Is Tactiq Down Right Now? Check if there is a current outage ongoing.

We are aware of an issue preventing customers from logging in and viewing past transcripts. We are currently investigating. Thank you for your patience. --- Estamos cientes de um problema que impede os clientes de fazer login e visualizar transcrições anteriores. Estamos investigando o problema. Agradecemos a sua paciência.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently facing a major outage that’s preventing both retrieval of existing transcripts and the creation of new ones. Our team is actively investigating the issue and working to restore full service as soon as possible. We apologize for the inconvenience and appreciate your patience.

The incident is resolved. Thank you for your patience. --- O incidente foi resolvido. Agradecemos a sua paciência. --- 事件は解決しました。ご辛抱いただきありがとうございました。

Tactiq emails are currently experiencing delays, including email magic link sign-in messages and transcription meeting notifications. Os e-mails da Tactiq estão passando por atrasos, incluindo as mensagens de login via link mágico e as notificações de reuniões transcritas. 現在、Tactiqからのメールが遅延しており、マジックリンクのサインインメッセージや文字起こしの会議通知などに影響が出ています。

The issue is resolved, thank you for your patience. --- O problema foi resolvido, obrigado pela sua paciência.

We have identified the root cause and are working towards a solution. --- Identificamos a causa raiz e estamos trabalhando para encontrar uma solução.

Custom prompts on meetings are currently unavailable. This only affects new questions, all previously asked questions are unaffected. Quick prompts are still available on all of your meetings. --- Os prompts personalizados em reuniões estão indisponíveis no momento. Isso afeta apenas novas perguntas; todas as perguntas feitas anteriormente não serão afetadas. Os prompts rápidos ainda estão disponíveis em todas as suas reuniões.

The issue has been resolved, thank you for your patience. --- O problema foi resolvido, obrigado pela sua paciência.

We’ve identified an issue causing delays in emails triggered by user actions, including sign-in magic links. If you're waiting for a sign-in email or another notification, it may take longer than usual to arrive. We have identified the issue and it is being actively worked on. --- Identificamos um problema que causa atrasos em e-mails acionados por ações do usuário, incluindo links mágicos de login. Se você estiver aguardando um e-mail de login ou outra notificação, pode demorar mais do que o normal para chegar. Identificamos o problema e estamos trabalhando ativamente nele.

We are continuing to work on a fix for this issue.

Users who sign in by emailed magic links have been experiencing long waits to receive their sign-in link. We have identified the issue and it is being actively worked on. --- Usuários que acessam por meio de links enviados por e-mail têm enfrentado longas esperas para receber o link de acesso. Identificamos o problema e estamos trabalhando ativamente para solucioná-lo.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

The new extension release, version 3.1.2902, has just been approved and published on the Chrome Web Store. Your extension should update automatically in the coming hours. To force the update, please follow the steps at https://help.tactiq.io/en/articles/5337954-how-to-manually-update-the-extension-to-the-latest-version

We are still waiting for Google’s review. In the meantime, you can restore transcription by following this workaround: Double-click the “CC” (Closed Captions) button in the Tactiq widget to enable transcription.

The issue has been identified, and the fix was submitted to the Chrome Web Store for review and approval. We will update this when it goes live.

We are currently investigating an issue where, for many Tactiq users, Google Meet meetings are either not transcribed or not saved. Apologies for the inconvenience! In the meantime, you can restore transcription by following this workaround: Double-click the “CC” (Closed Captions) button in the Tactiq widget to enable transcription.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified, and we are working on a resolution.

We are currently investigating the issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

We are monitoring the situation and expect it to be resolved within 15 minutes from now.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We're expanding our infrastructure to address the issue.

We are continuing to monitor the situation.

The rest of the fix has been implemented and we are monitoring the situation.

The fix was partially successful and we're working on the second "part" of it at the moment.

We have become aware of an issue where some users see the "Your meeting list is being prepared" message when using the web app. The fix has been implemented, and all affected users will be all right within one hour. Apologies for the inconvenience!

Extension version 3.1.1372 was just released, and all users should update automatically within hours. It is possible to force the update manually, too: https://help.tactiq.io/en/articles/5337954-how-to-manually-update-the-extension-to-the-latest-version

There is a small subset of users still experiencing the issue, and a new release has been sent for review.

Most users have been updated, and the problem should be resolved. We will continue monitoring the situation.

Extension version 3.1.1369 was just released, and all users should update automatically within hours. It is possible to force the update manually, too: https://help.tactiq.io/en/articles/5337954-how-to-manually-update-the-extension-to-the-latest-version We will continue monitoring the situation.

We have submitted a new release to the Chrome Web Store and to the Microsoft Add-Ons. We will update this page when their reviews have been completed.

The root cause has been identified, and we're implementing a fix.

We are urgently investigating an issue where, for some users, Zoom transcripts start in Arabic. The workaround for the moment is to go to Zoom's live captions settings after Tactiq has started transcribing and to change the language there.

This incident has been resolved.

Version 3.1.1307 of the Chrome Extension has been released with a fix, and automatic updates will happen soon. We will continue monitoring the situation.

We have submitted an update with the fix to the Chrome Web Store and are awaiting their approval.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

The issue affects only non-"new" versions of Teams. As a workaround, please switch to the new Teams version. We are working on a fix.

We are currently investigating an issue where, for many Tactiq users, Microsoft Teams meetings are either not transcribed or not saved. Apologies for the inconvenience!

This incident has been resolved. We have also put some extra safeguards in place for the future, and will be releasing another version shortly. If you are using Edge (and Edge Addons Store), you'll need to wait a few more days. Your transcripts at https://app.tactiq.io are free from these extra characters you see during the meetings. Edge Browser Extensions (Addons) take significantly longer to review because of Microsoft's internal policies, which we cannot influence.

