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As of around 12:30 EST the service disruption was resolved. All systems are operational.

A fix has been implemented to normalize feature access after a temporary disruption which started at 9:30AM EST for some customers. The team is continuing to monitor to ensure the issue is resolved.

The team is monitoring a disruption in service starting at 9:30AM EST impacting some customer's ability to access certain features in their school admin. They've deployed a fix and are monitoring to ensure the issue is resolved.

As of around 12:30 EST the service disruption was resolved. All systems are operational.

A fix has been implemented to normalize feature access after a temporary disruption which started at 9:30AM EST for some customers. The team is continuing to monitor to ensure the issue is resolved.

The team is monitoring a disruption in service starting at 9:30AM EST impacting some customer's ability to access certain features in their school admin. They've deployed a fix and are monitoring to ensure the issue is resolved.

We've confirmed that earnings displays, and transfers are back on schedule. Thank you for your patience!

A fix has been implemented and the team is currently monitoring. Please note that for all impacted creators, all transactions that occurred during this time will process as expected and the money associated is safe. Impacted earnings are delayed by 24 hours and are set to transfer to Stripe Express by May 30th in the early morning (EST).

We have put in a fix, and are currently monitoring. Some creators can expect delayed earnings to be transferred to Stripe Express accounts in the next day

We're investigating an issue for some schools resulting in a delay in earnings being displayed and purchase-related emails being sent. Some earnings are also delayed in transfer. Our team is working as quickly as possible to identify the root cause and resolve the problem

We've confirmed that earnings displays, and transfers are back on schedule. Thank you for your patience!

A fix has been implemented and the team is currently monitoring. Please note that for all impacted creators, all transactions that occurred during this time will process as expected and the money associated is safe. Impacted earnings are delayed by 24 hours and are set to transfer to Stripe Express by May 30th in the early morning (EST).

We have put in a fix, and are currently monitoring. Some creators can expect delayed earnings to be transferred to Stripe Express accounts in the next day

We're investigating an issue for some schools resulting in a delay in earnings being displayed and purchase-related emails being sent. Some earnings are also delayed in transfer. Our team is working as quickly as possible to identify the root cause and resolve the problem

This issue has been resolved.

We have implemented a fix and are currently monitoring.

We are currently investigating this issue

This incident has been resolved.

We've solved the root cause and have identified all impacted transactions. This impacted transactions by Pro schools from Tuesday, May 13 to Thursday, May 15. All incorrect fees are being refunded in upcoming payouts.

We've identified the root cause and have applied a fix. We're monitoring to ensure that fees are being applied correctly as a result.

We've investigating an issue causing incorrect fees to apply to student transactions between Tuesday, May 13 and Thursday, May 15. This appears to impact schools on Pro and Legacy plans. All impacted transactions will be identified and have incorrect fees refunded.

This issue is resolved. "Browse Products" and "Product Details" pages are fully operational.

A fix has been implemented to resolve the partial outage that was preventing users from accessing the "Browse Products" and "Product Details" pages. Customers can expect a fully operational experience. The team will continue to monitor throughout the day to ensure stability.

We are currently investigating an issue preventing users from accessing the "Browse Products" and "Product Details" pages. The team is working as quickly as possible identify and resolve the issue. We will provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience.

This incident has been resolved.

A fix has been implemented and the team is monitoring. Instructors should begin to see emails shortly.

This is incident has been resolved.

We identified and applied a fix for the uploading issue

We are investigating reports of degraded video uploading performance.

This incident has been resolved. Schools are now able to create a new community and update community URLs

The issue has been identified and the team is working on getting out a fix soon. Thank you for your patience.

We are currently investigating an issue preventing schools from creating new communities and updating existing community URLs. We will provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience.

This incident has been resolved.

A fix has been deployed, and we're currently monitoring the results to ensure everything is working as expected. Thank you for your patience.

Workaround: If you encounter an error while trying to log in, refreshing the page should allow you to proceed. Our team is currently applying a fix, and we’ll share another update once it’s fully deployed.

We are currently investigating an issue that is preventing a subset of users from logging into the platform. Affected users may see errors or experience failed login attempts when trying to access their accounts. Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience.

This incident has been resolved.

We have identified a delay in earnings payouts from Teachable to creators' connected Stripe Express accounts on teachable:pay. Outstanding earnings will be paid out to creator's connected Stripe express accounts between 5pm EST and 8pm EST.

