earlier today, can be found in the email log in your Temaleader Focus account (https://focus.teamleader.eu/email-log.php). We advise you to send these emails again to your correspondent. All emails are now being delivered properly. If you have any questions, you can contact our support team via the following link: https://support.teamleader.eu/en/support/tickets/new

monitoring

All new emails that are being sent from Teamleader Focus are now being delivered properly.. Emails that were blocked before can be found in the email log in your Temaleader Focus account (https://focus.teamleader.eu/email-log.php). We advise you to send these emails again to your correspondent. If you have any questions, you can contact our support team via the following link: https://support.teamleader.eu/en/support/tickets/new

monitoring

we have implemented a fix and we are monitoring the results. All new emails that are being sent from Teamleader Focus are now being delivered properly. We're still investigating a way to process the previously blocked emails.

identified

We are continuing to work on a fix for this issue.

identified

We noticed some of the emails sent via Teamleader Focus are not being delivered (including Teamleader Focus notifications). We're investigating the cause and will provide an update as soon as possible.

Report: "Email processing temporarily delayed"

Last update
resolved

We have experienced a delay in the delivery of emails this weekend. Since this morning, email processing should be fully operational again. All mails sent this weekend should have arrived. Our apologies for any inconvenience.

Report: "Teamleader Focus service disruption - invoice cloud"

Last update
resolved

Our development team implemented a fix and has resolved the issue. All invoices should now be available again on the Invoicecloud. We will keep a close eye if further issues may occur. We thank you for your patience. If you are still experiencing issues you can contact our support team via the following link: https://support.teamleader.eu/en/support/tickets/new

identified

We have identified a service disruption in Teamleader Focus. Invoices are not available anymore on the invoice cloud. Our development team is working to identify the root cause and implement a solution. We will provide an update as soon as the issue evolves.

Report: "Redirect Marketplace not working"

Last update
resolved

Users who have not updated their browsers and programmable frameworks (including OpenSSL (1.0.2)) after 2018 might experience issues to access Teamleader Focus. Below is a list of OS and web clients that will be affected: OpenSSL <= 1.0.2 Windows < XP SP3 (assuming Automatic Root Certificate Update isn’t manually disabled) macOS < 10.12.1 (year 2016) iOS < 10 (iPhone 5 is the lowest model that can get to iOS 10) Android < 7.1.1 (but >= 2.3.6 will work if served ISRG Root X1 cross-sign) Mozilla Firefox < 50 Ubuntu < 16.04 Debian < 8 Java 8 < 8u141 Java 7 < 7u151 NSS < 3.26 Amazon FireOS (Silk Browser) If you are using one of the above, please try updating to the latest version. In case you still encounter issues after upgrading, please contact support.focus@teamleader.eu and mention your current browser/operation system version. The issue also has been resolved on the side of Mailgun (our ticketing and email routing provider). All delayed tickets have been created in Teamleader. If you still experience delays in ticket creation please contact us at support.focus@teamleader.eu with specific examples. All redirect issues to our Teamleader Marketplace have been resolved.

monitoring

Our certificate provider, Let's Encrypt’s certificate expired today (30-Sep-2021). They switched over to their self-signed root certificate (ISRG X1) that does not support outdated browser versions. We already upgraded the certificate of our Marketplace, which should resolve all redirect issues to our Teamleader Marketplace. Users who have not updated their browsers and programmable frameworks (including OpenSSL (1.0.2)) after 2018 might experience issues to access Teamleader Focus. Below is a list of OS and web clients that will be affected: OpenSSL <= 1.0.2 Windows < XP SP3 (assuming Automatic Root Certificate Update isn’t manually disabled) macOS < 10.12.1 (year 2016) iOS < 10 (iPhone 5 is the lowest model that can get to iOS 10) Android < 7.1.1 (but >= 2.3.6 will work if served ISRG Root X1 cross-sign) Mozilla Firefox < 50 Ubuntu < 16.04 Debian < 8 Java 8 < 8u141 Java 7 < 7u151 NSS < 3.26 Amazon FireOS (Silk Browser) If you are using one of the above, please try updating to the latest version. In case you still encounter issues after upgrading, please contact support.focus@teamleader.eu and mention your current browser/operation system version. Be aware, Mailgun (our ticketing and email routing provider) is experiencing the same issues and is investigating as we speak to upgrade their infrastructure. This is causing delays in ticket creation in Teamleader Focus.