Tactiq Chrome Browser Extension has just been approved in the Chrome Web Store. Your installation will update automatically if you restart Chrome. You can also follow this page to check that you have the latest version (2.2.265 or higher): https://help.tactiq.io/en/articles/5337954-how-to-manually-update-the-extension-to-the-latest-version If you are using Edge, your transcripts at https://app.tactiq.io are free from these extra characters you see during the meetings. Edge Browser Extensions (Addons) take significantly longer to review because of Microsoft's internal policies, which we cannot influence.

The fix for the browser extension is still in review at Chrome Web Store, which is, unfortunately, taking much longer than expected, but is out of our control. Your transcripts at https://app.tactiq.io are free from these extra characters you see during the meetings.

Chrome Web Store review is taking longer than expected. Sadly, we cannot influence its speed, but we are also going to be putting mitigations for future cases like this into the extension.

Quick update - we're still waiting for the Chrome Web Store approval, which is in line with the expectations.

We have implemented the fix for transcript display in the web application (at https://app.tactiq.io) and the issue there should be mostly resolved. You might continue to see a couple of rogue characters here and there, and they will eventually be gone. We have also implemented the fix for the browser extension, and have submitted a new build to Chrome and Edge web stores. We expect Chrome to approve the new version today, and Edge to approve the new version within 7 business days.

The root cause of the issue has been identified and the fix is being implemented.

We have been able to successfully reproduce the issue and are identifying the root cause.

We are investigating reports of extra character sequences polluting the transcripts in the browser extension during the meetings and when viewing the transcripts after meetings. Please stay tuned for the updates.

This incident has been resolved.

All fixes have been implemented for the majority of users. We are still monitoring the situation to address any remaining bits.

All users that had only one meeting displayed in the list should now see all their meetings after reloading a page. The fix for a completely empty list of meetings is coming soon.

We've become aware that the meeting list in Tactiq is not loading (or loading incompletely) for some of our users. We have a fix in the works and will provide another update when it is released.

This incident has been resolved.

Not seeing Tactiq in the meetings? The extension is disabled for some users due to an upgrade to the new extension platform release. To resolve the issue, copy and paste this URL to the browser: chrome://extensions (do not click this link because it won't work that way) and enable the Tactiq extension in the list.

This incident has been resolved.

The fix has been approved andpublished in Chrome Web Store. The version is 3.1.774. Most browsers will automatically update within a few hours, but, if you want to speed it up, please refer to https://help.tactiq.io/en/articles/5337954-how-to-manually-update-the-extension-to-the-latest-version We will continue to monitor the situation.

We have the fix and are now waiting for the release review from Chrome Web Store and Edge Add-ons.

We are aware of an issue affecting a small number of users in some of their meetings in Microsoft Teams. The issue manifests as Tactiq starting but not showing any transcript being captured in the widget and not producing a transcript at the end of the meeting. This is caused by a change in Microsoft Teams that is slowly being rolled out. We are currently working on a fix. Sorry for the inconvenience!

This incident has been resolved.

The latest fix has been published in Chrome Web Store. The version is 3.1.792. Most browsers will automatically update within a few hours, but, if you want to speed it up, please refer to https://help.tactiq.io/en/articles/5337954-how-to-manually-update-the-extension-to-the-latest-version

We're still waiting for the review from Chrome and Edge.

We believe we have identified the source of the issue and have submitted a fix (version 3.1.792) to Chrome Web Store and Edge Add-ons. We will update this page once the review has passed and the updates are published.

We are aware of an issue affecting a number of users in their meetings in Microsoft Teams. It manifests as an error message "Cannot start closed captions" after joining the meeting. Consequently, no transcript is being captured. We're looking for both a workaround and a long-term fix at the moment.

The issue has been resolved, and we are investigating measures to avoid such incidents in future.

Due to an underlying infrastructure incident (networking issues), Tactiq applications are extremely slow at the moment and sometimes unavailable.

This incident has been resolved and we have improved our infrastructure to reduce the chances of this happening again. Apologies for the inconvenience!

A fix has been implemented and we are monitoring the results. The application should be back to normal. All meetings that were in progress should successfully save within a few minutes.

The issue has been identified and we are working on a fix.

We are aware of an issue that manifests in https://app.tactiq.io 'loading' indefinitely, or, if you already had it open, becoming unresponsive. We're looking into the root cause of the issue.

This incident has been resolved.

The updated extension is live with version 3.1.1013. You don’t need to do anything to get the update as Chrome and other browsers will pull the update automatically. We will continue to monitor the situation for a while.

We're aware of an issue where clicking the "Language" button in the browser widget doesn't do what is expected. We have identified the root cause and have developed a fix. It will take some time for Google to review the update, and we will update this incident once it is approved and live. In the meantime, you can change the language through the meeting's settings.

This incident has been resolved.

The issue has been resolved, and we are monitoring the results.

We are currently investigating the issue.

This incident has been resolved.

The mitigation has been implemented, and we are monitoring the results.

We are currently investigating the issue.

This incident has been resolved.

A new version of the extension was just released. All users should receive the update automatically. If you need the latest version immediately, please follow the steps at https://help.tactiq.io/en/articles/5337954-how-to-manually-update-the-extension-to-the-latest-version - the expected version is 3.1.1088.

We have identified the root cause and are waiting for the Chrome team to approve the release with the fix.

This is a display issue - all meetings continue to be transcribed and saved. In addition to the 'free meetings' message, the users might not have any highlight tags available during the meetings.

The issue has been resolved.

We are continuing to work on a fix for this issue.

The file upload and screenshot functions are currently unavailable. We have identified the issue and are working on a solution. We apologize for the inconvenience.