Historical record of incidents for SurveyMonkey
Report: "Some shared data pages cannot be accessed without the viewer logging in"
Last updateWe are currently investigating this issue.
Report: "Site Errors"
Last updateWe are aware of an issue that may cause errors across the SurveyMonkey site. In particular, if you're analyzing a survey you may see errors. Our team is investigating.
Report: "API returning false error"
Last updateSlight increase in 500 error related to HIPAA
Report: "Response data missing from Analyze page"
Last updateWe are aware of an issue that’s causing some old response data to be missing from the Analyze page. This issue is impacting NPS Tile data or Multi-Survey Analysis data that is greater than 10 years old. We have identified the cause of this issue and a solution is currently being worked on.
Report: "Response data missing from Analyze page"
Last updateThis incident has been resolved.
This issue is impacting NPS Tile data or Multi-Survey Analysis data that is greater than 10 years old. We have identified the cause of this issue and a solution is currently being worked on.
We are aware of an issue that’s causing some old response data to be missing from the Analyze page. This issue is impacting responses collected between 2013-05 to 2014-03. Our team is hard at work on getting everything back up to speed, and things should be back to normal soon.
Report: "Response data missing from Analyze page"
Last updateWe are aware of an issue that’s causing some old response data to be missing from the Analyze page. This issue is impacting responses collected between 2013-05 to 2014-03. Our team is hard at work on getting everything back up to speed, and things should be back to normal soon.
Report: "Analyze down"
Last updateAnalyze was down for a brief period this morning starting at 11:15am PST. Users may have experienced 500 errors or issues with Analyze. The issue is now resolved.
Report: "Analyze down"
Last updateAnalyze was down for a brief period this morning starting at 11:15am PST. Users may have experienced 500 errors or issues with Analyze. The issue is now resolved.
Report: "SurveyMonkey Reward users cannot redeem their rewards"
Last updateThis incident has been resolved.
We have identified the issue, which was caused by maintenance performed by our mobile service provider. Reward redemptions are currently unavailable. We will provide updates as they become available. Thank you for your patience.
We are currently investigating this issue.
Report: "SurveyMonkey Reward users cannot redeem their rewards"
Last updateWe are currently investigating this issue.
Report: "Some users on Enterprise teams cannot edit surveys"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Some users on Enterprise teams cannot edit surveys"
Last updateWe are currently investigating this issue.
Report: "Scheduled maintenance - Multi-survey analysis page and dashboards"
Last updateDuring a brief window on Monday, May 26, the multi-survey analysis tool and any dashboards on surveymonkey.com/data-studio may be unavailable. Users may see errors or experience slow load times for these pages. This status page will update with information during the maintenance as needed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Report: "New Users on Basic Plans cannot buy responses and checkout for MaxDiff Solution Surveys"
Last updateThis issue is now resolved.
The issue has been identified but the team is still working on finding the best resolution.
We are currently investigating this issue.
Report: "Error when accessing the Collect page"
Last updateThis issue is now resolved
An error is showing when accessing the Collector page for surveys that don't have any collectors. We have identified the cause of this issue and we are currently working on a solution.
Report: "Error when accessing the Collect page"
Last updateAn error is showing when accessing the Collector page for surveys that don't have any collectors. We have identified the cause of this issue and we are currently working on a solution.
Report: "New Users on Basic Plans cannot buy responses and checkout for MaxDiff Solution Surveys"
Last updateWe are currently investigating this issue.
Report: "Cannot buy responses and checkout for Maxdiff solution surveys"
Last updateWe are currently investigating this issue.
Report: "Chart issues on Summary Data PDF exports from Analyze Results"
Last updateThere was an issue where charts would show an "oops" error, and this has since been resolved. Any past exports will continue to have this error but all newly generated exports will be unaffected.
Report: "Chart issues on Summary Data PDF exports from Analyze Results"
Last updateThere was an issue where charts would show an "oops" error, and this has since been resolved. Any past exports will continue to have this error but all newly generated exports will be unaffected.
Report: "Site incident impacting multiple parts of our site"
Last updateThere was a site incident which impacted multiple parts of our site. During the incident, users may encounter an error on certain parts of our site. The site incident has been resolved and our site should be working normally now.
