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We are observing some degradation across multiple apps in the US region since 16:19 UTC, causing call errors. Based on our investigation, this issue is only impacting a subset of users. We will provide an update as soon as we have more details.

We are currently seeing an increase in the error rate when trying to login in Talkdesk Workspace. Our R&D team is currently investigating and applying mitigation measures.

We are currently receiving reports of customers in our US region of failures to login. We are currently investigating this and will keep this page up to date.

The scheduled maintenance will be postponed.

Talkdesk will be performing a platform maintenance on Sunday, 08th of June, 2025, between 08:00 UTC - 12:00 UTC (02:00 - 06:00 PDT).During this maintenance window, infrastructure enhancements will be made to increase platform resilience.What can users expect during the maintenance period?During this maintenance window, we don't expect any major impact on users, however some products like Talkdesk Live, Explore, Activities, WFM and Connections may temporarily stop consuming data for short period of time in the CA deployment region.This page will be updated throughout the maintenance.Thank you for your understanding.

This incident has been resolved.

Mitigation measures were applied, and Live Dashboards are currently updating in real time. Historical data reports may contain inaccuracies. Mitigation efforts are underway to correct this data. We will provide an update as soon as possible.

Mitigation measures were applied and we are seeing the system recover. We will provide an update as soon as possible.

We are experiencing degraded performance with several Widgets in Live reporting in the EU deployment region. Inbound and Outbound calls are not affected. Mitigation measures are currently in progress. We will provide an update in 30 minutes or sooner.

This incident has been resolved.

Mitigation measures were applied, and Live Dashboards are currently updating in real time. Historical data reports may contain inaccuracies. Mitigation efforts are underway to correct this data. We will provide an update as soon as possible.

Mitigation measures were applied and we are seeing the system recover. We will provide an update as soon as possible.

We are experiencing degraded performance with several Widgets in Live reporting in the EU deployment region. Inbound and Outbound calls are not affected. Mitigation measures are currently in progress. We will provide an update in 30 minutes or sooner.

The incident is now resolved.

We have completed mitigation measures alongside our carrier. We are seeing improvements on our end and will continue to monitor. We will provide an update as soon as we have full recovery.

We are still working with our carrier to resolve this issue. Mitigation measures are still in progress. We expect to have recovery soon. We will update as soon as we are able to.

We are still working with our carrier to resolve this issue. Mitigation measures are still in progress. We expect to have recovery soon. We will update as soon as we are able to.

We are still working with our carrier to resolve this issue. Mitigation measures are still in progress. We expect to have recovery soon. We will update you within the hour.

We are still working with our carrier to resolve this issue, and we are implementing mitigation measures. We expect to have recovery soon. We will update you within the hour.

We are still working with our carrier to resolve this issue. We will update you with more details as soon as we can.

Our Carrier Partner has confirmed that a hardware issue is causing this degradation. We are working with them to resolve this issue as soon as possible. We will update you with more details as soon as we can.

We are observing Call degradation for Inbound and Outbound calls in the LATAM region, specifically for Brazilian numbers since 17:15 UTC. US or EU numbers are not impacted. We are working with our Carrier Partner to resolve this issue on their end. We will provide an update as soon as we learn more.

This incident has been resolved.

Our partner has completed the mitigation measures, and they are seeing some recovery on their end. We are monitoring our systems to ensure a smooth recovery. We will provide an update in 15 minutes or sooner.

Our partner is still working on completing the mitigation measures. We will provide an update in 15 minutes or sooner

Our partner is still working to apply mitigation measures. We will provide an update in 15 minutes or sooner.

Our partner has identified the root cause and is now applying mitigation measures. We will provide an update in 15 minutes or sooner.

We are still working with our partner to recover the functionality. We will provide an update in 15 minutes or sooner.

We are still working with our partner to recover the functionality. We will provide an update in 15 minutes or sooner.

Our engineering team is currently working with our partner on the incident resolution. Users are unable to send Webchats and SMS's in the US and EU regions. We will provide an update in 15 minutes or sooner.

We are observing degraded performance with Webchat and SMS in US and EU regions since 20:18 UTC, causing errors for users. We will provide an update as soon as we have more details.

This incident has been resolved.

A fix has been implemented by our voice service provider, and we are seeing recovery on our systems. Updates will be provided at the earliest opportunity.

We are working with our voice service provider on the incident resolution. Mitigation measures are in progress. We will provide an update as soon as possible.

Mitigation measures are in progress, and we are seeing recovery in our systems. A subset of customers may experience some inbound/outbound call failures. Updates will be provided at the earliest opportunity.

