Historical record of incidents for Targetprocess
Report: "Planned Maintenance - Database Migration - Syndey Data Center"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Please be advised that we will be performing scheduled maintenance related to a database migration. During this process, a brief service interruption is expected, typically lasting only a few seconds, for the following services:Vizydrop (Reports)Tauboard (Shared Views)
Report: "Automation Rules are not being executed for certain accounts hosted on the Portland (US2) cluster."
Last updateThe issue has been fixed, affected service should work as expected.
We are currently investigating this issue.
Report: "Automation Rules are not being executed for certain accounts hosted on the Portland (US2) cluster."
Last updateThe issue has been fixed, affected service should work as expected.
We are currently investigating this issue.
Report: "Automation Rules, Metrics, Sync Service - Performance Degradation on EU2 cluster"
Last updateThis incident has been resolved.
Automation Rules and Integrations are unblocked and working properly. We are still working on resolving the issue for Metrics.
We are continuing to investigate this issue. We apologize for any inconvenience this interruption may have caused you.
Currently, you may experience delay in Automation Rule, Metrics, Integrations processing. We apologize for any inconvenience this interruption may have caused you.
Report: "Automation Rules, Metrics, Integration performance degradation - US cluster"
Last updateThe issue has been fixed, affected services should work as expected.
The fix has been applied, delays should decrease.
Currently, you may experience delay in Automation Rule, Metrics, Integrations processing. We apologize for any inconvenience this interruption may have caused you.
We are currently investigating this issue.
Report: "Intermittent performance issue with Automation Rule and Metric on POVEU Cluster."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The fix has been applied, performance is expected to return to normal soon.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to invesigate this issue.
We are Analyzing the Issue
Report: "Frontdoor Authentication disruption - US region"
Last updateThis incident has been resolved, all systems should now be operational.
The issue appears to remain resolved, we are continuing to monitor for any further issues.
A fix has now been deployed by our engineering team, which appears to have resolved the issue. We continue to monitor the results.
The issue has been identified by our engineering team and the fix is being implemented. We are monitoring the status further.
Apptio continues to investigate the issue with frontdoor.apptio.com that is causing access to applications managed by Frontdoor to intermittently be interrupted. We will continue to provide status updates.
Apptio Engineering is still working with Amazon AWS support to resolve the access issues with frontdoor.apptio.com. We will provide updates until the issue is resolved.
We are continuing to investigate this issue.
Apptio Engineering is working with Amazon AWS support to resolve the access issues with frontdoor.apptio.com. We will provide updates through the evening or until the issue is resolved.
We are actively working with AWS Engineering to troubleshoot the issues we have encountered with Frontdoor. We will continue to provide updates on status.
Apptio continues to investigate an issue with frontdoor.apptio.com that is causing access to applications managed by Frontdoor to intermittently be interrupted. We will continue to provide status updates.
Apptio continues to investigate an issue with frontdoor.apptio.com that is causing access to applications managed by Frontdoor to intermittently be interrupted. We will continue to provide status updates.
Apptio continues to investigate an issue with frontdoor.apptio.com that is causing access to applications managed by Frontdoor to intermittently be interrupted. We will continue to provide status updates.
Apptio continues to investigate an issue with frontdoor.apptio.com that is causing access to applications managed by Frontdoor to intermittently be interrupted. We will continue to provide status updates.
Apptio continues to investigate an issue with frontdoor.apptio.com that is causing access to applications managed by Frontdoor to intermittently be interrupted. We will continue to provide status updates.
Apptio continues to investigate an issue with frontdoor.apptio.com that is causing access to applications managed by Frontdoor to intermittently be interrupted. We will continue to provide status updates.
Apptio continues to investigate an issue with frontdoor.apptio.com that is causing access to applications managed by Frontdoor to intermittently be interrupted. We will continue to provide status updates.
Apptio continues to investigate intermittent access issues with frontdoor.apptio.com. Access to applications managed by Frontdoor will intermittently be interrupted. We will continue to provide updates on status.
Apptio continues to investigate the issue with frontdoor.apptio.com. We are attempting to maintain access to applications through Frontdoor while Access Administration remains unavailable. There may still be intermittent access issues. We will continue to provide updates on status.