Report: "Site incident impacting multiple parts of our site"
Last updateThere was a site incident which impacted multiple parts of our site. During the incident, users may encounter an error on certain parts of our site. The site incident has been resolved and our site should be working normally now.
Report: "Analyze Page Loading Issues"
Last updateReports of users not being able to scroll past Q3 on Analyze page, as well as some errors when exporting Summary Data. The issues have all now been resolved.
Report: "Analyze Page Loading Issues"
Last updateReports of users not being able to scroll past Q3 on Analyze page, as well as some errors when exporting Summary Data. The issues have all now been resolved.
Report: "Issue creating MaxDiff surveys"
Last updateThis incident has been resolved.
We are aware of an issue with creating MaxDiff surveys. When the initial setup is complete, no questions are added to the survey and the option to add questions isn't working. This issue is currently under investigation.
Report: "Issue creating MaxDiff surveys"
Last updateWe are aware of an issue with creating MaxDiff surveys. When the initial setup is complete, no questions are added to the survey and the option to add questions isn't working. This issue is currently under investigation.
Report: "Homepage Down"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Homepage Down"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Intermittent errors affecting the download and upload of multilingual language files"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Delays in processing of response-related events for webhook callbacks and integration synchs"
Last updateThis incident has been resolved.
Our processing of response-related events is running behind which is causing a backlog and a delay of 20+ mins. No data has been lost and the system should be caught up shortly. This only affects callbacks to users of our Developer API, or any installed app which relies on those events, including our Salesforce and Marketo integrations (for synching of responses only).
Report: "NPS scores not rendering in survey Dashboards"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Blank pages across the site"
Last updateIssues have been resolved and the site is loading as expected now.
A fix for the issue is in progress and services are recovering. Previously blank pages now loading again.
Our team is investigating an issue that is causing some pages across our site to not load.
Report: "Survey page is loading slowly or returning errors"
Last updateOur site experienced an issue that caused survey pages to load slowly or return errors for some respondents. This lasted for about an hour but has now been resolved.
Report: "SurveyMonkey Rewards users cannot cash out their rewards"
Last updateThis incident has been resolved.
We are continuing to work on a fix. Note that this issue does not impact all SurveyMonkey Reward users attempting to cash out.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Unable to download exports from Analyze Results page"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
⚠️ We're aware of an issue impacting the downloading of Analyze exports and we are investigating the cause.
Report: "Users cannot log into SurveyMonkey mobile"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Analyze Results / Shared Data Page not loading"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Issue with viewing Maxdiff survey"
Last updateThis issue is now resolved
We are investigating an issue that's preventing some customers from viewing or exporting the results of a Maxdiff survey
Report: "Users based in Canada having trouble exporting from Analyze Results"
Last updateThe issue is now resolved and all Canadian users should be able export their data without issue.
We're currently aware of an issue impacting our users in Canada where Analyze Results is prevented from being able to export a survey's data. Our team is looking into the issue.
Report: "SurveyMonkey customer's who are using a lanuage other than English are unable to create surveys. Non English Shared Data Pages are failing to load."
Last updateThis incident has been resolved.
Resolved: This issue has now been resolved.
Our engineers are actively investigating.
Report: "Users based in Canada having trouble accessing Analyze Results"
Last updateThis incident is now resolved. Users in Canada can now access Analyze Results as expected.
We're currently aware of an issue impacting our users in Canada where Analyze Results can't be accessed. Our team is looking into the issue.
Report: "Unable to edit user billing details"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Email Collector invites encountering a 404 error"
Last updateThe issue is now resolved and the majority of users should now be able access their survey invites without error, but for anyone still seeing an error, a clear of their browser cache (not cookies) should fix it immediately.
A fix has been implemented and we are actively monitoring.
⚠️ We've isolated the problem and our teams are working to resolve the issue as quickly as possible.
⚠️ We're aware of an issue impacting survey respondents that are either clicking "begin survey" (or answering an embedded first question) in an Email Collector invitation message, and we are investigating the cause. This issue doesn't affect other collector types.
Report: "NPS question converted to rating scale question in some surveys"
Last updateThis incident has been resolved.
A fix was implemented. It resolved the issue for most surveys affected by this issue. There are some surveys with complications which have not been fixed yet.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Site issue impacting paid features"
Last updateThere was a site issue from approximately 1:05-1:25PM (Pacific Time) which affected users' ability to access paid features on our site. Numerous features were impacted. This issue has been fixed. If you experienced an issue using a paid feature during this time frame, it's likely that you were impacted by this incident. Please try again now as the issue has been fixed.