Mitigation measures are in progress, and we are seeing recovery in our systems. A subset of customers may experience some inbound/outbound call failures. Updates will be provided at the earliest opportunity.

The Talkdesk voice service provider has been engaged in the incident resolution. Mitigation measures are in progress. We will provide an update as soon as possible.

At this point, the system is back to normal values, and the customers should not be experiencing any degraded performance. Incident resolved.

Mitigation steps were applied, and we are currently seeing recovery. We will provide an update in 15 minutes or sooner.

Our engineering team has been engaged in the incident resolution. Only the US region is currently being affected. We will provide an update in 15 minutes or sooner.

We are observing degraded performance in Outbound calls in the US and EU regions. We will provide an update as soon as we have more details.

At this point, the system is back to normal values, and the customers should not be experiencing any degraded performance. Incident resolved.

We are still seeing recovery on our systems. A subset of customers may encounter timeout errors, component failures, or increased processing times within components, Autopilot, and Chat, resulting in the non-delivery of conversations to agents. Updates will be provided at the earliest opportunity.

A fix has been implemented by our voice service provider, and we are still seeing recovery on our systems. A subset of customers may encounter timeout errors, component failures, or increased processing times within components, Autopilot, and Chat, resulting in the non-delivery of conversations to agents. Updates will be provided at the earliest opportunity.

A fix has been implemented by our voice service provider, and we are still seeing recovery on our systems. A subset of customers may encounter timeout errors, component failures, or increased processing times within components, Autopilot, and Chat, resulting in the non-delivery of conversations to agents. Updates will be provided at the earliest opportunity.

A fix has been implemented by our voice service provider, and we are still seeing recovery on our systems. A subset of customers may encounter timeout errors, component failures, or increased processing times within components, Autopilot, and Chat, resulting in the non-delivery of conversations to agents. Updates will be provided at the earliest opportunity.

A fix has been implemented by our voice service provider, and we are still seeing recovery on our systems. A subset of customers may experience specific studio components, Autopilot and Chat, not delivering the conversation to the agent. We will update you as soon as possible

A fix has been implemented by our voice service provider, and we are still seeing recovery on our systems. Studio flows are currently recovering; a subset of customers may experience timeout errors, component failures, or longer time in components. We will update you as soon as possible

A fix has been implemented by our voice service provider, and we are still seeing recovery. We are currently monitoring our system.

A fix has been implemented by our voice service provider, and we are currently seeing recovery. We will provide an update as soon as possible.

Mitigation measures are being applied, and we are currently seeing some recovery on our systems. We are following up with our voice service provider. Inbound and outbound calls are currently under degraded performance in the US and EU regions. We will provide an update as soon as possible.

Mitigation measures are still in progress, we are following up with our voice service provider. Inbound and outbound calls are currently under degraded performance in the US and EU regions. We will provide an update as soon as possible.

Mitigation measures are still in progress, we are following up with our voice service provider. Inbound and outbound calls are currently under degraded performance. We will provide an update as soon as possible.

Mitigation measures are still in progress, we are following up with our voice service provider. Inbound and outbound calls are currently under degraded performance. We will provide an update as soon as possible.

Mitigation measures are still in progress, we are following up with our voice service provider. We will provide an update as soon as possible.

The Talkdesk voice service provider has been engaged in the incident resolution. Mitigation measures are in progress. We will provide an update as soon as possible.

Our engineering team has been engaged in the incident resolution. Mitigation measures are in progress. We will provide an update in 15 minutes or sooner.

We are observing a subset of inbound calls not connecting/dropping in the US region. We will provide an update as soon as we have more details.

This incident has been resolved.

Mitigation steps have been performed. We are seeing improvements on our end. We will provide an update in 15 minutes or sooner.

Mitigation steps are still in progress. We will provide an update in 15 minutes or sooner.

Our engineering team has been engaged on the incident resolution. We are still working to resolve this behavior. We will provide an update in 15 minutes or sooner.

We are observing an increase in error rate in US region since 20:40 UTC causing calls in studio flow that us Virtual agent to have dead air. We will provide an update as soon as we have more details.

This incident has been resolved.

At this point, mitigation measures were applied and users should no longer be experiencing difficulties. We will continue to monitor the situation.

Mitigation measures are still in progress, our engineering team has been engaged in the incident resolution. We will provide an update in 15 minutes or sooner.

Mitigation measures are still in progress, our engineering team has been engaged in the incident resolution. We will provide an update in 15 minutes or sooner.