Apptio continues to investigate the issue with frontdoor.apptio.com. We are attempting to maintain access to applications through Frontdoor while Access Administration remains unavailable. There may still be intermittent access issues. We will continue to provide updates on status.
Apptio continues to investigate the issues with frontdoor.apptio.com. We are attempting to allow access to applications from Frontdoor while Access Administration remains unavailable. There may still be intermittent access issues. We will continue to provide updates on status.
Apptio continues to investigate the frontdoor.apptio.com login issue. As of now, there is no ETA on when Frontdoor will be accessible. Access Administration will not be accessible at this time. We will continue to provide updates on status.
Apptio continues to investigate the frontdoor.apptio.com login issue. As of now, there is no ETA on when Frontdoor will be accessible. Access Administration will not be accessible at this time. We will continue to provide updates on status.
Apptio continues to investigate the frontdoor.apptio.com login issue. As of now, there is no ETA on when Frontdoor will be accessible. We will continue to provide updates on status.
We are investigating latency on Frontdoor.apptio.com. During this time, you may experience issues logging into environments through Frontdoor.
We are currently investigating this issue.
Report: "Frontdoor authentication disruption for the customer on Portland data center(US cluster)"
Last updateIssue is resolved
Report: "Frontdoor Load Issue"
Last updateOur Engineering team has mitigated this issue and the Frontdoor service is operating as expected now.
We are seeing issues with Frontdoor loading properly and are currently investigating.
Report: "Integration profiles are failing to load, and the automation rule is not working for a few accounts hosted in the Portland data center (US cluster)."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Automation rules issue is fixed. We are continuing to investigate the Integration profiles load issue.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Automation rule is not working for Portland data center (US cluster)"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Intermittent Performance Degradation for Dublin Data Centers(poveu cluster)"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Integrations - Sync Time Delay"
Last updateThis incident has been resolved.
The delay is expected to gradually decrease
We are currently investigating this issue.
Report: "Reports Service Issue: Logout is required to bring back Reports"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified, and we are working on a fix.
We are currently experiencing an issue with Reports service. You may see "Reports service is unavailable" error. To fix the error, log out of the application and log in back. We're working on the resolution of this issue.
Report: "Jira integration service partial outage - US Cluster"
Last updateThe Jira integration service was temporarily disconnected, which caused a backlog of requests in the queue. Once the Jira integration service was restored, the queued requests were processed.
Report: "Performance Degradation / General Slowness - US Cluster"
Last updateThis incident has been resolved.
This issue has been resolved.
We are continuing to investigate this issue.
We are investigating the issue
Report: "Intermittent Performance Degradation"
Last updateThis incident has been resolved.
We are actively investigating the issue and will provide updates to the incident as new information becomes available.
We are continuing to investigate the issue and will update the incident accordingly.
We are investigating the issue and will update the incident accordingly.
Report: "Delays in Automation Rules, Metrics and Integrations processing in US / US2 clusters in Portland datacenter"
Last updateThe processing of events from Automation Rules, Metrics and Integrations was delayed, the duration of the performance degradation - 50 minutes. The incident has been resolved.
Report: "Automation Rules on Dublin datacenter- eu2 cluster are broken"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "We are experiencing issues with Email notifications in Portland datacenter US2 cluster"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently facing issue for email notification not being sent in US2 cluster in a specific app server. We are investigating the issue.
Report: "Issue with loading accounts in Dublin data center EU2 cluster"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Unexpected redirect when logging in through SSO"
Last updateThe incident with unexpected redirect when logging in through SSO is fixed.
Report: "Performance degradation and slowness in EU2 cluster Dublin datacenter"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are investigating the issue on slowness in loading and saving changes.
Report: "Performance degradation / partial outage in EU2 server Dublin cluster"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Issue with Email Notifications about Comments containing Attachments"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results. All new email notifications about new comments should be delivered.
Starting from October 10 email notifications about new Comments and Mentions aren't delivered if they contain attachments. We are working on the fix of this issue.
Report: "Intermittent issue with Metrics in US cluster Portland datacenter"
Last updateIntermittent issue with Metrics in US cluster Portland datacenter
Report: "Targetprocess Service Interruption"
Last updateThis incident has been resolved.