We have identified a delay in earnings payouts from Teachable to creators' connected Stripe Express accounts on teachable:pay. Outstanding earnings will be paid out to creator's connected Stripe express accounts between 5pm EST and 8pm EST.

This incident has been resolved. Uploading files via Dropbox should now function normally.

Our Dropbox file upload service is currently undergoing an upgrades and will be unavailable for a short period of time. As an alternative for uploading files, we recommend utilizing the options of device upload, Microsoft One Drive, and Google Drive. We will continue to provide updates as we have a more specific timeline for the service to return to normal operations.

Due to outages with our file upload integration service, FileStack, Dropbox file uploads continue to experience intermittent failures. Currently, uploading files directly from a device, Microsoft One Drive, and Google Drive is working as expected so we’re recommending these methods at this time. We’re continuing to monitor performance and will provide an update as Dropbox file upload returns to normal operations

We're investigating reported errors with file upload via Dropbox, Google Drive, and Microsoft One Drive. Uploading files from your own device is working as expected so please use this method for file upload at this time.

We’re investigating errors with file upload via Dropbox and Google Drive, please use one of other supported methods at this time as we diagnose the potential issue

This incident has been resolved.

We've implemented a fix for the issue impacting students' ability to view Browse Products and product details pages. We will continue to monitor the availability of these pages.

We have identified an issue where some parts of the student experience are intermittently unavailable. The issue will impact students' ability to view Browse Products and product details pages.

This incident has been resolved.

We've pushed a fix to resolve the cases we have received regarding Product Description Pages displaying incorrect product and price information. We have tested the small number of Product Description Pages previously impacted, and the issue no longer persists. We will continue to monitor in the short term. At this time, there should be no outstanding cases of incorrect product and price displaying on Product Description Pages.

We are investigating a small number of reported incidents regarding Product Description Pages displaying incorrect product and price information. A fix will be implemented shortly - in the meantime, we recommend navigating prospective buyers to your checkout page or an alternative sales page.

This incident has been resolved.

We've pushed a fix and are monitoring the issue causing latency in our earnings calculations appearing within the Teachable application and a related delay in payouts for some creators leveraging Teachable's Payment Gateway. The delay would have impacted payouts that were scheduled for March 4th. We’ve identified the root cause and are implementing a fix to resolve the latency with earnings calculations and resume normal payout cadence. We expect all outstanding payouts to be completed by March 5. There is no impact to student-facing functionality or sales-related experiences. All sales and transactions occurring during this time period will pay out successfully once we’ve remediated this delay.

We've identified an issue causing latency in our earnings calculations appearing within the Teachable application and a related delay in payouts for some creators leveraging Teachable's Payment Gateway. The delay may impact payouts that are scheduled for March 4th. Our team is working as quickly as possible on a fix.

This incident has been resolved

We're monitoring an issue that impacted some schools and students who could not utilize some features on our paid plans. Timeline of events: -12 pm EST, impacted schools reported issues accessing certain features tied to paid plans. Issues prevented access for both the school owner and students. ~2 pm EST, student facing access was restored for all schools ~4 pm EST, school facing access was restored for all schools

Update: Student purchasing and access is restored. Creator permissions are partially restored and the team is investigating remaining mismatches between plan features and access within the admin portal.

Update - We're working to resolve the ongoing incident

We're investigating outages across our platform resulting in loss of plan features and user role permissions. This impacts both creators and students. We'll update as we identify and fix the problem.

We are currently seeing partial or complete outages throughout out platformWe're investigating outages across our platform resulting in loss of plan features and user role permissions. This impacts both creators and students. We'll update as we identify and fix the problem.

Users with custom roles may experience issues loading school admin or courses

Our team has successfully resolved an earlier issue, which caused intermittent unavailability across the platform. All creators and their students should now be experiencing usual platform functionality. We apologize for the inconveniences this has caused and thank you for your patience.

We have implemented a fix for the issue and are currently monitoring to ensure system stability and performance. Thank you for your patience.

Our team has identified an issue leading to intermittent unavailability, as well as slow load times across the platform. We are actively working to resolve this issue and deploy a fix as quickly as possible. We apologize for the inconvenience and thank you for your patience.

Our team has identified an issue leading to intermittent unavailability, as well as slow load times across the platform. We are actively working to resolve this issue and deploy a fix as quickly as possible. We apologize for the inconvenience and thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Identified - We’ve identified a site loading error for some customers leveraging custom domains. Our team is in the process of investigating the issue and is working as quickly as possible on a resolution. We apologize for the inconvenience and appreciate your patience.