Mitigation steps are still in progress. We will provide an update in 15 minutes or sooner.

Our engineering team has been engaged in the incident resolution. Mitigation measures are currently in progress. We will provide an update in 15 minutes or sooner.

We are observing some inbound calls with no Audio in the US region. This issue impacts only a subset of inbound calls. We will provide an update as soon as we have more details.

Call recordings as been fully restored and service is back to normal. Thank you for bearing with us.

Mitigation measures were put in place and we are serving the the recordings after the call is finished. All delayed recordings are also delivered as well.

We are continuing to apply mitigation measures to reduce the delay in serving the call recordings

We have identified the root cause and are applying mitigation measures

We are currently investigating a delay in call recordings in the EU Region. We will keep this incident up to date.

This incident has been resolved.

At this point, the issue has been fixed and customers should no longer be experiencing difficulties. We will continue to monitor the situation.

Our engineering team has been engaged on the incident resolution, and mitigation measures are in progress. We will provide an update in 15 minutes or sooner.

We are observing some tabs in Workspace in the US, EU, and CA deployment region causing the tabs to not load. We will provide an update as soon as we have more details.

This incident has been resolved.

At this point, the issue has been fixed and customers should no longer be experiencing difficulties. We will continue to monitor the situation.

Mitigation steps are still in progress. We will share a resolution time estimate as soon as possible. We will provide an update in 15 minutes or sooner.

Mitigation steps are still in progress. We will share a resolution time estimate as soon as possible. We will provide an update in 15 minutes or sooner.

Mitigation steps are still in progress. Our system is stabilizing, but it may take some time. We will provide an update in 15 minutes or sooner.

Our engineering team has been engaged in the incident resolution. We will provide an update in 15 minutes or sooner.

We are observing degraded performance with chat messages in region EU since 18:00 UTC causing the chats to appear blank. This issue impacts the Agent role. We will provide an update as soon as we have more details.

On the 11th of February between 12:49 and 13:20 UTC, Talkdesk experienced an incident affecting multiple carriers' Telephony (Inbound and Outbound). Mitigation measures were applied and the incident was resolved.

This incident has been resolved.

At this point, the Inbound and Outbound performance issues have been resolved, and users should no longer be experiencing difficulties. We will continue to monitor the situation.

We are observing voice degradation in the US region since 06:20 UTC causing Inbound and Outbound failures. This issue impacts a subset of Talkdesk customers. We will provide an update as soon as we have more details.

This incident has been resolved.

At this point, the issue has been fixed and customers should no longer be experiencing difficulties. We will continue to monitor the situation.

We are observing voice degradation in the US region causing Inbound and Outbound failures. This issue impacts a subset of Talkdesk customers. We will provide an update as soon as we have more details.

This incident has been resolved.

We are currently seeing system recovery, Talkdesk engineering team is currently monitoring the system. We will send an update in 30 min or sooner.

Mitigation measures are in progress, some customers might still get errors across Workspace Apps. We will share an update in 30 min or sooner.

The investigation is ongoing, and some customers might get errors across Workspace Apps. We will share an update in 30 min or sooner.

We are currently investigating reports of errors in Workspace Apps. We will share an update in 15 min or sooner.

We are currently investigating this issue.

This incident has been resolved.

We are currently seeing system recovery. We will keep monitoring and update in 30 minutes or sooner.

We are still monitoring this behavior alongside our engineers. We will send an update in 30 min or sooner.

We are currently seeing system recovery. We will keep monitoring and update in 30 minutes or sooner.

We are currently investigating a subset of customers reporting degraded performance in the Workspace APP. We are currently investigating and will send an update in 15 min.

This incident has been resolved.

Mitigation measures were applied and we are seeing the system recover. We will provide an update in 30 minutes or sooner.

We are experiencing degraded performance with several Widgets in Live reporting in the US deployment region. Inbound and Outbound calls are not affected. Mitigation measures are currently in progress. We will provide an update in 30 minutes or sooner.

This incident has been resolved.

Mitigation measures are being applied by our carrier partner and at this point, we are seeing improvements in the success rate of inbound and outbound calls. We are continuously working with our partner in order to recover the service as quickly as possible. We will share more updates as soon as possible.

Mitigation measures are still in progress and we are continuously working with our partner in order to recover the service as quickly as possible. We will provide an update in 20 minutes or sooner.

Mitigation measures are in progress and we are continuously working with our partner in order to recover the service as quickly as possible. We will provide an update in 20 minutes or sooner.

