Is Tallie Down Right Now? Check if there is a current outage ongoing.

There are ongoing issues related to the American Express Credit Card Connection due to errors and interruptions in the connection between the banking provider and our aggregation partner. The issues will likely affect your connected card feeds in various ways: * Cards may not update or only update intermittently despite having no errors. * Temporary connection issue error messages may appear for cards with no fix-it option. * New connections may fail to be connected. * Existing connections may intermittently display error messages.

The provider that Tallie uses for Amex Card connection is having ongoing issues. They are actively working on fixing this. We are continuing to monitor the situation.

There are ongoing issues related to the American Express Credit Card Connection due to errors and interruptions in the connection between the banking provider and our aggregation partner.The issues will likely affect your connected card feeds in various ways:* Cards may not update or only update intermittently despite having no errors.* Temporary connection issue error messages may appear for cards with no fix-it option.* New connections may fail to be connected.* Existing connections may intermittently display error messages.

The provider that Tallie uses for Amex Card connection is having ongoing issues. They are actively working on fixing this. We are continuing to monitor the situation.

We have identified and resolved the issue that was blocking the exports. Thank you for your patience while we worked through this issue.

We are getting reports that some exports to Quickbooks Online might be stuck and are not updating the status. This issue is being actively investigated.

This issue has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the issue and applied a fix. We will continue to monitor this issue. Thank you for your patience while we were working on this.

We are continuing to investigate the issue. Thank you for your patience while we try to resolve this issue.

We are investigating slowness in receipt uploading/processing in Tallie. Our team is actively looking into this issue.

This issue has been resolved. Thank you for your patience.

We have reduced the backlog and syncs are working fine. We will continue to monitor. Thank you for your patience.

We are getting reports of slowness with syncs with some integrations. We are actively looking into this issue.

After monitoring for some time, we are not seeing the issue that was causing slowness on the page loading, and marking this as resolved. Thank you for your patience while we worked on this issue.

We have identified and fix the issue that was causing the slowness. This fix has been released to production and we are continuing to monitor.

We have identified an issue that was contributing to the slow performance. We are going to address it with a patch as soon as possible. Thank you for your patience.

We are continuing to investigate and make progress towards improving the performance. Thank you for your patience while we are actively working to reduce the load times.

We are continuing to investigate and apply corrective measures to improve the performance. Thank you for your patience while we are actively working to reduce the load times.

We are continuing to investigate the slow response times for some users. We are working on this as our top priority. Thank you for your patience.

We are continuing to investigate intermittent performance issues affecting page loading and report status updates impacting some customers. Thank you for your patience while we look into this.

We are getting reports of random slowness in Tallie. We are actively investigating the issue.

This incident has been resolved. We appreciate your patience while we worked through to resolve it. Thank you.

We have identified and fixed the issue that was slowing the queue processing. We will continue to monitor the queues and will respond to any build up if occurs. Thank you for your patience.

Receipts uploads are processing and the backlog has cleared. We are continuing to investigate the CSV uploads. Thank you for your patience while we look into this issue.

We are continuing to investigate this issue.

We are investigating a performance issue with uploads, impacting receipt and CSV upload.

This incident has been resolved. Thank you again for your patience as we have worked through this outage.

All integrations are processing normally. We are continuing to monitor the situation. Thank you for your continued patience.

The core issue affecting the Tallie service, which created a backlog for processing syncs and message processing for receipt and CSV uploads, has been resolved. Backlogs are clearing but we continue to monitor and respond to any increases in processing times. Thank you for your continued patience.

We are continuing to investigate the backlog in processing syncs. Our engineering team is focused on resolving it as our highest priority.

We are seeing a backlog of message processing affecting receipt and CSV uploads. We are working to resolve it as a highest priority.

We have resolved the issue and continuing to monitor the situation.

We are continuing to investigate this issue.

We are continuing to investigate the issue.

We are receiving reports from multiple customers that they are unable to access Tallie. We are currently investigating this issue.

This incident has been resolved.

This incident has been resolved.

We have fixed the issue and monitoring the performance.

We are currently experiencing slowness in Tallie and are investigating the issue.

This issue has been resolved by the third party card data provider.

We have identified an issue with our Third party Card Data provider, and we have escalated this behavior with the data provider for investigation.

This is a very old incident that never got updated. Closing this one out.

We are continuing to investigate this issue.