investigating

We are continuing to investigate this issue.

investigating

The redirect to our Teamleader Marketplace from the Teamleader app is currently not working, please use the direct link: https://marketplace.teamleader.eu/ Some of our integrations can not be added. There is a delay in the processing of tickets.

Report: "Teamleader Focus is not available"

Last update
resolved

The issue has been resolved. We will keep a close eye if further issues may occur. We thank you for your patience. If you are still experiencing issues you can contact our support team via the following link: https://support.teamleader.eu/en/support/tickets/new

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue.

investigating

We are experiencing some downtime at the moment and we are investigating this as we speak. We will try to come back to you within 30 minutes with an update. We are sorry for the inconvenience and we thank you for your patience.

Report: "Cloudsign not available"

Last update
resolved

This incident has been resolved.

investigating

Cloudsign, our platform to sign quotations online, is down at the moment and we are investigating this as we speak. We will try to come back to you within 30 minutes with an update. We are sorry for the inconvenience and we thank you for your patience.

Report: "Teamleader slowness"

Last update
resolved

After some careful optimisations in our infrastructure we have been monitoring the performance of our platform and consider it to be fully operational again. We are sorry for any inconveniences caused.

investigating

Slowness is mostly under control for now, but it is still possible some hiccoughs might occur. We are trialing a permanent solution with positive results so far. We are sorry for the inconvenience and thank you for your patience.

investigating

Slowness is mostly under control for now, but it is still possible some hiccoughs might occur. We are trialing a permanent solution with positive results so far. We are sorry for the inconvenience and thank you for your patience.

investigating

Slowness is mostly under control for now, but it is still possible some hiccoughs might occur. Investigation is still ongoing to find a permanent solution asap. We are sorry for the inconvenience and thank you for your patience.

investigating

We are continuing to experience some hiccoughs in slowness. Investigation is ongoing to find a permanent solution asap. We are sorry for the inconvenience and we thank you for your patience.

investigating

Slowness is mostly under control for now, but it is still possible some hiccoughs might occur. Investigation is ongoing to find a permanent solution asap. We are sorry for the inconvenience and thank you for your patience.

investigating

We are continuing to experience some hiccoughs in slowness as remainders of our database maintenance of 10/5. The slowness mostly should be under control, but small occurrences are still possible. Investigation is ongoing to find a permanent solution asap. We are sorry for the inconvenience and thank you for your patience.

investigating

We are still experiencing some hiccoughs in slowness as remainders of our database maintenance of 10/5 and we are investigating this as we speak. For now the slowness should be over again, but it could come back. We are sorry for the inconvenience and we thank you for your patience.

monitoring

We are experiencing some hiccoughs in slowness again as remainders of our database maintenance of 10/5 and we are investigating this as we speak. We are monitoring closely, for now the slowness should be over again. We are sorry for the inconvenience and we thank you for your patience.

Report: "Integration authentication issues"

Last update
resolved

All OAuth integrations should be up and running again, including the Outlook 2013 email tracking plug in. In case you would encounter any further issues, please contact us via the question mark in the right upper hand corner of your account>contact us. Our apologies for any inconvenience caused. We thank you for your patience.

monitoring

All OAuth integrations should be up and running again, except for the Outlook 2013 email tracking plug in. In case you would encounter any further issues, please contact us via the question mark in the right upper hand corner of your account>contact us. We will keep you updated about the Outlook 2013 plug in specifically. Our apologies for any inconvenience caused. We thank you for your patience.

identified

Some OAuth based integrations might have stopped working, as the authentication flow is interrupted. This is due to our switch from "Teamleader" to "Teamleader Focus". We are reviewing all our Marketplace integrations that might be affected, and will update you shortly. We apologize for the inconvenience and thank you for your patience

Report: "Images in quotation text broken"

Last update
resolved

Images in quotation text templates should be displayed nicely again. Our apologies for the inconveniences caused.

identified

When using quotation templates with images uploaded into Teamleader Focus, these are shown as broken in the editor. This is due to today's product rebranding. When saving your quotation, however, the images will be displayed correctly on the PDF and in Cloudsign. Your own clients thus won't notice this. We are looking into how to fix the display issue in the editor within your own accounts too. Thanks for bearing with us.