This incident has been resolved. We apologize for the inconvenience and thank you for your patience.

The issue appears resolved; however, our team is still continuing to monitor. We apologize for the inconvenience and thank you for your patience.

We’re investigating an issue preventing some admin users from viewing and uploading course curriculum content. This is not impacting students' ability to view and consume course content. Our team is actively working to resolve this issue as quickly as possible. We apologize for the inconvenience and thank you for your patience.

An issue preventing admin users from accessing their coaching products has been resolved. We apologize for the inconvenience and thank you for your patience.

We’ve identified an issue preventing admin users from accessing their coaching products. This is not impacting students' ability to view and consume coaching products. Our team is actively working to resolve this issue as quickly as possible. We apologize for the inconvenience and thank you for your patience.

This incident has been resolved.

We're monitoring a delay in payouts for some creators leveraging Teachable's Payment Gateways. Stripe (our underlying payment provider) notified us of an unexpected delay affecting payouts on 11/29 to our European payout accounts. We expect all payment delays to be resolved by Tuesday, 12/3.

We've identified a delay in payouts for some creators leveraging Teachable's Payment Gateway. Our team is working as quickly as possible on a fix. We understand the importance of this situation and are taking it very seriously. We'll share an update as soon as possible.

We've confirmed that the delay is resolved and creators using Teachable Pay are receiving payouts on time. Thank you for your patience

We've identified a 12-hour delay in payouts for some creators leveraging Teachable's Payment Gateway. Our team has implemented a fix and is actively monitoring the next 24 hours to ensure a successful resolution. We understand the importance of this situation and are taking it very seriously. We'll share an update as soon as possible.

Our team has identified and resolved an instability for students using Teachable's PayPal integration. A PayPal server outage caused PayPal payments to be unstable from 09:00 am to 10:00 am ET today, but they are now working as expected.

Our team has resolved the issue preventing Teachable’s Student Info pages from loading. We thank you for your patience as our team worked as quickly as possible to resolve the situation.

We’ve identified an issue preventing Teachable’s Student Info page from loading properly for creators. Our team is in the process of deploying a fix and expect this to be resolved shortly.

This incident has been resolved. Creators and their students should now have access their Community.

The issue has been identified and a fix has been implemented. We are continuing to monitor the results.Thank you for your patience and please check back here for an update shortly.

We’re currently experiencing a service disruption with our Community product. Our team is working to identify the root cause and implement a solution. Creators and their students may be experiencing an inability to access their Community.

The domain routing issue that was preventing creators and students from accessing their community has been resolved. Creators and students should be able to access communities as expected. We apologize for any inconvenience this may have caused.

A fix has been implemented and we are monitoring the results.

We’re currently experiencing a service disruption with our Community product. Our team is working to identify the root cause and implement a solution. Creators and their students may be experiencing an inability to access their Community.

[Resolved October 2nd] Our team has resolved deliverability issues for all transactional emails being sent to Yahoo and Microsoft-based accounts. We apologize for the inconvenience and thank you for your patience.

We’ve resolved deliverability issues for all transactional emails being sent to Microsoft-based accounts. Our team is now in the process of deploying a fix to resolve deliverability issues for Yahoo-based accounts. We apologize for the inconvenience and thank you for your patience.

We’ve identified an issue with Teachable’s email deliverability for some Yahoo and Outlook based accounts. Our team is actively investigating ways of improving our sender reputation. Our team is in the process of deploying a fix and expect this to be resolved shortly. We apologize for the inconvenience and thank you for your patience.

We identified the issue and deployed a fix. All AI content generation features should be returned to normal.

Identified - Our team has identified an issue resulting in an intermittent outage of our AI content generation features. We understand the urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.

Our team has resolved the issue preventing users from properly adding new manual enrollments. We thank you for your patience as our team worked as quickly as possible to resolve the situation.

We are continuing to work on a fix for this issue.

We’ve identified an issue preventing users from properly adding new manual enrollments to their schools. Our team is in the process of deploying a fix and expect this to be resolved shortly. We apologize for the inconvenience and thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing a service disruption with some pages. Our team is working to identify the root cause and implement a solution.

This incident has been resolved.

Our video host has identified a solution to this issue that they are preparing to deploy. We expect to have a resolution soon.