We have received a number of reports of a degradation of service in our third party aggregated connections for Brex cards. This means that new connections may fail to connect, and existing connections may stop receiving new transactions. We are working with our aggregator partner to resume service, though this may take some time. If you find yourself experiencing this issue and need card transactions in Tallie ASAP, please explore our Statement Upload functionality as an alternative: https://help.tallie.com/hc/en-us/articles/360001303353-Uploading-a-Credit-Card-Statement and https://help.tallie.com/hc/en-us/articles/360001451614-Multi-Card-Statement-Upload

This incident is resolved after monitoring for few weeks.

The accounting syncs are performing well. However, there is a backlog for realtime updates indicating the status. Since the syncs are going through, no need to attempt a re-sync unless list data is missing or reports don't show up in the accounting system.

We have fixed the issue and the backlog has been cleared. The accounting syncs are back to operational. We are continuing to monitor the performance.

Our engineering teams continue to work as their highest priority to reduce the backlog of messages which are delaying the accounting sync for some customers. We appreciate your patience and apologize for the inconvenience and will provide another update when it is fully resolved.

We have identified the root cause and applied the fix. We are working through the backlog of processing messages. Tallie webapp is operating normally.

Customers are reporting the following issues in Tallie: - Access to Tallie web app - Exports to accounting stalling - Accounting Sync

This incident has been resolved.

We are receiving reports of issues with exports, csv uploads, and receipt processing. We are currently investigating these issues.

The outage has been resolved.

We are receiving reports from multiple customers that they are unable to access Tallie. We are currently investigating this issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Customers are reporting the following issues in Tallie: - CSVs not generating or uploading - Approving expense reports not working as expected - Exports to accounting stalling We are investigating these issues and will provide updates as we continue to investigate.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently experiencing slowness in Tallie and are working to deploy a fix for these issues.

This incident has been resolved.

A fix for the Tallie performance issues has been implemented, and we are monitoring the results.

We have identified several underlying issues and are currently working on fixes. If all goes well with testing, our intent is to release the changes to customers tomorrow, November 22, 2022. Thank you for your patience as we work through these issues.

Tallie is currently experiencing intermittent slowness that appears to be affecting the entire application. Most notably, we've received reports that the primary components that seem to be most heavily affected are dimension searches on expenses, report running from analytics, and csv exports. We are investigating this issue and will provide updates as we progress.

PLEASE READ FULLY IF YOU SEE "QUEUED" EXPENSE REPORTS IN YOUR EXPORT PAGE While the syncing and exporting outage for NEW syncs and exports has been verified as resolved, there is a significant set of expense reports that reached the "queued" status during this outage. Some of these reports have been successfully exported to QuickBooks while others have not. The update to this status is dependent on Tallie receiving and processing a message from QuickBooks that indicates an export was successful. Due to the outage, any success message that was sent by QuickBooks during our outage was missed, and thus, we have no way of programmatically determining whether a report showing this state in Tallie has been successfully exported. Additionally, because we have no way of determining whether the export was successful, re-exporting any data that was previously exported successfully will result in duplication of data in QuickBooks. Any attempt at programmatic resolution of this would result in one of the following scenarios for our customers: - Programmatically marking these reports as "Ready for export" would result in duplicated data in QuickBooks for any report that was previously successfully exported and exported again. - Programmatically marking these reports as "Exported" would require a customer to dig through their "exported" reports and QuickBooks to determine which of them were successfully exported or not and update them accordingly. As such, we have elected to leave these reports in their "Queued" state. We STRONGLY RECOMMEND for any customer experiencing this issue to reach out to our support team for assistance in rectifying this situation. Please note that our support team is acutely aware of this situation and prepared to handle these circumstances, however, this is a wide-ranging issue that affects many customers, and thus resolution on a customer-by-customer basis will take a bit of time. Please continue to be patient with them as they work through resolving the fallout of this outage. Finally, thank you again for your patience as we have worked through this outage. We understand deeply that it was and continues to be a very impactful outage and are working to ensure we avoid such outages in the future.

We are seeing evidence of strong progress toward resolution of this issue, but have not yet reached full resolution. Currently, it appears that syncing between both QuickBooks Online and QuickBooks Desktop is working, however, exporting data from Tallie to QuickBooks appears to still be a work in progress. We have evidence to suggest that in some cases, exports that were stuck in the "queued" status have successfully exported, and their statuses in Tallie have been updated to reflect this completed status appropriately. There is also evidence of some reports exporting successfully after having been stuck in "queued" without updating appropriately in the user interface. We are expecting that in many cases, the user interface will continue to update appropriately, in which case, there will be no need for further intervention. If, however, all reports in a given export have successfully exported to QuickBooks, but the status is still showing "queued" in Tallie, those cases will require intervention by our team to set the status appropriately. We are continuing to monitor this incident closely.