Report: "Integration authentication issues"

Last update
resolved

All integrations should be up and running again automatically. No action from your side is needed. We apologize for the inconveniences caused.

identified

Some integrations might have stopped working, as the authentication flow is interrupted. This is due to our switch from "Teamleader" to "Teamleader Focus". Once our switch has been completed, everything should get back to normal again shortly. We apologize for the inconvenience and thank you for your patience

Report: "Outage webhooks and project planning"

Last update
resolved

We have completed syncing all outdated information for project-planning. We thank you for your patience.

monitoring

We have processed all delayed webhooks. In the upcoming days, all data related to project planning will be updated as well. This might take several days to finish. We'll come back with another update when it's done for all accounts. We thank you for your patience and we apologise for this inconvenience?

identified

Webhooks and project planning are back operational but we are still looking into processing and syncing all updates that happened between yesterday 15:00 CEST and today 12:00 CEST. We are very sorry for this inconvenience

identified

We have identified an isue where we no longer send out webhooks and sync data to project planning. Project planning will show outdated information since 15:20 May 17th, as we speak we are looking into a solution to resolve the outdated information.

Report: "Teamleader slowness"

Last update
resolved

After carefully monitoring we are confident that the slowness caused after our database upgrade has been resolved.

monitoring

The performance issues should have been fixed, we'll keep on monitoring the situation closely. We sincerely apologize for the inconvenience

identified

We have processed our webhooks backlog. All webhooks should be received in realtime again.

identified

We put everything in place to keep the slowness to a minimum, while we are investigating further. Thank you for bearing with us.

identified

We have identified some additionals issues. We thank you for your patience

monitoring

The performance issues should have been fixed, we'll keep on monitoring the situation closely. If you don't notice a better performance yet, please try deleting cache and cookies from your browser.

monitoring

We identified the root cause and were able to put some improvements live. We are still looking into fixing some more small issues. If you don't notice a better performance yet, please try deleting cache and cookies from your browser. Thank you for bearing with us.

investigating

Our nightly migration caused unforeseen consequences, with a Teamleader outage as a result. We are looking into fixing these consequences asap. We are sorry for the inconvenience and we thank you for your patience.

investigating

We are continuing to investigate this issue. We are sorry for the inconvenience and we thank you for your patience.

investigating

We are continuing to investigate this issue. We are sorry for the inconvenience and we thank you for your patience.

investigating

We are continuing to investigate this issue.

investigating

We are experiencing slowness and we are investigating this as we speak. We will come back to you with an update within 30 minutes. We are sorry for the inconvenience and we thank you for your patience.

Report: "Slower response time"

Last update
resolved

This incident has been resolved.

monitoring

We were able to fix the issue. We will be monitoring the situation for further issues. Thank you for bearing with us and we are sorry for the inconvenience.

identified

We are continuing to work on a fix for this issue.

identified

We are noticing Teamleader is experiencing a slower response time. Our team is investigating this issue. We will try to be back with an update in 30 minutes. We are sorry for the inconvenience this may cause and we thank you for your patience.

Report: "Teamleader slowness"

Last update
resolved

This incident has been resolved.

monitoring

We have implemented a fix and Teamleader is fully functional again. We'll keep monitoring the results. We thank you for your patience

identified

We have identified the issue and are working towards a solution. We are very sorry about this inconvenience and we thank you for your patience.

investigating

We are continuing to investigate this issue.

investigating

We are experiencing slowness and we are investigating this as we speak. We will come back to you with an update within 30 minutes. We are sorry for the inconvenience and we thank you for your patience.