Our video host has confirmed the issue is isolated to Safari 18 on MacOS 15 and is continuing to work towards a solution.

For users on MacOS Sequoia 15, our video player is currently not working on Safari and Firefox. Our video host is investigating. While this issue is being addressed, users can access videos on Chrome, Edge, or Opera.

Monitoring has confirmed that the issue is fully resolved. The platform is stable, and all systems are operating normally. Thank you for your patience as we worked to address this.

We have identified the root cause of the issue, and it is currently being resolved. Our team is actively monitoring the situation to ensure full recovery and stability. We will provide further updates as we confirm progress.

We are currently experiencing a service disruption with login and access to individual school checkout pages. Our team is working to identify the root cause and implement a solution.

This incident has been resolved.

We’ve identified an issue preventing Teachable’s course report page from successfully loading. Our team is in the process of deploying a fix and expect this to be resolved shortly. We apologize for the inconvenience and thank you for your patience.

This incident has been resolved.

Our team has put a fix in place and are actively monitoring. All students should now be experiencing usual platform functionality. We sincerely apologize for the inconveniences this has caused and thank you for your patience.

Our team has identified an issue resulting in outages for the student experience. We understand the critical urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.

This incident has been resolved.

Our queues impacting email notifications, payouts, and user creation are back to normal and operating without delay. Thank you for your patience.

We've identified an issue causing latency with our queues, impacting email notifications, payouts, and user creation. We've instituted a fix, and these queues are currently processing with delays. All payouts scheduled for Tuesday, September 10, will resume by end of the day. We're investigating further actions to help prevent latency in the future.

We've identified an issue causing latency with our queues, impacting email notifications, payouts, and user creation. We've instituted a fix, and these queues are currently processing with delays. We're investigating further actions to help prevent latency in the future.

Identified - Our team has identified an issue leading to intermittent unavailability, as well as slow load times across the platform. We are actively working to resolve this issue and deploy a fix as quickly as possible. We apologize for the inconvenience and thank you for your patience.

Identified - Our team has identified an issue leading to intermittent unavailability, as well as slow load times across the platform. We are actively working to resolve this issue and deploy a fix as quickly as possible. We apologize for the inconvenience and thank you for your patience.

This has been resolved. We are seeing payouts be delivered back on schedule.

Identified - We've identified a delay in payouts for some customers leveraging Teachable Payment Gateway due to a possible issue with Stripe. These payouts were originally scheduled for 9AM EST, Wednesday, September 4th. Our team is actively working to resolve this issue and deploy a fix so payouts are delivered as quickly as possible. We understand the importance of this situation and are taking it very seriously. We'll share an update as soon as possible.

This incident has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience.

Identified - We've identified a delay in payouts for some customers leveraging Teachable Payment Gateway due to a possible issue with Stripe. These payouts were originally scheduled for 9AM EST, Wednesday, September 4th. Our team is actively working to resolve this issue and deploy a fix so payouts are delivered as quickly as possible. We understand the importance of this situation and are taking it very seriously. We'll share an update as soon as possible.

Identified - We've identified a delay in payouts for creators leveraging Teachable Payment Gateway. These payouts were originally scheduled for Tuesday September 3rd, 2024. Our team is actively working to resolve this issue and deploy a fix so creators' payouts are delivered as quickly as possible. We understand the importance of this situation and are taking it very seriously. We'll share an update as soon as possible.

This incident has been resolved.

Our backlog has been fully processed. This has issue has been resolved.

Our background jobs have been processed and we are continuing to monitor this issue.

We are currently seeing delays in our background job processor. We're working to remedy the issue.

Background Processing Delayed

This incident has been resolved.

A fix is being deployed and we will be monitoring the results.

We're currently experience a high volume of errors causing potential delays in webhook attempts and delivery.

The issue issue preventing Teachable’s Custom Payment Gateway - PayPal integration - from working properly is now fixed. Thank you for your patience.

We’ve identified an issue preventing Teachable’s Custom Payment Gateway - PayPal integration - from working properly for creators and their students. Our team is currently deploying a fix, and we expect this to be resolved shortly. We apologize for the inconvenience and thank you for your patience.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently investigating this issue.

Our team has now issued refunds of the overcharged amounts to all impacted student purchasers. Students should see those funds in their PayPal account within the next 48 hours. In addition, all impacted students and creators have now received relevant details of the incident and their refund via email. We thank those impacted for their patience, and apologize for the concern this may have caused.