Mitigation measures are in progress and we are continuously working with our partner in order to recover the service as quickly as possible. We will provide an update in 20 minutes or sooner.

The issue was identified and mitigation measures are currently in progress. We will provide an update in 20 minutes or sooner.

We are currently experiencing degraded performance on Inbound and Outbound calls. Mitigation measures are currently in progress we will provide an update in 20 minutes or sooner.

This incident has been resolved.

At this time, we are seeing login issues with some users using specific internet service provider networks in California to our US region. Inbound and outbound calls are not affected at this time. We will update the page within 30 minutes as we continue our investigation.

We are experiencing intermittent issues with Workspace login in the US deployment region. Inbound and Outbound calls are not affected. We are investigating this issue alongside our engineering team. We will update the page within 30 minutes.

This incident has been resolved.

Mitigation was applied and we are seeing system recovery. We will keep monitoring the system and provide an update in 15 min.

We are experiencing degraded performance with the Contacts Widget Live reporting in the US deployment region. Inbound and Outbound calls are not affected. As a workaround, the Recent Activity Multichannel dashboard in Explore can be used. Mitigation measures are currently in progress we will provide an update in 30 minutes or sooner.

At this point, mitigation measures were applied and we are seeing full system recovery. Call routing was not affected.

A fix as been implemented. We are currently monitoring the system.

We are currently investigating a subset of customers with difficulties loading the Conversations APP in US deployment region. Mitigation measures are in progress

This incident has been resolved.

Mitigation measures are being applied by our carrier partner and at this point, we are seeing improvements in the success rate of inbound and outbound calls. We are continuously working with our partner in order to recover the service as quickly as possible. We will share more updates as soon as available.

Currently one of our telecommunications carriers in Europe is experiencing an incident which is causing a percentage of calls to fail. This incident does not affect customers with BYOC. We are working with our partner in order to recover the service as quickly as possible. We will share one update in 60 minutes or sooner.

Currently one of our telecommunications carriers in Europe is experiencing an incident which is causing a percentage of calls to fail. We are working with our partner in order to recover the service as quickly as possible. We will share an update in 30 minutes.

Currently one of our carriers in Europe is experiencing an incident which is causing a percentage of calls to fail. We are working together with our partner to recover the service. We will share more updates as soon as possible.

We are investigating the assignment system and inbound call issues in the EU regional deployment. Customers with business continuity configured are advised to enable the same. Mitigation measures are currently in progress. We will provide an update in 30 min or sooner. Please note that this does not impact customers on other regional deployments. A fix has been implemented and we are seeing system improvements. At this point, customers can disable Business continuity settings. We will keep monitoring. This incident has been resolved.

This incident has been resolved.

We have implemented mitigation measures and are seeing recovery. We will update you in 30 minutes or as soon as we are fully recovered.

We are currently investigating an issue impacting Live data freshness, there is latency in all Contact related data in the US region. This is not impacting any calls or call routing functionality, only the Live data. Our engineering team is currently applying mitigation measures. We will provide an update within 30 minutes.

We are currently fully recovered from the latency and live data is currently up to date on contacts-related data widgets. Some queued calls from earlier today can show up on the contact list, these calls will be closed over the next 24h.

We are currently fully recovered from the latency and live data is currently up to date on contacts-related data widgets. We will keep monitoring.

Mitigation measures were applied and we are seeing recovery. We expect to fully recover from the latency in 1 hour or sooner. We will keep monitoring.

Mitigation measures were applied and we are currently recovering from the latency, this impacts only contacts-related data widgets. No impact on calls, routing, or any of the critical functionality. We will provide an update within 30 minutes or sooner.

Mitigation measures are still in progress in order to recover the current latency in Live Reporting data, this impacts only contacts-related data widgets. No impact on calls, routing, or any of the critical functionality. In the meantime, the "Call reports" in Explore can provide an alternate view of the live data with a short delay. Our engineering team is currently applying mitigation measures. We will provide an update within 30 minutes

Additional mitigation measures are in progress in order to recover the current latency in Live Reporting data, this impacts only contacts-related data widgets. No impact on calls, routing, or any of the critical functionality. In the meantime, the "Recent Activity Multichannel Default Dashboard" in Explore can provide an alternate view of the live data with a short delay. Our engineering team is currently applying mitigation measures. We will provide an update within 30 minutes

We are currently investigating an issue impacting Live Reporting data latency, this impacts only contacts related data widgets. No impact on calls, routing, or any of the critical functionality. In the meantime, the "Recent Activity Multichannel Default Dashboard" in Explore can provide an alternate view of the live data with a short delay. Our engineering team is currently applying mitigation measures. We will provide an update within 30 minutes

We are currently investigating an issue impacting Live Reporting data latency. No impact on calls, routing, or any of the critical functionality. In the meantime, the "Recent Activity Multichannel Default Dashboard" in Explore can provide an alternate view of the live data with a short delay. Our engineering team is currently applying mitigation measures. We will provide an update within 30 minutes

This incident has been resolved.