We are currently experiencing a downtime of Pov EU cluster. We are working diligently to resolve this and will provide regular updates on our progress.
Report: "Intermittent issue with Metrics and Automation service in US cluster Portland datacenter"
Last updateIntermittent issue with Metrics and Automation service in US cluster Portland datacenter
Report: "Intermittent issue with Metrics and Automation service in US cluster Portland datacenter"
Last updateThis incident has been resolved.
Report: "Temporary Performance Degradation"
Last updateTemporary performance degradation for no more than 5-10 minutes on US cluster.
Report: "Intermittent Performance Degradation for Portland Data Centers"
Last updateThis incident has been resolved.
We are continuing to monitor and investigate the cause.
Service has been restored, but the cause is still being investigated.
We are continuing to investigate this issue.
We are currently investigating the issue causing the performance degradation on all data centers.
Report: "Intermittent performance degradation"
Last updateSome customers on US cluster experienced slowness
Report: "Frontdoor authentication disruption"
Last updateFrontdoor login issues on US cluster, duration around 15 minutes
Report: "Intermittent Performance Degradation For Portland Data Center"
Last updateIntermittent issues of slow loading and unexpected errors.
Report: "Share view is not working for the accounts with Frontdoor enabled."
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are still investigating the issue with the Share View functionality for accounts with Frontdoor enabled. Our team is actively working on it. We appreciate your patience and will keep you informed of any developments.
We are continuing to investigate the issue with the Share View functionality for accounts with Frontdoor enabled. Our team is working diligently to resolve this and will provide regular updates on our progress.
We are continuing to investigate the issue with share view functionality for the accounts with Frontdoor enabled. We are working diligently to resolve this and will provide regular updates on our progress.
We are currently experiencing an issue with share view functionality for the accounts with Frontdoor enabled. We are working diligently to resolve this and will provide regular updates on our progress.
Report: "Frontdoor authentication disruption"
Last updateDuring the incident, customers were experiencing login failures for Targetprocess application with Frontdoor authentication.
Report: "SSO Authentication Disruption"
Last updateSome users with certain SSO Identity Providers (IdPs) experienced authentication failures
Report: "Targetprocess Service Interruption for some accounts hosted in Portland US datacenter"
Last updateDuring the incident some customers were experiencing performance issues and page reloads.
Report: "Frontdoor authentication disruption"
Last updateDuring the incident, customers were experiencing login failures for Targetprocess application with Frontdoor authentication.
Report: "Performance issue with Frontdoor and SSO in Portland data center."
Last updateThis incident has been resolved.
Engineering fixed the issue with the intermittent slowness. We are currently monitoring the performance of the US data centers.
Investigation of the issue is still being performed. Issue is still persisting and we are continuing to work to have this corrected.
We are continuing to investigate this issue and have this corrected as soon as possible
Frontdoor and SSO performance is not fully functional in US datacenters at the moment. Our team is currently working on bringing it back.
Report: "Targetprocess service interruption across all clusters"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
Some accounts at EU cluster and all accounts at US2 are still experiencing issues with the load. We're continuing to work on resolving these issues.
We are experiencing issues with the Targetprocess application load.
We are currently investigating this issue.
Report: "Performance issue in Portland data center."
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Performance issue with report service on Portland Data Centre"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We continue to investigate performance of the slow loading reports.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Reports functionality is not available in US datacenter at the moment. Our infrastructure team is currently working on bringing it back.
Report: "Performance issues with Reports service in Dublin (eu) datacenter"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Performance issue in Dublin data center for eu2 cluster"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Performance degradation in Dublin EU2 datacenter"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating the issues with the application performance.
Report: "Performance degradation in EU2 cluster Dublin data center"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Report: "Performance issues with Reports service in Dublin (Eu2) datacenter"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Performance issues with Reports service in Dublin (Eu2) datacenter"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Issue with services: Integration, Automation Rules, Metrics"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Issue with Loading Integration Profiles"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Issue with loading of Detailed View in Dublin data center- EU2 cluster"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating the issue on loading of Detailed view