Our team has confirmed yesterday's issue impacted only a small subset of students purchasing from Teachable creators via PayPal. Those affected students and creators are actively being notified and will receive an email from our team by close of business today. Student purchasers can expect to see the full refund of the overcharged amount in their PayPal account within 48 hours. We understand the seriousness of this issue, and our team worked as quickly as possible to deploy a fix and halt any further PayPal charge inaccuracies.

Our team has resolved the immediate issue causing incorrect billing amounts to be processed with PayPal. We're actively working on correcting the affected transactions and will be in touch with impacted customers. We recognize the urgency of this matter and will continue to provide updates until it's resolved.

We’ve identified an issue preventing Teachable’s paypal transactions from processing properly for students. Our team is in the process of deploying a fix and expect this to be resolved shortly. We apologize for the inconvenience and thank you for your patience.

This incident has been resolved.

We have identified the issue causing intermittent platform slowness and error messages/codes and have deployed fixes accordingly. Our team is actively monitoring the situation to ensure stability and performance. Thank you for your patience and understanding.

We are currently investigating reports of intermittent platform slowness and potential error messages/codes. Our team is working diligently to identify and resolve the issue as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Our team is investigating an issue leading to intermittent unavailability, as well as slow load times across the platform. We are actively working to resolve this issue and deploy a fix as quickly as possible. We apologize for the inconvenience and thank you for your patience.

Our team has resolved the issue preventing Teachable’s course pages from loading earlier. We thank you for your patience as our team worked as quickly as possible to resolve the situation.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We have identified an issue where course curriculum pages are not loading. We have a fix in the works and will keep you updated on its status. Thank you for your patience.

This incident is resolved. Students and admins should have access to course curriculum pages now.

A fix has been implemented and we are monitoring the results. Thank you for your patience and please check back here for an update shortly.

We have identified an issue where course curriculum pages are not loading. We have a fix in the works and will keep you updated on its status. Thank you for your patience.

We've identified and resolved reported issues of high latency on the platform. Some users may have experienced partial platform outages and the need to reload pages multiple times. This issue has been resolved and we're are monitoring the results.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented. Thank you for your patience, and please check back here for an update shortly.

We are continuing to work on a fix for the current platform outage. Thank you for your patience, and please check back here for an update shortly.

Our team has identified an issue resulting in widespread platform outages. We understand the critical urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.

A subset of MPG payouts originally scheduled for July 1, 2024, including relevant author and affiliate payouts, have now been successfully processed by our team and creators can expect to see funds in their PayPal account today. Thank you for your patience.

Due to a brief platform outage yesterday, July 1, 2024, we've identified a delay in payouts for a subset of creators using Teachable's Monthly Payment Gateway (MPG). Our team is actively working to resolve this delay and is expecting to process these payouts ASAP. We apologize for the inconvenience and any disruption to your regular business operations—thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our engineering team is investigating the source of blank pages impacting Curriculum pages when students click into a course. Other products are unaffected. We will provide an update as soon as there's additional information available.

This incident has been resolved.

Our team has successfully identified and mitigated the issue that caused the widespread platform outages. We are closely monitoring the situation to ensure stability and prevent any further disruptions. We understand the critical urgency of this matter and apologize for the inconvenience caused. Thank you for your patience and continued support. Please check back here for further updates.

We are continuing to work on a fix for this issue.

Our team has identified an issue resulting in widespread platform outages. We understand the critical urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.

Resolved - Our team has resolved the payouts for creators leveraging Teachable's Payment Gateway. Payouts originally scheduled for June 11 2024 and June 12 2024 have been successfully transferred from Teachable to respective creator Stripe accounts as of 22:00 AM/PM ET on June, 12, 2024. Payouts scheduling will resume as expected moving forward.

Payouts to Stripe Express accounts initially scheduled for June 11, 2024, will resume shortly. Additionally, payouts scheduled for today, June 12, 2024, will also resume soon. Thank you for your patience and understanding as we worked as quickly as possible to restore normal payout operations. For further information or support, please contact our Support team.

We've identified a delay in payouts for creators leveraging Teachable's Daily payouts on teachable:pay. These payouts were originally scheduled for 5pm EST, June 11, 2024. Our team is actively working to resolve this issue and deploy a fix so creators' payouts are delivered as quickly as possible. We understand the importance of this situation and are taking it very seriously. We'll be sharing updates daily until we have resolution.