Mitigation measures were applied and we are currently seeing system recovery. We will keep monitoring and provide an update in 15 minutes.

We are currently applying mitigation measures in order to resolve the issue. Customers may still be experiencing degraded performance in Login and Voice functionalities. We will provide an update within 15 minutes.

We are currently experiencing an issue affecting Login and Voice functionalities in US regional deployment. Mitigation measures are currently in progress. We will provide an update within 15 minutes.

We are currently experiencing an issue affecting Login and Voice functionalities in US regional deployment. Mitigation measures are currently in progress. We will provide an update within 15 minutes.

We are currently experiencing an issue affecting Login and Voice functionalities in US regional deployment. Mitigation measures are currently in progress. We will provide an update within 15 minutes.

We are currently experiencing an issue affecting Login in US regional deployment. We will provide an update within 15 minutes.

This incident has been resolved.

Mitigation measures are in place and we are seeing system recovery. We are currently monitoring the system. We will provide an update in 30 min or sooner.

Mitigation measures are in progress and we are currently seeing recovery. Inbound calls are working as expected. We will provide an update within 15 minutes.

We are currently experiencing an issue with Outbound calls in the US regional deployment. Outbound calls are successful, but only the mute and calls controls are available. Inbound calls are working as expected. We will provide an update within 15 minutes.

This incident has been resolved.

Mitigation measures are in place and we are seeing system recovery. Customers who have enabled Business Continuity can disable the same. We will provide an update in 30 minutes or sooner.

Mitigation measures are currently in progress and we are seeing system improvements. Additionally, a subset of users in our Europe and Canada regional deployment may experience intermittent errors on the conversation app. We will provide another update within 15 minutes.

We are currently experiencing an issue where some users in the US regional deployment are receiving 500 errors when navigating through the workspace apps. We recommend customers enable a Business Continuity plan. Mitigation measures are currently in progress. We will provide an update within 15 minutes.

We are currently experiencing an issue where some users in the US regional deployment are receiving 500 errors when navigating through the workspace apps. We recommend customers enable a Business Continuity plan. We are working with our engineering team to investigate the root cause. We will provide an update within 15 minutes.

This incident has been resolved.

We are currently monitoring the situation. The system is exhibiting normal operating values. We will keep monitoring the incident with our partner. We will provide an update in 30 minutes or sooner.

We are currently working with our partner in order to resolve the incident. At this point we are seeing 90% recovery, customers can still experience intermittent login difficulties. For customers who are able to login in can receive and place phone calls. We will provide an update in 15 minutes or sooner.

We are currently working with our partner in order to resolve the incident. At this point we start to see recovery, customers can still experience intermittent login difficulties. We will provide an update in 15 minutes or sooner.

We are currently investigating issues opening Conversation APP and Callbar. This is currently affecting all regions. We recommend customers enable a Business Continuity plan. This is caused because of an incident reported by a 3rd party provider. We will provide an update in 15 minutes or sooner.

We are currently investigating issues opening Conversation APP and Callbar. This is currently affecting all regions. We recommend customers enable a Business Continuity plan. This is caused because of an incident reported by a 3rd party provider. We will provide an update in 15 minutes or sooner.

We are currently investigating issues opening Conversation APP and Callbar. This is currently affecting all regions. Routing and call controls are working as expected. We will provide an update in 15 minutes or sooner.

This incident has been resolved.

We have applied mitigation steps and we are seeing improvements once more. We will provide an update shortly.

We are seeing an increase in error rates and a reoccurrence of 500 errors. We are investigating these error rate spikes with our engineering team. We will provide an update within 15 minutes.

This incident has been resolved.

At this time, we are no longer seeing a large volume of errors, and the impact seems to be mitigated. We are monitoring this behavior alongside our engineering team to understand the root cause and to prevent a reoccurrence. We will continue to monitor this for recovery.

We are currently experiencing an issue where some users in the US regional deployment are receiving 500 errors when navigating through the workspace apps. This error is intermittent. We are working with our engineering team to investigate the root cause. We will provide an update within 15 minutes.

We are now seeing recovery and the impact is mitigated.