Report: "Teamleader slowness"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are experiencing slowness and we are investigating this as we speak. We will come back to you with an update within 30 minutes. We are sorry for the inconvenience and we thank you for your patience.

Report: "Chat unavailable for BOOST users in Chrome and Edge"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified by our external chat provider and a fix has been implemented.

investigating

Our chat provider is still continuing to investigate this issue. We are sorry for the inconvenience and we thank you for your patience. In the meanwhile you could use the chat in Safari or Firefox, where the chat is still available.

investigating

Our chat provider is still continuing to investigate this issue. We are sorry for the inconvenience and we thank you for your patience. In the meanwhile you could use the chat in Safari or Firefox, where the chat is still available.

investigating

Our chat provider is still continuing to investigate this issue. We are sorry for the inconvenience and we thank you for your patience.

investigating

Our chat provider is still continuing to investigate this issue. We are sorry for the inconvenience and we thank you for your patience.

investigating

Our chat provider escalated the issue. We hope to have this resolved asap. We are sorry for the inconvenience and we thank you for your patience.

investigating

We are still in contact with our chat provider to identify the issue. We will keep you updated. Our apologies for the inconvenience.

investigating

We are in contact with our chat provider to identify the issue. We will keep you updated via this platform.

investigating

BOOST users can't make use of the chat function at the moment when using Chrome. You can, however use another browser to contact us via that channel until the issue has been solved. We are sorry for the inconvenience and we thank you for your patience.

Report: "Teamleader slowness"

Last update
resolved

This incident has been resolved.

monitoring

Teamleader is fully functional again and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are experiencing slowness and we are investigating this as we speak. We will come back to you with an update within 30 minutes. We are sorry for the inconvenience and we thank you for your patience.

Report: "Tickets are not created in Teamleader"

Last update
resolved

The issue regarding creation of tickets has been resolved.

monitoring

We were able to identify the root cause of the issue: delays occurred on the side of our email provider. They were able to fix this delay and all tickets are now pushed to Teamleader. We will keep a close eye on this and we will keep monitoring the situation. We are sorry for the inconvenience this may have caused. Don't hesitate to reach out to us if you have any further questions. You can contact our support team via this link: https://support.teamleader.eu/nl/support/tickets/new

investigating

At the moment tickets are not created in Teamleader. We are looking into this issue as we speak. We will get back to you with an update as soon as possible. Thank you for bearing with us and we are sorry for the inconvenience this may cause.

Report: "Impossible to login with MFA activated"

Last update
resolved

This issue has been resolved. All customers can log in again.

monitoring

Customers who use MFA can log in again. If we disabled the MFA for you in the meantime you can activate it again. You can find more instructions on how to do so in this article: https://support.teamleader.eu/en/support/solutions/articles/7000019220-how-to-set-up-mfa-security Don't hesitate to reach out to us if you would have any further questions. You can contact us via this link: https://support.teamleader.eu/en/support/tickets/new

investigating

Users who activated MFA are unable to login to Teamleader at the moment. We are investigating this issue as we speak. If you are affected by this, the support team can disable the MFA for you. After that, you will be able to login again. You can contact us via the following link: https://support.teamleader.eu/en/support/tickets/new We are sorry for any inconvenience this may cause you and we will come back with an update as soon as possible.

Report: "Not possible to save quotations"

Last update
resolved

The issue with saving quotations has been resolved.

monitoring

We were able to identify the root cause of the issue. Quotations can now be saved again. We will keep a close eye on this and we will keep monitoring the situation. We are sorry for the inconvenience this may have caused. Don't hesitate to reach out to us if you have any further questions. You can contact our support team via this link: https://support.teamleader.eu/nl/support/tickets/new

investigating

At the moment it is not possible to save quotations. We are looking into this issue as we speak. We will get back to you with an update within 30 minutes. Thank you for bearing with us and we are sorry for the inconvenience this may cause.