Is SwitchBot Down Right Now? Check if there is a current outage ongoing.

Users in Asian Pacific and Europe reported API returning 403 errors. Users are unable to get device status and control devices through the API. This incident occurred on 2024-12-16 7:30AM CET (2024-12-16 3:30PM JST) and was resolved on 2024-12-17 4:30AM CET (2024-12-17 12:30PM JST).

AWS service outage has occurred for about 4 hours in the US-EAST-1 region. This outage affected our users globally and crippled all features that rely on internet connection within the SwitchBot app. The incident was resolved as soon as the AWS service has recovered. Our team will be actively monitoring any side effects caused by this outage in the next few days.

The API service has experienced temporary outage from 2022-08-26 9AM UTC to 2022-08-27 12:50AM UTC, due to internal errors during backend deployment. Users who are using the OpenAPI service may fail to establish connection with the SwitchBot server during that time.

The connection problem has been successfully resolved! Customers who were affected are now able to live stream from SwitchBot Indoor Cam and SwitchBot Pan/Tilt Cam using Alexa or Google Home.

We have identified that only customers in North America were affected. Customers in other regions are not affected. Our tech crew is working on a fix at the moment.

Our users are currently unable to stream videos from SwitchBot Indoor Cam and SwitchBot Pan/Tilt Cam through Alexa or Google Home. Our tech crew are investigating into the problem and we will keep our users posted about any progress.

The problem related to linking SwitchBot service from third-party apps have been fixed. Thank you very much for your understanding. Please contact our support team if you continue to experience errors when trying to link SwitchBot service.

Users are unable to link SwitchBot skill or service from Alexa app, SmartThings app, or Line Clova app due to a server configuration error to load the SwitchBot login web page in these apps. Fortunately users who have already linked SwitchBot skill or service are not affected by this issue. For Alexa users, you can log in to SwitchBot app and use account linking. Our tech crew has started to work on the fix and further updates will be given.

HOORAH! Our tech crew has completely resolved the server connection issues. All SwitchBot services and related third-party services are now back to normal.

Connection to the AWS server is back online. However, there are still some delays on the server. Our users may be expecting connection issues due to heavy traffic. Our engineers are still working hard to fix this problem. We recommend our users try restarting their devices at a later time. Thanks for being so patient!

We are pleased to announce that Device Setup is now fully operational. We are still actively monitoring the backend services and have observed that some of our users are still having problems when running Scenes in the SwitchBot app. We will update with our customers again as soon as we have everything resolved.

Most of our services should be back to normal by now. We are actively monitoring the backend services to ensure full recovery.

Minor IoT Service error occurred at 12:30:00, 2021-08-10 UTC and was resolved at 06:00:00, 2021-08-11 UTC. Effect: A small amount of users in Japan had experienced delay or no response error while controlling Wi-Fi-powered SwitchBot products from the app and from third-party services. Cause: IoT service error due to temporary local network outage/power outage

Minor IoT Service error occurred at 06:00:00, 2021-01-22 UTC and was resolved at 07:00:00, 2021-01-23 UTC. Effect: A small amount of users had troubles controlling Hub Mini, Plug, and Humidifier from the app. Cause: IoT service module error occurred during deployment.

Minor IoT Service error occurred at 06:00:00, 2021-01-22 UTC. Effect: A small amount of users had troubles controlling Hub Mini, Plug, and Humidifier from the app. Cause: IoT service module error occurred during deployment.

AWS service was down in the US-East-1 region and had crippled the IoT connections between our server and end IoT devices for over 22 hours. The incidents was resolved on 2020-11-26 10:00AM UTC.

AWS IoT service outage has occurred for about 2 hours in the US-EAST-1 region. Most user connections to IoT devices failed during the downtime.