We have applied mitigation measures to an issue with loading and logging into Conversations in the US region and we are seeing improvements. We are currently monitoring our system to ensure a smooth recovery. We will provide another update within 30 minutes.

We have applied mitigation measures to an issue with loading and logging into Conversations in the US region, specifically within US instances. Users logged in previously to this event should be able to still receive and answer calls. Some agents may also be changed to offline status due to failing heartbeats. These users should be able to refresh. We are currently monitoring the system for improvements. We will provide another update within 30 minutes.

We are aware of an issue with loading and logging into Conversations in the US region. Users logged in previously to this event should be able to still receive and answer calls. We are still investigating this behavior alongside our engineering team. We will provide another update within 30 minutes.

We are aware of a problem right now affecting some customers' ability to access Talkdesk Conversation app. Our engineering team is investigating the root cause. We will provide another update ASAP.

We have experienced a small subset of calls reporting device unavailable for some agents, no calls were lost during the incident timeframe, and these affected calls were routed to another available agents. Agents that were experiencing this behavior were recommended to refresh Workspace in order to mitigate the issue. At this time, mitigation measures were applied and the system recovered to normal values.

This incident has been resolved.

We are currently monitoring this behavior after applying mitigation measures. We are seeing recovery in our systems and improvements in the majority of user instances, but it will take some time for the delay to fully normalize. We will provide an update in 30 minutes or sooner.

We are currently monitoring this behavior after applying mitigation measures. We are seeing recovery in our systems and improvements in some user instances, but it will take some time for the delay to fully normalize. We will provide an update in 30 minutes or sooner.

We are currently monitoring this behavior after applying mitigation measures. We are seeing recovery in our systems, but it will take some time for the delay to normalize. We will provide an update in 30 minutes or sooner.

We are currently monitoring this behavior after applying mitigation measures. We are seeing recovery in our systems, but it will take some time for the delay to normalize. We will provide an update in 30 minutes or sooner.

We are currently monitoring this behavior after applying mitigation measures. We are seeing recovery in our systems, but it will take some time for the delay to normalize. We will provide an update in 15 minutes or sooner.

We are still investigating delays in reporting in specific Live widgets that use Voice Contact data, all other Live widgets work as expected. Routing and Calls are working as expected with no impact. This is in the US region only. No Impact in EMEA, CA regions. At this time, we are investigating the cause of this issue and attempting to apply mitigation measures. We will provide an update in 15 minutes or sooner.

We are still investigating delays in reporting in specific Live widgets that use Voice Contact data, all other Live widgets work as expected. Routing and Calls are working as expected with no impact. This is in the US region only. No Impact in EMEA, CA regions. At this time, we are investigating the cause of this issue and attempting to apply mitigation measures. We will provide an update in 15 minutes or sooner.

We are still investigating delays in reporting in specific Live widgets that use Voice Contact data. This is only impacting "Contacts" widgets (excluding digital contacts), other widgets in Live will be functioning as expected. Routing and Calls are working as expected with no impact. This is in the US region only. No Impact in EMEA, CA regions. At this time, we are investigating the cause of this issue and attempting to apply mitigation measures. We will provide an update in 15 minutes or sooner.

We are still investigating delays in reporting in specific Live widgets that use Voice Contact data. Routing and Calls are working as expected with no impact. This is in the US region only. No Impact in EMEA, CA regions. At this time, we are investigating the cause of this issue and attempting to apply mitigation measures. We will provide an update in 15 minutes or sooner.

We are currently investigating delays in reporting in specific Live widgets that use Voice Contact data. Routing and Calls are working as expected with NO impact. This is in the US region only. No Impact in EMEA, CA regions. At this time, we are investigating the cause of this issue. We will provide an update in 15 minutes or sooner.

This incident is resolved.

Mitigation measures are in place and we are seeing recovery. We will provide an update in 15 minutes or sooner.

We are experiencing service degradation on routing services. Mitigation measures are in progress. We will provide an update in 15 minutes or sooner.

We are experiencing service degradation on routing services. We will provide an update in 15 minutes or sooner.

This incident has been resolved.

Mitigation measures are in progress and we start seeing recovery. Routing and Call controls are working as expected. We will provide an update in 30 minutes or sooner.

We are currently investigating degraded performance affecting Live Reporting. Routing and Call controls are working as expected. Mitigation Measures are in progress. We will provide an update in 30 minutes or sooner.

This incident is resolved.

Mitigation measures were applied and we are seeing recovery. We will continue to monitor and will provide an update in 30 minutes or sooner.