As of 9pm Pacific Time on Sunday, August 21, the previously referenced queue of messages has processed approximately 80% of the backlog. The current pace suggests that we should be able to get through the queue of messages around the time we expect our customers in the Eastern Time Zone to begin logging on Monday morning. We are optimistic that this means normal service for our QuickBooks users can resume with the start of the new work week, but we will continue monitoring the situation and provide updates as necessary.

We have identified what we believe to be the root cause of this outage and are continuing to work through the backlog of messages referenced in our previous updates. The current backlog of messages is diminishing at a significantly faster rate than previously, but we are working to make it even faster and are working to fully resolve this outage prior to the new work week's business hours. We will provide another update as we approach the work week. Thank you for your patience.

The message backlog referenced in yesterday's update is continually decreasing, however, the speed at which the backlog is decreasing leads us to expect the observed issues to persist for most, if not all, customers that have experienced syncing and exporting issues to this point. We are still investigating the root cause of the outage and attempting to provide a fix that will resolve the cause rather than just the symptoms. We will continue to provide updates throughout the weekend.

We have identified that the issues manifesting for customers are caused by a severe backlog of messages that are being processed by our systems. Our previous update had the intended effect of diminishing this backlog, however, the rate at which the queue is clearing currently is at a slower pace than we had hoped for. We will be shipping code changes later today that we expect to expedite the timeline for processing this backlog of messages, We will monitor the speed at which these messages begin processing after the change is made and provide an expected timeline of resolution based on that. With that in mind, we have not yet identified the cause for the buildup of these messages in the first place. As such, along with this change, we will also be adding more logging around the processes that appear to be leading to this backlog in hopes that it will result in an understanding of the root cause, so that we can avoid any such issues in the future. Again, thank you for your patience as we work to resolve this outage.

The patch we applied was unsuccessful at resolving this outage. We are continuing to investigate and will attempt to apply additional fixes soon. Thank you for your patience.

A fix has been implemented and we are monitoring the results.

We have received several reports of syncing and exporting failing for both QuickBooks Online and QuickBooks Desktop. This issue is currently under investigation.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Quick Book Online syncs/exports are currently unable to successfully complete. The incident is being actively investigated.

Tallie is now stable. We are continuing to monitor and investigate.

We are continuing to investigate this issue

We are receiving reports of Tallie being inaccessible and are currently investigating

This incident has been resolved.

The iOS mobile application is experiencing issues causing it to crash after the manipulation of date fields. Issues scanning receipts. Issues have been identified and being fixed.

The backlog of requests that caused the degraded performance has cleared, and all systems should be back to operational. We will continue to monitor and look to provide a fix that will mitigate the risk of this occurring again in the future.

A backlog of requests in the service that handles exports has accumulated and is currently being worked through. Our expectation is that this will resolve itself in the coming hours. We will continue to monitor the situation and look to provide a fix that will mitigate the risk of this occurring in the future. Our recommendation, if possible, is to delay exporting any additional reports to your accounting system until this queue of requests is worked through and the status of this incident is marked resolved.

This incident has been resolved.

We want to alert you to temporary service interruptions due to select banks limiting data access. Banks are seeing significant traffic spikes as a result of individuals entering the online banking systems to check for stimulus check deposits. Our partners that provide these connection services are working closely with the impacted financial institutions to mitigate disruption, but we are expecting periods where they will limit or turn off access. This is having an industry wide impact and is not limited to Tallie or your service. Connections managed through API access will not be impacted by the above situation. We are communicating regularly with our card data aggregators and will provide updates as they come in.

This incident has been resolved.

We are currently investigating an issue where users are unable to create mileage expenses based on inputting a start and stop address into the Tallie Mobile Application.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

Tallie is experiencing an issue sending live updates to the browser and mobile devices. Some symptoms include receipt upload not showing up without a page refresh and expense reports export status appears to be stuck. During this time, please refresh your browser or app in order to see the latest version of your data. Please bear with us as we investigate the issue. We do not anticipate any data loss.

Our partner is reporting that the impacted connections are functional now. If you're still experiencing issues connecting your credit cards, please reach out to us at support@tallie.com.

Some of our third party aggregator connections are currently experiencing a service disruption. Impacted financial institutions include Bank of America, American Express, Chase, Wells Fargo and Citibank. If you are having trouble connecting your bank and need transactions in Tallie ASAP, you can use our statement upload functionality: https://help.tallie.com/hc/en-us/articles/360001451614-Multi-Card-Statement-Upload. For the full list of currently affected financial institutions, go to https://status.finicity.com/

This incident has been resolved.