Report: "Issues accessing the Collect Responses page for some surveys"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "SurveyMonkey Contribute"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
Project completion may be delayed, and response quality could be impacted. Our engineers are actively investigating. We appreciate your understanding and apologize for the inconvenience.
Report: "Login prompts appearing on Help Center pages for logged-in users on the EU data center"
Last updateThis issue has been resolved and EU customers should now be able to log in on Help Center pages.
The Help Center and contact flow pages are currently prompting customers logged in to an account on the European Data Center to log in. For those impacted, you can still contact support via the logged-out options on the help center while this issue is being investigated, and you can also contact the support team directly by emailing support@surveymonkey.com from the email address associated with your account.
Report: "No contacts added to email invitation message even though there are valid contacts, preventing the sending of email messages"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Issue at checkout when scheduling SurveyMonkey Audience project"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Facebook signups and logins are failing"
Last updateThe issue has been resolved. Facebook sign-ups and logins are now working.
We are aware of an issue with Facebook signups and logins. This is due to an issue with an upstream provider. We are working to resolve this issue.
Report: "Issue with the Plans and Pricing page"
Last updateThe issue has been resolved. The Plans & Pricing page is loading and working as expected.
We're currently aware of an issue with the Plans & Pricing page. Users may experience slowness or see an error. Our team is investigating and monitoring the issue.
Report: "Survey web link not loading for some surveys"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "My Team: Manage Users→User→Manage Surveys page not loading for admins"
Last updateThe issue is now resolved.
⚠️ We're aware of an issue impacting the My Teams feature on our Enterprise Plan, and we are investigating the cause.
Report: "Design survey page unresponsive for surveys in some accounts"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Collect page failing to load"
Last updateWe have resolved the issue and Collect pages are now loading for all customers.
We are investigating an issue where the Collect page is failing to load for some customers.
Report: "Error showing when trying to access Analyze page"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue with the Analyze page. Our team is hard at work on getting everything back up to speed, and things should be back to normal soon. We apologize for the inconvenience.
Report: "Survey taking experience down"
Last updateStarting at 12:40pm PST the survey-taking experience was down for users. As of 1:11pm PST the issue was resolved. Users can take surveys with no errors or problems now.
Report: "Van Westerndorp - “Add Stimulus” section in setup section is not editable"
Last updateThis incident has been resolved.
Issue resolved
We're currently experiencing an issue on our Van Westendorp Solution, where the “Add Stimulus” section in the setup is not editable and does not display the rich text editor. Our engineers are actively investigating.
Report: "Custom Theme not showing on survey page for surveys hosted on our EU data centers"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Audience Panel Impacted"
Last updateThis incident is now resolved. All audience panel projects are completing as expected.
No updates from our panel partner that is impacted at this time. Users may notice that their audience projects are marked as complete with no responses or perpetually active. We'll continue to update here.
We're currently aware of an issue with our panel partner. This may cause projects with international panelists to complete with 0 responses. We're looking into the issue.
Report: "Multiple services like the Analyze and Survey Taking experience down"
Last updateAll services have recovered and issues are now resolved. The site is loading as expected.
The majority of impacted services are in recovery and we are continuing to monitor them.
We have identified the root cause and are continue to work on a solution.
We're currently aware of an issue impacting the survey-taking experience and Analyze page. Users may encounter "We're Sorry" errors. Our team is investigating the issue.
Report: "SurveyMonkey Audience projects halted"
Last updateThis incident has been resolved. SurveyMonkey Audience projects from here should launch correctly.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue where SurveyMonkey Audience projects are being halted.
Report: "Error showing on https://fr.surveymonkey.com/"
Last updateThis issue is now resolved
We are currently investigating an issue that's causing errors to show on https://fr.surveymonkey.com/
Report: "Issue with device verification"
Last updateThis issue is resolved
We are aware of an issue that's causing some customers to see an error when trying to verify a device.
Report: "Resolved - 5xx errors when accessing Developer API"
Last update✅ We observed an impact on the availability of the Developer API this morning between 9:07-11:20am PST; the issue is now resolved.