We are currently investigating degraded performance affecting Live Reporting. Routing and Call controls are working as expected. Mitigation Measures are in progress. We will provide an update in 30 minutes or sooner.

This incident has been resolved.

Mitigation measures were applied and we are seeing recovery. We will provide an update in 30 minutes or sooner.

We are currently investigating degraded performance affecting Live Reporting. Routing and Call controls are working as expected. Mitigation Measures are in progress. We will provide an update in 15 minutes or sooner.

This incident has been resolved.

Mitigation measures were put in place and we are seeing improvements. We will keep monitoring.

A fix has been implemented and we are monitoring the results.

We are currently investigating degraded performance affecting the ability to Change Status. Mitigation Measures are in progress. We will provide an update in 15 minutes or sooner.

Mitigation measures were applied and we are seeing improvements. The system is still consuming all the pending events, therefore the Agent Status in Live is currently changing however still experiencing latency.

Mitigation measures were applied and we are seeing improvements. We will provide an update in the next 15 min.

We are currently investigating degraded performance across Live Dashboards, all critical functionality including making and receiving calls is working as expected. Mitigation Measures are in progress. We will provide an update in 15 minutes or sooner.

We are currently investigating degraded performance across Live Dashboards. Mitigation Measures are in progress. We will provide an update in 15 minutes or sooner.

This incident has been resolved.

Mitigation measures are in place. We advise the impacted users to refresh the App in order to work successfully. We will keep monitoring.

We are currently investigating degraded performance across Workspace and Conversation App. Mitigation Measures are in progress. We will provide an update in 15 minutes or sooner.

This incident has been resolved.

At this point, the issue has been fixed and customers should no longer be experiencing difficulties. We will continue to monitor the situation.

Mitigation measures are currently in progress. Studio/IVR is able to receive and process inbound calls, Assignment/ACD is able to route calls to agents to those that are available. We expect our login systems to recover over time as our systems catch up with our mitigation measures. We will provide an update in 1 hour or sooner.

Mitigation measures are currently in progress. Studio /IVR is able to receive and process inbound calls, Assignment / ACD is able to route calls to agents to those that are available. A subset of users are experiencing degraded performance affecting the ability to Login. We will provide an update in 30 minutes or sooner.

Mitigation measures are currently in progress. Studio /IVR is able to receive and process inbound calls, Assignment / ACD is able to route calls to agents to those that are available. A subset of users are experiencing degraded performance affecting the ability to Login. We will provide an update in 30 minutes or sooner.

Mitigation measures are currently in progress. Studio /IVR is able to receive and process inbound calls, Assignment / ACD is able to route calls to agents to those that are available. A subset of users are experiencing degraded performance affecting the ability to Login. We will provide an update in 15 minutes or sooner.

Mitigation measures are currently in progress. A subset of users are experiencing degraded performance affecting the ability to Login. We will provide an update in 15 minutes or sooner.

We are currently investigating degraded performance affecting the ability to Login to Talkdesk. We will provide an update in 15 minutes or sooner.

This incident has been resolved.

Mitigation measures are currently in progress and we are seeing improvements. All critical functionality including making and receiving calls are back live. A subset of customers may still expect Agent Status Live latency. We will provide an update in the next hour.

Mitigation measures were applied and we are seeing improvements. All critical functionality including making and receiving calls are back live. The system is still consuming all the pending events, therefore the Agent Status in Live is currently changing however still experiencing latency, as well as Latency on Historical data. We will provide an update in the next hour.

Mitigation measures were applied and we are seeing improvements. All critical functionality including making and receiving calls are back live. Agent Status in Live is still experiencing latency, as well as degraded Historical data. We will provide an update in the next hour.

Mitigation measures were applied and we are seeing improvements. All critical functionality including making and receiving calls are back live. Agent Status in Live is still experiencing latency. We will provide an update in the next hour.

Mitigation measures are currently in progress and we are seeing improvements. All critical functionality including making and receiving calls are back live. A subset of customers is still experiencing Agent Status Live latency. We will provide an update in 30 minutes or sooner.

Mitigation measures are currently in progress and we are seeing improvements. All critical functionality including making and receiving calls are back live. Agent Status in Live is experiencing latency. We will provide an update in 30 minutes or sooner.

Mitigation measures are currently in progress and we are seeing improvements. All critical functionality including making and receiving calls are back live. Agent Status in Live is experiencing latency. We will provide an update in 15 minutes or sooner.

Mitigation measures are currently in progress and we are seeing improvements, a subset of users are experiencing degraded performance loading Talkdesk. We will provide an update in 15 minutes or sooner.