Tallie's OCR receipt processing service is currently unavailable. Please bear with us as we address the issue. In the meantime, receipt uploading is not affected and you can manually enter merchant, date and amount following receipt upload.

Cloudflare reports the issue is resolved: https://www.cloudflarestatus.com/

Cloudflare reports: We believe we have addressed the root cause and are monitoring systems for stability now. https://www.cloudflarestatus.com/

A great number of web-based services are experiencing outages due to downtime with Cloudflare. While Tallie does not use Cloudflare, many of its integrated systems due. Therefore, customers may experience issued with importing or exporting of data, among other issues. Please track Cloudflare system status for the most up to date monitoring: https://www.cloudflarestatus.com/

This incident has been resolved.

We're seeing signs of improvements and will continue monitoring the performance.

Some customers are experiencing slowness in Tallie. We are looking into this.

This issue has been resolved. If any reports on your Export page still shows the inclusive tax export error, please try to export again and it should go through. Thank you for your patience!

We have identified the cause of the error and are currently working on a fix.

We are currently investigating the error that shows up during export to QuickBooks Online: "Inclusive sales tax is not allowed."

We have updated our recommended Chase connection to one with a higher success rate. If you're still experiencing issues with your Chase connection and have not updated it in the last 6 months, please try the new connection by going to Credit Cards page > Add a Credit Card > I have a different type of card > Chase.

As we continue to work with our partner to resolve the connection issue with Chase credit cards, our team has seen some success with an alternative connection. If you are experiencing issue and need transactions in Tallie ASAP, we recommend exploring our Statement Upload functionality as a reliable workaround. Alternatively, if you would like to give another third party connection a try, please send a request for "Chase connection ID 5" to be sent to your account to support@usetallie.com and our team will walk you through the connection process.

We have received a number of reports of a degradation of service in our third party aggregated connections for Chase credit cards. This means that new connections may fail to connect, and existing connections may stop receiving new transactions. We are working with our aggregator partner to resume service, though this may take some time. If you find yourself experiencing this issue and need card transactions in Tallie ASAP, please explore our Statement Upload functionality as an alternative: https://help.tallie.com/hc/en-us/articles/360001303353-Uploading-a-Credit-Card-Statement and https://help.tallie.com/hc/en-us/articles/360001451614-Multi-Card-Statement-Upload

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some customers are experiencing slowness in Tallie. The symptoms we are observing so far includes Analytics download link taking a few seconds to show up. Our team is looking into this.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. If you notice any reports stuck in Validating state for more than a few minutes, please contact support at support@usetallie.com and we will be able to help you resolve the issue.

Some users are reporting that expense reports are getting hung up in Validating state during export. We're currently investigating this issue.

Tallie performance is now back to normal. Thank you for your patience!

Tallie is experiencing an issue sending live updates to the browser. The symptoms we are currently observing include missing links to download CSV or PDF export files and out of policy flags on expenses not going away. Our team is looking into the issue and will provide updates here.

This incident has been resolved.

Tallie is back up and running. We'll continue to monitor for the next few minutes.

Our team is aware of this issue and is currently looking into it. Please bear with us as we investigate. We will provide updates once we know more.

This incident has been resolved.

Tallie is back up and running. We'll continue to monitor for the next few minutes.

We are currently investigating this issue. Please bear with us as we investigate. We will provide updates as we know more.

Tallie is back to normal. Thank you for your patience.

Tallie is currently experiencing slow loading times. Please bear with us as we investigate the issue. We will provide updates as they become available.

This incident has been resolved.

We have identified the root cause and put in a fix on our side. We will continue to monitor the issue status and provide updates as needed. Thank you for your patience.

QuickBooks Online is experiencing API issues which is causing export errors in Tallie. If your exports to QBO is blocked by errors that mention QuickBooks Online, such as "Unfortunately, Tallie has experience a communication error with QuickBook...", you will want to disconnect from Tallie within QuickBooks Online. Once you are signed into QuickBooks you will want to navigate to "My Apps", and locate Tallie. From here you will select the option to disconnect and follow the prompts until it is completely disconnected. Once this is done, you are ready to re-connect. You can now move over to Tallie and log in. In your account, navigate to "Integration & Sync" and then Sync Settings. Make sure that the Accounting Software is "QuickBooks Online." There will be a button on the page to connect with QuickBooks Online. Follow the prompts and once connected, a sync will be initiated. If a sync is not prompted navigate to "Overview" and select "Sync Now." The sync may take longer than normal to complete, or appear stuck. After a few minutes, try an export of a report that received an error. If this can export, the issue is now fully resolved. We will continue to monitor this issue and post updates here.

Tallie is back up and the System Unavailable error is no longer showing. This issue has been resolved.

We are currently investigating this issue. Updates and more information will be posted here when they become available.

This incident has been resolved. Thanks for your patience!

A fix was deployed last night and we are monitoring the results. At this time, all Xero-integrated clients should re-connect to Xero by going to Settings > Integration & Sync > Sync Settings and clicking the "Connect to Xero" button.

The source of the Xero integration issue has been identified and a fix is in progress. We apologize for any frustration and hope to have a resolution soon.

We have discovered an issue where Tallie accounts integrated with Xero are being disconnected due to a credentials error message and cannot be reconnected. At this time, customers of Tallie and Xero cannot sync or export transactions. We are researching the issue and will update you when we know more.

We have added a Mileage 2020 expense category with the IRS standard rate to customer accounts today. If you do not have a 2019 Mileage category, or if you edited the 2019 Mileage expense category, we did not add Mileage 2020 to your expense categories list.

At the end of each year, we add a new expense category with the standard mileage rate for the upcoming year published by the IRS to Tallie customer accounts. As of 12/23/2019, the standard mileage rate for 2020 has not been made public yet. Our team will continue to monitor IRS updates and we hope to make the Mileage 2020 expense category available to you in the week of 1/6/2020. If your users need to track mileage expenses at a new rate at the beginning of the year, this article walks you through how to create a mileage expense category: https://help.tallie.com/hc/en-us/articles/360015459153-Updating-Mileage-for-the-New-Year

The Tallie team has resumed normal business hours as of this morning.

Happy Thanksgiving!

Due to the US Thanksgiving holiday, Tallie offices are closed to normal business on Thursday, November 28 and Friday, November 29. Customer support, billing and sales departments will resume normal business hours on December 2, 2019. Have a wonderful holiday!

This incident has been resolved.

In recent days we have had some success with the Chase credit card aggregation connections and we are hopeful this is a sign for a longer term fix. We will continue to monitor in the coming days.

We have received a number of reports of a degradation of service in our third party aggregated connections for Chase credit cards. This means that new connections may fail to connect. We are working with our aggregator partners to resume service, though this may take some time. The impact of this issue is limited to new connections only -- existing Chase credit card connections are not affected. If you find yourself experiencing this issue and need card transactions in Tallie ASAP, please explore our Statement Upload functionality as an alternative: https://help.tallie.com/hc/en-us/articles/360001303353-Uploading-a-Credit-Card-Statement and https://help.tallie.com/hc/en-us/articles/360001451614-Multi-Card-Statement-Upload

Due to a configuration issue, it appears that from time to time the Chat button has been missing from the help.tallie.com support site. We have resolved the configuration and now promise continual access to either an online Chat Support Agent or a quick method of submitting a case if an agent is unavailable. Happy chatting!

Our support site and help desk are fully functional now. Thanks for your patience!

Our support site, help.tallie.com, is currently unaccessible due to a service outage impacting our third-party help desk application. While we continue to monitor their status, our support team can be reached by phone at 888-874-1118 ext. 2. We will update this page as soon as our help site becomes available.

This incident has been resolved. Thank you for your patience!

Tallie is back to normal now. We'll continue to monitor for a few more minutes.

We're looking into issues accessing Tallie right now. We will provide updates here as they become available.

Everything is back to normal now. Thank you for your patience!

We are continuing to investigate this issue.

We're seeing issues with Tallie. The symptoms include expense mass edit changes not saving, Analytics page not loading and download link for PDF export not coming up. We're looking into this and will provide updates.

Our payment processing system is back up and Tallie is processing billing information normally now.

Our third-party payment processing system is currently experiencing issues. If you receive an error while entering billing information in Tallie, please try again later. We will provide updates here when the payment processing system is back up. Tallie product functionalities are not affected.

Tallie is fully functional now. Thank you for your patience!

We have addressed the issues and are currently monitoring the results.

We're currently experiencing issues with the Analytics page not loading and the download link for PDF export not coming up. We're looking into this and will provide updates here when we know more. We apologize for the inconvenience.

This incident has been resolved.

We had an issue receiving receipts forwarded to receipts@usetallie.com and emails sent to support@usetallie.com. We got to the bottom of this issue and emails are coming in normally now. If you notice some emailed receipts missing in your account or contacted support this morning between 9-11am PDT, unfortunately we did not receive the receipt or support case. Please contact us or re-forward the receipt. We apologize for the inconvenience.