Mitigation measures are currently in progress and we are seeing improvements, a subset of users are experiencing degraded performance loading Talkdesk. We will provide an update in 15 minutes or sooner.

We are currently investigating degraded performance loading Talkdesk. We will provide an update in 15 minutes or sooner.

This incident has been resolved.

Mitigation measures are currently in progress and we are seeing improvements, a subset of users are experiencing degraded performance affecting Routing, Call flows, Agent Dashboard Actions, and Login. We will provide an update in 15 minutes or sooner.

Mitigation measures are currently in progress and we are seeing improvements, a subset of users are experiencing degraded performance affecting Routing, Call flows, Agent Dashboard Actions, and Login. We will provide an update in 15 minutes or sooner.

We are currently investigating degraded performance on Routing, Call flows, Agent Dashboard Actions, and Login affecting a subset of customers. We will provide an update in 15 minutes or sooner.

We are currently investigating degraded performance affecting Routing and Call flows. We will provide an update in 15 minutes or sooner.

This incident has been resolved.

We are continuing to monitor the latency recovery on Agent Status and Contact List Live Reporting. We will provide an update in the next 30 min.

Mitigation measures were applied, and we are seeing improvements. At this point, we may be experiencing some latency on Agent Status and Contact List Live Reporting while all the events are being consumed. We will provide an update as soon as possible.

Mitigation measures are still in progress. We will provide an update in 30 minutes or sooner.

Mitigation measures are still in progress. We will provide an update in 30 minutes or sooner.

Mitigation measures are still in progress. We will provide an update in 15 minutes or sooner.

Mitigation measures are currently in progress, a subset of users are experiencing degraded performance affecting Agent Status Live Reporting. We will provide an update in 15 minutes or sooner.

We are currently investigating degraded performance affecting Agent Status Live Reporting. Mitigation measures are in progress. We will provide an update in 15 minutes or sooner.

We observed a service degradation that impacted a subset of inbound calls and subset agents of the following capabilities 1. Delayed login into the Agent console to a subset of agents 2. Delayed routing of some queued inbound calls to a subset of agents 3. Delayed updates in the Supervisor Live dashboard of the status of a subset of agents This issue was caused by a service degradation of one of Talkdesk's partners and happened between 14:50 UTC to around 15:10 UTC. The service and effected capabilities are now operating normally.

This incident has been resolved.

Mitigation measures were applied, and we are seeing improvements. At this point is possible to log in from Workspace. We will keep monitoring the situation.

We are currently investigating a subset of customers not being able to login into Workspace, affecting some regions. Mitigation measures are in progress. As a workaround please change from Workspace to Callbar in order to Log in, with callbar, you can make and receive calls. We will provide an update in 15 minutes or sooner.

We are currently investigating a subset of customers not being able to login into Workspace, affecting only the US region. We will provide an update in 15 minutes or sooner.

At this point, Inconsistencies of call data in the live dashboard were corrected. This incident has been resolved.

Mitigation measures were applied and we are seeing recovery of routing calls to agents. Inconsistencies of call data in the live dashboard may persist, but will be automatically correct itself. We will keep monitoring the situation.

Mitigation measures were applied and we are seeing recovery of routing calls to agents. Inconsistencies of call data in the live dashboard may persist, but will be automatically correct itself. We will keep monitoring the situation.

We are currently investigating a subset of inbound calls failing to be routed to agents. Mitigation measures are in progress. We will provide an update in 15 minutes or sooner.

This incident has been resolved.

Mitigation measures were applied, and we are seeing improvements. We will keep monitoring the situation.

Mitigation measures are still in progress, a subset of users are experiencing degraded performance on Live Reporting. We will provide an update in 15 minutes or sooner.

Mitigation measures are currently in progress, a subset of users are experiencing degraded performance on Live Reporting. We will provide an update in 15 minutes or sooner.

We are currently investigating degraded performance affecting Live Reporting. Mitigation measures are in progress. We will provide an update in 15 minutes or sooner.

This incident has been resolved.

Mitigation measures were applied, and we are seeing improvements. We will keep monitoring the situation.

Mitigation measures are still in progress, a subset of call issues are still being affected due to a Talkdesk Telecom Provider. We will provide an update in 15 minutes or sooner.

We are currently investigating a subset of call issues due to a Talkdesk Telecom Partner. Incident mitigation measures are in progress. We will provide an update in 15 minutes or sooner.

We are currently investigating a subset of calls having issues. We will provide an update in 15 minutes or sooner.